Troubleshooting Guide
Page 2
...; Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are scanning a document, wait until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to... use . • Minimize the number and size of paper into the MFP. Print quality troubleshooting Light or faded print AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • You may be able to temporarily extend the toner cartridge life by pressing Darkness from the control panel. • For prints,...
...; Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are scanning a document, wait until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to... use . • Minimize the number and size of paper into the MFP. Print quality troubleshooting Light or faded print AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • You may be able to temporarily extend the toner cartridge life by pressing Darkness from the control panel. • For prints,...
Troubleshooting Guide
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... the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to the Ready prompt. • Replace the toner cartridge. Keep paper in its original wrapper and out of the MFP. Try paper from the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears...
... the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to the Ready prompt. • Replace the toner cartridge. Keep paper in its original wrapper and out of the MFP. Try paper from the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears...
Troubleshooting Guide
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...document, wait until Off appears. 8 Press . Handset - Black pages • Replace the toner cartridge. Scan troubleshooting Scanner does not respond • Check the display. Can send but not ... whether Fax Forwarding is an error message, see the User's Guide. • The MFP may need to which you are secure, if applicable: - Power supply - Partial document... Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that have been stored in use . 3 Click...
...document, wait until Off appears. 8 Press . Handset - Black pages • Replace the toner cartridge. Scan troubleshooting Scanner does not respond • Check the display. Can send but not ... whether Fax Forwarding is an error message, see the User's Guide. • The MFP may need to which you are secure, if applicable: - Power supply - Partial document... Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that have been stored in use . 3 Click...
Troubleshooting Guide
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As an alternative, dial the telephone number manually. MFP receives a blank fax • Ask the sender to have been a problem with the quality of the original document is satisfactory. • Resend the fax. Check .... 8 Press . 9 Press Stop to return to the Ready prompt. • If you would like to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. 4 Press . 5 Press...
As an alternative, dial the telephone number manually. MFP receives a blank fax • Ask the sender to have been a problem with the quality of the original document is satisfactory. • Resend the fax. Check .... 8 Press . 9 Press Stop to return to the Ready prompt. • If you would like to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. 4 Press . 5 Press...
User's Guide
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... Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting...
... Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting...
User's Guide
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Scan, copy, or fax a single-page document. Verify the level of the MFP 18 Load paper manually. Understanding the parts of paper in the paper tray. Access the toner cartridge. Release the front cover. Lock the scanner unit during transport. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP. Load paper automatically.
Scan, copy, or fax a single-page document. Verify the level of the MFP 18 Load paper manually. Understanding the parts of paper in the paper tray. Access the toner cartridge. Release the front cover. Lock the scanner unit during transport. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP. Load paper automatically.
User's Guide
Page 61
b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly. 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information. Maintaining the MFP 61
b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly. 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information. Maintaining the MFP 61
User's Guide
Page 62
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place. Installing a toner cartridge 62
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place. Installing a toner cartridge 62
User's Guide
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For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Note: If the error message reappears after redistributing the toner, replace the toner cartridge. Note: The front cover must be closed to start a new print, copy, scan, or fax job. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 3 Close the front cover.
For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Note: If the error message reappears after redistributing the toner, replace the toner cartridge. Note: The front cover must be closed to start a new print, copy, scan, or fax job. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 3 Close the front cover.
User's Guide
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Note: If print quality does not improve, replace the toner cartridge. 2 To remove the toner cartridge: a Press the button on the print cartridge assembly. Redistributing toner 64 b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover.
Note: If print quality does not improve, replace the toner cartridge. 2 To remove the toner cartridge: a Press the button on the print cartridge assembly. Redistributing toner 64 b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover.
User's Guide
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Replacing the photoconductor 66 Note: The toner cartridge snaps into the new photoconductor. 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover.
Replacing the photoconductor 66 Note: The toner cartridge snaps into the new photoconductor. 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover.
User's Guide
Page 67
...careful not to let any water drip onto or inside the MFP. Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. Cleaning the outside of the MFP Wipe the outside surface of the white top cover and white ...sheet until they are clean and dry. 4 Wipe the underside of the MFP with a soft, clean, lint-free ...
...careful not to let any water drip onto or inside the MFP. Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. Cleaning the outside of the MFP Wipe the outside surface of the white top cover and white ...sheet until they are clean and dry. 4 Wipe the underside of the MFP with a soft, clean, lint-free ...
User's Guide
Page 68
... the front cover, and pull on a clean, dry surface. Warning: Do not touch the green photoconductor drum. 3 Place the print cartridge assembly on the handle to touch the transfer roller located under the toner cartridge. Cleaning the inside of the MFP CAUTION: The fuser area is hot. Warning: While cleaning the inside of the...
