Troubleshooting Guide
Page 2
... closed. • Make sure the toner cartridge is normal. Straighten the edges on both sides of paper into the MFP. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer... Printing. 4 Make sure a check mark appears next to temporarily extend the toner cartridge life by flexing or fanning it . See the User's Guide for loading by shaking the toner cartridge. • Install a new toner cartridge. Paper stacks poorly in the front output slot • Extend the paper ...
... closed. • Make sure the toner cartridge is normal. Straighten the edges on both sides of paper into the MFP. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer... Printing. 4 Make sure a check mark appears next to temporarily extend the toner cartridge life by flexing or fanning it . See the User's Guide for loading by shaking the toner cartridge. • Install a new toner cartridge. Paper stacks poorly in the front output slot • Extend the paper ...
Troubleshooting Guide
Page 3
... AaBbCc AaBbCc • Use only new, dry paper. • You may be able to the Ready prompt. • Replace the toner cartridge. Wrinkles or creases • Make sure paper is loaded correctly. • Make sure the paper is not too wet. Try paper ...User's Guide. Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc • Make sure the paper guides in the tray. • Replace the toner cartridge. Toner specs AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Replace the toner cartridge. For more information, see the User's Guide. Vertical lines AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • Replace the ...
... AaBbCc AaBbCc • Use only new, dry paper. • You may be able to the Ready prompt. • Replace the toner cartridge. Wrinkles or creases • Make sure paper is loaded correctly. • Make sure the paper is not too wet. Try paper ...User's Guide. Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc • Make sure the paper guides in the tray. • Replace the toner cartridge. Toner specs AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Replace the toner cartridge. For more information, see the User's Guide. Vertical lines AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • Replace the ...
Troubleshooting Guide
Page 4
... panel, press Fax. 2 Press Menu. 3 Press or repeatedly until Off appears. 8 Press . Power supply - Black pages • Replace the toner cartridge. Call your telephone company to obtain the keypad sequence for and clear any faxes that the paper size settings match the paper in the printer... and reinstall the software. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that it is working correctly, connect it directly to use . • If you want ...
... panel, press Fax. 2 Press Menu. 3 Press or repeatedly until Off appears. 8 Press . Power supply - Black pages • Replace the toner cartridge. Call your telephone company to obtain the keypad sequence for and clear any faxes that the paper size settings match the paper in the printer... and reinstall the software. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that it is working correctly, connect it directly to use . • If you want ...
Troubleshooting Guide
Page 5
... satisfactory. • Resend the fax. repeatedly until Prefix 6 Press . 7 Enter the numbers you wish to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. 4 Press . 5 Press...
... satisfactory. • Resend the fax. repeatedly until Prefix 6 Press . 7 Enter the numbers you wish to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. 4 Press . 5 Press...
User's Guide
Page 5
... settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the... MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: ...
... settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the... MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: ...
User's Guide
Page 18
Verify the level of the MFP 18 Load paper automatically. Understanding the parts of paper in the paper tray. Access the toner cartridge. Lock the scanner unit during transport. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP. Release the front cover. Scan, copy, or fax a single-page document. Load paper manually.
Verify the level of the MFP 18 Load paper automatically. Understanding the parts of paper in the paper tray. Access the toner cartridge. Lock the scanner unit during transport. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP. Release the front cover. Scan, copy, or fax a single-page document. Load paper manually.
User's Guide
Page 61
Maintaining the MFP 61 b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly. 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information.
Maintaining the MFP 61 b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly. 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information.
User's Guide
Page 62
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place. Installing a toner cartridge 62
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place. Installing a toner cartridge 62
User's Guide
Page 63
Note: If the error message reappears after redistributing the toner, replace the toner cartridge. For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Note: The front cover must be closed to start a new print, copy, scan, or fax job. 3 Close the front cover. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63
Note: If the error message reappears after redistributing the toner, replace the toner cartridge. For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Note: The front cover must be closed to start a new print, copy, scan, or fax job. 3 Close the front cover. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63
User's Guide
Page 64
Redistributing toner 64 2 To remove the toner cartridge: a Press the button on the print cartridge assembly. Note: If print quality does not improve, replace the toner cartridge. b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover.
Redistributing toner 64 2 To remove the toner cartridge: a Press the button on the print cartridge assembly. Note: If print quality does not improve, replace the toner cartridge. b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover.
User's Guide
Page 66
b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Replacing the photoconductor 66 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. Note: The toner cartridge snaps into the new photoconductor.
b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Replacing the photoconductor 66 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. Note: The toner cartridge snaps into the new photoconductor.
User's Guide
Page 67
... the underside of the MFP with a soft, clean, lint-free cloth. Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. Warning: Do not put water directly on the MFP or use ammonia-based cleaners or volatile solvents...
... the underside of the MFP with a soft, clean, lint-free cloth. Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. Warning: Do not put water directly on the MFP or use ammonia-based cleaners or volatile solvents...
User's Guide
Page 68
Warning: Do not touch the green photoconductor drum. 3 Place the print cartridge assembly on the handle to prevent burns. Oil from your fingers can affect print quality. 1 Turn the MFP off, unplug the power cord, and then ..., and pull on a clean, dry surface. Warning: While cleaning the inside of the MFP, be careful not to touch the transfer roller located under the toner cartridge. Cleaning the inside of the MFP CAUTION: The fuser area is hot. Avoid contact with the fuser area to remove the print...
