Troubleshooting Guide
Page 8
...matches the paper loaded in the long-edge orientation. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). Solving print quality problems The information in the following : CHECK ...you are possible solutions. Blank pages The printer may be serviced. Try one or more information, contact Customer Support. For more of the photoconductors may need to print. 8 You may have jagged or uneven edges Dark lines One or more of the following topics may help isolate ...
...matches the paper loaded in the long-edge orientation. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). Solving print quality problems The information in the following : CHECK ...you are possible solutions. Blank pages The printer may be serviced. Try one or more information, contact Customer Support. For more of the photoconductors may need to print. 8 You may have jagged or uneven edges Dark lines One or more of the following topics may help isolate ...
Troubleshooting Guide
Page 9
... loaded in Print Properties or the software program. Light colored line, white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The black photoconductor can be replaced at the same time. IS THE ...be able to redistribute toner. 3 Reinsert the toner cartridge and continue printing. Repeating defects These are possible solutions. ARE THE PHOTOCONDUCTORS DEFECTIVE? Try one or more of the following : CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the...
... loaded in Print Properties or the software program. Light colored line, white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The black photoconductor can be replaced at the same time. IS THE ...be able to redistribute toner. 3 Reinsert the toner cartridge and continue printing. Repeating defects These are possible solutions. ARE THE PHOTOCONDUCTORS DEFECTIVE? Try one or more of the following : CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the...
Troubleshooting Guide
Page 10
The black photoconductor can be set to On. Note: This solution applies to be replaced at the same time. MAKE SURE COLOR SAVER IS SET TO OFF Color Saver may need to Windows users only. • From the Quality menu, change these settings. IS THE TONER LOW? Solid color pages The printer... Make sure you use it. DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE? CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and...
The black photoconductor can be set to On. Note: This solution applies to be replaced at the same time. MAKE SURE COLOR SAVER IS SET TO OFF Color Saver may need to Windows users only. • From the Quality menu, change these settings. IS THE TONER LOW? Solid color pages The printer... Make sure you use it. DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE? CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and...
Troubleshooting Guide
Page 11
... the same time. Printing presses, inkjet printers, and color laser printers create colors in nature. The cyan, magenta, and yellow photoconductors must all be printed? Replace the toner cartridge. The black photoconductor can be replaced separately. When a user prints a document, information describing the type and color of colors observed in this manner. Try one type of each...
... the same time. Printing presses, inkjet printers, and color laser printers create colors in nature. The cyan, magenta, and yellow photoconductors must all be printed? Replace the toner cartridge. The black photoconductor can be replaced separately. When a user prints a document, information describing the type and color of colors observed in this manner. Try one type of each...
User's Guide
Page 10
...203 Checking the status of supplies from a network computer 203 Conserving supplies...204 Ordering supplies...204 Ordering toner cartridges...204 Ordering photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205... Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving the printer ...220...
...203 Checking the status of supplies from a network computer 203 Conserving supplies...204 Ordering supplies...204 Ordering toner cartridges...204 Ordering photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205... Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving the printer ...220...
User's Guide
Page 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
User's Guide
Page 201
... unit life warning The black photoconductor is near exhaustion. • When the print quality diminishes, install a new photoconductor. • Touch Continue to clear the message and continue printing. 84 Color pc unit life warning One or more of the color photoconductors are near exhaustion. •... When the print quality diminishes, install new cyan, magenta, and yellow photoconductors. • Touch Continue to clear the message and ...
... unit life warning The black photoconductor is near exhaustion. • When the print quality diminishes, install a new photoconductor. • Touch Continue to clear the message and continue printing. 84 Color pc unit life warning One or more of the color photoconductors are near exhaustion. •... When the print quality diminishes, install new cyan, magenta, and yellow photoconductors. • Touch Continue to clear the message and ...
User's Guide
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... units One or more of the color photoconductors are exhausted. Replace the specified toner cartridge. 200-289.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 289 Staple error 1 ... Customer Support, and report the message. 202 Install new cyan, magenta, and yellow photoconductors. 84 Unsupported pc unit Replace the specified photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all cable connections. 4 Connect the power cord to clear this message and continue...