... the front cover, and pull on a clean, dry surface. Warning: Do not touch the green photoconductor drum. 3 Place the print cartridge assembly on the handle to touch the transfer roller located under the toner cartridge. Cleaning the inside of the MFP CAUTION: The fuser area is hot. Warning: While cleaning the inside of the...
User's Guide
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... pages1 X340H22G Photoconductor kit Up to 30,000 pages2 X340A21G Toner Cartridge (X340/X340n/X342n) 2500 standard pages1 X340H21G High yield toner cartridge (X342n) 6000 standard pages1 1 Declared yield value in accordance with ISO/IEC 19752. 2 Based on the computer screen. Recycling Lexmark products To return Lexmark products to locate a dealer near you, visit our Web...
... pages1 X340H22G Photoconductor kit Up to 30,000 pages2 X340A21G Toner Cartridge (X340/X340n/X342n) 2500 standard pages1 X340H21G High yield toner cartridge (X342n) 6000 standard pages1 1 Declared yield value in accordance with ISO/IEC 19752. 2 Based on the computer screen. Recycling Lexmark products To return Lexmark products to locate a dealer near you, visit our Web...
User's Guide
Page 84
... Minimize the number and size of graphics and images in use. Disconnect the USB cable, and then reconnect it. If you are using the MFP. Solution See Display is normal. on page 73. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and... Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to Set As Default. For more information, see Installing a toner cartridge on page 62. Remove and reinstall the ...
... Minimize the number and size of graphics and images in use. Disconnect the USB cable, and then reconnect it. If you are using the MFP. Solution See Display is normal. on page 73. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and... Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to Set As Default. For more information, see Installing a toner cartridge on page 62. Remove and reinstall the ...
User's Guide
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...to return to temporarily extend the toner cartridge life by redistributing the toner. For more information, see Installing a toner cartridge on page 68. For more information, see Cleaning the inside of the MFP on page 62. For more ...MFP. You may be able to temporarily extend the toner cartridge life by redistributing the toner. Replace the toner cartridge. Use only new, dry paper. For more information, see Installing a toner cartridge on page 63. For more information, see Redistributing toner on page 62. For more information, see Installing a toner cartridge...
...to return to temporarily extend the toner cartridge life by redistributing the toner. For more information, see Installing a toner cartridge on page 68. For more information, see Cleaning the inside of the MFP on page 62. For more ...MFP. You may be able to temporarily extend the toner cartridge life by redistributing the toner. Replace the toner cartridge. Use only new, dry paper. For more information, see Installing a toner cartridge on page 63. For more information, see Redistributing toner on page 62. For more information, see Installing a toner cartridge...
User's Guide
Page 86
Clean the inside of the MFP. Print quality troubleshooting 86 Replace the toner cartridge. For more information, see Installing a toner cartridge on page 62. For more information, see Installing a toner cartridge on page 62. Make sure the paper guides in the manual feeder on page 35. For more information, see Installing a toner cartridge on page 62. For more information, see...
Clean the inside of the MFP. Print quality troubleshooting 86 Replace the toner cartridge. For more information, see Installing a toner cartridge on page 62. For more information, see Installing a toner cartridge on page 62. Make sure the paper guides in the manual feeder on page 35. For more information, see Installing a toner cartridge on page 62. For more information, see...
User's Guide
Page 87
... paper from a freshly opened pack. For more information, see Installing a toner cartridge on page 65. Black pages Replace the toner cartridge. For more information, see Replacing the photoconductor on page 62. Print quality troubleshooting 87 The MFP may need to be serviced. If replacing the toner cartridge does not correct the problem, replace the photoconductor. For more...
... paper from a freshly opened pack. For more information, see Installing a toner cartridge on page 65. Black pages Replace the toner cartridge. For more information, see Replacing the photoconductor on page 62. Print quality troubleshooting 87 The MFP may need to be serviced. If replacing the toner cartridge does not correct the problem, replace the photoconductor. For more...
User's Guide
Page 90
If you used a Speed Dial button: • Check to make sure it if necessary. MFP receives a blank fax Ask the sender to dial. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. Problem Solution ...
If you used a Speed Dial button: • Check to make sure it if necessary. MFP receives a blank fax Ask the sender to dial. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. Problem Solution ...
User's Guide
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... computer: 1 Insert the Software and Documentation CD. 2 Install the QLINK software. Remove the defective toner cartridge, and install a new Lexmark toner cartridge. For supplies information, see Loading paper in the paper tray. Resend the fax. Check the USB connection at the MFP and at the computer. Restart the computer. Error messages troubleshooting Problem Change Media Close...
... computer: 1 Insert the Software and Documentation CD. 2 Install the QLINK software. Remove the defective toner cartridge, and install a new Lexmark toner cartridge. For supplies information, see Loading paper in the paper tray. Resend the fax. Check the USB connection at the MFP and at the computer. Restart the computer. Error messages troubleshooting Problem Change Media Close...