User's Guide
Page 4
... maintenance kit ...78 Recognizing the control panel light sequences 79 Changing the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating mode ...86 Turning on Reduced Curl mode ...86 Print quality problems... ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser notice ...96 Statement of Limited Warranty for Lexmark E250d and E250dn 96 Index ...99 4
... maintenance kit ...78 Recognizing the control panel light sequences 79 Changing the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating mode ...86 Turning on Reduced Curl mode ...86 Print quality problems... ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser notice ...96 Statement of Limited Warranty for Lexmark E250d and E250dn 96 Index ...99 4
User's Guide
Page 97
... supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS... print cartridges, programs, data, and removable storage media (unless directed otherwise by : • Modification or unauthorized attachments • Accidents, misuse, abuse or use inconsistent with the printer shall end... should transfer proof of Limited Warranty for Lexmark E250d and E250dn 97 Notices If this product does not function as warranted during the warranty period, ...
... supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS... print cartridges, programs, data, and removable storage media (unless directed otherwise by : • Modification or unauthorized attachments • Accidents, misuse, abuse or use inconsistent with the printer shall end... should transfer proof of Limited Warranty for Lexmark E250d and E250dn 97 Notices If this product does not function as warranted during the warranty period, ...
Service Manual
Page 18
...; High yield toner cartridge n/a Photoconductor kit Up to 30,000 ² ¹ Declared value in accordance with ISO/IEC 19752 ² Based on approximately 5% coverage, actual yield may vary 4512-230 Lexmark E250dn ✔ ✔ optional optional 1,500 standard pages SWE 3,500 standard pages after market¹ n/a Up to 30,000 ² 1-4 Lexmark™ E250d and E250dn
...; High yield toner cartridge n/a Photoconductor kit Up to 30,000 ² ¹ Declared value in accordance with ISO/IEC 19752 ² Based on approximately 5% coverage, actual yield may vary 4512-230 Lexmark E250dn ✔ ✔ optional optional 1,500 standard pages SWE 3,500 standard pages after market¹ n/a Up to 30,000 ² 1-4 Lexmark™ E250d and E250dn
Service Manual
Page 32
...toner cartridge, and install a new toner cartridge that matches the region of the installed toner cartridge. Action • Press and release Continue to print a photoconductor kit instruction page. • Replace the photoconductor kit. 2-8 Lexmark™ E250d and E250dn The factory default is full and must be turned on in the driver for this message to appear. Replace photoconductor (printer...-220, -230 Toner cartridge region mismatch z z Meaning The geographic region of the printer does not match the geographic region of the printer. Note: The Toner Alarm must be replaced soon...
...toner cartridge, and install a new toner cartridge that matches the region of the installed toner cartridge. Action • Press and release Continue to print a photoconductor kit instruction page. • Replace the photoconductor kit. 2-8 Lexmark™ E250d and E250dn The factory default is full and must be turned on in the driver for this message to appear. Replace photoconductor (printer...-220, -230 Toner cartridge region mismatch z z Meaning The geographic region of the printer does not match the geographic region of the printer. Note: The Toner Alarm must be replaced soon...
Service Manual
Page 38
... A paper jam has occurred. Action Clear the paper jam. The jammed media is exiting the printer. Action Clear the paper jam. 2-14 Lexmark™ E250d and E250dn Action Clear the paper jam. Paper jams as a printed job exits the printer z z z Meaning A paper jam has occurred as the print media is most likely in the manual... manual feeder z z z z Meaning A paper jam has occurred at the input sensor, which can be either after the print media leaves the tray and enters the printer or in the fuser area under the toner cartridge assembly.
... A paper jam has occurred. Action Clear the paper jam. The jammed media is exiting the printer. Action Clear the paper jam. 2-14 Lexmark™ E250d and E250dn Action Clear the paper jam. Paper jams as a printed job exits the printer z z z Meaning A paper jam has occurred as the print media is most likely in the manual... manual feeder z z z z Meaning A paper jam has occurred at the input sensor, which can be either after the print media leaves the tray and enters the printer or in the fuser area under the toner cartridge assembly.
