Clearing Jams Guide
Page 2
Remove jams in the printer. Area T 1 Carefully open trays 2 through 4. 2 Remove jams from the rollers, and then close the door. Area J 1 Remove the duplex tray J. Area L 1 Open the upper right access door. 2 Pull the jam straight out, and then close ... persists, go to step 2. 2 Open both the upper right and the lower right access doors (Areas K and L). 2 Reinstall the duplex mechanism in the rollers under the image transfer unit. Remove any paper caught in the rollers or inside the printer. 2 Remove any jams, and then close the door. Let it cool before continuing.
Remove jams in the printer. Area T 1 Carefully open trays 2 through 4. 2 Remove jams from the rollers, and then close the door. Area J 1 Remove the duplex tray J. Area L 1 Open the upper right access door. 2 Pull the jam straight out, and then close ... persists, go to step 2. 2 Open both the upper right and the lower right access doors (Areas K and L). 2 Reinstall the duplex mechanism in the rollers under the image transfer unit. Remove any paper caught in the rollers or inside the printer. 2 Remove any jams, and then close the door. Let it cool before continuing.
Clearing Jams Guide
Page 3
c Place the cartridges on a clean, flat surface out of direct light. 6 Lift up the fuser roller cover and remove the jam. 7 Close the fuser roller cover. 8 Snap the housing back onto the fuser. 9 Insert the fuser back into the printer. 3 Close the left access door. 4 Turn the printer off ...down the latches. b Pull the cartridge straight out and use the handle to open the multipurpose feeder (area A) all the print cartridges. Clearing image transfer unit jams 1 Open the front access door and the left access door and the front access door. a Pull up to clear the paper sensors under...
c Place the cartridges on a clean, flat surface out of direct light. 6 Lift up the fuser roller cover and remove the jam. 7 Close the fuser roller cover. 8 Snap the housing back onto the fuser. 9 Insert the fuser back into the printer. 3 Close the left access door. 4 Turn the printer off ...down the latches. b Pull the cartridge straight out and use the handle to open the multipurpose feeder (area A) all the print cartridges. Clearing image transfer unit jams 1 Open the front access door and the left access door and the front access door. a Pull up to clear the paper sensors under...
Troubleshooting Guide
Page 4
... line. 2 If you still have loaded too much paper or too many envelopes. Streaked horizontal lines Replace the print cartridge, the transfer roller, the image transfer unit, or fuser as needed. Top to Bottom or Left to complete the procedure. Move the guides in the tray to be ...lexmark.com for your print job, or change the Paper Type to the color displayed on every third or sixth page in the paper tray. • Avoid textured paper with rough finishes. Load the correct type media for detailed specifications. You have the problem, replace the image transfer unit and transfer roller...
... line. 2 If you still have loaded too much paper or too many envelopes. Streaked horizontal lines Replace the print cartridge, the transfer roller, the image transfer unit, or fuser as needed. Top to Bottom or Left to complete the procedure. Move the guides in the tray to be ...lexmark.com for your print job, or change the Paper Type to the color displayed on every third or sixth page in the paper tray. • Avoid textured paper with rough finishes. Load the correct type media for detailed specifications. You have the problem, replace the image transfer unit and transfer roller...
Troubleshooting Guide
Page 5
...printer paper type, paper texture, and paper weight settings match the type of paper you are using . • Replace the image transfer unit and transfer roller. • Replace the fuser. For paper less than 20 lb bond (75 g/m2 ), choose the Light setting. Toner specks... • Replace the print cartridge that corresponds to the color displayed on the control panel. • Replace the transfer roller. • Replace the image transfer unit. • Replace the fuser. • Call for service. Print too dark • Select a different Toner Darkness setting...
...printer paper type, paper texture, and paper weight settings match the type of paper you are using . • Replace the image transfer unit and transfer roller. • Replace the fuser. For paper less than 20 lb bond (75 g/m2 ), choose the Light setting. Toner specks... • Replace the print cartridge that corresponds to the color displayed on the control panel. • Replace the transfer roller. • Replace the image transfer unit. • Replace the fuser. • Call for service. Print too dark • Select a different Toner Darkness setting...
User's Guide
Page 61
... 11K3188 to order a pack of three staple cartridges. Recycling Lexmark products 61 For more information about warning messages, see the Menus and Messages Guide on the display, you should order a new image transfer unit. Maintaining the printer Ordering an image transfer unit and transfer roller When the 83.yy ITU life warning message appears on...
