User's Guide
Page 6
With its easy setup, you informed of upgrades for your printer The Optra E312 printer combines the quality of a laser printer with a conveniently small footprint for a perfect fit. Use this CD for information on: • installing printer memory options • installing printer drivers • loading paper • solving printing problems • understanding the indicator light sequences • maintaining your...
With its easy setup, you informed of upgrades for your printer The Optra E312 printer combines the quality of a laser printer with a conveniently small footprint for a perfect fit. Use this CD for information on: • installing printer memory options • installing printer drivers • loading paper • solving printing problems • understanding the indicator light sequences • maintaining your...
User's Guide
Page 7
...) 6,000 pages (Standard) vi Note:Some sections in the following table. The differences between these two models are outlined in this CD applies to the E312L model. Model specifications The information included on this printer manual may not apply to both the Lexmark™ Optra™ E312 and E312L printers.
...) 6,000 pages (Standard) vi Note:Some sections in the following table. The differences between these two models are outlined in this CD applies to the E312L model. Model specifications The information included on this printer manual may not apply to both the Lexmark™ Optra™ E312 and E312L printers.
User's Guide
Page 8
Performance The Optra E312 printer prints up to 10 pages per minute for crisp images and graphics; 1200 Image Quality to print sharper scanned or bitmapped print images; 300 dpi with the Toner Saver setting selected from your printer driver to conserve toner when printing drafts. ...fonts plus 30 additional PCL scalable fonts), 75 PostScript scalable fonts (39 Optra-compatible scalable fonts plus 36 PostScript scalable fonts), FontVision™ font manager utility with your operator panel status • view printer error messages • use A variety of memory, expandable to 68MB...
Performance The Optra E312 printer prints up to 10 pages per minute for crisp images and graphics; 1200 Image Quality to print sharper scanned or bitmapped print images; 300 dpi with the Toner Saver setting selected from your printer driver to conserve toner when printing drafts. ...fonts plus 30 additional PCL scalable fonts), 75 PostScript scalable fonts (39 Optra-compatible scalable fonts plus 36 PostScript scalable fonts), FontVision™ font manager utility with your operator panel status • view printer error messages • use A variety of memory, expandable to 68MB...
User's Guide
Page 21
...your computer. 3 Align and plug the other end of the USB cable into the port on the back of your printer as shown. 4 Plug the printer in. 5 Turn the printer on. 6 Launch the Drivers, MarkVision, and Utilities CD to install the necessary items. Instructions to launch the CD... Software folder. 10 Open the Desktop Printer Utility application. 11 The New Desktop Printer screen displays. 12 Select Printer (USB) from the list and click OK. 13 In the USB Printer Selection box, click Change. The USB printer dialog box displays. 14 Select Optra E312 and click OK. The previous screen displays...
...your computer. 3 Align and plug the other end of the USB cable into the port on the back of your printer as shown. 4 Plug the printer in. 5 Turn the printer on. 6 Launch the Drivers, MarkVision, and Utilities CD to install the necessary items. Instructions to launch the CD... Software folder. 10 Open the Desktop Printer Utility application. 11 The New Desktop Printer screen displays. 12 Select Printer (USB) from the list and click OK. 13 In the USB Printer Selection box, click Change. The USB printer dialog box displays. 14 Select Optra E312 and click OK. The previous screen displays...
User's Guide
Page 22
... from the CD. Troubleshooting Tips Problem: Auto Setup fails in the printer icon to process. The printer icon displays on the menu bar. 21 Scroll down in the name of the printer dialog box show the Optra E312 printer icon. 15 In the PostScript Printer Description (PPD) File box, click Auto Setup. The previous screen displays. A window...
... from the CD. Troubleshooting Tips Problem: Auto Setup fails in the printer icon to process. The printer icon displays on the menu bar. 21 Scroll down in the name of the printer dialog box show the Optra E312 printer icon. 15 In the PostScript Printer Description (PPD) File box, click Auto Setup. The previous screen displays. A window...
