Service Manual
Page 24
... panels There are two available operator panels. Models E238, 240, and 240n These models have six lights and two buttons. Continue (also a light) Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and hold until lights flash to print the setting sheet. • Press and release... to reset the printer. 1-2 Service Manual 4511-xxx Overview of the lights come on page 2-2 for more information. See "Diagnostics-E238, E240, and E240n" on to resume printing. • Press and release following an error.
... panels There are two available operator panels. Models E238, 240, and 240n These models have six lights and two buttons. Continue (also a light) Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and hold until lights flash to print the setting sheet. • Press and release... to reset the printer. 1-2 Service Manual 4511-xxx Overview of the lights come on page 2-2 for more information. See "Diagnostics-E238, E240, and E240n" on to resume printing. • Press and release following an error.
Service Manual
Page 28
... trays and supply capacity Item 4511-000 Lexmark E238 4511-100 Lexmark E240 4511-410 Lexmark E240n 4511-600 4511-610 Lexmark Lexmark E340 E342n Available input trays 250-sheet ✔ ✔ ✔ ✔ tray Single-sheet ✔ ✔ ✔ ✔ manual feeder 550-sheet option drawer ✔ ✔ ✔ Toner and photoconductor Toner cartridge yield 1,500 pages* (starter...
... trays and supply capacity Item 4511-000 Lexmark E238 4511-100 Lexmark E240 4511-410 Lexmark E240n 4511-600 4511-610 Lexmark Lexmark E340 E342n Available input trays 250-sheet ✔ ✔ ✔ ✔ tray Single-sheet ✔ ✔ ✔ ✔ manual feeder 550-sheet option drawer ✔ ✔ ✔ Toner and photoconductor Toner cartridge yield 1,500 pages* (starter...
Service Manual
Page 37
Primary light patterns (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18) Print side two of duplex job (See page 2-18) Toner low (See page 2-19) ✷ z 4511-xxx z
Primary light patterns (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18) Print side two of duplex job (See page 2-18) Toner low (See page 2-19) ✷ z 4511-xxx z
Service Manual
Page 39
Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error 4511-xxx Diagnostics-E238, E240, and E240n 2-7
Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error 4511-xxx Diagnostics-E238, E240, and E240n 2-7
Service Manual
Page 41
Secondary errors (continued) Lights Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error z z z z ✷ z Secondary codes z z z z ✷ z Diagnostics-E238, E240, and E240n 2-9 Insufficient collation area (See page 2-30) PPDS font error (See page 2-30) Defective flash (See page 2-31) Insufficient defrag memory (See page 2-31) Network interface errors (See page 2-32) ENA connection lost (See page 2-32) z z z 4511-xxx z ✷ z
Secondary errors (continued) Lights Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error z z z z ✷ z Secondary codes z z z z ✷ z Diagnostics-E238, E240, and E240n 2-9 Insufficient collation area (See page 2-30) PPDS font error (See page 2-30) Defective flash (See page 2-31) Insufficient defrag memory (See page 2-31) Network interface errors (See page 2-32) ENA connection lost (See page 2-32) z z z 4511-xxx z ✷ z
Service Manual
Page 43
Secondary errors (continued) Secondary error codes 4511-xxx Print cartridge mismatch (See page 2-28) Print cartridge has invalid refill (See page 2-28) Missing or defective print cartridge (See page 2-28) Unsupported print cartridge (See page 2-29) Lights z z z z Continue z z z Ready z z Toner Low/ Replace PC Kit z Load Paper z z Paper Jam z z z z Error Diagnostics-E238, E240, and E240n 2-11
Secondary errors (continued) Secondary error codes 4511-xxx Print cartridge mismatch (See page 2-28) Print cartridge has invalid refill (See page 2-28) Missing or defective print cartridge (See page 2-28) Unsupported print cartridge (See page 2-29) Lights z z z z Continue z z z Ready z z Toner Low/ Replace PC Kit z Load Paper z z Paper Jam z z z z Error Diagnostics-E238, E240, and E240n 2-11
Service Manual
Page 51
Diagnostics-E238, E240, and E240n 2-19 Note: The light may not come on if the starter print cartridge is full and needs replacing. • Press to reset printer. Toner low 4511-xxx Light pattern Meaning Action The toner in a base model. Replace photoconductor kit (an early warning) Light pattern Meaning Action The photoconductor kit drum...
Diagnostics-E238, E240, and E240n 2-19 Note: The light may not come on if the starter print cartridge is full and needs replacing. • Press to reset printer. Toner low 4511-xxx Light pattern Meaning Action The toner in a base model. Replace photoconductor kit (an early warning) Light pattern Meaning Action The photoconductor kit drum...