... 11K3188 to order a pack of three staple cartridges. Recycling Lexmark products 61 For more information about warning messages, see the Menus and Messages Guide on the display, you should order a new image transfer unit. Maintaining the printer Ordering an image transfer unit and transfer roller When the 83.yy ITU life warning message appears on...
User's Guide
Page 66
Remove jams in the rollers under the image transfer unit. Clearing the entire paper path 66 Area D 1 Open the front access door. 2 Hold down into the tray. Hold the door down while removing jams. ... the entire paper stack is loaded correctly and pushed all the way down the front access door. Pull the jam down and out of the rollers. Note: Any image printed will not be fused to the page. Clearing paper jams Area C 1 If you have one or more optional 500-sheet drawers...
Remove jams in the rollers under the image transfer unit. Clearing the entire paper path 66 Area D 1 Open the front access door. 2 Hold down into the tray. Hold the door down while removing jams. ... the entire paper stack is loaded correctly and pushed all the way down the front access door. Pull the jam down and out of the rollers. Note: Any image printed will not be fused to the page. Clearing paper jams Area C 1 If you have one or more optional 500-sheet drawers...
User's Guide
Page 93
...line ABCDE ABCDE ABCDE Either the print cartridges are defective, the image transfer unit and transfer roller are defective, or the fuser is defective. Troubleshooting The information in any color: Replace the image transfer unit. Solving print quality problems 93 Repeating defects Either the print ... is defective. 1 Replace the color print cartridge causing the line. 2 If you still have the problem, replace the image transfer unit and transfer roller. 3 If you solve print quality problems. If these suggestions still do not correct the problem, call for service. Symptom Color...
...line ABCDE ABCDE ABCDE Either the print cartridges are defective, the image transfer unit and transfer roller are defective, or the fuser is defective. Troubleshooting The information in any color: Replace the image transfer unit. Solving print quality problems 93 Repeating defects Either the print ... is defective. 1 Replace the color print cartridge causing the line. 2 If you still have the problem, replace the image transfer unit and transfer roller. 3 If you solve print quality problems. If these suggestions still do not correct the problem, call for service. Symptom Color...
User's Guide
Page 94
Troubleshooting Symptom Cause Solution Streaked horizontal lines ABCDE The print cartridges, the transfer roller, image transfer unit, or fuser may be replaced. Solving print quality problems 94 Replace the print cartridge, the transfer roller, the image transfer unit, or fuser as needed. Print irregularities ABCDE ABCDE ABCDE • Paper ...the type of paper you are using paper that does not meet the printer specifications. • The image transfer unit and transfer roller are using . • Replace the image transfer unit and transfer roller. • Replace the fuser.
Troubleshooting Symptom Cause Solution Streaked horizontal lines ABCDE The print cartridges, the transfer roller, image transfer unit, or fuser may be replaced. Solving print quality problems 94 Replace the print cartridge, the transfer roller, the image transfer unit, or fuser as needed. Print irregularities ABCDE ABCDE ABCDE • Paper ...the type of paper you are using paper that does not meet the printer specifications. • The image transfer unit and transfer roller are using . • Replace the image transfer unit and transfer roller. • Replace the fuser.
User's Guide
Page 95
.... • Make sure the Paper Type setting is in the paper path. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. • Replace the fuser. • Call for the type of paper or specialty media you are defective. • The... transfer roller is worn or defective. • The image transfer unit is worn or defective. • The fuser is worn or defective. • Toner is set to utilize the remaining ...
.... • Make sure the Paper Type setting is in the paper path. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. • Replace the fuser. • Call for the type of paper or specialty media you are defective. • The... transfer roller is worn or defective. • The image transfer unit is worn or defective. • The fuser is worn or defective. • Toner is set to utilize the remaining ...
User's Guide
Page 96
what is cut off on the Lexmark Web site at www.lexmark.com for the type of the paper.) Guides in the selected tray are set Move the guides in the tray to off, but did not ...; Replace the print cartridges. Troubleshooting Symptom Uneven print density ABCDE ABCDE ABCDE Cause Solution • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit is set to the proper positions for a different size paper than for service. • Your printer requires servicing. Clipped images...
what is cut off on the Lexmark Web site at www.lexmark.com for the type of the paper.) Guides in the selected tray are set Move the guides in the tray to off, but did not ...; Replace the print cartridges. Troubleshooting Symptom Uneven print density ABCDE ABCDE ABCDE Cause Solution • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit is set to the proper positions for a different size paper than for service. • Your printer requires servicing. Clipped images...
