Troubleshooting Guide
Page 2
... paper size loaded in the tray. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of the printer software are possible solutions. Error message about reading USB drive appears Make sure the USB drive is in Hex Trace mode. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the status shows Connected. Copies of held jobs do not print These are secure. CHANGE THE PAGE PROTECT SETTING TO OFF 1 Make sure the printer is Not Connected, check...
... paper size loaded in the tray. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of the printer software are possible solutions. Error message about reading USB drive appears Make sure the USB drive is in Hex Trace mode. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the status shows Connected. Copies of held jobs do not print These are secure. CHANGE THE PAGE PROTECT SETTING TO OFF 1 Make sure the printer is Not Connected, check...
Troubleshooting Guide
Page 8
... Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). Clipped images These are supported by the printer, the host computer, and the software program. You may have jagged or uneven edges Dark lines One or more of the following topics may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- Blank pages The printer may need to be defective. The print quality test pages print. 7 Touch Exit Config Menu...
... Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). Clipped images These are supported by the printer, the host computer, and the software program. You may have jagged or uneven edges Dark lines One or more of the following topics may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- Blank pages The printer may need to be defective. The print quality test pages print. 7 Touch Exit Config Menu...
User's Guide
Page 64
... color. Photo Touching the Photo button tells the printer to pay extra attention to select duplex settings. Options Touching the Options button opens a screen where you can change to accelerate. The copy screen appears with your new setting displayed. • If the size settings for "Copy from" and "Copy to" are different, the printer automatically adjusts the Scale setting to accommodate the difference. • If the type or size of paper that is on one or two sides, make two-sided copies (duplex...
... color. Photo Touching the Photo button tells the printer to pay extra attention to select duplex settings. Options Touching the Options button opens a screen where you can change to accelerate. The copy screen appears with your new setting displayed. • If the size settings for "Copy from" and "Copy to" are different, the printer automatically adjusts the Scale setting to accommodate the difference. • If the type or size of paper that is on one or two sides, make two-sided copies (duplex...
User's Guide
Page 197
...; Remove the specified toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one. 34 Incorrect paper size, check • Load the appropriate paper or other specialty media in 30 seconds and then disables the download emulator on the firmware card. Wait for the message to clear the message and print the job using a USB cable connection. Wait for the message to clear. 1565 Emul Error Load Emul Option The printer automatically clears the message in the proper tray...
...; Remove the specified toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one. 34 Incorrect paper size, check • Load the appropriate paper or other specialty media in 30 seconds and then disables the download emulator on the firmware card. Wait for the message to clear the message and print the job using a USB cable connection. Wait for the message to clear. 1565 Emul Error Load Emul Option The printer automatically clears the message in the proper tray...
User's Guide
Page 266
... pc unit 202 867-sheet tray loading 37 88 toner low 202 88 Replace toner 202 900-999 Service 202 Symbols "scan to computer" screen options 96, 97 A Active NIC menu 184 address book, e-mail setting up 67 address book, fax using 86 ADF copying using 55 Answering 190 AppleTalk menu 188 attaching cables 32 B Bin Full 190 Bin Setup menu 133 black and white printing 105 brightness, adjusting 225 Busy 190 buttons, control panel 19 buttons, home screen 20 buttons, touch screen 22 C cables Ethernet 32 scanner 32 USB 32...
... pc unit 202 867-sheet tray loading 37 88 toner low 202 88 Replace toner 202 900-999 Service 202 Symbols "scan to computer" screen options 96, 97 A Active NIC menu 184 address book, e-mail setting up 67 address book, fax using 86 ADF copying using 55 Answering 190 AppleTalk menu 188 attaching cables 32 B Bin Full 190 Bin Setup menu 133 black and white printing 105 brightness, adjusting 225 Busy 190 buttons, control panel 19 buttons, home screen 20 buttons, touch screen 22 C cables Ethernet 32 scanner 32 USB 32...