... units One or more of the color photoconductors are exhausted. Replace the specified toner cartridge. 200-289.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 289 Staple error 1 ... Customer Support, and report the message. 202 Install new cyan, magenta, and yellow photoconductors. 84 Unsupported pc unit Replace the specified photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all cable connections. 4 Connect the power cord to clear this message and continue...
User's Guide
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In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you can conserve supplies by printing the first copy and checking ... High Yield Toner Cartridge Black High Yield Toner Cartridge X945X2MG X945X2YG X945X2KG Ordering photoconductors When 84 Black pc unit life warning or 84 color pc unit life warning appears, order replacement photoconductor(s). When Staples empty or misfed or Load staples appears, replace the specified staple...
In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you can conserve supplies by printing the first copy and checking ... High Yield Toner Cartridge Black High Yield Toner Cartridge X945X2MG X945X2YG X945X2KG Ordering photoconductors When 84 Black pc unit life warning or 84 color pc unit life warning appears, order replacement photoconductor(s). When Staples empty or misfed or Load staples appears, replace the specified staple...
User's Guide
Page 206
5 E6 Door tab 1 Unpack the replacement waste toner box and accessories. 2 Open Door E (front printer door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 206
5 E6 Door tab 1 Unpack the replacement waste toner box and accessories. 2 Open Door E (front printer door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 206
User's Guide
Page 211
Note: If you are replacing the waste toner box, use the printhead lens cleaner that shipped with it. 211 5 E6 Door tab 1 Open Door E (front door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Grasp the E6 Door tab, and then push the door down. 3 Remove the waste toner box. 4 Locate and remove the printhead lens cleaner from Door E.
Note: If you are replacing the waste toner box, use the printhead lens cleaner that shipped with it. 211 5 E6 Door tab 1 Open Door E (front door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Grasp the E6 Door tab, and then push the door down. 3 Remove the waste toner box. 4 Locate and remove the printhead lens cleaner from Door E.
User's Guide
Page 214
Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Release the bar by pressing the E5 button located on the bottom of the E5 latch, lift the E5 latch, and then press the bar down. 214 Replace the cyan, magenta, and yellow photoconductors when 84 Replace color pc units appears. 1 Open Door E (front printer door). 11 Close Door E. Replacing a photoconductor Replace the black photoconductor when 84 Replace black pc unit appears.
Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Release the bar by pressing the E5 button located on the bottom of the E5 latch, lift the E5 latch, and then press the bar down. 214 Replace the cyan, magenta, and yellow photoconductors when 84 Replace color pc units appears. 1 Open Door E (front printer door). 11 Close Door E. Replacing a photoconductor Replace the black photoconductor when 84 Replace black pc unit appears.
User's Guide
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Photoconductor color Opening name Black E1 Cyan E2 Magenta E3 Yellow E4 4 Unpack the replacement photoconductor. 5 Align and insert the end of the photoconductor. 215 3 Remove the photoconductor(s) specified on the display.
Photoconductor color Opening name Black E1 Cyan E2 Magenta E3 Yellow E4 4 Unpack the replacement photoconductor. 5 Align and insert the end of the photoconductor. 215 3 Remove the photoconductor(s) specified on the display.
User's Guide
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6 Remove the tape from the top of the photoconductor. 7 Press the button forward to insert the photoconductor while removing the casing. 8 Lift the bar up, and then press latch E5 down so that it holds the bar in position. 216
6 Remove the tape from the top of the photoconductor. 7 Press the button forward to insert the photoconductor while removing the casing. 8 Lift the bar up, and then press latch E5 down so that it holds the bar in position. 216
User's Guide
Page 246
... images These are supported by the printer, the host computer, and the software program. Dark lines ABCDE ABCDE ABCDE One or more of the photoconductors may be defective. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are possible solutions. Try one ... Check the Paper Size setting Make sure the Paper Size setting matches the paper loaded in the tray to print. 246 If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s).
... images These are supported by the printer, the host computer, and the software program. Dark lines ABCDE ABCDE ABCDE One or more of the photoconductors may be defective. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are possible solutions. Try one ... Check the Paper Size setting Make sure the Paper Size setting matches the paper loaded in the tray to print. 246 If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s).
