Troubleshooting Guide
Page 1
...; If you are experiencing, the message on . • The printer cable is securely attached to know your printer is not responding, first make sure you want to print. Lexmark™ C77x Troubleshooting Guide Online customer support Customer support is available on the left side of the printer. Jobs do not print 1 Open the document you are...
...; If you are experiencing, the message on . • The printer cable is securely attached to know your printer is not responding, first make sure you want to print. Lexmark™ C77x Troubleshooting Guide Online customer support Customer support is available on the left side of the printer. Jobs do not print 1 Open the document you are...
User's Guide
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...Toner waste container ...60 Fuser and ITU ...60 Recycling Lexmark products ...61 Chapter 5: Clearing paper jams 62 Identifying ...69 Clearing image transfer unit jams ...71 If you still need help ...77 Chapter 6: Administrative support 78 Adjusting operator panel brightness and contrast 78 Disabling operator panel menus ...78 Enabling operator panel... Coverage Estimator ...85 Size sensing ...85 Configuring printer alerts ...86 Chapter 7: Troubleshooting 87 Online customer support ...87 Calling for service ...87 Checking an unresponsive printer ...87 Printing multi-language PDFs ...87 Solving...
...Toner waste container ...60 Fuser and ITU ...60 Recycling Lexmark products ...61 Chapter 5: Clearing paper jams 62 Identifying ...69 Clearing image transfer unit jams ...71 If you still need help ...77 Chapter 6: Administrative support 78 Adjusting operator panel brightness and contrast 78 Disabling operator panel menus ...78 Enabling operator panel... Coverage Estimator ...85 Size sensing ...85 Configuring printer alerts ...86 Chapter 7: Troubleshooting 87 Online customer support ...87 Calling for service ...87 Checking an unresponsive printer ...87 Printing multi-language PDFs ...87 Solving...
User's Guide
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... the 2000-sheet drawer. 1 Unpack the 2000-sheet drawer and remove any packing material. 2 Place the drawer in the location you have chosen for your printer. 3 If you align the holes in the drawer with Installing a 500-sheet drawer. b Lower the 2000-sheet drawer onto the bars, making sure you are... will install the power cord for each bar). 4 Adjust the four leveling feet on top of the drawer, if necessary. Installing a 2000-sheet drawer Your printer supports one optional 2000-sheet drawer. Leveling feet Installing a 2000-sheet drawer 6
... the 2000-sheet drawer. 1 Unpack the 2000-sheet drawer and remove any packing material. 2 Place the drawer in the location you have chosen for your printer. 3 If you align the holes in the drawer with Installing a 500-sheet drawer. b Lower the 2000-sheet drawer onto the bars, making sure you are... will install the power cord for each bar). 4 Adjust the four leveling feet on top of the drawer, if necessary. Installing a 2000-sheet drawer Your printer supports one optional 2000-sheet drawer. Leveling feet Installing a 2000-sheet drawer 6
User's Guide
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Warning: If you have chosen for your printer, or install it on the 500-sheet drawer. a Insert the screws through the holes next to three additional 500-sheet drawers. Even when fully inserted, ... seated securely on the other drawer. 3 If you can only add one additional 500-sheet drawer. Installing and removing options Installing a 500-sheet drawer Your printer supports up to the positioning posts on another 500-sheet drawer, or continue with stabilizing screws. Make sure it on another drawer: a Align the holes in...
Warning: If you have chosen for your printer, or install it on the 500-sheet drawer. a Insert the screws through the holes next to three additional 500-sheet drawers. Even when fully inserted, ... seated securely on the other drawer. 3 If you can only add one additional 500-sheet drawer. Installing and removing options Installing a 500-sheet drawer Your printer supports up to the positioning posts on another 500-sheet drawer, or continue with stabilizing screws. Make sure it on another drawer: a Align the holes in...
User's Guide
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... duplex unit into place. Installing a duplex unit 8 Make sure it on both sides of a sheet of paper. Installing and removing options Installing a duplex unit Your printer supports an optional duplex unit that lets you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer between the duplex...
... duplex unit into place. Installing a duplex unit 8 Make sure it on both sides of a sheet of paper. Installing and removing options Installing a duplex unit Your printer supports an optional duplex unit that lets you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer between the duplex...
User's Guide
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... the mounting brackets could damage tabletops or fabrics. 1 Unpack the output expander and remove any packing material. 2 Remove the printer top cover. Installing the printer 9 Make sure it is designed to lift it, do not lift by the front of print material only. b Lower the... printer into place. Installing and removing options Installing the printer CAUTION: The printer weighs 48-82 kg (105-181 lb). Installing an output expander Your printer supports an optional output expander that lets you unpack the output expander, install...
