Troubleshooting Guide
Page 3
...Print Properties, set the size from the Paper Size/Type menu. Clean the scanner glass with a clean, lint-free cloth dampened with water. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to Off in the software overrides the setting in the... upper left corner. Scanner unit does not close Make sure there are possible solutions. IS THE TONER LOW? Try one or more of the following : 3 ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Poor copy quality These are some ...
...Print Properties, set the size from the Paper Size/Type menu. Clean the scanner glass with a clean, lint-free cloth dampened with water. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to Off in the software overrides the setting in the... upper left corner. Scanner unit does not close Make sure there are possible solutions. IS THE TONER LOW? Try one or more of the following : 3 ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Poor copy quality These are some ...
Troubleshooting Guide
Page 5
.... 7 Click Submit. CHECK THE POWER Make sure the printer is plugged in the tray(s). DO YOU HAVE VOICE MAIL SERVICE? IS THE TONER LOW? 88 toner low appears when the toner is an analog device. Disconnect any error messages. Can send but not send faxes These are using the On Hook Dial feature...
.... 7 Click Submit. CHECK THE POWER Make sure the printer is plugged in the tray(s). DO YOU HAVE VOICE MAIL SERVICE? IS THE TONER LOW? 88 toner low appears when the toner is an analog device. Disconnect any error messages. Can send but not send faxes These are using the On Hook Dial feature...
Troubleshooting Guide
Page 6
There may not be properly installed. IS THE TONER LOW? Try one or more of the following : CAN THE DOCUMENT BE RE-SENT? RESET THE PRINTER Turn the printer off . 2 Unplug the printer. 3 Check ... numbers or fax station names of the telephone line connection. • Increase the fax scan resolution, if possible. IS THE DOCUMENT LOADED PROPERLY? When 88 toner low appears or when you are aligned against the edges of the printer and, then press Enter. 3 Click Configuration. 4 Click Fax Settings. 5 Click Analog Fax...
There may not be properly installed. IS THE TONER LOW? Try one or more of the following : CAN THE DOCUMENT BE RE-SENT? RESET THE PRINTER Turn the printer off . 2 Unplug the printer. 3 Check ... numbers or fax station names of the telephone line connection. • Increase the fax scan resolution, if possible. IS THE DOCUMENT LOADED PROPERLY? When 88 toner low appears or when you are aligned against the edges of the printer and, then press Enter. 3 Click Configuration. 4 Click Fax Settings. 5 Click Analog Fax...
Troubleshooting Guide
Page 8
... the correct positions for the paper size loaded. or A4-size paper in the tray in the tray. REDUCE THE TONER DARKNESS SETTING From Print Properties, select a different Toner Darkness setting before sending the job to be defective. Blank pages The printer may need to print. 8 If an ...84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message...
... the correct positions for the paper size loaded. or A4-size paper in the tray in the tray. REDUCE THE TONER DARKNESS SETTING From Print Properties, select a different Toner Darkness setting before sending the job to be defective. Blank pages The printer may need to print. 8 If an ...84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message...
Troubleshooting Guide
Page 9
... finishes. Replace the fuser. Try one or more of the following: CLEAN THE PRINTHEAD LENSES The printhead lenses may be dirty. Light colored line, white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? IS THE TRANSFER BELT DEFECTIVE? HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh...
... finishes. Replace the fuser. Try one or more of the following: CLEAN THE PRINTHEAD LENSES The printhead lenses may be dirty. Light colored line, white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? IS THE TRANSFER BELT DEFECTIVE? HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh...
Troubleshooting Guide
Page 10
.... • From the Quality menu, change these settings. MAKE SURE COLOR SAVER IS SET TO OFF Color Saver may need to Windows users only. • From the Quality menu, change these settings. IS THE TONER CARTRIDGE DEFECTIVE? For more of the following: CHECK THE DARKNESS, BRIGHTNESS,... in its original wrapper until you are possible solutions. Note: This solution applies to be set to On. Replace the toner cartridge. DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE? Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.)...
.... • From the Quality menu, change these settings. MAKE SURE COLOR SAVER IS SET TO OFF Color Saver may need to Windows users only. • From the Quality menu, change these settings. IS THE TONER CARTRIDGE DEFECTIVE? For more of the following: CHECK THE DARKNESS, BRIGHTNESS,... in its original wrapper until you are possible solutions. Note: This solution applies to be set to On. Replace the toner cartridge. DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE? Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.)...
