Service Manual
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... symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-Fan error service check 2-25 930.xx-935.xx-Printhead errors service check 2-25 Table of contents...
... symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-Fan error service check 2-25 930.xx-935.xx-Printhead errors service check 2-25 Table of contents...
Service Manual
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...assembly drives the developer shaft located in the toner cartridge. 15. 5025-2xx, 4xx POR (Power-On Reset) sequence The following errors or messages may appear: • Close Door or Insert Cartridge displays if the upper front cover is open or the print cartridge... base printer by observing the following: 1. For example: *128MB 500Mhz 9. The fuser turns on . 14. The printer calibrates. 2-2 Service Manual Another row of pixels appears. 5. The following is missing. • Any cartridge errors, such as Defective Cartridge or Missing Cartridge. 12. Ready appears on . 4....
...assembly drives the developer shaft located in the toner cartridge. 15. 5025-2xx, 4xx POR (Power-On Reset) sequence The following errors or messages may appear: • Close Door or Insert Cartridge displays if the upper front cover is open or the print cartridge... base printer by observing the following: 1. For example: *128MB 500Mhz 9. The fuser turns on . 14. The printer calibrates. 2-2 Service Manual Another row of pixels appears. 5. The following is missing. • Any cartridge errors, such as Defective Cartridge or Missing Cartridge. 12. Ready appears on . 4....
Service Manual
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... Black Printhead 109.13 Service Black Printhead 122.xx Service Fuser Error 122.01 Service Fuser Error 122.02 Service Fuser Error 122.03 Service Fuser Error 122.04 Service Fuser Error 122.05 Service Fuser Error 122.06 Service Fuser Error 122.11 Service Fuser Error 122.12 Service Fuser Error 122.13 Service Fuser Error 122.14 Service Fuser Error Description Action The black printhead thermistor is open thermistor check...
... Black Printhead 109.13 Service Black Printhead 122.xx Service Fuser Error 122.01 Service Fuser Error 122.02 Service Fuser Error 122.03 Service Fuser Error 122.04 Service Fuser Error 122.05 Service Fuser Error 122.06 Service Fuser Error 122.11 Service Fuser Error 122.12 Service Fuser Error 122.13 Service Fuser Error 122.14 Service Fuser Error Description Action The black printhead thermistor is open thermistor check...
Service Manual
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... the ramp Go to "Autocompensator mechanism timeout. Go to "Autocompensator mechanism service check" on page 2-32. 122.16 Service Fuser Error Estimated power is at or above maximum power. Go to "Autocompensator mechanism service check" on page 2-32. 141.xx Service Staging... Staging motor has encountered a stall Go to "Autocompensator mechanism up table. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 122.15 Service Fuser Error Fuser storted thermistor check failed for SAP BLDC motor Go to "Main drive gear assembly (EP Cyan Cartridge...
... the ramp Go to "Autocompensator mechanism timeout. Go to "Autocompensator mechanism service check" on page 2-32. 122.16 Service Fuser Error Estimated power is at or above maximum power. Go to "Autocompensator mechanism service check" on page 2-32. 141.xx Service Staging... Staging motor has encountered a stall Go to "Autocompensator mechanism up table. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 122.15 Service Fuser Error Fuser storted thermistor check failed for SAP BLDC motor Go to "Main drive gear assembly (EP Cyan Cartridge...
Service Manual
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.... See "Low-voltage power supply (LVPS) assembly removal" on page 2-52. The cyan cartridge toner meter cycle (TMC) switch error. Go to "930.xx-935.xx-Printhead errors service check" on page 2-25. on TMC card" on page 4-37. The pel clock check failed. Go to "Toner meter...Sensor 948.xx Service Engine Card 949.xx Service Engine Card Description Action The printer doesn't register a transition on the toner sensor for fuser control in Diagnostics Menu to reach operating speed. TMC card" on page 4-19. See "Controller board removal" on page 4-19. Diagnostic information ...
.... See "Low-voltage power supply (LVPS) assembly removal" on page 2-52. The cyan cartridge toner meter cycle (TMC) switch error. Go to "930.xx-935.xx-Printhead errors service check" on page 2-25. on TMC card" on page 4-37. The pel clock check failed. Go to "Toner meter...Sensor 948.xx Service Engine Card 949.xx Service Engine Card Description Action The printer doesn't register a transition on the toner sensor for fuser control in Diagnostics Menu to reach operating speed. TMC card" on page 4-19. See "Controller board removal" on page 4-19. Diagnostic information ...
Service Manual
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.... Yes Replace the controller board. Make sure the proper clearance is maintained. See "Fuser assembly removal" on page 4-19. See "Controller board removal" on page 4-26. See "Clearances" on page 4-19. 90x.xx error Step Questions / actions 1 Turn the printer off, and remove the rear shield....board. See "Rear shield removal" on page 4-26. See "Fuser assembly removal" on page 4-11. POR the printer. 2-24 Service Manual Check the cable connections. Does the error clear? 2 Check the fuser connections on the fuser, at JFUSES1 on , and then check the following values at ...
.... Yes Replace the controller board. Make sure the proper clearance is maintained. See "Fuser assembly removal" on page 4-19. See "Controller board removal" on page 4-26. See "Clearances" on page 4-19. 90x.xx error Step Questions / actions 1 Turn the printer off, and remove the rear shield....board. See "Rear shield removal" on page 4-26. See "Fuser assembly removal" on page 4-11. POR the printer. 2-24 Service Manual Check the cable connections. Does the error clear? 2 Check the fuser connections on the fuser, at JFUSES1 on , and then check the following values at ...
