Troubleshooting Guide
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...39 Replacing the battery 39 Upgrading the hard disk drive or solid state drive 41 Replacing memory 48 Chapter 6. Warranty information . . . . 63 Types of your computer . ...(HDD) or solid state drive (SSD) problems 31 Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33 Chapter 4. Finding information . . . . . 1 This guide and other publications . . ...modem correctly . . . 6 Handle storage media and drives properly 6 Be sure not to modify your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 Be gentle with the ...
...39 Replacing the battery 39 Upgrading the hard disk drive or solid state drive 41 Replacing memory 48 Chapter 6. Warranty information . . . . 63 Types of your computer . ...(HDD) or solid state drive (SSD) problems 31 Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33 Chapter 4. Finding information . . . . . 1 This guide and other publications . . ...modem correctly . . . 6 Handle storage media and drives properly 6 Be sure not to modify your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 Be gentle with the ...
Troubleshooting Guide
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...your system board, or HDD or SSD. Note: The SDHC card cannot be used . v Do not modify or tape the latches to replace your ThinkPad computer 7 This action reduces any of the drive slot. PC Card - v When replacing the primary HDD or SSD, reattach the cover of the... following actions could damage the device. - Memory module - If you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it not to or from your passwords. v Before you will have to keep the display ...
...your system board, or HDD or SSD. Note: The SDHC card cannot be used . v Do not modify or tape the latches to replace your ThinkPad computer 7 This action reduces any of the drive slot. PC Card - v When replacing the primary HDD or SSD, reattach the cover of the... following actions could damage the device. - Memory module - If you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it not to or from your passwords. v Before you will have to keep the display ...
Troubleshooting Guide
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...Replaceable Units and the location of this first" on page v, and also Chapter 2, "Taking care of your ThinkPad computer," on your system is running and Access Help is inaccessible. See http://www.lenovo.com/think/support. See "Problem solving" in the following : the HDD, the SSD, the PCI Express ...Mini Card, the Modem Daughter Card, the memory, the keyboard, or the palm rest. For details about safety. What safety...
...Replaceable Units and the location of this first" on page v, and also Chapter 2, "Taking care of your ThinkPad computer," on your system is running and Access Help is inaccessible. See http://www.lenovo.com/think/support. See "Problem solving" in the following : the HDD, the SSD, the PCI Express ...Mini Card, the Modem Daughter Card, the memory, the keyboard, or the palm rest. For details about safety. What safety...
Troubleshooting Guide
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...: Keyboard error Make sure that there are you have the computer serviced. 16 ThinkPad® R500 Service and Troubleshooting Guide If you added a memory module just before turning the computer on the keyboard, or if you still have a problem, have increased memory just before turning the computer on, reinstall it does, have the computer...
...: Keyboard error Make sure that there are you have the computer serviced. 16 ThinkPad® R500 Service and Troubleshooting Guide If you added a memory module just before turning the computer on the keyboard, or if you still have a problem, have increased memory just before turning the computer on, reinstall it does, have the computer...
Troubleshooting Guide
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... and remove the WAN card. Remove it. 1803: Unauthorized daughter card is installed, it must be in the lower slot, configuration - If only memory one memory module is plugged in the computer. Run the BIOS Setup Utility to complete the boot incomplete process. Power off and remove the daughter card. The.... Message Solution 0251: System CMOS checksum bad The system CMOS might have been corrupted by pressing F10. then turn it . 1830: Invalid The current memory configuration is not supported on to Slot-0 or the lower slot. Power off and install...
... and remove the WAN card. Remove it. 1803: Unauthorized daughter card is installed, it must be in the lower slot, configuration - If only memory one memory module is plugged in the computer. Run the BIOS Setup Utility to complete the boot incomplete process. Power off and remove the daughter card. The.... Message Solution 0251: System CMOS checksum bad The system CMOS might have been corrupted by pressing F10. then turn it . 1830: Invalid The current memory configuration is not supported on to Slot-0 or the lower slot. Power off and install...
Troubleshooting Guide
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...have the computer serviced. If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. 18 ThinkPad® R500 Service and Troubleshooting Guide Have the drive serviced. Type the password and press Enter to use the computer. Hibernation error Operating system ... working . Have the drive serviced. An HDD or SSD password is not working . The HDD or SSD is set . v If the memory size has been changed between the time your computer entered hibernation mode and the time it was before your computer cannot resume normal operation. v...
...have the computer serviced. If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. 18 ThinkPad® R500 Service and Troubleshooting Guide Have the drive serviced. Type the password and press Enter to use the computer. Hibernation error Operating system ... working . Have the drive serviced. An HDD or SSD password is not working . The HDD or SSD is set . v If the memory size has been changed between the time your computer entered hibernation mode and the time it was before your computer cannot resume normal operation. v...