User's Guide
Page 267
... address book 92 FTP quality, improving 94 FTP screen advanced options 94 options 93 FTP Settings menu 155 G guidelines card stock 48 envelopes 47 267 poor scanned image quality 237 scanner unit does not close 235 copying adding a date and time stamp 62 adding an overlay message 63 adjusting quality 59 canceling a copy job 63 collating copies 60 custom job (job build) 61 document containing mixed paper sizes 58 enlarging 59 from Windows 99 duplexing 58 E Embedded Web Server administrative password 229 locking control panel...
... address book 92 FTP quality, improving 94 FTP screen advanced options 94 options 93 FTP Settings menu 155 G guidelines card stock 48 envelopes 47 267 poor scanned image quality 237 scanner unit does not close 235 copying adding a date and time stamp 62 adding an overlay message 63 adjusting quality 59 canceling a copy job 63 collating copies 60 custom job (job build) 61 document containing mixed paper sizes 58 enlarging 59 from Windows 99 duplexing 58 E Embedded Web Server administrative password 229 locking control panel...
User's Guide
Page 268
... light, indicator 19 Line busy 193 linking trays 41 Load with 193 Load manual feeder with 193 Load staples 193 loading 1133-sheet tray 37 520-sheet tray (standard or optional) 34 867-sheet tray 37 card stock 38 envelopes 38 multipurpose feeder 38 transparencies 38 locking control panel menus 225, 227 entire printer 227 M max speed and max yield printing 105 memory card installing 28 troubleshooting 243 menu settings page, printing 103, 203 menus Active NIC 184 AppleTalk 188 Bin Setup 133 Configure...
... light, indicator 19 Line busy 193 linking trays 41 Load with 193 Load manual feeder with 193 Load staples 193 loading 1133-sheet tray 37 520-sheet tray (standard or optional) 34 867-sheet tray 37 card stock 38 envelopes 38 multipurpose feeder 38 transparencies 38 locking control panel menus 225, 227 entire printer 227 M max speed and max yield printing 105 memory card installing 28 troubleshooting 243 menu settings page, printing 103, 203 menus Active NIC 184 AppleTalk 188 Bin Setup 133 Configure...
User's Guide
Page 269
... photos copying 56 port interface card 30 PostScript menu 169 Power Saver 194 adjusting 225 print job canceling from Mac OS 9 104 canceling from Mac OSX 104 canceling from Windows desktop 104 canceling from Windows taskbar 104 print quality cleaning the printhead lenses 210 cleaning the scanner glass 220 replacing photoconductor(s) 214 replacing the waste toner box 205 print quality test pages, printing 103 print quality troubleshooting blank pages 245 characters have jagged edges 246 clipped images 246 dark lines 246 gray background 246 light colored line, white line...
... photos copying 56 port interface card 30 PostScript menu 169 Power Saver 194 adjusting 225 print job canceling from Mac OS 9 104 canceling from Mac OSX 104 canceling from Windows desktop 104 canceling from Windows taskbar 104 print quality cleaning the printhead lenses 210 cleaning the scanner glass 220 replacing photoconductor(s) 214 replacing the waste toner box 205 print quality test pages, printing 103 print quality troubleshooting blank pages 245 characters have jagged edges 246 clipped images 246 dark lines 246 gray background 246 light colored line, white line...
User's Guide
Page 270
... option not working 241 USB/parallel interface card 243 printer, moving disassembling printer from scanner shelf 221 setting the printer up in a new location 223 shipping to another location 224 to another location within the office 221 printhead lenses cleaning 210 Printing 194 printing A5 paper 36 black and white 105 directory list 103 from Macintosh 99 from USB flash memory device 101 from Windows 99 installing printer software 99 max speed and max yield 105 menu settings page 103, 203 network setup page...