Service Manual
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Diagnostic information 2-33 Yes Go to step 6. See "Controller board removal" on page 4-19. Does the error clear? Problem resolved. 5025-2xx, 4xx No Replace the controller board. See "Controller board removal" on page 4-19. Replace the controller board. See "Fuser assembly removal" on page 4-26. Step Questions / actions 5 Check the following values at JFUSES1: JFUSES1 Pin Value 5 +3.3 V dc 6 Ground 8 Ground 10 +2.7 V dc 11 Ground Are the values approximately correct? 6 Replace the fuser.
Diagnostic information 2-33 Yes Go to step 6. See "Controller board removal" on page 4-19. Does the error clear? Problem resolved. 5025-2xx, 4xx No Replace the controller board. See "Controller board removal" on page 4-19. Replace the controller board. See "Fuser assembly removal" on page 4-26. Step Questions / actions 5 Check the following values at JFUSES1: JFUSES1 Pin Value 5 +3.3 V dc 6 Ground 8 Ground 10 +2.7 V dc 11 Ground Are the values approximately correct? 6 Replace the fuser.
Service Manual
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... and the location of each jam. Open the front door, and remove the jam. Open doors and covers, and remove trays to access jam locations. # Error message Jam message Instructions Go to page 1 200 2 201 3 202 4 230 5 235 6 24x 7 250 Standard 250-sheet tray and manual feeder (tray 1) Jam ...under the fuser Jam in the fuser Jam in the duplex Media not supported in the duplex 650-sheet duo drawer (tray 2) /MP feeder Jam in the multipurpose feeder Pull tray...
... and the location of each jam. Open the front door, and remove the jam. Open doors and covers, and remove trays to access jam locations. # Error message Jam message Instructions Go to page 1 200 2 201 3 202 4 230 5 235 6 24x 7 250 Standard 250-sheet tray and manual feeder (tray 1) Jam ...under the fuser Jam in the fuser Jam in the duplex Media not supported in the duplex 650-sheet duo drawer (tray 2) /MP feeder Jam in the multipurpose feeder Pull tray...
Service Manual
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... the fuser, the fuser engine rotates forward to prepare the fuser for the...the paper clears the fuser exit sensor, the fuser motor reverses. When ...the S2 signal is detected, the speed of the pick motor is the only piece of the leading edge. Note: While the sheet is being processed. The reversed motor pulls the media into the manual paper feed while a duplex job is triggered, the paper continues to the fuser... (D), the fuser exit rolls (E), and the output ... attempt to the fuser motor reversing, the pick motor also ...
... the fuser, the fuser engine rotates forward to prepare the fuser for the...the paper clears the fuser exit sensor, the fuser motor reverses. When ...the S2 signal is detected, the speed of the pick motor is the only piece of the leading edge. Note: While the sheet is being processed. The reversed motor pulls the media into the manual paper feed while a duplex job is triggered, the paper continues to the fuser... (D), the fuser exit rolls (E), and the output ... attempt to the fuser motor reversing, the pick motor also ...
Service Manual
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... Tests Left Margin 3-14 Quick Test 3-13 Top Margin 3-14 EP Setup DC Charge Adjust 3-20 Dev Bias Adj 3-20 EP Defaults 3-19 Fuser Temp 3-19 Transfer Adjust 3-20 Event Log Clear Log 3-22 Display Log 3-21 Print Log 3-22 exit diagnostics 3-23 Hardware Tests Button Test... 9xx service error codes 2-18 attendence messages 2-5 ESD-sensitive parts 4-1 event log configuration menu 3-25 diagnostics mode 3-21 exit deflector parts catalog 7-4 removal 4-24 F Factory Defaults 3-26 fan, service check 2-25 Flash Test 3-17 Font Sharpening 3-27 frame, lower left removal 4-39 right removal 4-41 fuser assembly parts ...
... Tests Left Margin 3-14 Quick Test 3-13 Top Margin 3-14 EP Setup DC Charge Adjust 3-20 Dev Bias Adj 3-20 EP Defaults 3-19 Fuser Temp 3-19 Transfer Adjust 3-20 Event Log Clear Log 3-22 Display Log 3-21 Print Log 3-22 exit diagnostics 3-23 Hardware Tests Button Test... 9xx service error codes 2-18 attendence messages 2-5 ESD-sensitive parts 4-1 event log configuration menu 3-25 diagnostics mode 3-21 exit deflector parts catalog 7-4 removal 4-24 F Factory Defaults 3-26 fan, service check 2-25 Flash Test 3-17 Font Sharpening 3-27 frame, lower left removal 4-39 right removal 4-41 fuser assembly parts ...
Service Manual
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... Base Senor Tests 3-16 tray present parts catalog 7-6 removal 4-57 serial number viewing 3-18 service checks 122.xx-fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-fan error 2-25 930.xx-935.xx-printhead errors 2-25 936.xx, 937.xx-transport motor 2-26 950.xx EPROM mismatch failure 2-26 autocompensator mechanism 2-27...
... Base Senor Tests 3-16 tray present parts catalog 7-6 removal 4-57 serial number viewing 3-18 service checks 122.xx-fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-fan error 2-25 930.xx-935.xx-printhead errors 2-25 936.xx, 937.xx-transport motor 2-26 950.xx EPROM mismatch failure 2-26 autocompensator mechanism 2-27...