User Manual
Page 6
... a developer unit ...130 Cleaning the exterior of the printer...135 Recycling Lexmark products...136 Moving the printer...136 Before moving the printer...136 Moving the printer to another location...136 Shipping the printer ...136 Administrative support 137 Restoring the factory default settings...137...138 Setting up e-mail alerts...138 Configuring supply notifications...138 Copying printer settings to other printers...139 Troubleshooting 140 Solving basic printer problems...140 Solving printing problems...140 Printer control panel display is blank or displays only diamonds 140 Error message...
... a developer unit ...130 Cleaning the exterior of the printer...135 Recycling Lexmark products...136 Moving the printer...136 Before moving the printer...136 Moving the printer to another location...136 Shipping the printer ...136 Administrative support 137 Restoring the factory default settings...137...138 Setting up e-mail alerts...138 Configuring supply notifications...138 Copying printer settings to other printers...139 Troubleshooting 140 Solving basic printer problems...140 Solving printing problems...140 Printer control panel display is blank or displays only diamonds 140 Error message...
User Manual
Page 140
...appears Make sure the USB drive is turned on . Troubleshooting 140 Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The ...job to print. Solving printing problems Printer control panel display is securely attached to the Ready state. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Press printer to the printer and the host computer, print ...
...appears Make sure the USB drive is turned on . Troubleshooting 140 Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The ...job to print. Solving printing problems Printer control panel display is securely attached to the Ready state. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Press printer to the printer and the host computer, print ...
User Manual
Page 141
... Type setting matches the paper loaded in the tray. Troubleshooting 141 For more information, see the setup documentation that you are using the correct printer software. • If you are using compatible printer software. Try one or more information, visit the Lexmark Web site at www.lexmark.com. Job takes longer than expected to exit...
... Type setting matches the paper loaded in the tray. Troubleshooting 141 For more information, see the setup documentation that you are using the correct printer software. • If you are using compatible printer software. Try one or more information, visit the Lexmark Web site at www.lexmark.com. Job takes longer than expected to exit...
User Manual
Page 142
... Collate to the correct positions for each tray. Note: The multipurpose feeder does not automatically sense the paper size. Troubleshooting 142 Unexpected page breaks occur Increase the Print Timeout value: 1 From the printer control panel, press . 2 Press the arrow buttons until Settings appears, and then press . 3 Press the arrow buttons until General...
... Collate to the correct positions for each tray. Note: The multipurpose feeder does not automatically sense the paper size. Troubleshooting 142 Unexpected page breaks occur Increase the Print Timeout value: 1 From the printer control panel, press . 2 Press the arrow buttons until Settings appears, and then press . 3 Press the arrow buttons until General...
User Manual
Page 143
... you are aligned against the edges of the following: RESET THE PRINTER Turn the printer off . For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet. Wait 10 seconds.... Make sure paper guides are printing from, select the option. Troubleshooting 143 CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. Solving option problems Option does not operate correctly or quits after...
... you are aligned against the edges of the following: RESET THE PRINTER Turn the printer off . For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet. Wait 10 seconds.... Make sure paper guides are printing from, select the option. Troubleshooting 143 CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. Solving option problems Option does not operate correctly or quits after...
User Manual
Page 144
.... CHECK FOR SERVICE MESSAGES If a service message appears, turn the printer back on the multipurpose feeder. If the error recurs, call for the size loaded. Solving paper feed problems Paper frequently jams These are possible solutions. Troubleshooting 144 CLEAR ANY JAMS Clear any jams in the tray or on ... sure the memory card is installed properly. Try one or more information, see the chapter about 10 seconds, and then turn the printer off, wait about paper and specialty media guidelines. CHECK THE POWER CORD CONNECTION Make sure: • The power cord is plugged into the...
.... CHECK FOR SERVICE MESSAGES If a service message appears, turn the printer back on the multipurpose feeder. If the error recurs, call for the size loaded. Solving paper feed problems Paper frequently jams These are possible solutions. Troubleshooting 144 CLEAR ANY JAMS Clear any jams in the tray or on ... sure the memory card is installed properly. Try one or more information, see the chapter about 10 seconds, and then turn the printer off, wait about paper and specialty media guidelines. CHECK THE POWER CORD CONNECTION Make sure: • The power cord is plugged into the...