Service Manual
Page 46
... briefly to too many options attached z z z z Meaning This message refers to clear the message. 2-22 Lexmark™ E250d and E250dn 4512-220, -230 Missing/Defective toner cartridge z z z Meaning The toner in the toner cartridge is defective. • Replace the toner cartridge. • Turn the printer back on . Action • Press and release Continue to clear the light sequence and continue processing...
... briefly to too many options attached z z z z Meaning This message refers to clear the message. 2-22 Lexmark™ E250d and E250dn 4512-220, -230 Missing/Defective toner cartridge z z z Meaning The toner in the toner cartridge is defective. • Replace the toner cartridge. • Turn the printer back on . Action • Press and release Continue to clear the light sequence and continue processing...
Service Manual
Page 50
... Lights Service secondary codes-92x ✷ ✷ Service tertiary codes-fuser, fan, or toner sensor 920-Fuser below temperature when printing ✷ 921-Fuser below standby temperature at idle &#...toner sensor or toner cartridge. 4512-220, -230 Fuser, fan, or toner sensor error Codes 920 through 929 indicate a problem in thermistor path ✷ ✷ 925-Incorrect fuser ✷ ✷ ✷ 927-Fan stalled ✷ ✷ ✷ ✷ 929-Toner sensor or toner cartridge are bad ✷ ✷ ✷ 2-26 Lexmark™ E250d and E250dn...
... Lights Service secondary codes-92x ✷ ✷ Service tertiary codes-fuser, fan, or toner sensor 920-Fuser below temperature when printing ✷ 921-Fuser below standby temperature at idle &#...toner sensor or toner cartridge. 4512-220, -230 Fuser, fan, or toner sensor error Codes 920 through 929 indicate a problem in thermistor path ✷ ✷ 925-Incorrect fuser ✷ ✷ ✷ 927-Fan stalled ✷ ✷ ✷ ✷ 929-Toner sensor or toner cartridge are bad ✷ ✷ ✷ 2-26 Lexmark™ E250d and E250dn...
Service Manual
Page 64
..., the controller card assembly should apply +24 V dc to controller card With the printer off, unplug the LPS/HVPS cable at J4 (controller card). Cover interlock switch service check Note: Make sure a toner cartridge assembly is not present, check the controller card. FRU Cover interlock switch Action Disconnect ... at J19 on page 2-39 for both pass continuity, turn the printer on, and measure +5 V dc on pin 2 at J6 on pins 7, 12, and 14 for more information. 2-40 Lexmark™ E250d and E250dn With the printer turned off , and disconnect the cooling fan cable from the controller ...
..., the controller card assembly should apply +24 V dc to controller card With the printer off, unplug the LPS/HVPS cable at J4 (controller card). Cover interlock switch service check Note: Make sure a toner cartridge assembly is not present, check the controller card. FRU Cover interlock switch Action Disconnect ... at J19 on page 2-39 for both pass continuity, turn the printer on, and measure +5 V dc on pin 2 at J6 on pins 7, 12, and 14 for more information. 2-40 Lexmark™ E250d and E250dn With the printer turned off , and disconnect the cooling fan cable from the controller ...
Service Manual
Page 68
...resistance is made to feed. Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as necessary. 2-44 Lexmark™ E250d and E250dn Do not mix media types in the ACM assembly for more information. Make sure the cables are working properly. Disconnect the ...feed clutch ASM Controller card P/U and manual feed solenoid ASM. 4512-220, -230 Media picks but stops halfway through the printer FRU Input/duplex sensors (under toner cartridge assembly) Input sensor (manual) Action Make sure the input sensors are seated on the controller card at J23 (Tray 1...
...resistance is made to feed. Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as necessary. 2-44 Lexmark™ E250d and E250dn Do not mix media types in the ACM assembly for more information. Make sure the cables are working properly. Disconnect the ...feed clutch ASM Controller card P/U and manual feed solenoid ASM. 4512-220, -230 Media picks but stops halfway through the printer FRU Input/duplex sensors (under toner cartridge assembly) Input sensor (manual) Action Make sure the input sensors are seated on the controller card at J23 (Tray 1...