User's Guide
Page 104
... Limited Warranty 91 Optra E312 This Statement of Limited Warranty applies to in this statement as warranted during the warranty period, contact a Remarketer or Lexmark for which perform like new parts, • Is free from new parts, or new and serviceable used with your printer. For customers outside... the U.S. If this product is a feature or option, this statement applies only when that feature or option is used parts, which it was designed. Warranty Lexmark warrants that came with the product for ...
... Limited Warranty 91 Optra E312 This Statement of Limited Warranty applies to in this statement as warranted during the warranty period, contact a Remarketer or Lexmark for which perform like new parts, • Is free from new parts, or new and serviceable used with your printer. For customers outside... the U.S. If this product is a feature or option, this statement applies only when that feature or option is used parts, which it was designed. Warranty Lexmark warrants that came with the product for ...
Service Manual
Page 21
... Name MT/Model Speed Base Memory Emulations Connectivity Resolution Starter Toner Cartridge Optra E310 4044-001 8 pages per minute 2MB Optra E312 4044-201 10 pages per minute 4MB Optra E312L 4044-2L1 10 pages per minute 4MB PSLII, PCL6, PPDS PSLII...Optra E312L 4044-2L2 10 pages per minute 2MB PSLII, PCL6, PPDS Parallel/ USB 1.5k pages Options The following options are not available in your country. Memory options of 8MB, 16MB, 32MB and 64MB Flash memory options of purchase for options available in every country. General Information This printer is a letter-quality laser page printer...
... Name MT/Model Speed Base Memory Emulations Connectivity Resolution Starter Toner Cartridge Optra E310 4044-001 8 pages per minute 2MB Optra E312 4044-201 10 pages per minute 4MB Optra E312L 4044-2L1 10 pages per minute 4MB PSLII, PCL6, PPDS PSLII...Optra E312L 4044-2L2 10 pages per minute 2MB PSLII, PCL6, PPDS Parallel/ USB 1.5k pages Options The following options are not available in your country. Memory options of 8MB, 16MB, 32MB and 64MB Flash memory options of purchase for options available in every country. General Information This printer is a letter-quality laser page printer...
Service Manual
Page 34
...Note: All service checks which involve measuring voltages of the printer. Disconnect the cable and check connector-pin CN408-3 for +24 V dc. If the voltage is properly seated in location CN408 on the interconnect board. FRU Model E312 Engine Board Cooling Fan Action Make sure motor cable is...the cable and check connector-pin CN3-1 for +24 V dc. This provides the servicer access to the various circuit boards underneath the printer while supplying necessary power to the rest of the circuit boards (except the controller board) must be performed with the engine/LVPS to ...
...Note: All service checks which involve measuring voltages of the printer. Disconnect the cable and check connector-pin CN408-3 for +24 V dc. If the voltage is properly seated in location CN408 on the interconnect board. FRU Model E312 Engine Board Cooling Fan Action Make sure motor cable is...the cable and check connector-pin CN3-1 for +24 V dc. This provides the servicer access to the various circuit boards underneath the printer while supplying necessary power to the rest of the circuit boards (except the controller board) must be performed with the engine/LVPS to ...
Service Manual
Page 36
...: CN2-3 - If any location does not measure continuity, replace the HVPS. Measure the voltages on the LVPS for the high voltage model printer FRU Model E310 & E312 LVPS Fuse 2-14 Service Manual Action Check the fuse on CN11. Replace with the appropriate fuse if blown. CN1-17 CN2-3 - 4044-... to Engine Board Cable E312 Engine Board Action Measure the voltages at CN2 of the HVPS. If the correct voltage is present, check the continuity between the following limits: 100 V ac - 127 V ac for the low voltage model printer 200 V ac - 240 V ac for continuity. CN1-4 If any voltages are...