... the mounting brackets could damage tabletops or fabrics. 1 Unpack the output expander and remove any packing material. 2 Remove the printer top cover. Installing the printer 9 Make sure it is designed to lift it, do not lift by the front of print material only. b Lower the... printer into place. Installing and removing options Installing the printer CAUTION: The printer weighs 48-82 kg (105-181 lb). Installing an output expander Your printer supports an optional output expander that lets you unpack the output expander, install...
User's Guide
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...to hold the weight of the mounting brackets could damage tabletops or fabrics. 1 Unpack the mailbox and remove any packing material. 2 Remove the printer top cover. Otherwise, the edges of print material only. excess weight may damage it immediately. Installing a 5-bin mailbox 11 Do not use it... as a shelf; Warning: The mailbox is designed to 500 sheets of paper. Installing and removing options Installing a 5-bin mailbox Your printer supports a 5-bin mailbox that lets you unpack the mailbox, install it . 3 Align the mounting brackets on the bottom of the mailbox with the ...
...to hold the weight of the mounting brackets could damage tabletops or fabrics. 1 Unpack the mailbox and remove any packing material. 2 Remove the printer top cover. Otherwise, the edges of print material only. excess weight may damage it immediately. Installing a 5-bin mailbox 11 Do not use it... as a shelf; Warning: The mailbox is designed to 500 sheets of paper. Installing and removing options Installing a 5-bin mailbox Your printer supports a 5-bin mailbox that lets you unpack the mailbox, install it . 3 Align the mounting brackets on the bottom of the mailbox with the ...
User's Guide
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Installing a StapleSmart finisher 12 See the information sheet included with the finisher for detailed installation instructions. Installing and removing options 5 Attach the printer top cover to the mailbox. 6 Attach the mailbox paper bail to the top cover. Installing a StapleSmart finisher Your printer supports a StapleSmart finisher.
Installing a StapleSmart finisher 12 See the information sheet included with the finisher for detailed installation instructions. Installing and removing options 5 Attach the printer top cover to the mailbox. 6 Attach the mailbox paper bail to the top cover. Installing a StapleSmart finisher Your printer supports a StapleSmart finisher.
User's Guide
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Touch something metal on the card must touch the system board. The entire length of the connector on the printer before you touch a card. 1 Remove the system board access cover. Only one of each latch fits over the notch on the end of the card ... seat the card. 6 Make sure each type of card is supported. Avoid touching the metal pins on the system board. 4 Push the card firmly into place. Installing memory and option cards 14 Note: Firmware and flash memory cards offered for other Lexmark printers cannot be used with the notches on the connector. 5 Push...
Touch something metal on the card must touch the system board. The entire length of the connector on the printer before you touch a card. 1 Remove the system board access cover. Only one of each latch fits over the notch on the end of the card ... seat the card. 6 Make sure each type of card is supported. Avoid touching the metal pins on the system board. 4 Push the card firmly into place. Installing memory and option cards 14 Note: Firmware and flash memory cards offered for other Lexmark printers cannot be used with the notches on the connector. 5 Push...
User's Guide
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... parallel port Adds a serial port Note: The network models ship with an integrated Ethernet print server already installed. Installing an option card Your printer has one expansion card slot that covers the connector slot, and then lift the plate off. You need a small Phillips screwdriver to the system.... 3 Unpack the option card. For more information, see Removing the system board access cover. 2 Remove the screw from the metal plate that supports a number of the option card must fit through the connector slot. 5 Push the option card firmly into the option card connector. 6 Secure ...
... parallel port Adds a serial port Note: The network models ship with an integrated Ethernet print server already installed. Installing an option card Your printer has one expansion card slot that covers the connector slot, and then lift the plate off. You need a small Phillips screwdriver to the system.... 3 Unpack the option card. For more information, see Removing the system board access cover. 2 Remove the screw from the metal plate that supports a number of the option card must fit through the connector slot. 5 Push the option card firmly into the option card connector. 6 Secure ...
User's Guide
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... Press the Back button to return to stop the mechanical operation of the printer. Press the Menu button to connect a host computer. When the printer has stopped, the status line in a USB flash memory device and print PDF and supported graphic files (.gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx..., and .dcx files). The lights indicate whether the printer power is not ready. When navigating through text that will appear. The Left and ...
