User's Guide
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..."Incorrect language appears on the display" on page 120 • "Printhead errors" on page 120 • "Software did not install" on page 122 Troubleshooting 119 Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to...list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live...
..."Incorrect language appears on the display" on page 120 • "Printhead errors" on page 120 • "Software did not install" on page 122 Troubleshooting 119 Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to...list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live...
User's Guide
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...) 1 Turn the printer off the printer. 2 Press and hold for three seconds to turn the printer on. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 120 • "Print job does not print or is... • "Cannot print through USB" on page 125 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to...
...) 1 Turn the printer off the printer. 2 Press and hold for three seconds to turn the printer on. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 120 • "Print job does not print or is... • "Cannot print through USB" on page 125 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to...
User's Guide
Page 122
... cable into the wall outlet, and then turn on the computer. 4 Reinsert the printhead, and then close the latch until it . 3 Plug the power cord into the USB port of the computer. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers... folder or as a printer option when sending a print job, then try another USB port on the printer. Note: If you continue to have connected to a defective port. Note: If removing and reinserting the printhead ...
... cable into the wall outlet, and then turn on the computer. 4 Reinsert the printhead, and then close the latch until it . 3 Plug the power cord into the USB port of the computer. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers... folder or as a printer option when sending a print job, then try another USB port on the printer. Note: If you continue to have connected to a defective port. Note: If removing and reinserting the printhead ...
User's Guide
Page 123
... the power cord from the power supply. 3 After one . 2 Firmly plug the square end of the USB cable into the matching color slot of the printhead. 3 Close the printer. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to turn off the printer. Print... job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try either of the following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the Printer list, then choose Add ...
... the power cord from the power supply. 3 After one . 2 Firmly plug the square end of the USB cable into the matching color slot of the printhead. 3 Close the printer. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to turn off the printer. Print... job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try either of the following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the Printer list, then choose Add ...
User's Guide
Page 124
... Do not remove the alignment page until printing is marked with a USB symbol. to have connected to Deep Clean Printhead, and then press . Troubleshooting 124 Note: If you troubleshoot" checklist does not solve the problem, then try one or more information. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE...by improperly installed ink cartridges. If the cartridges do not seem to fit, make sure the printhead is busy or does not respond If the "Before you continue to wake up the If this problem persists, then check our Web site for updates for more of the following: MAKE SURE ...
... Do not remove the alignment page until printing is marked with a USB symbol. to have connected to Deep Clean Printhead, and then press . Troubleshooting 124 Note: If you troubleshoot" checklist does not solve the problem, then try one or more information. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE...by improperly installed ink cartridges. If the cartridges do not seem to fit, make sure the printhead is busy or does not respond If the "Before you continue to wake up the If this problem persists, then check our Web site for updates for more of the following: MAKE SURE ...
User's Guide
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... SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more RAM. Print speed ...is slow If the "Before you troubleshoot" checklist does not solve the problem, then...
... SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more RAM. Print speed ...is slow If the "Before you troubleshoot" checklist does not solve the problem, then...
User's Guide
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... memory fax 91 printer printing blank pages 124 printer problems, basic solutions 119 Printer Settings 80 printer software installing 27 uninstalling 26 printer, setting as default 52 printhead aligning 116 printhead access 11 printhead error 120 printhead nozzles cleaning 117 printing collate 34 custom-size paper ...113 publications finding 7 R received history report 90 receiving faxes Auto Answer setting 84 automatically 84 manually 84 tips 84 recycling 6 Lexmark products 15 WEEE statement 163 redial attempts, fax setting 79 redial time, fax setting 79 reducing an image 57 registering fax user...
... memory fax 91 printer printing blank pages 124 printer problems, basic solutions 119 Printer Settings 80 printer software installing 27 uninstalling 26 printer, setting as default 52 printhead aligning 116 printhead access 11 printhead error 120 printhead nozzles cleaning 117 printing collate 34 custom-size paper ...113 publications finding 7 R received history report 90 receiving faxes Auto Answer setting 84 automatically 84 manually 84 tips 84 recycling 6 Lexmark products 15 WEEE statement 163 redial attempts, fax setting 79 redial time, fax setting 79 reducing an image 57 registering fax user...
User's Guide
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... transparencies 31 troubleshooting checking an unresponsive printer 119 contacting technical support 119 fax checklist 134 Service Center 119 solving basic printer problems 119 wireless network 143 troubleshooting, copy scanner unit does not close 131 troubleshooting, copy and scan cannot scan to computer over...incorrect language appears on display 120 page does not print 123 printer does not respond 124 printer printing blank pages 124 printhead error 120 software did not install 122 troubleshooting, wireless cannot print over wireless network 144 changing wireless settings after installation (...
... transparencies 31 troubleshooting checking an unresponsive printer 119 contacting technical support 119 fax checklist 134 Service Center 119 solving basic printer problems 119 wireless network 143 troubleshooting, copy scanner unit does not close 131 troubleshooting, copy and scan cannot scan to computer over...incorrect language appears on display 120 page does not print 123 printer does not respond 124 printer printing blank pages 124 printhead error 120 software did not install 122 troubleshooting, wireless cannot print over wireless network 144 changing wireless settings after installation (...