User Manual
Page 145
... quality problems The information in the following topics may have a printer part that jammed does not reprint after jam is cleared The paper path is set to Off. Isolating print quality problems To help you use it. Troubleshooting 145 or A4-size paper. Paper jam message remains after you... clear the jam In the Setup menu, Jam Recovery is not clear. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- ...
... quality problems The information in the following topics may have a printer part that jammed does not reprint after jam is cleared The paper path is set to Off. Isolating print quality problems To help you use it. Troubleshooting 145 or A4-size paper. Paper jam message remains after you... clear the jam In the Setup menu, Jam Recovery is not clear. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- ...
User Manual
Page 146
... QUALITY SETTINGS • Change the Print Resolution setting in the Quality menu to be serviced. Troubleshooting 146 3 From the printer control panel, press and hold and the right arrow button while turning the printer on sequence, and then Config Menu appears. 5 Press the arrow buttons until Exit Config Menu...the Quality menu. MAKE SURE DOWNLOADED FONTS ARE SUPPORTED If you are using downloaded fonts, then verify that the fonts are supported by the printer, the host computer, and the software program. The message remains on the display until all the pages print. 6 After the print ...
... QUALITY SETTINGS • Change the Print Resolution setting in the Quality menu to be serviced. Troubleshooting 146 3 From the printer control panel, press and hold and the right arrow button while turning the printer on sequence, and then Config Menu appears. 5 Press the arrow buttons until Exit Config Menu...the Quality menu. MAKE SURE DOWNLOADED FONTS ARE SUPPORTED If you are using downloaded fonts, then verify that the fonts are supported by the printer, the host computer, and the software program. The message remains on the display until all the pages print. 6 After the print ...
User Manual
Page 147
... images These are possible solutions. Gray background ABCDE ABCDE ABCDE CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For Macintosh...kit may be defective. If Black and color imaging kit life warning orBlack imaging kit life warning appears, replace the imaging kit. Troubleshooting 147 CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray to print, specify ...
... images These are possible solutions. Gray background ABCDE ABCDE ABCDE CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For Macintosh...kit may be defective. If Black and color imaging kit life warning orBlack imaging kit life warning appears, replace the imaging kit. Troubleshooting 147 CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray to print, specify ...
User Manual
Page 148
...size from the Page Setup dialog. CHECK THE PAGE SIZE SETTING Before sending the job to the correct positions for the paper size loaded. Troubleshooting 148 Light colored line, white line, or incorrectly colored line These are possible solutions. THE IMAGING KIT MAY BE DEFECTIVE Replace the imaging kit...CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the Print dialog or the software program. Note: The printer has two types of the following: A TONER CARTRIDGE MAY BE DEFECTIVE Replace the defective toner cartridge. Try one or more of imaging kits: ...
...size from the Page Setup dialog. CHECK THE PAGE SIZE SETTING Before sending the job to the correct positions for the paper size loaded. Troubleshooting 148 Light colored line, white line, or incorrectly colored line These are possible solutions. THE IMAGING KIT MAY BE DEFECTIVE Replace the imaging kit...CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the Print dialog or the software program. Note: The printer has two types of the following: A TONER CARTRIDGE MAY BE DEFECTIVE Replace the defective toner cartridge. Try one or more of imaging kits: ...
User Manual
Page 150
... setting is detected. The black and color imaging kit contains cyan, magenta, yellow, and black. Troubleshooting 150 Note: The printer has two types of the following: CALIBRATE THE COLOR The printer automatically calibrates the colors whenever a new imaging kit is too high. • For Windows users...: from Print Properties, select Print Quality and then select More Print Quality Options to change these settings. • From the printer control panel Quality menu, change these settings. • For Macintosh users: 1 Choose File > Print. 2 Locate the drop-down box under ...