Service Manual
Page 69
4511-xxx Service primary code ✷ Light blinking When this code appears, double-click to reveal the secondary codes. Service primary code Primary code for service errors See secondary codes Lights ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error Diagnostics-E238, E240, and E240n 2-37
4511-xxx Service primary code ✷ Light blinking When this code appears, double-click to reveal the secondary codes. Service primary code Primary code for service errors See secondary codes Lights ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error Diagnostics-E238, E240, and E240n 2-37
Service Manual
Page 73
...- 91x Service tertiary codes 914-Tray 2 motor 917-Transfer roll circuitry Lights ✷ Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238, E240, and E240n 2-41 Code 914 indicates an error in the transfer roll circuitry. Check the continuity from hazardous...
...- 91x Service tertiary codes 914-Tray 2 motor 917-Transfer roll circuitry Lights ✷ Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238, E240, and E240n 2-41 Code 914 indicates an error in the transfer roll circuitry. Check the continuity from hazardous...
Service Manual
Page 75
4511-xxx Service tertiary error codes-fuser, fan, or toner sensor (continued) Service teriary codes-fuser, fan, or toner sensor 925-Incorrect fuser lamp installed 926-Fuser thermistor open circuit 927-Fan stalled 929-Toner sensor or toner cartridge Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-43
4511-xxx Service tertiary error codes-fuser, fan, or toner sensor (continued) Service teriary codes-fuser, fan, or toner sensor 925-Incorrect fuser lamp installed 926-Fuser thermistor open circuit 927-Fan stalled 929-Toner sensor or toner cartridge Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-43
Service Manual
Page 77
4511-xxx Service tertiary error codes-printhead, transport motor, or RIP/engine communication error (continued) Service teriary error codes 935-Mirror motor not at J11-5 936-Transpor t motor initial lock failure 937-Transport motor lost lock 939-RIP/engine communication error Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-45 Verify +24 V dc at opening speed.
4511-xxx Service tertiary error codes-printhead, transport motor, or RIP/engine communication error (continued) Service teriary error codes 935-Mirror motor not at J11-5 936-Transpor t motor initial lock failure 937-Transport motor lost lock 939-RIP/engine communication error Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-45 Verify +24 V dc at opening speed.
Service Manual
Page 79
4511-xxx Service tertiary error codes-NVRAM failure (continued) Service tertiary codes-NVRAM failure 956-Processor failure 957-ASIC failure 958-NAND failure 959-SRAM failure Lights Continue ✷ ✷ ✷ ✷ Ready ✷ ✷ Toner Low/ Replace PC Kit ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-47
4511-xxx Service tertiary error codes-NVRAM failure (continued) Service tertiary codes-NVRAM failure 956-Processor failure 957-ASIC failure 958-NAND failure 959-SRAM failure Lights Continue ✷ ✷ ✷ ✷ Ready ✷ ✷ Toner Low/ Replace PC Kit ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-47
Service Manual
Page 81
... port 979-Flash parts failed while programming port Lights ✷ Continue Ready Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238, E240, and E240n 2-49 network 975-Unrecognizable network port 976-Unrecoverable software error in the...
... port 979-Flash parts failed while programming port Lights ✷ Continue Ready Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238, E240, and E240n 2-49 network 975-Unrecognizable network port 976-Unrecoverable software error in the...
Service Manual
Page 112
.... See "Paper feed service checks" on page 2-103. See "Light print" on page 2-94. See "Toner on back of page. Toner not fused to the paper. Black page. See "Parallel port service check (models E238, E240, and E240n)" on page 2-82. See "Controller card service check" on page 2-97. See "Black page" on page...
.... See "Paper feed service checks" on page 2-103. See "Light print" on page 2-94. See "Toner on back of page. Toner not fused to the paper. Black page. See "Parallel port service check (models E238, E240, and E240n)" on page 2-82. See "Controller card service check" on page 2-97. See "Black page" on page...
Service Manual
Page 130
... the print quality test pages: 1. Turn the printer on . A gap in the opening may allow light to isolate problems such as light or toner streaks. Models E238, E240, and E240n To print the print quality test pages: 1. Enter Configuration Menu. Extreme environmental conditions, temperatures, and humidity will affect the print quality. Turn off...
... the print quality test pages: 1. Turn the printer on . A gap in the opening may allow light to isolate problems such as light or toner streaks. Models E238, E240, and E240n To print the print quality test pages: 1. Enter Configuration Menu. Extreme environmental conditions, temperatures, and humidity will affect the print quality. Turn off...
Service Manual
Page 138
...8226; Try a different kind of paper. If the setting is getting light but the printer has not indicated it from the Lexmark Web site at www.lexmark.com. The toner is low on the page. See "Cooling fan service check" on page 2-103 for more information. Wipe the glass lens ...• Replace the fuser. The light is on (E238, E240, and E240n) or Toner Low displays (E240 and E242n). • The light nor Toner Low message do not display if the standard 1,500 page toner cartridge is installed. • Remove the toner cartridge and gently shake it from side to side to redistribute the...