... Press the Back button to return to stop the mechanical operation of the printer. Press the Menu button to connect a host computer. When the printer has stopped, the status line in a USB flash memory device and print PDF and supported graphic files (.gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx..., and .dcx files). The lights indicate whether the printer power is not ready. When navigating through text that will appear. The Left and ...
User's Guide
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... must be compatible with NTFS or any other jobs finish. Devices only supporting USB low speed capabilities are not supported. • USB devices must support the Full-Speed standard as when a paper jam has occurred, the printer ignores the memory device. • If you insert the memory device when... so you insert the memory device when the printer requires attention such as well. Printing from a USB flash memory device 27 For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Select Continue, and your job prints ...
... must be compatible with NTFS or any other jobs finish. Devices only supporting USB low speed capabilities are not supported. • USB devices must support the Full-Speed standard as when a paper jam has occurred, the printer ignores the memory device. • If you insert the memory device when... so you insert the memory device when the printer requires attention such as well. Printing from a USB flash memory device 27 For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Select Continue, and your job prints ...
User's Guide
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...installed. Printing a font sample list 30 Note: PPDS Fonts only appears if PPDS is on and the Ready message appears. 2 Press on the printer. The message Printing Directory List appears on the hard disk. Note: Print Directory is "Not Connected", the LAN drop may not be active,... Ready state after the directory list prints. Note: If an optional MarkNet N8000 series internal print server is "Connected." Consult a system support person for your printer: 1 Make sure the printer is on and the Ready message appears. 2 Press on the network setup page, and confirm that the...
...installed. Printing a font sample list 30 Note: PPDS Fonts only appears if PPDS is on and the Ready message appears. 2 Press on the printer. The message Printing Directory List appears on the hard disk. Note: Print Directory is "Not Connected", the LAN drop may not be active,... Ready state after the directory list prints. Note: If an optional MarkNet N8000 series internal print server is "Connected." Consult a system support person for your printer: 1 Make sure the printer is on and the Ready message appears. 2 Press on the network setup page, and confirm that the...
User's Guide
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Make sure the tray is pushed completely into the printer. Straighten the edges of the stack on a level surface. 6 Place the paper against the back left corner of the tray until it touches the front guide. 5 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Note: Do not exceed the maximum stack height. Do not load bent or wrinkled print media. 7 Close the tray. Overfilling the tray may cause paper jams. Loading the trays 34 Printing 4 Slide the bottom support toward the front of the tray, print side down.
Make sure the tray is pushed completely into the printer. Straighten the edges of the stack on a level surface. 6 Place the paper against the back left corner of the tray until it touches the front guide. 5 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Note: Do not exceed the maximum stack height. Do not load bent or wrinkled print media. 7 Close the tray. Overfilling the tray may cause paper jams. Loading the trays 34 Printing 4 Slide the bottom support toward the front of the tray, print side down.
User's Guide
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...unless they are specifically designed for electrophotographic printing. • Do not forget to change the Paper Size setting when using a source that does not support auto size sensing. • Do not remove trays while a job is printing or Busy appears on the operator panel. • Make sure the...relative humidity is usually indicated on the paper package. • Do not use paper that has been cut or trimmed by the temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the page) greater than ±0.09 in., such as optical ...
...unless they are specifically designed for electrophotographic printing. • Do not forget to change the Paper Size setting when using a source that does not support auto size sensing. • Do not remove trays while a job is printing or Busy appears on the operator panel. • Make sure the...relative humidity is usually indicated on the paper package. • Do not use paper that has been cut or trimmed by the temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the page) greater than ±0.09 in., such as optical ...
User's Guide
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...; Do not use preprinted card stock manufactured with the printer before purchasing a large quantity. For more information on ...from the operator panel, the printer driver, or from the Paper Size menu, and supported weights. These help avoid media...; Avoid using card stock that may contaminate the printer. Try a sample of any card stock considered for...Preprinting introduces semi-liquid and volatile components into the printer. • The use with chemicals that preprinting,... storage. Set this from the operator panel, the printer driver, or from MarkVision Professional. For more than ...
...; Do not use preprinted card stock manufactured with the printer before purchasing a large quantity. For more information on ...from the operator panel, the printer driver, or from the Paper Size menu, and supported weights. These help avoid media...; Avoid using card stock that may contaminate the printer. Try a sample of any card stock considered for...Preprinting introduces semi-liquid and volatile components into the printer. • The use with chemicals that preprinting,... storage. Set this from the operator panel, the printer driver, or from MarkVision Professional. For more than ...