...: CN2-3 - If any location does not measure continuity, replace the HVPS. Measure the voltages on the LVPS for the high voltage model printer FRU Model E310 & E312 LVPS Fuse 2-14 Service Manual Action Check the fuse on CN11. Replace with the appropriate fuse if blown. CN1-17 CN2-3 - 4044-... to Engine Board Cable E312 Engine Board Action Measure the voltages at CN2 of the HVPS. If the correct voltage is present, check the continuity between the following limits: 100 V ac - 127 V ac for the low voltage model printer 200 V ac - 240 V ac for continuity. CN1-4 If any voltages are...
Service Manual
Page 37
...CN2 and CN5. 4044-XXX FRU Model E310 Engine/LVPS Board Power Switch Model E310 LVPS to Interconnect Board Cable Model E310 Interconnect Board Model E312 Power Switch Action Disconnect the cables from CN2 and CN5 and leave the cables connected to the"Engine/LVPS Board (model E310)" on page.... Go to the on the interconnect board: CN401/CN402/CN403/CN404/ CN405/CN407/CN408 If any of the measured voltages are incorrect. Turn the printer power switch to "Interconnect Board (model E310)" on page 5-21 and measure voltages on the following connectors on position. Replace the engine/LVPS board...
...CN2 and CN5. 4044-XXX FRU Model E310 Engine/LVPS Board Power Switch Model E310 LVPS to Interconnect Board Cable Model E310 Interconnect Board Model E312 Power Switch Action Disconnect the cables from CN2 and CN5 and leave the cables connected to the"Engine/LVPS Board (model E310)" on page.... Go to the on the interconnect board: CN401/CN402/CN403/CN404/ CN405/CN407/CN408 If any of the measured voltages are incorrect. Turn the printer power switch to "Interconnect Board (model E310)" on page 5-21 and measure voltages on the following connectors on position. Replace the engine/LVPS board...
Service Manual
Page 40
...cable from CN10 on the engine board. Measure the resistance of the thermistor between CN10-1 and CN10-3. Replace the thermistor as necessary. Turn the printer off and disconnect the thermistor cable from CN1 on the LVPS board. Measure the resistance of the thermistor between CN1-1 and CN1-2. The resistance...seated in connector CN1 on the LVPS board. 4044-XXX The fuser lamp does light FRU Model 310 Thermistor Model 312 Thermistor Models E310 & E312 Fuser Lamp Action If the fuser lamp comes on and a fuser failure LED error code displays, be sure the thermistor is contacting the ...
...cable from CN10 on the engine board. Measure the resistance of the thermistor between CN10-1 and CN10-3. Replace the thermistor as necessary. Turn the printer off and disconnect the thermistor cable from CN1 on the LVPS board. Measure the resistance of the thermistor between CN1-1 and CN1-2. The resistance...seated in connector CN1 on the LVPS board. 4044-XXX The fuser lamp does light FRU Model 310 Thermistor Model 312 Thermistor Models E310 & E312 Fuser Lamp Action If the fuser lamp comes on and a fuser failure LED error code displays, be sure the thermistor is contacting the ...
Service Manual
Page 42
... cable from the fuser. If it does not, replace the LVPS. The voltage measures approximately 3.9 V dc. 4044-XXX FRU Model E312 Fuser Lamp Lamp Cable Thermistor LVPS Action Turn the printer off and disconnect the fuser lamp wires from CN1o on the engine board and measure the voltage between CN10-1 and ground...
... cable from the fuser. If it does not, replace the LVPS. The voltage measures approximately 3.9 V dc. 4044-XXX FRU Model E312 Fuser Lamp Lamp Cable Thermistor LVPS Action Turn the printer off and disconnect the fuser lamp wires from CN1o on the engine board and measure the voltage between CN10-1 and ground...
Service Manual
Page 45
Run POST and check each LED for continuity. FRU Models E310 & E312 Operator Panel Operator Panel Cable Models E310 & E312 Operator Panel Operator Panel Cable Controller Board Action If more than one at idle: U5-1: Ground U5-2: +5 V dc U5-3: +5 V dc U5-5: +5 V dc .... Replace if necessary. Diagnostic Information 2-23 Replace if defective. If all LEDs come on solid during POST, replace the following voltages with the printer on at a time in securely. If the cable measures continuity, replace the operator panel. Make sure the cable is properly connected to the ...
