Service Manual
Page 40
...-no encoder feedback 917 Transfer roll 920 Fuser error 922 Fuser error Server firmware problem. Indicates that the fuser is too high, isolate the problem to the redrive and repair or replace as necessary. If the problem continues, replace the controller card. Also check load condition...DC exit motor below temperature when printing. An unrecoverable system software error. First, check for continuity and replace the motor with cabling. Fuser failed to the fuser. Verify line voltage to reach standby temperature. 4048-1xx Messages and error codes Service error codes Service ...
...-no encoder feedback 917 Transfer roll 920 Fuser error 922 Fuser error Server firmware problem. Indicates that the fuser is too high, isolate the problem to the redrive and repair or replace as necessary. If the problem continues, replace the controller card. Also check load condition...DC exit motor below temperature when printing. An unrecoverable system software error. First, check for continuity and replace the motor with cabling. Fuser failed to the fuser. Verify line voltage to reach standby temperature. 4048-1xx Messages and error codes Service error codes Service ...
Service Manual
Page 41
...or when printer is defective. If the problem persists, contact the next level of support. Replace the controller card. Check cabling and connectors. Diagnostic information 2-7 Go to "Fuser service check" on page 3-12. 931 Printhead-no first hysnc Check for unplugged printhead, faulty... cabling, or faulty printhead. 932 Printhead-lost hsyncs Replace the printhead. 934 Mirror motor lost lock Faulty motor ...
...or when printer is defective. If the problem persists, contact the next level of support. Replace the controller card. Check cabling and connectors. Diagnostic information 2-7 Go to "Fuser service check" on page 3-12. 931 Printhead-no first hysnc Check for unplugged printhead, faulty... cabling, or faulty printhead. 932 Printhead-lost hsyncs Replace the printhead. 934 Mirror motor lost lock Faulty motor ...
Service Manual
Page 55
... associated compatible option or hot unplug the option. This message displays when toner low occurs and the toner low alarm is installed. Diagnostic information 2-21 Replace the fuser assembly, transfer roller, charge roll, and pick rolls at this message. The parts are ignored. An incompatible tray is activated. Note: If the user...
... associated compatible option or hot unplug the option. This message displays when toner low occurs and the toner low alarm is installed. Diagnostic information 2-21 Replace the fuser assembly, transfer roller, charge roll, and pick rolls at this message. The parts are ignored. An incompatible tray is activated. Note: If the user...
Service Manual
Page 70
...the LVPS (J17, sockets 1 and 2 at +24 V dc and socket 5 at J19 on the controller. Cooling fan service check FRU Cooling fan (fuser) Cooling fan (LVPS) Action Make sure the plugs of a printed circuit board, connectors are connected to the fan. Therefore if one fan functions and ...printer off and disconnect the cooling fan cable at the printed side of the cooling fan cables are done on each cable. - If it is, replace the fan. • If voltage is missing as required. Both fans are designated with "J" followed by an adjacent "1" or triangle. Within approximately...
...the LVPS (J17, sockets 1 and 2 at +24 V dc and socket 5 at J19 on the controller. Cooling fan service check FRU Cooling fan (fuser) Cooling fan (LVPS) Action Make sure the plugs of a printed circuit board, connectors are connected to the fan. Therefore if one fan functions and ...printer off and disconnect the cooling fan cable at the printed side of the cooling fan cables are done on each cable. - If it is, replace the fan. • If voltage is missing as required. Both fans are designated with "J" followed by an adjacent "1" or triangle. Within approximately...
Service Manual
Page 74
... print cartridge. 4. If any show discontinuity, replace the left side of the charge roll. If the charge roll and the cable at C show discontinuity, remove the HVPS and check the cartridge contact assemblies (springs) for more information. 3. Fuser service check When toner is partially fused to the...nominal-220 V model printer 2-40 Service Manual See "Right side cover removal" on the HVPS to the paper, it is usually caused by low fuser temperature. Remove the right side cover. Check from the Dr. B, TAR, developer roll (D), transfer roll (T), and photoconductor (DC) respectively to ...