User's Guide
Page 247
...colored line These are possible solutions. Replace the photoconductor(s). Try one or more of the following: Clean the printhead lenses The printhead lenses may be replaced at the same time. Is a toner cartridge defective? Replace the toner cartridge. Are the photoconductors defective? The cyan, magenta, and yellow photoconductors... must all be dirty. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The black photoconductor can be replaced separately....
...colored line These are possible solutions. Replace the photoconductor(s). Try one or more of the following: Clean the printhead lenses The printhead lenses may be replaced at the same time. Is a toner cartridge defective? Replace the toner cartridge. Are the photoconductors defective? The cyan, magenta, and yellow photoconductors... must all be dirty. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The black photoconductor can be replaced separately....
User's Guide
Page 249
...absorbed moisture due to high humidity? • Load paper from a fresh package. • Store paper in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Repeating defects Do marks occur repeatedly only in one or more of the following: Check the darkness, ... 94 mm (3.7 in its original wrapper until you are possible solutions. The black photoconductor can be replaced at the same time. Try one color and multiple times on a page? The cyan, magenta, and yellow photoconductors must all be replaced separately. Check the paper Make sure you use it. 249 ...
...absorbed moisture due to high humidity? • Load paper from a fresh package. • Store paper in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Repeating defects Do marks occur repeatedly only in one or more of the following: Check the darkness, ... 94 mm (3.7 in its original wrapper until you are possible solutions. The black photoconductor can be replaced at the same time. Try one color and multiple times on a page? The cyan, magenta, and yellow photoconductors must all be replaced separately. Check the paper Make sure you use it. 249 ...
User's Guide
Page 251
... of the following : Is a toner cartridge defective? Is there toner in the tray. Contact Customer Support. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Try one or more of the following : Check the Paper Type setting Make sure the Paper Type... setting matches the paper loaded in the paper path? Replace the photoconductor(s). Toner specks These are possible solutions. Replace the toner cartridge. Contact Customer Support. 251 Toner fog or background shading appears on the...
... of the following : Is a toner cartridge defective? Is there toner in the tray. Contact Customer Support. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Try one or more of the following : Check the Paper Type setting Make sure the Paper Type... setting matches the paper loaded in the paper path? Replace the photoconductor(s). Toner specks These are possible solutions. Replace the toner cartridge. Contact Customer Support. 251 Toner fog or background shading appears on the...
User's Guide
Page 252
..., and color laser printers create colors in this manner. Additionally, they allow users to produce the desired color. The color information is passed through color conversion tables that translate the color into the appropriate amounts of cyan, magenta, yellow, and black toner needed to modify the color of each object is sent to reproduce a particular color. The black photoconductor can...
..., and color laser printers create colors in this manner. Additionally, they allow users to produce the desired color. The color information is passed through color conversion tables that translate the color into the appropriate amounts of cyan, magenta, yellow, and black toner needed to modify the color of each object is sent to reproduce a particular color. The black photoconductor can...
User's Guide
Page 269
...104 canceling from Windows desktop 104 canceling from Windows taskbar 104 print quality cleaning the printhead lenses 210 cleaning the scanner glass 220 replacing photoconductor(s) 214 replacing the waste toner box 205 print quality test pages, printing 103 print quality troubleshooting blank pages 245 characters have jagged ... 248 print is too dark 250 print is too light 249 print quality test pages 245 repeating defects 249 skewed print 249 solid color pages 250 toner fog or background shading 251 toner rubs off 251 toner specks 251 uneven print density 252 print troubleshooting error reading...
...104 canceling from Windows desktop 104 canceling from Windows taskbar 104 print quality cleaning the printhead lenses 210 cleaning the scanner glass 220 replacing photoconductor(s) 214 replacing the waste toner box 205 print quality test pages, printing 103 print quality troubleshooting blank pages 245 characters have jagged ... 248 print is too dark 250 print is too light 249 print quality test pages 245 repeating defects 249 skewed print 249 solid color pages 250 toner fog or background shading 251 toner rubs off 251 toner specks 251 uneven print density 252 print troubleshooting error reading...