Run POST and check each LED for continuity. FRU Models E310 & E312 Operator Panel Operator Panel Cable Models E310 & E312 Operator Panel Operator Panel Cable Controller Board Action If more than one at idle: U5-1: Ground U5-2: +5 V dc U5-3: +5 V dc U5-5: +5 V dc .... Replace if necessary. Diagnostic Information 2-23 Replace if defective. If all LEDs come on solid during POST, replace the following voltages with the printer on at a time in securely. If the cable measures continuity, replace the operator panel. Make sure the cable is properly connected to the ...
Service Manual
Page 46
Make sure the flag is not present. 4044-XXX Operator Panel Button Service Check FRU Models E310 & E312 Operator Panel Operator Panel Cable Action Disconnect the operator panel from the operator panel cable. Replace the operator panel if continuity is operating freely and.... 2-24 Service Manual As the button is pressed, continuity is not resting within the paper exit sensor during POST FRU Models E310 & E312 Exit Sensor Flag Models E310 & E312 Input Paper Feed Sensor Action If the exit sensor flag is present. Paper Feed Service Check Paper Jam error indication during POST, the...
Make sure the flag is not present. 4044-XXX Operator Panel Button Service Check FRU Models E310 & E312 Operator Panel Operator Panel Cable Action Disconnect the operator panel from the operator panel cable. Replace the operator panel if continuity is operating freely and.... 2-24 Service Manual As the button is pressed, continuity is not resting within the paper exit sensor during POST FRU Models E310 & E312 Exit Sensor Flag Models E310 & E312 Input Paper Feed Sensor Action If the exit sensor flag is present. Paper Feed Service Check Paper Jam error indication during POST, the...
Service Manual
Page 47
...E310 & E312 Pick Roller Clutch Solenoid Action Check the pick roller clutch for a broken or stuck flag on the input paper feed sensor. The solenoid interacts with the clutch controlling motion of roller guides on the interconnect board. Paper picks but stops half way through the printer FRU Model...Check to make sure the cable is properly installed. Paper picks but stops about an inch down the page FRU Models E310 & E312 Roller Guides Action Check for the following voltages: CN401-3 +5 V dc CN401-4 Ground If these voltages are not correct, replace the interconnect board.
...E310 & E312 Pick Roller Clutch Solenoid Action Check the pick roller clutch for a broken or stuck flag on the input paper feed sensor. The solenoid interacts with the clutch controlling motion of roller guides on the interconnect board. Paper picks but stops half way through the printer FRU Model...Check to make sure the cable is properly installed. Paper picks but stops about an inch down the page FRU Models E310 & E312 Roller Guides Action Check for the following voltages: CN401-3 +5 V dc CN401-4 Ground If these voltages are not correct, replace the interconnect board.
Service Manual
Page 50
A worn transfer roller causes the printer to evenly distribute the toner. Excessive heat can be caused by a defective printhead assembly...printed. Print Quality Service Check Blank page FRU Action Models E310 & E312 Toner Cartridge Printhead Printhead Cable HVPS Engine/LVPS Board (Model E310) Engine Board (Model E312) Remove the toner cartridge and gently shake the assembly to run hotter.... 4044-XXX Paper "trees", wrinkles, stacks poorly or curls FRU Models E310 & E312 Transfer Roller Action This problem is most likely due to the "High Voltage Power Supply (model E310)" on the...
A worn transfer roller causes the printer to evenly distribute the toner. Excessive heat can be caused by a defective printhead assembly...printed. Print Quality Service Check Blank page FRU Action Models E310 & E312 Toner Cartridge Printhead Printhead Cable HVPS Engine/LVPS Board (Model E310) Engine Board (Model E312) Remove the toner cartridge and gently shake the assembly to run hotter.... 4044-XXX Paper "trees", wrinkles, stacks poorly or curls FRU Models E310 & E312 Transfer Roller Action This problem is most likely due to the "High Voltage Power Supply (model E310)" on the...