... setting is detected. The black and color imaging kit contains cyan, magenta, yellow, and black. Troubleshooting 150 Note: The printer has two types of the following: CALIBRATE THE COLOR The printer automatically calibrates the colors whenever a new imaging kit is too high. • For Windows users...: from Print Properties, select Print Quality and then select More Print Quality Options to change these settings. • From the printer control panel Quality menu, change these settings. • For Macintosh users: 1 Choose File > Print. 2 Locate the drop-down box under ...
User Manual
Page 151
...8226; For Windows users: from a fresh package. • Store paper in its original wrapper until you can calibrate the colors manually: 1 From the printer control panel, press . 2 From the Admin menu, press the arrow buttons until Settings appears, and then press . 3 Press the arrow buttons until ..., then you use it. Try one or more of the following: CALIBRATE THE COLOR The printer will automatically calibrate the colors whenever a new imaging kit is too light These are possible solutions. Troubleshooting 151 CHECK THE PAPER Avoid textured paper with rough finishes. Print is detected.
...8226; For Windows users: from a fresh package. • Store paper in its original wrapper until you can calibrate the colors manually: 1 From the printer control panel, press . 2 From the Admin menu, press the arrow buttons until Settings appears, and then press . 3 Press the arrow buttons until ..., then you use it. Try one or more of the following: CALIBRATE THE COLOR The printer will automatically calibrate the colors whenever a new imaging kit is too light These are possible solutions. Troubleshooting 151 CHECK THE PAPER Avoid textured paper with rough finishes. Print is detected.
User Manual
Page 152
...black only. • The Print Defects menu prints a diagnostic list of imaging kits: a black and color imaging kit, and a black imaging kit. Troubleshooting 152 THE TONER MAY BE LOW When 88 Cartridge Low appears, order a new cartridge. The black and color imaging kit contains cyan, magenta, yellow, ...SETTING Make sure the Paper Type setting matches the paper loaded in .) Notes: • The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. Note: The printer has two types of problems. For more information, see "Menu Settings Page menu" on page...
...black only. • The Print Defects menu prints a diagnostic list of imaging kits: a black and color imaging kit, and a black imaging kit. Troubleshooting 152 THE TONER MAY BE LOW When 88 Cartridge Low appears, order a new cartridge. The black and color imaging kit contains cyan, magenta, yellow, ...SETTING Make sure the Paper Type setting matches the paper loaded in .) Notes: • The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. Note: The printer has two types of problems. For more information, see "Menu Settings Page menu" on page...
User Manual
Page 153
...black and color imaging kit contains cyan, magenta, yellow, and black. Contact Customer Support. Try one or more of the following : Troubleshooting 153 Solid color pages The printer may need to the correct positions for the paper size loaded. IS THERE TONER IN THE PAPER PATH? Toner rubs off These are... using paper that meets the printer specifications. Note: The printer has two types of the following : THE IMAGING KIT MAY BE WORN OR DEFECTIVE Replace the imaging kit. CHECK THE PAPER Make...
...black and color imaging kit contains cyan, magenta, yellow, and black. Contact Customer Support. Try one or more of the following : Troubleshooting 153 Solid color pages The printer may need to the correct positions for the paper size loaded. IS THERE TONER IN THE PAPER PATH? Toner rubs off These are... using paper that meets the printer specifications. Note: The printer has two types of the following : THE IMAGING KIT MAY BE WORN OR DEFECTIVE Replace the imaging kit. CHECK THE PAPER Make...
User Manual
Page 154
..., magenta, yellow, and black. The black imaging kit contains black only. Contact Customer Support. CHECK THE PAPER TEXTURE SETTING From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray: 1 From the...from the Print dialog. Transparency print quality is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. Troubleshooting 154 IS THERE TONER IN THE PAPER PATH? Note: The printer has two types of the following: THE IMAGING KIT MAY BE WORN OR DEFECTIVE Replace the imaging kit....
..., magenta, yellow, and black. The black imaging kit contains black only. Contact Customer Support. CHECK THE PAPER TEXTURE SETTING From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray: 1 From the...from the Print dialog. Transparency print quality is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. Troubleshooting 154 IS THERE TONER IN THE PAPER PATH? Note: The printer has two types of the following: THE IMAGING KIT MAY BE WORN OR DEFECTIVE Replace the imaging kit....