... print cartridge. 4. If any show discontinuity, replace the left side of the charge roll. If the charge roll and the cable at C show discontinuity, remove the HVPS and check the cartridge contact assemblies (springs) for more information. 3. Fuser service check When toner is partially fused to the...nominal-220 V model printer 2-40 Service Manual See "Right side cover removal" on the HVPS to the paper, it is usually caused by low fuser temperature. Remove the right side cover. Check from the Dr. B, TAR, developer roll (D), transfer roll (T), and photoconductor (DC) respectively to ...
Service Manual
Page 75
...measure the resistance of the thermistor. Diagnostic information 2-41 If there is not present, replace the LVPS. Reconnect the fuser heater cable. 2. Measure the resistance of the thermistor. See "Fuser assembly removal" on the back of a connector.) Unplug the printer and disconnect the ...thermistor cable from the LVPS card connector (CN3). Replace the fuser assembly as necessary. If the fuser heater comes on and a fuser failure error code displays, be sure the thermistor is firmly seated in connector J18 on the controller ...
...measure the resistance of the thermistor. Diagnostic information 2-41 If there is not present, replace the LVPS. Reconnect the fuser heater cable. 2. Measure the resistance of the thermistor. See "Fuser assembly removal" on the back of a connector.) Unplug the printer and disconnect the ...thermistor cable from the LVPS card connector (CN3). Replace the fuser assembly as necessary. If the fuser heater comes on and a fuser failure error code displays, be sure the thermistor is firmly seated in connector J18 on the controller ...
Service Manual
Page 80
...arm. This error occurs if the step is properly installed. If the printer functions correctly in the simplex, but posts these errors in the duplex. Replace the solenoid as necessary. Errors 231, 235, 237, and 238 indicate jams in duplex, check the sensor cable for wear. There is a step...A stuck or incorrectly installed sensor causes this error. For a 200 or 201 message, look under the cartridge and the exit sensor at the fuser. If the spring is not resting within the paper exit sensor during POST, the printer indicates Remove Paper/Standard Bin. Make sure the sensors are...
...arm. This error occurs if the step is properly installed. If the printer functions correctly in the simplex, but posts these errors in the duplex. Replace the solenoid as necessary. Errors 231, 235, 237, and 238 indicate jams in duplex, check the sensor cable for wear. There is a step...A stuck or incorrectly installed sensor causes this error. For a 200 or 201 message, look under the cartridge and the exit sensor at the fuser. If the spring is not resting within the paper exit sensor during POST, the printer indicates Remove Paper/Standard Bin. Make sure the sensors are...
Service Manual
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... curl. To change this setting: a. Selections are On and Off. 6. b. The host computer has been restarted. Note: Always check printhead alignment after replacing the controller card assembly. Some computers assume the printer samples data on page 3-16. 5. b. Internal print test page prints correctly. c. See "Printhead ... Be sure the printer cable is set up correctly. 4. d. Paper "trees," wrinkles, stacks poorly or curls 4048-1xx FRU Fuser assembly Action This problem is functional. This printer samples data on page 4-2. Select Parallel Mode 2.
... curl. To change this setting: a. Selections are On and Off. 6. b. The host computer has been restarted. Note: Always check printhead alignment after replacing the controller card assembly. Some computers assume the printer samples data on page 3-16. 5. b. Internal print test page prints correctly. c. See "Printhead ... Be sure the printer cable is set up correctly. 4. d. Paper "trees," wrinkles, stacks poorly or curls 4048-1xx FRU Fuser assembly Action This problem is functional. This printer samples data on page 4-2. Select Parallel Mode 2.