User's Guide
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....85 x 127 mm to 48 inches long) 7 3/4 Envelope 98.4 x 190.5 mm (Monarch) (3.875 x 7.5 in .) unless otherwise specified. supported without size sensing* 8- Media specifications 500-sheet trays Multi-purpose feeder Optional high capacity feeder Optional duplex unit Optional envelope drawer Optional banner tray Optional... 5-bin mailbox Standard Offset Staple Media sizes and support Legend 3 - supported with tray size sensing turned off in the appropriate trays. ** When selected, the page is formatted for 215...
....85 x 127 mm to 48 inches long) 7 3/4 Envelope 98.4 x 190.5 mm (Monarch) (3.875 x 7.5 in .) unless otherwise specified. supported without size sensing* 8- Media specifications 500-sheet trays Multi-purpose feeder Optional high capacity feeder Optional duplex unit Optional envelope drawer Optional banner tray Optional... 5-bin mailbox Standard Offset Staple Media sizes and support Legend 3 - supported with tray size sensing turned off in the appropriate trays. ** When selected, the page is formatted for 215...
User's Guide
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...8 8 8 8 to 8.5 in . to 215.9 mm x 355.6 mm 4.125 in . Media support by type for 215.9 x 355.6 mm (8.5 x 14 in . supported with tray size sensing turned off in the appropriate trays. ** When selected, the page is formatted for ...3 3 3 3 8 8 8 33 8 Standard Offset Staple Identifying media sources and specifications 54 x 8.27 in .) unless otherwise specified. supported 8- supported without size sensing* 8- 500-sheet trays Multi-purpose feeder Optional high capacity feeder Optional duplex unit Optional envelope drawer Optional banner tray Optional 5-bin...
...8 8 8 8 to 8.5 in . to 215.9 mm x 355.6 mm 4.125 in . Media support by type for 215.9 x 355.6 mm (8.5 x 14 in . supported with tray size sensing turned off in the appropriate trays. ** When selected, the page is formatted for ...3 3 3 3 8 8 8 33 8 Standard Offset Staple Identifying media sources and specifications 54 x 8.27 in .) unless otherwise specified. supported 8- supported without size sensing* 8- 500-sheet trays Multi-purpose feeder Optional high capacity feeder Optional duplex unit Optional envelope drawer Optional banner tray Optional 5-bin...
User's Guide
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... 199 g/m2 (110 lb) Not recommended Not supported 203 g/m2 (125 lb) 203 g/m2 (125 lb) Not supported Not supported Cover 216 g/m2 (80 lb) 216 g/m2 (80 lb) Not supported Not supported Transparencies2 Laser printer 161 to 169 g/m2 161 to 169 g/m2 Not supported (43 to 45lb bond) (43 to 45lb ...bond) Not supported Labels-maximum2,4 Paper 180 g/m2 (48 lb bond...
... 199 g/m2 (110 lb) Not recommended Not supported 203 g/m2 (125 lb) 203 g/m2 (125 lb) Not supported Not supported Cover 216 g/m2 (80 lb) 216 g/m2 (80 lb) Not supported Not supported Transparencies2 Laser printer 161 to 169 g/m2 161 to 169 g/m2 Not supported (43 to 45lb bond) (43 to 45lb ...bond) Not supported Labels-maximum2,4 Paper 180 g/m2 (48 lb bond...
User's Guide
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...m2 (65 176 g/m2 (65 Not supported lb) lb) 199 g/m2 (110 lb) 199 g/m2 (110 Not supported lb) 203 g/m2 (125 lb) 203 g/m2 (125 Not supported lb) Cover 216 g/m2 (80 lb) Not supported 216 g/m2 (80 216 g/m2 (80 Not supported lb) lb) Transparencies2 Laser printer 161 to 169 g/m2 (43 to 45lb... bond)4,5 Not supported 161 to 169 g/ 161 to 169 g/ m2...
...m2 (65 176 g/m2 (65 Not supported lb) lb) 199 g/m2 (110 lb) 199 g/m2 (110 Not supported lb) 203 g/m2 (125 lb) 203 g/m2 (125 Not supported lb) Cover 216 g/m2 (80 lb) Not supported 216 g/m2 (80 216 g/m2 (80 Not supported lb) lb) Transparencies2 Laser printer 161 to 169 g/m2 (43 to 45lb... bond)4,5 Not supported 161 to 169 g/ 161 to 169 g/ m2...