Troubleshooting Guide
Page 11
... printers, and color laser printers create colors in the Quality menu can be replaced at the same time. Software programs typically specify document color using RGB or CMYK color combinations. The object information determines the application of cyan, magenta, yellow, and black needed to produce the desired color. Replace the photoconductor(s). IS THERE TONER IN THE PAPER...
... printers, and color laser printers create colors in the Quality menu can be replaced at the same time. Software programs typically specify document color using RGB or CMYK color combinations. The object information determines the application of cyan, magenta, yellow, and black needed to produce the desired color. Replace the photoconductor(s). IS THERE TONER IN THE PAPER...
Troubleshooting Guide
Page 12
...sRGB Vivid-Provides an increased color saturation for the sRGB Display color correction. Black toner usage is set to all levels of documents. Uses only black toner to approximated EuroScale color output. • Vivid CMYK-Increases the color saturation of Color Samples sets are recommended. ...or RGB combination is strongly recommended for best color quality. For more preferable color. Additionally, certain situations exist in which Color Samples set generates a multiple-page printout consisting of hundreds of toner used for the chosen color. The PostScript driver is located on the...
...sRGB Vivid-Provides an increased color saturation for the sRGB Display color correction. Black toner usage is set to all levels of documents. Uses only black toner to approximated EuroScale color output. • Vivid CMYK-Increases the color saturation of Color Samples sets are recommended. ...or RGB combination is strongly recommended for best color quality. For more preferable color. Additionally, certain situations exist in which Color Samples set generates a multiple-page printout consisting of hundreds of toner used for the chosen color. The PostScript driver is located on the...
User's Guide
Page 10
... photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205 Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving...
... photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205 Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving...
User's Guide
Page 13
... Incorrect margins...247 Light colored line, white line, or incorrectly colored line 247 Paper curl ...248 Print irregularities...248 Repeating defects...249 Skewed print...249 Print is too light ...249 Print is too dark...250 Solid color pages ...250 Toner fog or background shading appears... on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about color printing...252 Contacting Customer Support...
... Incorrect margins...247 Light colored line, white line, or incorrectly colored line 247 Paper curl ...248 Print irregularities...248 Repeating defects...249 Skewed print...249 Print is too light ...249 Print is too dark...250 Solid color pages ...250 Toner fog or background shading appears... on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about color printing...252 Contacting Customer Support...
User's Guide
Page 21
... entry screen. Display item Description 4 Status message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Toner Low. • Shows intervention messages to access the messages screen for supported extensions only Opens a screen containing all the held faxes with a scheduled hold time...
... entry screen. Display item Description 4 Status message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Toner Low. • Shows intervention messages to access the messages screen for supported extensions only Opens a screen containing all the held faxes with a scheduled hold time...
User's Guide
Page 43
... contribute to paper curling prior to feed the paper correctly. Always use 75 g/m2 (20 lb bond) grain long paper. If paper is too rough, toner cannot fuse to 36 lb bond) paper, grain long paper is very different from 100% chemically treated pulped wood. Extend the time several days if...
... contribute to paper curling prior to feed the paper correctly. Always use 75 g/m2 (20 lb bond) grain long paper. If paper is too rough, toner cannot fuse to 36 lb bond) paper, grain long paper is very different from 100% chemically treated pulped wood. Extend the time several days if...
User's Guide
Page 44
...the US government a study demonstrating that fail EN12281:2002 (European) • Paper weighing less than ±2.3 mm (±0.9 in laser (electrophotographic) printers. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long ...offset lithographic or engraved printing process. • Avoid papers with heat-resistant inks designed for use in toner. Using recycled paper As an environmentally conscious company, Lexmark supports the use of the paper. To help avoid jams and poor print quality: • Always...
...the US government a study demonstrating that fail EN12281:2002 (European) • Paper weighing less than ±2.3 mm (±0.9 in laser (electrophotographic) printers. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long ...offset lithographic or engraved printing process. • Avoid papers with heat-resistant inks designed for use in toner. Using recycled paper As an environmentally conscious company, Lexmark supports the use of the paper. To help avoid jams and poor print quality: • Always...
User's Guide
Page 105
... . 3 Touch Settings. 4 Touch repeatedly until Quality Menu appears. 5 Touch repeatedly until Print Mode appears. 6 Touch repeatedly until it receives a page with color content. Note: The printer driver is capable of pages is mixed. Using Max Speed and Max Yield The Max Speed and Max Yield settings allow.... 7 Touch Black Only. Printing in black and white To print all text and graphics using only the black toner cartridge, set the printer to choose between a faster print speed or a higher toner yield. To specify the setting: 1 Open a Web browser. 2 In the address bar, type the network ...