Service Manual
Page 86
...persists, try a new one. If this does not correct the problem, replace the HVPS. The cartridge may be nearing end-of life. Check the cartridge contacts for hardware alignment of the fuser backup roller to ensure adequate and even pressure is made with the print cartridge...Partial blank image/white spots (no periodic pattern) FRU Print cartridge (not a FRU) Fuser assembly Paper (not a FRU) Action Remove the print cartridge and gently shake the assembly to the fuser belt. Replace the fuser if necessary. This is low, try a new cartridge. 4048-1xx Heavy background Poor ...
...persists, try a new one. If this does not correct the problem, replace the HVPS. The cartridge may be nearing end-of life. Check the cartridge contacts for hardware alignment of the fuser backup roller to ensure adequate and even pressure is made with the print cartridge...Partial blank image/white spots (no periodic pattern) FRU Print cartridge (not a FRU) Fuser assembly Paper (not a FRU) Action Remove the print cartridge and gently shake the assembly to the fuser belt. Replace the fuser if necessary. This is low, try a new cartridge. 4048-1xx Heavy background Poor ...
Service Manual
Page 87
...roll Action The charge roll may not be operating at both ends of wear or damage and replace if necessary. Make sure recommended paper is not recommended. Diagnostic information 2-53 Replace the faulty guide assembly (either spring shows signs of the transfer roller. If force seems similar...a much lower force than the other, check the spring of image FRU Fuser Action The fuser may have unbalanced pressure against the PC drum. The bearing assemblies should support the transfer roller, applying even pressure to the paper. Replace the transfer roll assembly if either right or left).
...roll Action The charge roll may not be operating at both ends of wear or damage and replace if necessary. Make sure recommended paper is not recommended. Diagnostic information 2-53 Replace the faulty guide assembly (either spring shows signs of the transfer roller. If force seems similar...a much lower force than the other, check the spring of image FRU Fuser Action The fuser may have unbalanced pressure against the PC drum. The bearing assemblies should support the transfer roller, applying even pressure to the paper. Replace the transfer roll assembly if either right or left).
Service Manual
Page 89
... edges. Toner on back of page 4048-1xx FRU Print cartridge (not a FRU) Fuser assembly Transfer roller Action Inspect the overall paper path for signs of contamination, and replace fuser assembly as necessary. This buildup may transfer to the backup roller, later transferring to the... page 3-4 Diagnostic information 2-55 Inspect the belt and backup roller for signs of spilled toner. The fuser belt can cause toner to transfer to the back of printed pages. Note: Always check the bottom margin following a transfer roll replacement. Inspect the transfer roller for contamination and...
... edges. Toner on back of page 4048-1xx FRU Print cartridge (not a FRU) Fuser assembly Transfer roller Action Inspect the overall paper path for signs of contamination, and replace fuser assembly as necessary. This buildup may transfer to the backup roller, later transferring to the... page 3-4 Diagnostic information 2-55 Inspect the belt and backup roller for signs of spilled toner. The fuser belt can cause toner to transfer to the back of printed pages. Note: Always check the bottom margin following a transfer roll replacement. Inspect the transfer roller for contamination and...
Service Manual
Page 91
... smudges appear on the front or back of paper. Marks repeating Measure distance Faint images or repetitive spots appear on the page. • Replace the print cartridge. Vertical or horizontal streaks appear on the page. • Repeating marks may indicate which component is straight and unwrinkled. ... 2-57 Action • Make sure the paper is causing the problem. - 46mm-Developer roll, charge roll, transfer roll - 79.8mm-Fuser belt - 80.5mm-Fuser backup roll - 95mm-Photo-conductor • Inspect the component, if possible, for copiers gives the best quality. •...
... smudges appear on the front or back of paper. Marks repeating Measure distance Faint images or repetitive spots appear on the page. • Replace the print cartridge. Vertical or horizontal streaks appear on the page. • Repeating marks may indicate which component is straight and unwrinkled. ... 2-57 Action • Make sure the paper is causing the problem. - 46mm-Developer roll, charge roll, transfer roll - 79.8mm-Fuser belt - 80.5mm-Fuser backup roll - 95mm-Photo-conductor • Inspect the component, if possible, for copiers gives the best quality. •...