... option not working 241 USB/parallel interface card 243 printer, moving disassembling printer from scanner shelf 221 setting the printer up in a new location 223 shipping to another location 224 to another location within the office 221 printhead lenses cleaning 210 Printing 194 printing A5 paper 36 black and white 105 directory list 103 from Macintosh 99 from USB flash memory device 101 from Windows 99 installing printer software 99 max speed and max yield 105 menu settings page 103, 203 network setup page...
User's Guide
Page 271
... send faxes 240 can send but not receive faxes 240 cannot send or receive a fax 238 received fax has poor print quality 240 troubleshooting, paper feed message remains after jam is cleared 243 troubleshooting, print error reading USB drive 232 finisher 243 held jobs will not be restored 196 Standard Bin Full 196 Standard Network menu 184 standard tray loading 34 Standard USB menu 186 staple cartridges ordering 204 Staples empty or misfed 196 Staples low or missing 196 status of supplies, checking...
... send faxes 240 can send but not receive faxes 240 cannot send or receive a fax 238 received fax has poor print quality 240 troubleshooting, paper feed message remains after jam is cleared 243 troubleshooting, print error reading USB drive 232 finisher 243 held jobs will not be restored 196 Standard Bin Full 196 Standard Network menu 184 standard tray loading 34 Standard USB menu 186 staple cartridges ordering 204 Staples empty or misfed 196 Staples low or missing 196 status of supplies, checking...
Setup Guide
Page 4
... Verifying printer setup 46 Printing information pages...46 Printing a menu settings page ...46 Printing a network setup page ...46 Printing the Help menu pages ...46 Conducting a test copy, scan, and fax 47 Making a test copy...47 Sending a test fax...47 Testing a scan to PC profile ...47 Solving setup issues 49 Checking an unresponsive printer...49 Checking an unresponsive scanner 49 Checking to ensure all packaging is removed 49 Control panel display is blank or displays only diamonds 49 Error message about reading USB drive appears 50 Jobs do not print...50 Make sure the printer is...
... Verifying printer setup 46 Printing information pages...46 Printing a menu settings page ...46 Printing a network setup page ...46 Printing the Help menu pages ...46 Conducting a test copy, scan, and fax 47 Making a test copy...47 Sending a test fax...47 Testing a scan to PC profile ...47 Solving setup issues 49 Checking an unresponsive printer...49 Checking an unresponsive scanner 49 Checking to ensure all packaging is removed 49 Control panel display is blank or displays only diamonds 49 Error message about reading USB drive appears 50 Jobs do not print...50 Make sure the printer is...
Setup Guide
Page 50
... Paper Type setting Make sure the Paper Type setting matches the paper loaded in the tray. Copies of paper from the wrong tray or on the Software and Documentation CD. • Print a network setup page and check that you are using the correct printer software. • If you are using a recommended USB, serial, or Ethernet cable For more information, see if the standard exit bin is installed • Verify that the status shows Connected. For information regarding tested and approved USB flash memory devices...
... Paper Type setting Make sure the Paper Type setting matches the paper loaded in the tray. Copies of paper from the wrong tray or on the Software and Documentation CD. • Print a network setup page and check that you are using the correct printer software. • If you are using a recommended USB, serial, or Ethernet cable For more information, see if the standard exit bin is installed • Verify that the status shows Connected. For information regarding tested and approved USB flash memory devices...
Setup Guide
Page 63
... printer scanner-printer interface cable 22 scanner glass (flatbed) copying using 37 scanning setting up scan to FTP address function 44 testing a scan to PC profile 47 scanning to a computer improving scan quality 45 scanning to an FTP address improving FTP quality 45 using the keypad 45 setting the fax function using the Embedded Web Server 39 shipping to another location printer, scanner, and shelf 30 T telecommunication notices 57, 58, 59 time zone fax setup 39 toner cartridges installing 14 removing packaging 14 transparencies loading 33 troubleshooting checking...
