User Guide
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Infoprint 1332/1352/1372 Power-On Self Test (POST 2-34 Symptom tables 2-35 Base printer symptoms 2-35 High-capacity feeder (2000-sheet) symptoms 2-35 Paper tray symptoms 2-36 Duplex option symptoms 2-36 Envelope feeder symptoms 2-36 Output expander 2-36 StapleSmart ... Parallel port service check 2-77 Printhead service check 2-78 Print quality service check 2-78 Smart contact assembly service check 2-85 StapleSmart finisher service check 2-86 Toner sensor service check 2-93 Transfer roll service check 2-94 Table of contents iv
Infoprint 1332/1352/1372 Power-On Self Test (POST 2-34 Symptom tables 2-35 Base printer symptoms 2-35 High-capacity feeder (2000-sheet) symptoms 2-35 Paper tray symptoms 2-36 Duplex option symptoms 2-36 Envelope feeder symptoms 2-36 Output expander 2-36 StapleSmart ... Parallel port service check 2-77 Printhead service check 2-78 Print quality service check 2-78 Smart contact assembly service check 2-85 StapleSmart finisher service check 2-86 Toner sensor service check 2-93 Transfer roll service check 2-94 Table of contents iv
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Infoprint 1332/1352/1372 Fuser assembly removal 4-23 Fuser cover removal 4-25 Fuser exit sensor or fuser narrow media sensor removal 4-28 Fuser lamp removal 4-28 Fuser ... flag assembly removal 4-54 Pick roll removal (MPT 4-55 Printhead removal 4-56 Redrive assembly removal 4-57 Smart contact assembly removal 4-58 System board removal 4-58 Toner sensor removal 4-61 Transfer roll assembly removal 4-61 Upper front cover hinge assembly removal 4-62 Upper paper deflector assembly removal 4-63 Connector locations 5-1 Autoconnect 5-1 Envelope...
Infoprint 1332/1352/1372 Fuser assembly removal 4-23 Fuser cover removal 4-25 Fuser exit sensor or fuser narrow media sensor removal 4-28 Fuser lamp removal 4-28 Fuser ... flag assembly removal 4-54 Pick roll removal (MPT 4-55 Printhead removal 4-56 Redrive assembly removal 4-57 Smart contact assembly removal 4-58 System board removal 4-58 Toner sensor removal 4-61 Transfer roll assembly removal 4-61 Upper front cover hinge assembly removal 4-62 Upper paper deflector assembly removal 4-63 Connector locations 5-1 Autoconnect 5-1 Envelope...
User Guide
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...Go to reach operating speed. 936-937 Transport Motor Indicates a problem with the printhead. Mirror Motor unable to "Toner sensor service check" on the interconnect card connector. Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in... Motor Locks/Lost Hsync 934 - Go to "Fuser service checks" on page 2-52. 927 Fan Stalled This is an indication that a printer fan has stalled. Replace the system board with the connector on page 2-93. 930 Printhead Error The wrong printhead may be installed. Go to...
...Go to reach operating speed. 936-937 Transport Motor Indicates a problem with the printhead. Mirror Motor unable to "Toner sensor service check" on the interconnect card connector. Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in... Motor Locks/Lost Hsync 934 - Go to "Fuser service checks" on page 2-52. 927 Fan Stalled This is an indication that a printer fan has stalled. Replace the system board with the connector on page 2-93. 930 Printhead Error The wrong printhead may be installed. Go to...
User Guide
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.... When Tray x is reinserted, it is removed. No additional data is low, then Toner Low displays. User message Toner Low Tray x Missing Tray x Empty Tray x Low Explanation If the toner cartridge is processed from the host computer. Empty status is removed. Note: Tray x Low... 5, Tray 4,...Tray 1. Press Go to return the printer to "Input tray(s) service check" on page 2-14). Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to take the printer offline. The printer cannot detect when the envelope feeder or multipurpose feeder are...
.... When Tray x is reinserted, it is removed. No additional data is low, then Toner Low displays. User message Toner Low Tray x Missing Tray x Empty Tray x Low Explanation If the toner cartridge is processed from the host computer. Empty status is removed. Note: Tray x Low... 5, Tray 4,...Tray 1. Press Go to return the printer to "Input tray(s) service check" on page 2-14). Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to take the printer offline. The printer cannot detect when the envelope feeder or multipurpose feeder are...
User Guide
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When the printer is prompting for one of the following actions: • Remove the toner cartridge and install a new cartridge. • Press and hold Select and press Return to fit the display. For envelopes, =7¾ Envelope,...Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder. • =letter, legal, B5, A4, Executive, Universal, A5, B4, A3, 11x17, Folio, or Statement. Infoprint 1332/1352/1372 User attendance messages User attendance messages Primary message Secondary message Change Cartridge Invalid Refill Change Change Change Change Explanation Select one of the...
When the printer is prompting for one of the following actions: • Remove the toner cartridge and install a new cartridge. • Press and hold Select and press Return to fit the display. For envelopes, =7¾ Envelope,...Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder. • =letter, legal, B5, A4, Executive, Universal, A5, B4, A3, 11x17, Folio, or Statement. Infoprint 1332/1352/1372 User attendance messages User attendance messages Primary message Secondary message Change Cartridge Invalid Refill Change Change Change Change Explanation Select one of the...
