Service Manual
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... 1-6 Types of print media 1-7 Tips on preventing jams 1-8 Tools 1-8 Acronyms 1-9 Diagnostic information 2-1 Start 2-1 Diagnostics-E238, E240, and E240n 2 2-2 Power-On Self Test (POST) sequence 2-2 Light patterns and error messages 2-3 Common primary light patterns 2-4 Common secondary light patterns 2-8 Secondary errors-paper jams 2-12 Additional information-primary codes 2-13 Additional information-... Indicator light 2-51 Buttons 2-52 Diagram of the printer menus 2-54 Messages and error codes 2-55 User attendance messages 2-55 Paper jam messages 2-64 Table of contents iii
... 1-6 Types of print media 1-7 Tips on preventing jams 1-8 Tools 1-8 Acronyms 1-9 Diagnostic information 2-1 Start 2-1 Diagnostics-E238, E240, and E240n 2 2-2 Power-On Self Test (POST) sequence 2-2 Light patterns and error messages 2-3 Common primary light patterns 2-4 Common secondary light patterns 2-8 Secondary errors-paper jams 2-12 Additional information-primary codes 2-13 Additional information-... Indicator light 2-51 Buttons 2-52 Diagram of the printer menus 2-54 Messages and error codes 2-55 User attendance messages 2-55 Paper jam messages 2-64 Table of contents iii
Service Manual
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... Overview of the lights come on page 2-2 for more information. See "Diagnostics-E238, E240, and E240n" on to resume printing. • Press and release following an error. Continue (also a light) Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and hold until lights flash to print the setting sheet. •...
... Overview of the lights come on page 2-2 for more information. See "Diagnostics-E238, E240, and E240n" on to resume printing. • Press and release following an error. Continue (also a light) Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and hold until lights flash to print the setting sheet. •...
Service Manual
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... lights solid. 2-2 Service Manual All operator panel lights on and off sequentially. 3. If there is a problem in the printer such as a paper jam, the panel lights indicate the problem. See "Common primary light patterns" on page 2-4 for correct POST functioning of the fuser) and then stays... up to temperature (5-20 additional seconds, depending on , it performs a POST. Lights then flash on momentarily 2. 4511-xxx Diagnostics-E238, E240, and E240n 2 Power-On Self Test (POST) sequence When you turn the printer on the initial temperature of the base printer by observing the following...
... lights solid. 2-2 Service Manual All operator panel lights on and off sequentially. 3. If there is a problem in the printer such as a paper jam, the panel lights indicate the problem. See "Common primary light patterns" on page 2-4 for correct POST functioning of the fuser) and then stays... up to temperature (5-20 additional seconds, depending on , it performs a POST. Lights then flash on momentarily 2. 4511-xxx Diagnostics-E238, E240, and E240n 2 Power-On Self Test (POST) sequence When you turn the printer on the initial temperature of the base printer by observing the following...
Service Manual
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... panel, a second pattern may appear with more detailed information. Contact the next level of support. 4511-xxx Light patterns and error messages User attendance messages, paper jam errors, and service errors display a light pattern. The secondary code indicates an area or function which has the error. See "Service codes" on page 2-36... change the display, there may be a code problem. If you double-click a third time, you double-click on page 2-40) indicate specific errors. Diagnostics-E238, E240, and E240n 2-3
... panel, a second pattern may appear with more detailed information. Contact the next level of support. 4511-xxx Light patterns and error messages User attendance messages, paper jam errors, and service errors display a light pattern. The secondary code indicates an area or function which has the error. See "Service codes" on page 2-36... change the display, there may be a code problem. If you double-click a third time, you double-click on page 2-40) indicate specific errors. Diagnostics-E238, E240, and E240n 2-3
Service Manual
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Primary light patterns (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18) Print side two of duplex job (See page 2-18) Toner low (See page 2-19) ✷ z 4511-xxx z
Primary light patterns (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18) Print side two of duplex job (See page 2-18) Toner low (See page 2-19) ✷ z 4511-xxx z
Service Manual
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Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error 4511-xxx Diagnostics-E238, E240, and E240n 2-7
Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error 4511-xxx Diagnostics-E238, E240, and E240n 2-7
Service Manual
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Secondary errors (continued) Lights Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error z z z z ✷ z Secondary codes z z z z ✷ z Diagnostics-E238, E240, and E240n 2-9 Insufficient collation area (See page 2-30) PPDS font error (See page 2-30) Defective flash (See page 2-31) Insufficient defrag memory (See page 2-31) Network interface errors (See page 2-32) ENA connection lost (See page 2-32) z z z 4511-xxx z ✷ z
Secondary errors (continued) Lights Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error z z z z ✷ z Secondary codes z z z z ✷ z Diagnostics-E238, E240, and E240n 2-9 Insufficient collation area (See page 2-30) PPDS font error (See page 2-30) Defective flash (See page 2-31) Insufficient defrag memory (See page 2-31) Network interface errors (See page 2-32) ENA connection lost (See page 2-32) z z z 4511-xxx z ✷ z
Service Manual
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Secondary errors (continued) Secondary error codes 4511-xxx Print cartridge mismatch (See page 2-28) Print cartridge has invalid refill (See page 2-28) Missing or defective print cartridge (See page 2-28) Unsupported print cartridge (See page 2-29) Lights z z z z Continue z z z Ready z z Toner Low/ Replace PC Kit z Load Paper z z Paper Jam z z z z Error Diagnostics-E238, E240, and E240n 2-11
Secondary errors (continued) Secondary error codes 4511-xxx Print cartridge mismatch (See page 2-28) Print cartridge has invalid refill (See page 2-28) Missing or defective print cartridge (See page 2-28) Unsupported print cartridge (See page 2-29) Lights z z z z Continue z z z Ready z z Toner Low/ Replace PC Kit z Load Paper z z Paper Jam z z z z Error Diagnostics-E238, E240, and E240n 2-11
Service Manual
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occurred as a printed job exits the printer (202 error) Light pattern Meaning Action A paper jam has Clear the paper jam. Paper jams as the paper is exiting the printer. The fuser should be inspected. Diagnostics-E238, E240, and E240n 2-25 4511-xxx Paper jams between input sensor and exit sensor (201 error) Light pattern Meaning Paper has cleared the input sensor but not made the exit sensor. Action Check the paper path for obstacles.