Service Manual
Page 89
Remove the SIMM access panel. Repair Information 4-15 Turn the printer upside down. 2. Remove all screws securing the SIMM access panel. 3. 4044-XXX Engine/LVPS Board (model E312) 1.
Remove the SIMM access panel. Repair Information 4-15 Turn the printer upside down. 2. Remove all screws securing the SIMM access panel. 3. 4044-XXX Engine/LVPS Board (model E312) 1.
Service Manual
Page 149
...Board 5-21 Controller Board Connectors 5-1 D Diagnostic Aids Configuration Mode 3-3 Engine Clean Cycle 3-13 Hex Trace 3-11 Paper Path 3-15 Printer Operation 3-14 Restoring Factory Defaults 3-12 Service Error Codes 2-2 Toggle Demo/Normal Mode 3-14 User Error Message Table 2-6 Diagnostic Tests... Parts Catalog 6-1 HVPS Connectors 5-16, 5-18 I Interconnect Board Connectors 5-21 L Laser Notice v M Memory Test 3-1 O Options 1-1 P Paper Path 3-15 Parts Catalog 6-1 Covers 6-2 Electronics (model E310) 6-20 Electronics (model E312) 6-24 Frame 6-6 Fuser 6-10, 6-12 Main Drive 6-14 Miscellaneous 6-27 Options...
...Board 5-21 Controller Board Connectors 5-1 D Diagnostic Aids Configuration Mode 3-3 Engine Clean Cycle 3-13 Hex Trace 3-11 Paper Path 3-15 Printer Operation 3-14 Restoring Factory Defaults 3-12 Service Error Codes 2-2 Toggle Demo/Normal Mode 3-14 User Error Message Table 2-6 Diagnostic Tests... Parts Catalog 6-1 HVPS Connectors 5-16, 5-18 I Interconnect Board Connectors 5-21 L Laser Notice v M Memory Test 3-1 O Options 1-1 P Paper Path 3-15 Parts Catalog 6-1 Covers 6-2 Electronics (model E310) 6-20 Electronics (model E312) 6-24 Frame 6-6 Fuser 6-10, 6-12 Main Drive 6-14 Miscellaneous 6-27 Options...
Service Manual
Page 150
4044-XXX Printer Operation 3-14 Primary User Error Message Table 2-6 R Secondary User Error Message Removals 4-2 Covers 4-2 Table 2-8 User Mode Print Test Page 3-3 Engine/LVPS Board (model E310) 4-13 Part Numbers Engine/LVPS Board (model E312) 12G0021 6-3 4-15 12G0022 6-3 Frame Assembly 4-7 12G0024 6-3 Fuser ... 2-28 Service Error Codes 2-2 Primary Service Error Codes 2-2 Secondary Service Error Codes 2-5 Symptom Tables 2-10 Base Printer Symptom Table 2-10 POST Symptom Table 2-10 12G0042 12G0044 12G0045 12G0046 12G0047 12G0048 12G0049 12G0050 12G0051 12G0052 12G0053 12G0056 ...
4044-XXX Printer Operation 3-14 Primary User Error Message Table 2-6 R Secondary User Error Message Removals 4-2 Covers 4-2 Table 2-8 User Mode Print Test Page 3-3 Engine/LVPS Board (model E310) 4-13 Part Numbers Engine/LVPS Board (model E312) 12G0021 6-3 4-15 12G0022 6-3 Frame Assembly 4-7 12G0024 6-3 Fuser ... 2-28 Service Error Codes 2-2 Primary Service Error Codes 2-2 Secondary Service Error Codes 2-5 Symptom Tables 2-10 Base Printer Symptom Table 2-10 POST Symptom Table 2-10 12G0042 12G0044 12G0045 12G0046 12G0047 12G0048 12G0049 12G0050 12G0051 12G0052 12G0053 12G0056 ...