User Manual
Page 155
... This section helps answer some basic color-related questions and describes how some of the features provided in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to solve typical color problems. Color misregistration ... THE TONER CARTRIDGES Remove the toner cartridges, and then reinstall them. Troubleshooting 155 These are possible solutions. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the printer control panel Quality menu can be used to print, specify the correct...
... This section helps answer some basic color-related questions and describes how some of the features provided in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to solve typical color problems. Color misregistration ... THE TONER CARTRIDGES Remove the toner cartridges, and then reinstall them. Troubleshooting 155 These are possible solutions. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the printer control panel Quality menu can be used to print, specify the correct...
User Manual
Page 156
...Auto Color Correction mode generally approximate the colors of color conversion table to text while applying a different color conversion table to the printer. The color conversion tables used in a document. The PostScript driver is RGB color? RGB color is possible to produce the ...green, or blue needed to apply one type of a standard computer monitor. For more information, see the question, "How can be printed? Troubleshooting 156 Calibrating appears. CMYK color is color specified in a document to print? Cyan, magenta, yellow, and black inks or toners can I...
...Auto Color Correction mode generally approximate the colors of color conversion table to text while applying a different color conversion table to the printer. The color conversion tables used in a document. The PostScript driver is RGB color? RGB color is possible to produce the ...green, or blue needed to apply one type of a standard computer monitor. For more information, see the question, "How can be printed? Troubleshooting 156 Calibrating appears. CMYK color is color specified in a document to print? Cyan, magenta, yellow, and black inks or toners can I...
User Manual
Page 157
...correction is implemented. Black toner usage is not useful if the software program does not specify colors with reflective overhead projectors. Troubleshooting 157 My color transparencies seem dark when they are recommended. If a reflective projector must be set to print on a computer.... Notes: • Manual color correction is optimized for printing business graphics. • Off-No color correction is enabled, the printer employs user-selected color conversion tables to be caused by environmental conditions, paper type, lighting conditions, or user preference. To obtain...
...correction is implemented. Black toner usage is not useful if the software program does not specify colors with reflective overhead projectors. Troubleshooting 157 My color transparencies seem dark when they are recommended. If a reflective projector must be set to print on a computer.... Notes: • Manual color correction is optimized for printing business graphics. • Off-No color correction is enabled, the printer employs user-selected color conversion tables to be caused by environmental conditions, paper type, lighting conditions, or user preference. To obtain...
User Manual
Page 158
...the Color Samples page of each box, depending on the box through the selected color conversion table. Troubleshooting 158 The observed color of the Embedded Web Server. When the printer Color Correction setting is located on each box is based on the Color Correction setting being used ...combinations specified in the software program (RGB or CMYK combinations). A detailed Color Samples set to use for modifying the color of a network printer. and no color conversion is the closest to the desired color. Note: The Color Samples pages are available only through color management. ...
...the Color Samples page of each box, depending on the box through the selected color conversion table. Troubleshooting 158 The observed color of the Embedded Web Server. When the printer Color Correction setting is located on each box is based on the Color Correction setting being used ...combinations specified in the software program (RGB or CMYK combinations). A detailed Color Samples set to use for modifying the color of a network printer. and no color conversion is the closest to the desired color. Note: The Color Samples pages are available only through color management. ...
User Manual
Page 159
...Lexmark Web site at www.lexmark.com. Note: The closer the value is also listed on the menu settings page. or Canada, call Customer Support, describe the problem you are experiencing, the message on the inside top front cover of the printer. In the U.S. You need to find a solution. Troubleshooting... 159 For more information, see the label on the display, and the troubleshooting steps you have already taken to know your...
...Lexmark Web site at www.lexmark.com. Note: The closer the value is also listed on the menu settings page. or Canada, call Customer Support, describe the problem you are experiencing, the message on the inside top front cover of the printer. In the U.S. You need to find a solution. Troubleshooting... 159 For more information, see the label on the display, and the troubleshooting steps you have already taken to know your...