Troubleshooting Guide
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...operating system Check that the operating system has no failure and is installed, make sure that it is correctly installed in the lower slot. If memory modules are installed in both of the slots, make sure that they are installed correctly. The Security Chip has a problem. the default setting... the device you want to boot from . Beep errors One short beep, pause, three short beeps, pause, three more short beeps, and one memory module is installed correctly. The video function has a problem. The system board has a problem. Cannot boot from device=C:\WINDOWS\EMM386.EXE RAM to ...
...operating system Check that the operating system has no failure and is installed, make sure that it is correctly installed in the lower slot. If memory modules are installed in both of the slots, make sure that they are installed correctly. The Security Chip has a problem. the default setting... the device you want to boot from . Beep errors One short beep, pause, three short beeps, pause, three more short beeps, and one memory module is installed correctly. The video function has a problem. The system board has a problem. Cannot boot from device=C:\WINDOWS\EMM386.EXE RAM to ...
Troubleshooting Guide
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.... Solution: 1. It may be charged for error messages during startup. Chapter 3. Memory problems Problem: Your memory is required, and a fee will be charged for your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Password problems ...will be necessary to remove all added memories to test the computer with only the factory-installed memories, and then reinstall the memory one at a time to "Replacing memory" on page 48. 5. If you forget your supervisor password, a Lenovo authorized servicer cannot reset your computer....
.... Solution: 1. It may be charged for error messages during startup. Chapter 3. Memory problems Problem: Your memory is required, and a fee will be charged for your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Password problems ...will be necessary to remove all added memories to test the computer with only the factory-installed memories, and then reinstall the memory one at a time to "Replacing memory" on page 48. 5. If you forget your supervisor password, a Lenovo authorized servicer cannot reset your computer....
Troubleshooting Guide
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...Remove the battery. 5. You can increase the amount of memory in your computer by your body, which could damage the SO-DIMM. 12. Reinstall the battery. 14. Remove the palm rest. 48 ThinkPad® R500 Service and Troubleshooting Guide Turn the computer over . 4. ...This action reduces any static electricity in the memory slot of the SO-DIMM. 2. Replacing memory Important: Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way...
...Remove the battery. 5. You can increase the amount of memory in your computer by your body, which could damage the SO-DIMM. 12. Reinstall the battery. 14. Remove the palm rest. 48 ThinkPad® R500 Service and Troubleshooting Guide Turn the computer over . 4. ...This action reduces any static electricity in the memory slot of the SO-DIMM. 2. Replacing memory Important: Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way...
Troubleshooting Guide
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... future use. 7. Attention: To avoid damaging the SO-DIMM, do not touch its contact edge. 50 ThinkPad® R500 Service and Troubleshooting Guide c. If your fingers. If the two SO-DIMMs are already installed in the memory slots, remove an SO-DIMM to save it for the new one by pulling the tab...
... future use. 7. Attention: To avoid damaging the SO-DIMM, do not touch its contact edge. 50 ThinkPad® R500 Service and Troubleshooting Guide c. If your fingers. If the two SO-DIMMs are already installed in the memory slots, remove an SO-DIMM to save it for the new one by pulling the tab...
Troubleshooting Guide
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Make sure that the card is firmly fixed in the lower slot. 2 1 2 1 9. Chapter 5. Upgrading and replacing devices 51 8. Note: If you install a memory module in only one of about 20 degrees 1 ; Pivot the SO-DIMM downward until it in the slot and does not move easily. then press it firmly 2 . With the notched end of the SO-DIMM toward the contact edge side of the socket, insert the SO-DIMM into the socket at an angle of the two memory slots, install it snaps into place. 10.
Make sure that the card is firmly fixed in the lower slot. 2 1 2 1 9. Chapter 5. Upgrading and replacing devices 51 8. Note: If you install a memory module in only one of about 20 degrees 1 ; Pivot the SO-DIMM downward until it in the slot and does not move easily. then press it firmly 2 . With the notched end of the SO-DIMM toward the contact edge side of the socket, insert the SO-DIMM into the socket at an angle of the two memory slots, install it snaps into place. 10.
Troubleshooting Guide
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d. The "Installed memory" item shows the total amount of the palm rest until it clicks into place. Upgrading and replacing devices 53 Reinstall the four screws for the palm rest. 12. Reinstall the battery. 13. Turn on the computer. 2. When the ThinkPad logo comes up, immediately press F1 to the computer. Close the... Setup Utility. 3. To make sure that the SO-DIMM is installed correctly, do as follows: 1. Chapter 5. Turn the computer over . Push the front side of memory installed in your computer. c.
d. The "Installed memory" item shows the total amount of the palm rest until it clicks into place. Upgrading and replacing devices 53 Reinstall the four screws for the palm rest. 12. Reinstall the battery. 13. Turn on the computer. 2. When the ThinkPad logo comes up, immediately press F1 to the computer. Close the... Setup Utility. 3. To make sure that the SO-DIMM is installed correctly, do as follows: 1. Chapter 5. Turn the computer over . Push the front side of memory installed in your computer. c.