... printer scanner-printer interface cable 22 scanner glass (flatbed) copying using 37 scanning setting up scan to FTP address function 44 testing a scan to PC profile 47 scanning to a computer improving scan quality 45 scanning to an FTP address improving FTP quality 45 using the keypad 45 setting the fax function using the Embedded Web Server 39 shipping to another location printer, scanner, and shelf 30 T telecommunication notices 57, 58, 59 time zone fax setup 39 toner cartridges installing 14 removing packaging 14 transparencies loading 33 troubleshooting checking...
Copy guide
Page 3
... factory default setting for Number. Create Booklet This option creates a sequence of collated output that is also selected. Separator Sheets This option places a blank piece of the margin a specified distance. This can change Paper Saver, Advanced Imaging, Separator Sheets, Margin Shift, Edge Erase, Date/Time Stamp, Overlay, Content, and Advanced Duplex settings. Note: For two-sided output, you can be useful in order. Options Touching the Options button opens a screen where you must have a duplex unit attached...
... factory default setting for Number. Create Booklet This option creates a sequence of collated output that is also selected. Separator Sheets This option places a blank piece of the margin a specified distance. This can change Paper Saver, Advanced Imaging, Separator Sheets, Margin Shift, Edge Erase, Date/Time Stamp, Overlay, Content, and Advanced Duplex settings. Note: For two-sided output, you can be useful in order. Options Touching the Options button opens a screen where you must have a duplex unit attached...
IPDS Printer and Host Setup Guide
Page 6
... IPDS User's Guide for detailed instructions on the host and printer, the IPDS resources can be manually set to "Disable") and Job Buffering must be saved in the Device Description 2 Create a PSFCFG 3 Create a Printer Device Description 4 Configure the Printer's Print Server TCP/IP Settings 5 Configure the Printer's Network Job Timeout 6 Select the IPDS Emulation, Bar Code Size, Host Resolution, and Fax Interrupt Settings 7 Verify IPDS Printing 8 Troubleshooting Step 1 Choose a Printer Port for receiving IPDS jobs when using the control panel to find the Network Job Timeout Option...
... IPDS User's Guide for detailed instructions on the host and printer, the IPDS resources can be manually set to "Disable") and Job Buffering must be saved in the Device Description 2 Create a PSFCFG 3 Create a Printer Device Description 4 Configure the Printer's Print Server TCP/IP Settings 5 Configure the Printer's Network Job Timeout 6 Select the IPDS Emulation, Bar Code Size, Host Resolution, and Fax Interrupt Settings 7 Verify IPDS Printing 8 Troubleshooting Step 1 Choose a Printer Port for receiving IPDS jobs when using the control panel to find the Network Job Timeout Option...
IPDS Printer and Host Setup Guide
Page 12
...following settings: a) Set Bar Code Size to format IPDS jobs. 12 This option is found in the printer IPDS MENU before sending IPDS jobs. IPDS Printer and Host Setup Guide AS/400 and iSeries LAN Printing Using the Printer Standard Network Port or MarkNet Internal Print Server server, or host can be Network Setup Page, Network 1 Setup Page, or Network 2 Setup Page. This disables the network job timeout. 3 Save/Submit any changes and return to the IPDS Emulation User's Guide for information on this report. Using the control panel MENU/Menus, select Reports > Network Setup Page...
...following settings: a) Set Bar Code Size to format IPDS jobs. 12 This option is found in the printer IPDS MENU before sending IPDS jobs. IPDS Printer and Host Setup Guide AS/400 and iSeries LAN Printing Using the Printer Standard Network Port or MarkNet Internal Print Server server, or host can be Network Setup Page, Network 1 Setup Page, or Network 2 Setup Page. This disables the network job timeout. 3 Save/Submit any changes and return to the IPDS Emulation User's Guide for information on this report. Using the control panel MENU/Menus, select Reports > Network Setup Page...