occurred as a printed job exits the printer (202 error) Light pattern Meaning Action A paper jam has Clear the paper jam. Paper jams as the paper is exiting the printer. The fuser should be inspected. Diagnostics-E238, E240, and E240n 2-25 4511-xxx Paper jams between input sensor and exit sensor (201 error) Light pattern Meaning Paper has cleared the input sensor but not made the exit sensor. Action Check the paper path for obstacles.
Service Manual
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... on the page and deleting unnecessary downloaded fonts or macros. - Diagnostics-E238, E240, and E240n 2-27 Set Page Protect to clear the message and continue processing the print job (some of text or graphics on in the future: - Clear the paper jam. Paper jam in the manual feeder (251 error) 4511-xxx Light pattern Meaning Action...
... on the page and deleting unnecessary downloaded fonts or macros. - Diagnostics-E238, E240, and E240n 2-27 Set Page Protect to clear the message and continue processing the print job (some of text or graphics on in the future: - Clear the paper jam. Paper jam in the manual feeder (251 error) 4511-xxx Light pattern Meaning Action...
Service Manual
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4511-xxx Service primary code ✷ Light blinking When this code appears, double-click to reveal the secondary codes. Service primary code Primary code for service errors See secondary codes Lights ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error Diagnostics-E238, E240, and E240n 2-37
4511-xxx Service primary code ✷ Light blinking When this code appears, double-click to reveal the secondary codes. Service primary code Primary code for service errors See secondary codes Lights ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error Diagnostics-E238, E240, and E240n 2-37
Service Manual
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... Service tertiary codes 914-Tray 2 motor 917-Transfer roll circuitry Lights ✷ Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238, E240, and E240n 2-41 Code 917 indicates a problem in tray 2 motor. Code 914 indicates an error in the transfer roll circuitry. Check...
... Service tertiary codes 914-Tray 2 motor 917-Transfer roll circuitry Lights ✷ Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238, E240, and E240n 2-41 Code 917 indicates a problem in tray 2 motor. Code 914 indicates an error in the transfer roll circuitry. Check...
Service Manual
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4511-xxx Service tertiary error codes-fuser, fan, or toner sensor (continued) Service teriary codes-fuser, fan, or toner sensor 925-Incorrect fuser lamp installed 926-Fuser thermistor open circuit 927-Fan stalled 929-Toner sensor or toner cartridge Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-43
4511-xxx Service tertiary error codes-fuser, fan, or toner sensor (continued) Service teriary codes-fuser, fan, or toner sensor 925-Incorrect fuser lamp installed 926-Fuser thermistor open circuit 927-Fan stalled 929-Toner sensor or toner cartridge Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-43
Service Manual
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4511-xxx Service tertiary error codes-printhead, transport motor, or RIP/engine communication error (continued) Service teriary error codes 935-Mirror motor not at J11-5 936-Transpor t motor initial lock failure 937-Transport motor lost lock 939-RIP/engine communication error Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-45 Verify +24 V dc at opening speed.
4511-xxx Service tertiary error codes-printhead, transport motor, or RIP/engine communication error (continued) Service teriary error codes 935-Mirror motor not at J11-5 936-Transpor t motor initial lock failure 937-Transport motor lost lock 939-RIP/engine communication error Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-45 Verify +24 V dc at opening speed.
