User's Guide
Page 4
... new supplies 102 Checking the toner and photoconductor levels 102 Recognizing the operator panel light sequences 103 How to change a toner cartridge 104 Lexmark Return Program 107 Refilled toner cartridge notice 107 Recycling Lexmark products 107 How to change a photoconductor kit 108 Chapter 9: Troubleshooting 111 General problems 112 Print quality problems 114 Contents 4
... new supplies 102 Checking the toner and photoconductor levels 102 Recognizing the operator panel light sequences 103 How to change a toner cartridge 104 Lexmark Return Program 107 Refilled toner cartridge notice 107 Recycling Lexmark products 107 How to change a photoconductor kit 108 Chapter 9: Troubleshooting 111 General problems 112 Print quality problems 114 Contents 4
User's Guide
Page 56
What you can use Hex Trace to help troubleshoot printing problems. After resolving the problem, turn off the printer to exit Hex Trace. • Press and hold Cancel to reset the printer. Waiting Light ...
What you can use Hex Trace to help troubleshoot printing problems. After resolving the problem, turn off the printer to exit Hex Trace. • Press and hold Cancel to reset the printer. Waiting Light ...
User's Guide
Page 81
.... • Auto*-The printer processes print jobs from computers using either Windows or Macintosh operating systems. * Factory default Utilities menu Use the Utilities menu to troubleshoot printer problems. Setting Reset Factory Defaults Reset Photoconductor Counter Hex Trace Print Quality Test Pages * Factory default Use this setting to: Values Return your printer...
.... • Auto*-The printer processes print jobs from computers using either Windows or Macintosh operating systems. * Factory default Utilities menu Use the Utilities menu to troubleshoot printer problems. Setting Reset Factory Defaults Reset Photoconductor Counter Hex Trace Print Quality Test Pages * Factory default Use this setting to: Values Return your printer...
User's Guide
Page 111
9 Troubleshooting Section General problems Print quality problems • How to clean the printhead lens Page 112 114 118 Troubleshooting 111
9 Troubleshooting Section General problems Print quality problems • How to clean the printhead lens Page 112 114 118 Troubleshooting 111
User's Guide
Page 112
... utilities, skip to put in all directions to close the Local Printer Setup Utility. To change Custom 6 back to a rougher setting. Can I print on envelopes? Troubleshooting 112 If Envelope is checked. 6 Click Finish. When the toner low light sequence is first displayed, you selected Envelope from the Paper Type menu. If...
... utilities, skip to put in all directions to close the Local Printer Setup Utility. To change Custom 6 back to a rougher setting. Can I print on envelopes? Troubleshooting 112 If Envelope is checked. 6 Click Finish. When the toner low light sequence is first displayed, you selected Envelope from the Paper Type menu. If...
User's Guide
Page 113
... poorly in the manual feeder. Load the card stock in the feeder with the already-printed side down, with the top of the sheet first. Troubleshooting 113
... poorly in the manual feeder. Load the card stock in the feeder with the already-printed side down, with the top of the sheet first. Troubleshooting 113
User's Guide
Page 114
... problems. Symptom White lines ABCDE ABCDE ABCDE Cause Solution • The printhead lens is dirty. • Either the toner cartridge or the fuser is defective. Troubleshooting 114 Try the following table to find solutions to high humidity. • You are using. • Replace the fuser*. * To replace the fuser, call a service...
... problems. Symptom White lines ABCDE ABCDE ABCDE Cause Solution • The printhead lens is dirty. • Either the toner cartridge or the fuser is defective. Troubleshooting 114 Try the following table to find solutions to high humidity. • You are using. • Replace the fuser*. * To replace the fuser, call a service...
User's Guide
Page 115
... Texture setting is wrong for the type of paper or specialty media you are using. • The Paper Weight setting is wrong for more information. Troubleshooting 115
... Texture setting is wrong for the type of paper or specialty media you are using. • The Paper Weight setting is wrong for more information. Troubleshooting 115
User's Guide
Page 116
... • The toner cartridge is loaded in the printer driver is different than the size paper that they are using the Local Printer Setup Utility. Troubleshooting 116 For example, you are snug against the sides of the page.) Incorrect margins The Form Size setting in the tray.
... • The toner cartridge is loaded in the printer driver is different than the size paper that they are using the Local Printer Setup Utility. Troubleshooting 116 For example, you are snug against the sides of the page.) Incorrect margins The Form Size setting in the tray.
User's Guide
Page 117
Troubleshooting 117 media you are using. * To replace the fuser, call a service technician. † This setting can be changed using the Local Printer Setup Utility. See "...
Troubleshooting 117 media you are using. * To replace the fuser, call a service technician. † This setting can be changed using the Local Printer Setup Utility. See "...
User's Guide
Page 118
Troubleshooting 118 How to clean the printhead lens You can solve some print quality problems by cleaning the printhead lens. 1 Turn the printer off. 2 Open the front cover by pressing the button on the left side of the printer and lowering the cover.
Troubleshooting 118 How to clean the printhead lens You can solve some print quality problems by cleaning the printhead lens. 1 Turn the printer off. 2 Open the front cover by pressing the button on the left side of the printer and lowering the cover.
User's Guide
Page 119
Note: Do not press the button on a flat, clean surface. Extended light exposure can cause print quality problems. Troubleshooting 119 Place the print cartridge assembly on the print cartridge assembly. Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of the printer by pulling on the toner cartridge handle. 3 Remove the print cartridge assembly out of time.
Note: Do not press the button on a flat, clean surface. Extended light exposure can cause print quality problems. Troubleshooting 119 Place the print cartridge assembly on the print cartridge assembly. Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of the printer by pulling on the toner cartridge handle. 3 Remove the print cartridge assembly out of time.
User's Guide
Page 120
Printhead lens 5 Gently wipe the printhead lens with the green arrows on . Troubleshooting 120 Warning: Not using a clean, dry, lint-free cloth may result in damage to the printhead lens. 6 Install the print cartridge assembly into the printer ...
Printhead lens 5 Gently wipe the printhead lens with the green arrows on . Troubleshooting 120 Warning: Not using a clean, dry, lint-free cloth may result in damage to the printhead lens. 6 Install the print cartridge assembly into the printer ...