Troubleshooting Guide
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..., and the hard drive. Optional-service CRUs can use either of CRU are secured by a Lenovo service technician. Examples of two screws, whereas optional-service CRUs require some technical skill, as well as tools such as memory, wireless cards, notebook keyboards, and palm rests with fingerprint reader and touchpad may be CRUs...
..., and the hard drive. Optional-service CRUs can use either of CRU are secured by a Lenovo service technician. Examples of two screws, whereas optional-service CRUs require some technical skill, as well as tools such as memory, wireless cards, notebook keyboards, and palm rests with fingerprint reader and touchpad may be CRUs...
Troubleshooting Guide
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... a list of the Support Center for wireless LAN Intel® Turbo Memory card Keyboard Self-service CRUs X X X X X X X X X Optional-service CRUs X X X X X X X Online Hardware Maintenance Manual X X X X X X X X Online Video X X X X X X X X 68 ThinkPad® R500 Service and Troubleshooting Guide v The Customer Support Center. For the telephone ... Access Help AC adapter Power cord for AC adapter TrackPoint cap Battery Storage device (HDD or SSD) Ultrabay device Memory Palm rest PCI Express Mini Card for your machine type, see "Worldwide telephone list" on page 57. Note: ...
... a list of the Support Center for wireless LAN Intel® Turbo Memory card Keyboard Self-service CRUs X X X X X X X X X Optional-service CRUs X X X X X X X Online Hardware Maintenance Manual X X X X X X X X Online Video X X X X X X X X 68 ThinkPad® R500 Service and Troubleshooting Guide v The Customer Support Center. For the telephone ... Access Help AC adapter Power cord for AC adapter TrackPoint cap Battery Storage device (HDD or SSD) Ultrabay device Memory Palm rest PCI Express Mini Card for your machine type, see "Worldwide telephone list" on page 57. Note: ...
Troubleshooting Guide
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... Serial Bus (USB) connectors v IEEE 1394 connector v RJ11 Modem connector v RJ45 Ethernet connector v Serial Ultrabay Enhanced v Docking connector © Copyright Lenovo 2008 69 Memory v Double data rate (DDR) 3 synchronous dynamic random access memory Storage device v 1.8-inch (46 mm) solid state drive or 2.5-inch (64 mm) hard disk drive Display The color display uses...
... Serial Bus (USB) connectors v IEEE 1394 connector v RJ11 Modem connector v RJ45 Ethernet connector v Serial Ultrabay Enhanced v Docking connector © Copyright Lenovo 2008 69 Memory v Double data rate (DDR) 3 synchronous dynamic random access memory Storage device v 1.8-inch (46 mm) solid state drive or 2.5-inch (64 mm) hard disk drive Display The color display uses...
Troubleshooting Guide
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... 6 E error messages troubleshooting 15 F factory contents restoring 36 features hardware 69 features and specifications 69 © Copyright Lenovo 2008 finding information 1 fingerprint reader caring for 7 troubleshooting 33 frequently asked questions 11 H hard disk drive diagnosing 13 ... 41 help and service 55 hibernation mode troubleshooting 25 I important instructions v important tips 5 K keyboard cleaning 8 troubleshooting 24 M memory replacing 48 troubleshooting 23 modem connection 6 N negative ions 5 notices 73 electronic emissions 74 EU environmental 77 Export classification 74 FCC...
... 6 E error messages troubleshooting 15 F factory contents restoring 36 features hardware 69 features and specifications 69 © Copyright Lenovo 2008 finding information 1 fingerprint reader caring for 7 troubleshooting 33 frequently asked questions 11 H hard disk drive diagnosing 13 ... 41 help and service 55 hibernation mode troubleshooting 25 I important instructions v important tips 5 K keyboard cleaning 8 troubleshooting 24 M memory replacing 48 troubleshooting 23 modem connection 6 N negative ions 5 notices 73 electronic emissions 74 EU environmental 77 Export classification 74 FCC...
Troubleshooting Guide
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troubleshooting (continued) error messages 15 errors without messages 21 fingerprint reader 33 keyboard 24 memory 23 password 23 pointing device 24 sleep or hibernation 25 startup problems 33 storage device 31 U upgrading devices 39 W warranty information 63 Web help 55 worldwide support telephone list 57 84 ThinkPad® R500 Service and Troubleshooting Guide
troubleshooting (continued) error messages 15 errors without messages 21 fingerprint reader 33 keyboard 24 memory 23 password 23 pointing device 24 sleep or hibernation 25 startup problems 33 storage device 31 U upgrading devices 39 W warranty information 63 Web help 55 worldwide support telephone list 57 84 ThinkPad® R500 Service and Troubleshooting Guide