Service Manual
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4511-xxx Service tertiary error codes-NVRAM failure (continued) Service tertiary codes-NVRAM failure 956-Processor failure 957-ASIC failure 958-NAND failure 959-SRAM failure Lights Continue ✷ ✷ ✷ ✷ Ready ✷ ✷ Toner Low/ Replace PC Kit ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-47
4511-xxx Service tertiary error codes-NVRAM failure (continued) Service tertiary codes-NVRAM failure 956-Processor failure 957-ASIC failure 958-NAND failure 959-SRAM failure Lights Continue ✷ ✷ ✷ ✷ Ready ✷ ✷ Toner Low/ Replace PC Kit ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-47
Service Manual
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... port 978-Bad checksum while programming port 979-Flash parts failed while programming port Lights ✷ Continue Ready Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238, E240, and E240n 2-49
... port 978-Bad checksum while programming port 979-Flash parts failed while programming port Lights ✷ Continue Ready Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ Diagnostics-E238, E240, and E240n 2-49
Service Manual
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...See "Black page" on page 2-97. Blank page. Black page. See "Parallel port service check (models E238, E240, and E240n)" on page 2-100. Toner not fused to the paper. See "Heavy background" on page 2-104. 2-80 Service Manual See "Toner on back of page. Heavy background....models E238, E240, and E240n)" on page 2-92, "Operator panel service check (models E340 and E342n)" on page 2-93, or "Controller card service check" on back of page" on page 2-101. Operator panel button not responding. See "Paper feed service checks" on page 2-91. Paper jams. Main motor...
...See "Black page" on page 2-97. Blank page. Black page. See "Parallel port service check (models E238, E240, and E240n)" on page 2-100. Toner not fused to the paper. See "Heavy background" on page 2-104. 2-80 Service Manual See "Toner on back of page. Heavy background....models E238, E240, and E240n)" on page 2-92, "Operator panel service check (models E340 and E342n)" on page 2-93, or "Controller card service check" on back of page" on page 2-101. Operator panel button not responding. See "Paper feed service checks" on page 2-91. Paper jams. Main motor...
Service Manual
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... way in. • Press or Go. • Clear all models 2-109 The printer does not print after a paper jam has been cleared. Diagnostics-all jams. • Press and release (E238, E240, E240n) or Go (E340, E342n), or open and close the printer cover to restart the printer. • Make sure ...the print cartridge assembly is installed properly. The paper fails to feed from the printer. • Do not overfill the ...
... way in. • Press or Go. • Clear all models 2-109 The printer does not print after a paper jam has been cleared. Diagnostics-all jams. • Press and release (E238, E240, E240n) or Go (E340, E342n), or open and close the printer cover to restart the printer. • Make sure ...the print cartridge assembly is installed properly. The paper fails to feed from the printer. • Do not overfill the ...
Service Manual
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...(E238, E240, E240n) or press Menu and select Cancel (E340, E342n). • Press and hold (approximately 3 seconds) to print the job. As a result, the information on the page that jammed is on solid. Install more memory. While using manual duplex, the printer gets a paper jam. •... • The printer doesn't have enough memory to reset the printer. • Resend the print job. 2-110 Service Manual A paper jam interrupts the duplex process. 4511-xxx Print quality problems (continued) Problem Action Unexpected characters print or characters are blinking). While in at ...
...(E238, E240, E240n) or press Menu and select Cancel (E340, E342n). • Press and hold (approximately 3 seconds) to print the job. As a result, the information on the page that jammed is on solid. Install more memory. While using manual duplex, the printer gets a paper jam. •... • The printer doesn't have enough memory to reset the printer. • Resend the print job. 2-110 Service Manual A paper jam interrupts the duplex process. 4511-xxx Print quality problems (continued) Problem Action Unexpected characters print or characters are blinking). While in at ...
Service Manual
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... 2-89 LVPS/HVPS 2-90 main motor 2-91 operator panel E238/E240(n) 2-92 operator panel E340/E342n 2-93 paper feed 2-94 paper jam during POST 2-94 paper never picks 2-95 paper picks but stops 2-95 paper picks during POST 2-94 paper picks sheets 2-96 paper trees, curls 2-96 parallel port E238/E240(n) 2-97 parallel port E340/E342n 2-97 print quality 2-98..., E340/E342n 3-21 transfer roll parts catalog 7-7 removal 4-50 service check 2-111 Transfer, E340/E342n 3-31 transport motor cable, removal 4-51 U user attendance messages E238/E240n 2-4 E340/E342n 2-55 I-6 Service Manual
... 2-89 LVPS/HVPS 2-90 main motor 2-91 operator panel E238/E240(n) 2-92 operator panel E340/E342n 2-93 paper feed 2-94 paper jam during POST 2-94 paper never picks 2-95 paper picks but stops 2-95 paper picks during POST 2-94 paper picks sheets 2-96 paper trees, curls 2-96 parallel port E238/E240(n) 2-97 parallel port E340/E342n 2-97 print quality 2-98..., E340/E342n 3-21 transfer roll parts catalog 7-7 removal 4-50 service check 2-111 Transfer, E340/E342n 3-31 transport motor cable, removal 4-51 U user attendance messages E238/E240n 2-4 E340/E342n 2-55 I-6 Service Manual