IPDS Printer and Host Setup Guide
Page 23
... 3 Add the printer to the PSF STARTUP PROC 4 Configure the Printer's Print Server TCP/IP Settings 5 Configure the Printer's Network Job Timeout 6 Select the IPDS Emulation, Bar Code Size, Host Resolution, and Fax Interrupt Settings 7 Verify IPDS Printing 8 Troubleshooting Step 1 Choose a Printer Port for Printing IPDS Jobs Several printer ports are available for compatibility with some older printers. These settings also affect printing of the following steps must be saved in the printer memory while the printer is a hard disk installed in...
... 3 Add the printer to the PSF STARTUP PROC 4 Configure the Printer's Print Server TCP/IP Settings 5 Configure the Printer's Network Job Timeout 6 Select the IPDS Emulation, Bar Code Size, Host Resolution, and Fax Interrupt Settings 7 Verify IPDS Printing 8 Troubleshooting Step 1 Choose a Printer Port for Printing IPDS Jobs Several printer ports are available for compatibility with some older printers. These settings also affect printing of the following steps must be saved in the printer memory while the printer is a hard disk installed in...
IPDS Printer and Host Setup Guide
Page 27
...User's Guide. This disables the network job timeout. 3 Save/Submit any changes and return to "4028" under MENU/Menus > Option Card Menu > IPDS MENU > EMULATION. 1 "Resident" is the default setting. Important! If you are found in the printer control panel under BARCODE > Bar Code Size. Go to directly to the Ready screen. 4 To verify the new print server settings, print a Network Setup Page. Using the control panel MENU/Menus, select Reports > Network Setup Page. IPDS Printer and Host Setup Guide PSF/MVS LAN Printing Using the Standard Network Port or Internal Print Server...
...User's Guide. This disables the network job timeout. 3 Save/Submit any changes and return to "4028" under MENU/Menus > Option Card Menu > IPDS MENU > EMULATION. 1 "Resident" is the default setting. Important! If you are found in the printer control panel under BARCODE > Bar Code Size. Go to directly to the Ready screen. 4 To verify the new print server settings, print a Network Setup Page. Using the control panel MENU/Menus, select Reports > Network Setup Page. IPDS Printer and Host Setup Guide PSF/MVS LAN Printing Using the Standard Network Port or Internal Print Server...
IPDS Printer and Host Setup Guide
Page 57
... add more of resources being used by IPDS. The printer will display the message and continue printing the job without operator intervention. On MFPs, it is full and the page cannot be used . Solution to Problem 3 You need to Problem 2 The printer memory is found under Menus > Settings > Print Settings > Setup Menu. The memory cannot be printed at a lower resolution. D. Requirements vary greatly according to take effect. If this change to type of printing and types...
... add more of resources being used by IPDS. The printer will display the message and continue printing the job without operator intervention. On MFPs, it is full and the page cannot be used . Solution to Problem 3 You need to Problem 2 The printer memory is found under Menus > Settings > Print Settings > Setup Menu. The memory cannot be printed at a lower resolution. D. Requirements vary greatly according to take effect. If this change to type of printing and types...
IPDS Printer and Host Setup Guide
Page 58
... Printer and Host Setup Guide Printer Messages and Problems Solution to the Option Card Menu. this guide to be displayed along with the Coax/Twinax Adapter for various printing requirements on 58 The printer is installed, SCS MENU will allow IPDS resources to change these settings to type of printing and types of resources being used to the appendix on the front of the printer indicating the connector locations of all installed options. Depending on setting printer...
... Printer and Host Setup Guide Printer Messages and Problems Solution to the Option Card Menu. this guide to be displayed along with the Coax/Twinax Adapter for various printing requirements on 58 The printer is installed, SCS MENU will allow IPDS resources to change these settings to type of printing and types of resources being used to the appendix on the front of the printer indicating the connector locations of all installed options. Depending on setting printer...