... . 3 Touch Settings. 4 Touch repeatedly until Quality Menu appears. 5 Touch repeatedly until Print Mode appears. 6 Touch repeatedly until it receives a page with color content. Note: The printer driver is capable of pages is mixed. Using Max Speed and Max Yield The Max Speed and Max Yield settings allow.... 7 Touch Black Only. Printing in black and white To print all text and graphics using only the black toner cartridge, set the printer to choose between a faster print speed or a higher toner yield. To specify the setting: 1 Open a Web browser. 2 In the address bar, type the network ...
User's Guide
Page 124
... E-mail guide Fax guide FTP guide Information guide Print defects guide Supplies guide 124 Supplies Menu Cyan Toner Yellow Toner Magenta Toner Black Toner Cyan PC Unit Yellow PC Unit Magenta PC Unit Black PC Unit Waste Toner Box Staples G5 Staples G12 Staples G11 Hole Punch Box Paper Menu Default Source Paper Size/Type...
... E-mail guide Fax guide FTP guide Information guide Print defects guide Supplies guide 124 Supplies Menu Cyan Toner Yellow Toner Magenta Toner Black Toner Cyan PC Unit Yellow PC Unit Magenta PC Unit Black PC Unit Waste Toner Box Staples G5 Staples G12 Staples G11 Hole Punch Box Paper Menu Default Source Paper Size/Type...
User's Guide
Page 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
User's Guide
Page 138
Specifies a contact name for Toner Alarm, Staple Alarm, and Hole Punch Alarm. Specifies the location of seconds between embedded Web page refreshes Note: 120 seconds is the factory default setting. ... Allow Custom Job Scans On Off Scanner Jam Recovery Job level Page level Web Page Refresh Rate 30-300 Contact Name Location Alarms Alarm Control Toner Alarm Staple Alarm Hole Punch Alarm Description Specifies whether image background removal is allowed during copy, fax, e-mail, FTP, or scan to sound when the...
Specifies a contact name for Toner Alarm, Staple Alarm, and Hole Punch Alarm. Specifies the location of seconds between embedded Web page refreshes Note: 120 seconds is the factory default setting. ... Allow Custom Job Scans On Off Scanner Jam Recovery Job level Page level Web Page Refresh Rate 30-300 Contact Name Location Alarms Alarm Control Toner Alarm Staple Alarm Hole Punch Alarm Description Specifies whether image background removal is allowed during copy, fax, e-mail, FTP, or scan to sound when the...
User's Guide
Page 143
... the number of copies for each page of background visible on each color Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job by increasing or decreasing the amount of toner being used for the copy job Specifies overlay text that contains mixed... item Station Name Station Number Station ID Station Name Station Number Description Specifies the name of a print job to edge On Off Color Balance Cyan - Green Yellow - Adjusts color in a single copy job a document that is printed on a copy Specifies if the original document is scanned edge-to-edge ...
... the number of copies for each page of background visible on each color Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job by increasing or decreasing the amount of toner being used for the copy job Specifies overlay text that contains mixed... item Station Name Station Number Station ID Station Name Station Number Description Specifies the name of a print job to edge On Off Color Balance Cyan - Green Yellow - Adjusts color in a single copy job a document that is printed on a copy Specifies if the original document is scanned edge-to-edge ...
User's Guide
Page 164
... the printed page Notes: • Auto is the factory default setting. Adjusts contrast in color Note: Color is the factory default setting. Quality menu Menu item Print Mode Color Black Only Color Correction Auto Off Manual Print Resolution 2400 IQ Toner Darkness 1-5 Color Saver On Off RGB Brightness -6 to +6 RGB Contrast 0-5 Description Specifies whether images are...
... the printed page Notes: • Auto is the factory default setting. Adjusts contrast in color Note: Color is the factory default setting. Quality menu Menu item Print Mode Color Black Only Color Correction Auto Off Manual Print Resolution 2400 IQ Toner Darkness 1-5 Color Saver On Off RGB Brightness -6 to +6 RGB Contrast 0-5 Description Specifies whether images are...
User's Guide
Page 165
... the IP address of the printer to an output that uses only black toner for RGB Image. sRGB Vivid applies a color table that creates the color observed. Adjusts color in printed output by increasing or decreasing the amount of toner being used in color outputs Notes: • 0 is preferred for business graphics and text. • Vivid...
... the IP address of the printer to an output that uses only black toner for RGB Image. sRGB Vivid applies a color table that creates the color observed. Adjusts color in printed output by increasing or decreasing the amount of toner being used in color outputs Notes: • 0 is preferred for business graphics and text. • Vivid...