Service Manual
Page 70
...isolate problems such as light or toner streaks. Blank page FRU Toner cartridge (not a FRU) Printhead LVPS/HVPS Controller card Action Remove the toner cartridge, and gently shake it to initiate printing the quality test pages. Try a different PC kit. A gap in printer service errors unless there is blockage... in that order. Unplug the printer, and check the cable continuity between the LVPS/HVPS connector marked OPC (at the end of the transfer roll gear. • If there is blank. See "POST symptom table" on page 3-50. 2-46 Lexmark™ E250d and E250dn Turn off .
...isolate problems such as light or toner streaks. Blank page FRU Toner cartridge (not a FRU) Printhead LVPS/HVPS Controller card Action Remove the toner cartridge, and gently shake it to initiate printing the quality test pages. Try a different PC kit. A gap in printer service errors unless there is blockage... in that order. Unplug the printer, and check the cable continuity between the LVPS/HVPS connector marked OPC (at the end of the transfer roll gear. • If there is blank. See "POST symptom table" on page 3-50. 2-46 Lexmark™ E250d and E250dn Turn off .
Service Manual
Page 72
... (not a FRU) Action Remove the toner cartridge assembly and gently shake the assembly to heavier paper or even card stock.1 Make sure recommended media is being used . Make sure recommended media is low, try a new one. Check the media settings in the printer driver. 2-48 Lexmark™ E250d and E250dn Check the springs in image density...
... (not a FRU) Action Remove the toner cartridge assembly and gently shake the assembly to heavier paper or even card stock.1 Make sure recommended media is being used . Make sure recommended media is low, try a new one. Check the media settings in the printer driver. 2-48 Lexmark™ E250d and E250dn Check the springs in image density...
Service Manual
Page 74
... "Vertical streaks" below. With the printer off , clear the path or clean the lens. See "Toner on back of page" on the page. The toner cartridge or fuser may be defective. The PC...Lexmark™ E250d and E250dn Toner smudges appear on page 2-49. Horizontal streaks The toner cartridge or the fuser may be getting low on toner: • Remove the toner cartridge and toner cartridge assembly. • Shake it from side to side to redistribute the toner. • Reinstall it and recheck for repeating defects. The toner cartridge may be full. Try a different toner cartridge...
... "Vertical streaks" below. With the printer off , clear the path or clean the lens. See "Toner on back of page" on the page. The toner cartridge or fuser may be defective. The PC...Lexmark™ E250d and E250dn Toner smudges appear on page 2-49. Horizontal streaks The toner cartridge or the fuser may be getting low on toner: • Remove the toner cartridge and toner cartridge assembly. • Shake it from side to side to redistribute the toner. • Reinstall it and recheck for repeating defects. The toner cartridge may be full. Try a different toner cartridge...
Service Manual
Page 76
... A failed controller card. The media fails to print a menu settings page. - The media fails to on the back of the printer. • Make sure the toner cartridge assembly is installed properly. • Press and release to feed from Tray 1 or Tray 2, and fan it. • Don't ...is pushed all jams. • Press and release , or open and close the printer cover to restart the printer. • Make sure the toner cartridge assembly is installed properly. 2-52 Lexmark™ E250d and E250dn Toner Low light is on and indicates ready, but nothing prints. The media sticks together,...
... A failed controller card. The media fails to print a menu settings page. - The media fails to on the back of the printer. • Make sure the toner cartridge assembly is installed properly. • Press and release to feed from Tray 1 or Tray 2, and fan it. • Don't ...is pushed all jams. • Press and release , or open and close the printer cover to restart the printer. • Make sure the toner cartridge assembly is installed properly. 2-52 Lexmark™ E250d and E250dn Toner Low light is on and indicates ready, but nothing prints. The media sticks together,...