Service Manual
Page 214
... a maintenance kit with the following part numbers: Maintenance kits Description 110 V maintenance kit 220 V maintenance kit 100 V maintenance kit Part number 56P2333 56P2337 56P2338 After replacing the kit, the maintenance count must be necessary to replace the fuser assembly, transfer roller, charge roll, and pick tires at a fixed page count interval.
... a maintenance kit with the following part numbers: Maintenance kits Description 110 V maintenance kit 220 V maintenance kit 100 V maintenance kit Part number 56P2333 56P2337 56P2338 After replacing the kit, the maintenance count must be necessary to replace the fuser assembly, transfer roller, charge roll, and pick tires at a fixed page count interval.
Service Manual
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Assembly 6: Charging Asmindex 6-1 Part numbers 56P0640 Units 1 2 56P0668 1 3 56P0669 1 4 56P2328 1 5 56P2329 1 6 56P2340 1 7 56P2349 1 8 56P2348 1 4048-1xx Description Charge roll Note: Customer replaceable unit is a different part number; order CRU P/N 56P2341 Parts packet, screws and E-rings Pivot hinge (quantity 2) Right guide assembly Transfer roll assembly Left guide assembly Fuser lift (inner) link Fuser lift (outer) link assembly Parts catalog 7-11
Assembly 6: Charging Asmindex 6-1 Part numbers 56P0640 Units 1 2 56P0668 1 3 56P0669 1 4 56P2328 1 5 56P2329 1 6 56P2340 1 7 56P2349 1 8 56P2348 1 4048-1xx Description Charge roll Note: Customer replaceable unit is a different part number; order CRU P/N 56P2341 Parts packet, screws and E-rings Pivot hinge (quantity 2) Right guide assembly Transfer roll assembly Left guide assembly Fuser lift (inner) link Fuser lift (outer) link assembly Parts catalog 7-11
Service Manual
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.../drive bushing 7-5 56P2335 Main harness cable assembly 7-13 56P2336 Output full and fuser exit cable assembly 7-15 56P2337 220 V maintenance kit 6-2, 7-22 56P2338 100 V maintenance kit 6-2, 7-22 56P2339 Power supply, 100 V 7-13 56P2340 Left guide assembly 7-11, 7-13 56P2341 Customer replaceable (CRU) charge roll 7-11, 7-22 56P2342 Language overlay group 7-3 56P2343 Clear...
.../drive bushing 7-5 56P2335 Main harness cable assembly 7-13 56P2336 Output full and fuser exit cable assembly 7-15 56P2337 220 V maintenance kit 6-2, 7-22 56P2338 100 V maintenance kit 6-2, 7-22 56P2339 Power supply, 100 V 7-13 56P2340 Left guide assembly 7-11, 7-13 56P2341 Customer replaceable (CRU) charge roll 7-11, 7-22 56P2342 Language overlay group 7-3 56P2343 Clear...
Technical Reference
Page 177
... Black Print Cartridge Low TRUE Ready with Toner Low 10006 88 Photo Print Cartridge Low TRUE Ready with Replace Toner 10006 Replace Toner TRUE Ready with Replace PC Kit 10006 Replace PC Kit TRUE Ready with Replace Fuser 10006 Replace Fuser TRUE x represents an input source code. Information Messages Information messages are returned in the current language. ww...
... Black Print Cartridge Low TRUE Ready with Toner Low 10006 88 Photo Print Cartridge Low TRUE Ready with Replace Toner 10006 Replace Toner TRUE Ready with Replace PC Kit 10006 Replace PC Kit TRUE Ready with Replace Fuser 10006 Replace Fuser TRUE x represents an input source code. Information Messages Information messages are returned in the current language. ww...
Technical Reference
Page 178
... with Toner Low 10006 88 Toner Low TRUE Power Saver mode with Replace Toner 10006 Replace Toner TRUE Power Saver mode with Replace PC Kit 10006 Replace PC Kit TRUE Power Saver mode with Replace Fuser 10006 Replace Fuser TRUE Power Saver mode with Replace Transfer 10006 Replace Transfer TRUE Canceling Job 10007 Cancelling Job TRUE Busy 10023 Busy TRUE...