Warning: Do not touch the green photoconductor drum. 3 Place the print cartridge assembly on the handle to prevent burns. Oil from your fingers can affect print quality. 1 Turn the MFP off, unplug the power cord, and then ..., and pull on a clean, dry surface. Warning: While cleaning the inside of the MFP, be careful not to touch the transfer roller located under the toner cartridge. Cleaning the inside of the MFP CAUTION: The fuser area is hot. Avoid contact with the fuser area to remove the print...
User's Guide
Page 70
... Item Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to locate a dealer near you, visit our Web site: www.lexmark.com. Ordering supplies 70 Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site...
... Item Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to locate a dealer near you, visit our Web site: www.lexmark.com. Ordering supplies 70 Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site...
User's Guide
Page 84
For more information, see on page 62. For more information, see Installing a toner cartridge on page 73. If you are scanning a document, wait until scanning is complete before using the manual feeder, this is slow. Make sure the front ... then reconnect it. Restart the computer. Make sure the MFP is closed. Make sure the toner cartridge is not lit. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to...
For more information, see on page 62. For more information, see Installing a toner cartridge on page 73. If you are scanning a document, wait until scanning is complete before using the manual feeder, this is slow. Make sure the front ... then reconnect it. Restart the computer. Make sure the MFP is closed. Make sure the toner cartridge is not lit. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to...
User's Guide
Page 85
...Replacing the photoconductor on page 62. Replace the photoconductor. You may be able to temporarily extend the toner cartridge life by redistributing the toner. For more information, see Installing a toner cartridge on page 65. Make sure the front door is securely latched on page 62. Clean the ...inside of the MFP. Use only new, dry paper. For more information, see Installing a toner cartridge on page 68. You may be able to temporarily extend the toner cartridge life by pressing Darkness from the control panel menu: 1 From the control panel, press Menu. 2...
...Replacing the photoconductor on page 62. Replace the photoconductor. You may be able to temporarily extend the toner cartridge life by redistributing the toner. For more information, see Installing a toner cartridge on page 65. Make sure the front door is securely latched on page 62. Clean the ...inside of the MFP. Use only new, dry paper. For more information, see Installing a toner cartridge on page 68. You may be able to temporarily extend the toner cartridge life by pressing Darkness from the control panel menu: 1 From the control panel, press Menu. 2...
User's Guide
Page 86
... AaBbCc Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner smear Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc Solution Replace the toner cartridge. Replace the toner cartridge. For more information, see Setting the paper type and size on page 35. Replace the toner cartridge. Make sure the paper guides for the manual... paper in the tray are aligned with the edges of the MFP on page 32. For more information, see Installing a toner cartridge on page 62. Print quality troubleshooting 86 Make sure the paper guides in the manual feeder on page 68. For more information...
... AaBbCc Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner smear Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc Solution Replace the toner cartridge. Replace the toner cartridge. For more information, see Setting the paper type and size on page 35. Replace the toner cartridge. Make sure the paper guides for the manual... paper in the tray are aligned with the edges of the MFP on page 32. For more information, see Installing a toner cartridge on page 62. Print quality troubleshooting 86 Make sure the paper guides in the manual feeder on page 68. For more information...
User's Guide
Page 87
... creases Solution Make sure paper is not too wet. For more information, see Installing a toner cartridge on page 28. For more information, see Loading paper and original documents on page 62. Black pages Replace the toner cartridge. If replacing the toner cartridge does not correct the problem, replace the photoconductor. Print quality troubleshooting 87 Make sure...
... creases Solution Make sure paper is not too wet. For more information, see Installing a toner cartridge on page 28. For more information, see Loading paper and original documents on page 62. Black pages Replace the toner cartridge. If replacing the toner cartridge does not correct the problem, replace the photoconductor. Print quality troubleshooting 87 Make sure...
User's Guide
Page 90
.... Received fax has poor quality Ask that the sender: • Check that you would like to verify the original document was loaded correctly. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. For more...
.... Received fax has poor quality Ask that the sender: • Check that you would like to verify the original document was loaded correctly. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. For more...
User's Guide
Page 91
... Digital Line Detected No dial tone Line Busy No answer Fax failed Scanner Locked, Unlock Scanner 31 Defective Print Cartridge 32 Unsupported Print Cartridge 33 Change Cartridge Solution Press 1 to change the size and/or type of the scanner glass to the unlock position. Note:...number to which you still do not hear a dial tone,connect the printer to an analog telephone line. Remove the defective toner cartridge, and install a new Lexmark toner cartridge. Make sure the MFP is working correctly. Make sure cable connections for the following hardware are secure, if applicable: •...
... Digital Line Detected No dial tone Line Busy No answer Fax failed Scanner Locked, Unlock Scanner 31 Defective Print Cartridge 32 Unsupported Print Cartridge 33 Change Cartridge Solution Press 1 to change the size and/or type of the scanner glass to the unlock position. Note:...number to which you still do not hear a dial tone,connect the printer to an analog telephone line. Remove the defective toner cartridge, and install a new Lexmark toner cartridge. Make sure the MFP is working correctly. Make sure cable connections for the following hardware are secure, if applicable: •...