User's Guide
Page 7
...Troubleshooting and solving problems User's Guide The User's Guide is also available on your printer model • Configuring printer settings • Viewing and printing documents and photos • Setting up and using the "Clean Printhead" and "Deep Clean Printhead" features. ...of throwing it here Setup documentation The setup documentation came with fewer cartridges. • Clean the printhead. To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment. Conserving ink • Use Quick Print or Draft Mode. Initial setup instructions: ...
...Troubleshooting and solving problems User's Guide The User's Guide is also available on your printer model • Configuring printer settings • Viewing and printing documents and photos • Setting up and using the "Clean Printhead" and "Deep Clean Printhead" features. ...of throwing it here Setup documentation The setup documentation came with fewer cartridges. • Clean the printhead. To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment. Conserving ink • Use Quick Print or Draft Mode. Initial setup instructions: ...
User's Guide
Page 128
... help and contains links to printer maintenance tasks and customer support. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your ... • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 129 • "Printhead errors" on page 129 • "Software did not install" on page 131 Troubleshooting 128 Troubleshooting Before you troubleshoot Use this checklist ...
... help and contains links to printer maintenance tasks and customer support. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your ... • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 129 • "Printhead errors" on page 129 • "Software did not install" on page 131 Troubleshooting 128 Troubleshooting Before you troubleshoot Use this checklist ...
User's Guide
Page 129
... • "Cannot print through USB" on page 134 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to ... Do not release and until Language Selection appears on . Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 129 Printhead errors If the "Before you have set the Power Saver timeout in the Setup menu, then press and hold ...
... • "Cannot print through USB" on page 134 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to ... Do not release and until Language Selection appears on . Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 129 Printhead errors If the "Before you have set the Power Saver timeout in the Setup menu, then press and hold ...
User's Guide
Page 131
...USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the matching color slot of the printhead. 3 Close the printer. The cartridges should click firmly into the USB port of the following : MAKE SURE THAT YOUR COMPUTER MEETS THE...ARE INSERTED CORRECTLY 1 Turn the printer on the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. The USB port is damaged, then use a...
...USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the matching color slot of the printhead. 3 Close the printer. The cartridges should click firmly into the USB port of the following : MAKE SURE THAT YOUR COMPUTER MEETS THE...ARE INSERTED CORRECTLY 1 Turn the printer on the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. The USB port is damaged, then use a...
User's Guide
Page 133
... then turn on and off slowly, then the printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll ...pages may be caused by improperly installed ink cartridges. Printer is in Power Saver mode. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on the printer. If the cartridges do not seem to Align Printer, and the press...
... then turn on and off slowly, then the printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll ...pages may be caused by improperly installed ink cartridges. Printer is in Power Saver mode. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on the printer. If the cartridges do not seem to Align Printer, and the press...
User's Guide
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...contact technical support. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist ...does not solve the problem, then try one or more of graphics and images in the document. • Remove as many unused ...
...contact technical support. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist ...does not solve the problem, then try one or more of graphics and images in the document. • Remove as many unused ...
User's Guide
Page 188
...printer memory fax 96 printer printing blank pages 133 printer problems, basic solutions 128 Printer Settings 84 printer software installing 25 uninstalling 24 printer, setting as default 55 printhead aligning 125 printhead access location 9 printhead error 129 printhead nozzles cleaning 126 printing collate 37 custom-size paper ... 7 R received history report 94 receiving faxes Auto Answer setting 88, 89 automatically 88 manually 89 tips 88, 89 recycling 6 Lexmark products 13 WEEE statement 171 redial attempts, fax setting 83 redial time, fax setting 83 reducing an image 60 registering fax user ...
...printer memory fax 96 printer printing blank pages 133 printer problems, basic solutions 128 Printer Settings 84 printer software installing 25 uninstalling 24 printer, setting as default 55 printhead aligning 125 printhead access location 9 printhead error 129 printhead nozzles cleaning 126 printing collate 37 custom-size paper ... 7 R received history report 94 receiving faxes Auto Answer setting 88, 89 automatically 88 manually 89 tips 88, 89 recycling 6 Lexmark products 13 WEEE statement 171 redial attempts, fax setting 83 redial time, fax setting 83 reducing an image 60 registering fax user ...