...8226; Try a different kind of paper. If the setting is getting light but the printer has not indicated it from the Lexmark Web site at www.lexmark.com. The toner is low on the page. See "Cooling fan service check" on page 2-103 for more information. Wipe the glass lens ...• Replace the fuser. The light is on (E238, E240, and E240n) or Toner Low displays (E240 and E242n). • The light nor Toner Low message do not display if the standard 1,500 page toner cartridge is installed. • Remove the toner cartridge and gently shake it from side to side to redistribute the...
Service Manual
Page 140
...and printing stops. Download the correct Lexmark setup utility from the Lexmark Web site at www.lexmark.com to on , but nothing prints. If you are flush against the edges of the printer. • Press and release to print a menu settings page (E238, E240, E240n), or press Menu to select Utilities ... table in the User's Reference). • Make sure the paper guides are using a 3,000 or 6,000 page toner cartridge and the Toner Low alarm is set to change the Toner Low alarm. If the computer indicates "unknown device," replace the card. Replace card. 4511-xxx Print quality problems (...
...and printing stops. Download the correct Lexmark setup utility from the Lexmark Web site at www.lexmark.com to on , but nothing prints. If you are flush against the edges of the printer. • Press and release to print a menu settings page (E238, E240, E240n), or press Menu to select Utilities ... table in the User's Reference). • Make sure the paper guides are using a 3,000 or 6,000 page toner cartridge and the Toner Low alarm is set to change the Toner Low alarm. If the computer indicates "unknown device," replace the card. Replace card. 4511-xxx Print quality problems (...
Service Manual
Page 180
.... 3. Locate the latches on the inside of the respective hinge. 4-2 Service Manual Front access cover removal (E238, E240, and E240n) 1. Unless otherwise stated, reinstall the parts in reverse order of the printer. Remove the toner cartridge and paper tray before final tightening. Open the front access cover. 2. We recommend disconnecting all screws before...
.... 3. Locate the latches on the inside of the respective hinge. 4-2 Service Manual Front access cover removal (E238, E240, and E240n) 1. Unless otherwise stated, reinstall the parts in reverse order of the printer. Remove the toner cartridge and paper tray before final tightening. Open the front access cover. 2. We recommend disconnecting all screws before...
Service Manual
Page 243
...; Main drive motor 1 Input #1 sensor assembly 1 Cover open sensor assembly 1 Cooling fan 1 Toner level sensor 1 Controller card, E238 1 Controller card, E240 1 Controller card, E240n 1 Controller card, E340 1 Controller card, E342n 1 LED operator panel assembly, E238/E240/E240n LED operator panel assembly, E238/E240/E240n (white) 1 LCD operator panel assembly, E340/E342n 1 LCD operator panel assembly, Katakana 1 LVPS...
...; Main drive motor 1 Input #1 sensor assembly 1 Cover open sensor assembly 1 Cooling fan 1 Toner level sensor 1 Controller card, E238 1 Controller card, E240 1 Controller card, E240n 1 Controller card, E340 1 Controller card, E342n 1 LED operator panel assembly, E238/E240/E240n LED operator panel assembly, E238/E240/E240n (white) 1 LCD operator panel assembly, E340/E342n 1 LCD operator panel assembly, Katakana 1 LVPS...
Service Manual
Page 254
... 2-37 secondary light patterns 2-38 tertiary light patterns 2-40 E340/E342n 2-65 service menus E238/E240(n) 3-2 E340/E342n 3-14 special tools 1-8 specifications connectivity 1-5 input trays 1-6 memory 1-4 operating systems 1-5 photoconductor capacity 1-6 print media 1-7 print speed 1-4 toner capacity 1-6 start 2-1 strobe adjustment, E340/E342n sub error codes 2-68 symptom tables 2-79 POST...21 transfer roll parts catalog 7-7 removal 4-50 service check 2-111 Transfer, E340/E342n 3-31 transport motor cable, removal 4-51 U user attendance messages E238/E240n 2-4 E340/E342n 2-55 I-6 Service Manual
... 2-37 secondary light patterns 2-38 tertiary light patterns 2-40 E340/E342n 2-65 service menus E238/E240(n) 3-2 E340/E342n 3-14 special tools 1-8 specifications connectivity 1-5 input trays 1-6 memory 1-4 operating systems 1-5 photoconductor capacity 1-6 print media 1-7 print speed 1-4 toner capacity 1-6 start 2-1 strobe adjustment, E340/E342n sub error codes 2-68 symptom tables 2-79 POST...21 transfer roll parts catalog 7-7 removal 4-50 service check 2-111 Transfer, E340/E342n 3-31 transport motor cable, removal 4-51 U user attendance messages E238/E240n 2-4 E340/E342n 2-55 I-6 Service Manual