... with Toner Low 10006 88 Toner Low TRUE Power Saver mode with Replace Toner 10006 Replace Toner TRUE Power Saver mode with Replace PC Kit 10006 Replace PC Kit TRUE Power Saver mode with Replace Fuser 10006 Replace Fuser TRUE Power Saver mode with Replace Transfer 10006 Replace Transfer TRUE Canceling Job 10007 Cancelling Job TRUE Busy 10023 Busy TRUE...
Technical Reference
Page 187
... Failed. FALSE Intervention required: OPMSG 40048 Message specified by OPMSG FALSE Intervention required: STMSG 40049 Message specified by STMSG FALSE Intervention required: replace fuser 40050 Replace Fuser FALSE Intervention required: replace transfer kit 40050 Replace Transfer Kit FALSE Intervention required: incompatible bin x 40087 59 Incompatible Bin x FALSE Intervention required: incompatible duplex 40088 59 Incompatible Duplex FALSE...
... Failed. FALSE Intervention required: OPMSG 40048 Message specified by OPMSG FALSE Intervention required: STMSG 40049 Message specified by STMSG FALSE Intervention required: replace fuser 40050 Replace Fuser FALSE Intervention required: replace transfer kit 40050 Replace Transfer Kit FALSE Intervention required: incompatible bin x 40087 59 Incompatible Bin x FALSE Intervention required: incompatible duplex 40088 59 Incompatible Duplex FALSE...
Technical Reference
Page 394
Printer Model T430, T430d, T430dn T640, T642, T644 Message Status Page Code Return String Intervention Required - 3-70 40038 84 Color Photo Dev Life ✘ 84 Color Photo Dev ... Page numbers reference message descriptions. Retry? ✘ Intervention Required - 3-71 40048 OPMSG message OPMSG Intervention Required - 3-71 40049 STMSG message STMSG Intervention Required - 3-71 40050 Replace Fuser ✘ Replace Fuser 1 XXXX represents a subset of letters CMYK, where CMYK denotes Cyan, Magenta, Yellow, and Black cartridges, respectively.
Printer Model T430, T430d, T430dn T640, T642, T644 Message Status Page Code Return String Intervention Required - 3-70 40038 84 Color Photo Dev Life ✘ 84 Color Photo Dev ... Page numbers reference message descriptions. Retry? ✘ Intervention Required - 3-71 40048 OPMSG message OPMSG Intervention Required - 3-71 40049 STMSG message STMSG Intervention Required - 3-71 40050 Replace Fuser ✘ Replace Fuser 1 XXXX represents a subset of letters CMYK, where CMYK denotes Cyan, Magenta, Yellow, and Black cartridges, respectively.
Technical Reference
Page 438
... Reattach Bins 3-69 Reattach Envelope Feeder 3-69 Reattach MP Feeder 3-69 Reattach Output Bin 3-69 Replace Fuser 3-71 Replace Oil Coating Roll 3-71 Replace PC Kit 3-71 Replace PC Kit To Continue 3-71 Replace Toner Cartridge 3-71 Replace Toner Cartridge To Continue 3-71 Replace Transfer Kit 3-71 STMSG message 3-71 auto-continuable messages 3-63 34 Short Paper 3-64...
... Reattach Bins 3-69 Reattach Envelope Feeder 3-69 Reattach MP Feeder 3-69 Reattach Output Bin 3-69 Replace Fuser 3-71 Replace Oil Coating Roll 3-71 Replace PC Kit 3-71 Replace PC Kit To Continue 3-71 Replace Toner Cartridge 3-71 Replace Toner Cartridge To Continue 3-71 Replace Transfer Kit 3-71 STMSG message 3-71 auto-continuable messages 3-63 34 Short Paper 3-64...