User's Guide
Page 110
L labels guidelines 51 laser notice 106 letterhead 49 guidelines 49 page orientation 49 printing 49 Lexmark Authorized Supplies Dealers 58 linking 38 bins 39 trays 38 loading 2000-sheet tray 33 500-sheet trays 31 multipurpose feeder 35 lock feature, security... server Parallel Interface Card 16 Serial Interface Card 16 options 5-bin mailbox 11 duplex unit 8 interface cards 16 internal print servers 16 ordering image transfer unit 61 transfer roller 61 ordering, print cartridge 59 output bins linking 39 P pad, numeric 26 panel, display 26 paper letterhead 49 preprinted forms 49 recommended types ...
L labels guidelines 51 laser notice 106 letterhead 49 guidelines 49 page orientation 49 printing 49 Lexmark Authorized Supplies Dealers 58 linking 38 bins 39 trays 38 loading 2000-sheet tray 33 500-sheet trays 31 multipurpose feeder 35 lock feature, security... server Parallel Interface Card 16 Serial Interface Card 16 options 5-bin mailbox 11 duplex unit 8 interface cards 16 internal print servers 16 ordering image transfer unit 61 transfer roller 61 ordering, print cartridge 59 output bins linking 39 P pad, numeric 26 panel, display 26 paper letterhead 49 preprinted forms 49 recommended types ...
User's Guide
Page 111
... 36 trays 1, 2, 3 32, 34 Stop button 25 storing 44 media 52 paper 44 supplies 44 supplies print cartridge 59 storing 44 system board accessing 13 T transfer roller ordering 61 tray linking 38 U unpacking memory cards 13 option cards 16 USB Direct interface 27 USB flash memory device 27 V verify print 42 111
... 36 trays 1, 2, 3 32, 34 Stop button 25 storing 44 media 52 paper 44 supplies 44 supplies print cartridge 59 storing 44 system board accessing 13 T transfer roller ordering 61 tray linking 38 U unpacking memory cards 13 option cards 16 USB Direct interface 27 USB flash memory device 27 V verify print 42 111
Help Menu Pages
Page 21
... Cause Solution Repeating defects Either the print cartridges are defective, the image transfer unit and transfer roller are defective, or the fuser is defective. Replace the print cartridge, the transfer roller, the image transfer unit, or fuser as needed. Print quality guide Page 1 of 4... 2 Adjust the Color Alignment under the Utilities Menu. Streaked horizontal lines ABCDE ABCDE ABCDE The print cartridges, the transfer roller, image transfer unit, or fuser may be replaced. Color misregistration AABBCCDDEE ABCDE Color has shifted outside of the appropriate area or ...
... Cause Solution Repeating defects Either the print cartridges are defective, the image transfer unit and transfer roller are defective, or the fuser is defective. Replace the print cartridge, the transfer roller, the image transfer unit, or fuser as needed. Print quality guide Page 1 of 4... 2 Adjust the Color Alignment under the Utilities Menu. Streaked horizontal lines ABCDE ABCDE ABCDE The print cartridges, the transfer roller, image transfer unit, or fuser may be replaced. Color misregistration AABBCCDDEE ABCDE Color has shifted outside of the appropriate area or ...
Help Menu Pages
Page 22
...quality guide Page 2 of paper you • You are using paper that does not meet the printer specifications. • The image transfer unit and transfer roller are worn or defective. • The fuser is set to Transparency. settings match the type of 4 Symptom Streaked vertical lines ABCDE...Type setting for the tray you are defective or sending the job to high humidity. • You are using . • Replace the image transfer unit and transfer roller. • Replace the fuser. • Paper settings may be incorrect. • Make sure the printer's paper type, • The ...
...quality guide Page 2 of paper you • You are using paper that does not meet the printer specifications. • The image transfer unit and transfer roller are worn or defective. • The fuser is set to Transparency. settings match the type of 4 Symptom Streaked vertical lines ABCDE...Type setting for the tray you are defective or sending the job to high humidity. • You are using . • Replace the image transfer unit and transfer roller. • Replace the fuser. • Paper settings may be incorrect. • Make sure the printer's paper type, • The ...