User's Guide
Page 189
...USB 134 incorrect language appears on display 129 page does not print 131 printer does not respond 133 printer printing blank pages 133 printhead error 129 software did not install 131 shared printing 110 sharing printer in Windows 109 software Service Center 128 software did not ... paper 26 troubleshooting checking an unresponsive printer 128 contacting technical support 128 fax checklist 143 Service Center 128 Index 189 solving basic printer problems 128 wireless network 151 troubleshooting, copy scanner unit does not close 140 troubleshooting, copy and scan cannot scan to computer over a ...
...USB 134 incorrect language appears on display 129 page does not print 131 printer does not respond 133 printer printing blank pages 133 printhead error 129 software did not install 131 shared printing 110 sharing printer in Windows 109 software Service Center 128 software did not ... paper 26 troubleshooting checking an unresponsive printer 128 contacting technical support 128 fax checklist 143 Service Center 128 Index 189 solving basic printer problems 128 wireless network 151 troubleshooting, copy scanner unit does not close 140 troubleshooting, copy and scan cannot scan to computer over a ...
Quick Reference
Page 4
... installing your old printer instead of time (the Power Saver timeout). • Share your ink cartridges, try using the "Clean Printhead" and "Deep Clean Printhead" features. In Mac OS X version 10.5 or earlier 1 From the Finder desktop, double-click the printer folder. 2 Double...cartridges allow you looking for printing documents that are continually improving our printers to www.lexmark.com/recycle. It also includes information on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on the...
... installing your old printer instead of time (the Power Saver timeout). • Share your ink cartridges, try using the "Clean Printhead" and "Deep Clean Printhead" features. In Mac OS X version 10.5 or earlier 1 From the Finder desktop, double-click the printer folder. 2 Double...cartridges allow you looking for printing documents that are continually improving our printers to www.lexmark.com/recycle. It also includes information on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on the...
Quick Reference
Page 20
... open the Service Center, use the Service Center link. Note: Do not release and until Language appears on . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : • Knowledgebase articles with the latest information and troubleshooting for your printer • Live... the display, indicating that the printer has been reset. 3 Complete the initial printer setup. If Troubleshooting does not solve your problem Visit our Web site at support.lexmark.com to Use Factory, and then press . 5 Complete the initial printer setup.
... open the Service Center, use the Service Center link. Note: Do not release and until Language appears on . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : • Knowledgebase articles with the latest information and troubleshooting for your printer • Live... the display, indicating that the printer has been reset. 3 Complete the initial printer setup. If Troubleshooting does not solve your problem Visit our Web site at support.lexmark.com to Use Factory, and then press . 5 Complete the initial printer setup.
Quick Reference
Page 21
... cartridges are inserted correctly. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Print job does not print or is missing pages If the "Before you encountered problems while installing, or if your printer, and then click Print.... 21 2 Remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead. The cartridges should click firmly into the wall outlet,...
... cartridges are inserted correctly. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Print job does not print or is missing pages If the "Before you encountered problems while installing, or if your printer, and then click Print.... 21 2 Remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead. The cartridges should click firmly into the wall outlet,...
Quick Reference
Page 22
... then click Add. Note: Make sure the printer is marked with a USB symbol. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. An alignment page prints. Press to Align Printer, and the press . If your...CHECK THE USB CONNECTION 1 Check the USB cable for three seconds to Deep Clean Printhead, and then press . Note: Do not remove the alignment page until printing is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the ...
... then click Add. Note: Make sure the printer is marked with a USB symbol. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. An alignment page prints. Press to Align Printer, and the press . If your...CHECK THE USB CONNECTION 1 Check the USB cable for three seconds to Deep Clean Printhead, and then press . Note: Do not remove the alignment page until printing is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the ...