Quick Reference
Page 4
...To return an ink cartridge, go to reduce their environmental impact. It also includes information on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on how to print multiple pages on... to protecting the environment and are you to print documents using the "Clean Printhead" and "Deep Clean Printhead" features. The latest supplemental information, updates, Support Web site-http://support.lexmark.com online technical support, and telephone support * Available on the installation software ...
...To return an ink cartridge, go to reduce their environmental impact. It also includes information on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on how to print multiple pages on... to protecting the environment and are you to print documents using the "Clean Printhead" and "Deep Clean Printhead" features. The latest supplemental information, updates, Support Web site-http://support.lexmark.com online technical support, and telephone support * Available on the installation software ...
Quick Reference
Page 20
...documents from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press...into any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 20 • "Printhead errors" on page 21 • "Software did not install" on page 22 • "Print job does not print or is missing pages" ...
...documents from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press...into any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 20 • "Printhead errors" on page 21 • "Software did not install" on page 22 • "Print job does not print or is missing pages" ...
Quick Reference
Page 21
...off . Note: If you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. 21 5...that the printer has been reset. 3 Complete the initial printer setup. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until Language Selection appears on .
...off . Note: If you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. 21 5...that the printer has been reset. 3 Complete the initial printer setup. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until Language Selection appears on .
Quick Reference
Page 22
...the Wireless troubleshooting section. If your printer does not appear on the Printer list, then choose Add Printer. Note: If you continue to have problems, then try another USB port on the computer. The cartridges should click firmly into the USB port of the computer. RECONNECT THE PRINTER POWER...the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the matching color slot of the printhead. 3 Close the printer. You may have connected to turn on the printer. The USB port is marked with a USB symbol. REMOVE AND ...
...the Wireless troubleshooting section. If your printer does not appear on the Printer list, then choose Add Printer. Note: If you continue to have problems, then try another USB port on the computer. The cartridges should click firmly into the USB port of the computer. RECONNECT THE PRINTER POWER...the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the matching color slot of the printhead. 3 Close the printer. You may have connected to turn on the printer. The USB port is marked with a USB symbol. REMOVE AND ...
Quick Reference
Page 23
... . 4 Press the arrow buttons to scroll to Maintenance, and then press . 5 Press the arrow buttons to scroll to fit, make sure the printhead is properly seated, and then try another USB port on the printer. Printer is printing blank pages Blank pages may not be caused by improperly...IS NOT IN POWER SAVER MODE If the power light is enabled. If this problem persists, then check our Web site for updates for any obvious damage. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the computer documentation. An alignment page prints...
... . 4 Press the arrow buttons to scroll to Maintenance, and then press . 5 Press the arrow buttons to scroll to fit, make sure the printhead is properly seated, and then try another USB port on the printer. Printer is printing blank pages Blank pages may not be caused by improperly...IS NOT IN POWER SAVER MODE If the power light is enabled. If this problem persists, then check our Web site for updates for any obvious damage. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the computer documentation. An alignment page prints...
Quick Reference
Page 26
... 23 cannot print through USB 23 cartridges, ink ordering 10 checking an unresponsive printer 20 checklist before you troubleshoot 20 cleaning printhead nozzles 12 Color/Black button 8 conserving energy, ink, and paper 4 copies making 17 Copy button 7 copy job canceling... does not respond 23 printer features 5 printer models 5 printer printing blank pages 23 printer problems, basic solutions 20 printer software installing 12 printhead aligning 11 printhead access 6 printhead error 21 printhead nozzles cleaning 12 printing documents 15 documents from memory card or flash drive 16 network setup ...
... 23 cannot print through USB 23 cartridges, ink ordering 10 checking an unresponsive printer 20 checklist before you troubleshoot 20 cleaning printhead nozzles 12 Color/Black button 8 conserving energy, ink, and paper 4 copies making 17 Copy button 7 copy job canceling... does not respond 23 printer features 5 printer models 5 printer printing blank pages 23 printer problems, basic solutions 20 printer software installing 12 printhead aligning 11 printhead access 6 printhead error 21 printhead nozzles cleaning 12 printing documents 15 documents from memory card or flash drive 16 network setup ...
Quick Reference
Page 27
... USB 23 incorrect language appears on display 20 page does not print 22 printer does not respond 23 printer printing blank pages 23 printhead error 21 software did not install 22 software Service Center 20 software did not install 22 Start button 8 supported memory cards and ...24 tips for copying 17 scanning 18 troubleshooting checking an unresponsive printer 20 contacting technical support 20 Service Center 20 solving basic printer problems 20 troubleshooting, print cannot delete documents from print queue 23 troubleshooting, setup cannot print through USB 23 incorrect language appears on ...
... USB 23 incorrect language appears on display 20 page does not print 22 printer does not respond 23 printer printing blank pages 23 printhead error 21 software did not install 22 software Service Center 20 software did not install 22 Start button 8 supported memory cards and ...24 tips for copying 17 scanning 18 troubleshooting checking an unresponsive printer 20 contacting technical support 20 Service Center 20 solving basic printer problems 20 troubleshooting, print cannot delete documents from print queue 23 troubleshooting, setup cannot print through USB 23 incorrect language appears on ...