Help Menu Pages
Page 23
... is worn or defective. • Toner is in the paper path. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. • Replace the fuser. • Call for service. • The Type setting is wrong for the type of paper.... Ghost Images AABBCCDDEE ABCDE The toner level is worn or defective. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. in the print cartridges. Uneven print density ABCDE ABCDE ABCDE • The print cartridges are using. • Replace ...
... is worn or defective. • Toner is in the paper path. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. • Replace the fuser. • Call for service. • The Type setting is wrong for the type of paper.... Ghost Images AABBCCDDEE ABCDE The toner level is worn or defective. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. in the print cartridges. Uneven print density ABCDE ABCDE ABCDE • The print cartridges are using. • Replace ...
Quick Reference
Page 4
... then close the door. Area L 1 Open the upper right access door. 2 Reinstall the duplex mechanism in the rollers under the image transfer unit. Remove any paper caught in the rollers or inside the printer. 2 Remove any jams, and then close tray 1. Area B 1 Open the left access door until it clicks into the tray...
... then close the door. Area L 1 Open the upper right access door. 2 Reinstall the duplex mechanism in the rollers under the image transfer unit. Remove any paper caught in the rollers or inside the printer. 2 Remove any jams, and then close tray 1. Area B 1 Open the left access door until it clicks into the tray...
Service Manual
Page 147
...still have the problem, replace the fuser. Quality troubleshooting Symptom Repeating defects Cause Either the print cartridges are defective, the image transfer unit and transfer roller are defective, or the fuser is defective. Top to Bottom or Left to Right: 1. White or colored line ABCDE ABCDE... ABCDE Either the print cartridges are defective, the image transfer unit and transfer roller are defective, or the fuser is defective. 1. Replace the color print cartridge causing the line. 2. If you solve print quality...
...still have the problem, replace the fuser. Quality troubleshooting Symptom Repeating defects Cause Either the print cartridges are defective, the image transfer unit and transfer roller are defective, or the fuser is defective. Top to Bottom or Left to Right: 1. White or colored line ABCDE ABCDE... ABCDE Either the print cartridges are defective, the image transfer unit and transfer roller are defective, or the fuser is defective. 1. Replace the color print cartridge causing the line. 2. If you solve print quality...
Service Manual
Page 148
...; Toner is smeared before fusing to high humidity. • You are using paper that does not meet the printer specifications. • The image transfer unit and transfer roller are worn or defective. • The fuser is stiff, try feeding from a fresh package in the paper tray. • Avoid textured paper with... Make sure the printer paper type, paper texture, and paper weight settings match the type of paper you are using. • Replace the image transfer unit and transfer roller. • Replace the fuser. 2-106 Service Manual ABCDE ABCDE Solution Replace the print cartridge, the...
...; Toner is smeared before fusing to high humidity. • You are using paper that does not meet the printer specifications. • The image transfer unit and transfer roller are worn or defective. • The fuser is stiff, try feeding from a fresh package in the paper tray. • Avoid textured paper with... Make sure the printer paper type, paper texture, and paper weight settings match the type of paper you are using. • Replace the image transfer unit and transfer roller. • Replace the fuser. 2-106 Service Manual ABCDE ABCDE Solution Replace the print cartridge, the...
Service Manual
Page 149
...or specialty media you are using. • The fuser is worn or defective. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. • Replace the fuser. • Call for service. • Change Paper Type to match the paper or specialty media ...specks Toner rubs off the paper easily when you handle the sheets. • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit is worn or defective. • The fuser is worn or defective. • Toner is in the paper path. ...
...or specialty media you are using. • The fuser is worn or defective. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. • Replace the fuser. • Call for service. • Change Paper Type to match the paper or specialty media ...specks Toner rubs off the paper easily when you handle the sheets. • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit is worn or defective. • The fuser is worn or defective. • Toner is in the paper path. ...
Service Manual
Page 150
....) Guides in the selected tray are set for detailed specifications. • For more information, see "Media guidelines" on the Lexmark Web site at www.lexmark.com for a different size paper than what is loaded in the tray. • Auto size sensing is loaded in the.... • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit is worn or defective. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. Uneven print density ABCDE ABCDE ABCDE • The print...
....) Guides in the selected tray are set for detailed specifications. • For more information, see "Media guidelines" on the Lexmark Web site at www.lexmark.com for a different size paper than what is loaded in the tray. • Auto size sensing is loaded in the.... • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit is worn or defective. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. Uneven print density ABCDE ABCDE ABCDE • The print...