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...installed. Press Go to clear the message. The parts are not allowed with a defective disk. Press Go to clear the message. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 59 Incompatible Tray x Secondary message 59 Incompatible Duplex 61 Defective Disk 62 Disk Full.... Disk operations are not allowed until the disk is activated. It is marked defective and normal printer operations continue. This message displays when toner low occurs and the toner low alarm is formatted. Note: If the user installed the incompatible device to clear the message....
...installed. Press Go to clear the message. The parts are not allowed with a defective disk. Press Go to clear the message. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 59 Incompatible Tray x Secondary message 59 Incompatible Duplex 61 Defective Disk 62 Disk Full.... Disk operations are not allowed until the disk is activated. It is marked defective and normal printer operations continue. This message displays when toner low occurs and the toner low alarm is formatted. Note: If the user installed the incompatible device to clear the message....
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...The operator panel LED starts blinking. 14. Performing Self TeVW appears on , it performs a Power-On Self Test. The exit rollers turn the printer on the display. • The high-capacity option elevator tray moves to warm up from a cold start than a warm start. 9. Ready ...printer by observing the following errors or messages may display: • Close Door or Insert Cartridge display if the upper front cover is open or the print cartridge is checked if installed. 7. %XV\ appears on . The developer drive assembly drives the developer shaft in the toner cartridge. 12. Infoprint 1332...
...The operator panel LED starts blinking. 14. Performing Self TeVW appears on , it performs a Power-On Self Test. The exit rollers turn the printer on the display. • The high-capacity option elevator tray moves to warm up from a cold start than a warm start. 9. Ready ...printer by observing the following errors or messages may display: • Close Door or Insert Cartridge display if the upper front cover is open or the print cartridge is checked if installed. 7. %XV\ appears on . The developer drive assembly drives the developer shaft in the toner cartridge. 12. Infoprint 1332...
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...toner on page 2-83. Go to "Operator panel service check" on page 2-82. Go to "Print quality-background" on page 2-70. Go to "Print quality-residual image" on page 2-45. High-capacity feeder (2000-sheet) symptoms Symptom The printer does not recognize the highcapacity feeder installed. Infoprint 1332.../1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to "Dead machine service check" on page 2-83...
...toner on page 2-83. Go to "Operator panel service check" on page 2-82. Go to "Print quality-background" on page 2-70. Go to "Print quality-residual image" on page 2-45. High-capacity feeder (2000-sheet) symptoms Symptom The printer does not recognize the highcapacity feeder installed. Infoprint 1332.../1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to "Dead machine service check" on page 2-83...
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...Check the charge roll for damage to prevent contamination or damage. 2. Check for correct installation, toner buildup, marks, cuts, or other signs of wear or contamination. Wrap a piece of plain...bearing assembly. Check the left side charge roll bearing and remove the roll from the printer. If correct, check the right charge roll link assembly bearing for correct assembly operation....Service tip: Make sure the right charge roll arm bushing is installed and operating correctly. Infoprint 1332/1352/1372 Charge roll service check Service tip: Close and evenly spaced repetitive marks 47...
...Check the charge roll for damage to prevent contamination or damage. 2. Check for correct installation, toner buildup, marks, cuts, or other signs of wear or contamination. Wrap a piece of plain...bearing assembly. Check the left side charge roll bearing and remove the roll from the printer. If correct, check the right charge roll link assembly bearing for correct assembly operation....Service tip: Make sure the right charge roll arm bushing is installed and operating correctly. Infoprint 1332/1352/1372 Charge roll service check Service tip: Close and evenly spaced repetitive marks 47...
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... It measures approximately +5 V dc. Check the cover closed switch spring. If the voltage is correct, check the continuity between J3-1 and J3-3 on the toner cartridge is correct, check the voltage at J3-3. If the continuity changes as necessary. If no change in continuity occurs as the switch is activated...+1.0 V dc, replace the system board. If the voltage is not broken and that the right and left cartridge tracks are not loose or broken. Infoprint 1332/1352/1372 Cover closed switch/cable service check FRU 1 Toner cartridge 2 Cover closed Closed Open 2-44 Service Manual
... It measures approximately +5 V dc. Check the cover closed switch spring. If the voltage is correct, check the continuity between J3-1 and J3-3 on the toner cartridge is correct, check the voltage at J3-3. If the continuity changes as necessary. If no change in continuity occurs as the switch is activated...+1.0 V dc, replace the system board. If the voltage is not broken and that the right and left cartridge tracks are not loose or broken. Infoprint 1332/1352/1372 Cover closed switch/cable service check FRU 1 Toner cartridge 2 Cover closed Closed Open 2-44 Service Manual
User Guide
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..., check each pin of J6 to ground. If the resistance is incorrect, replace the fuser top cover assembly. Check the continuity of excessive toner, label glue, labels, or other contaminants. Note: Check the fuser sub error codes to help diagnose between J6-2 and J1-3. See "Fuser.... Measure the voltage on J14-3 on page 4-25. If correct, go to step 4. Infoprint 1332/1352/1372 Hot fuser service check Error Code 923: Indicates the fuser is too hot during printing or when the printer is a danger from approximately +2.5 V dc with the thermistor cold to approximately +1.6 V dc...
..., check each pin of J6 to ground. If the resistance is incorrect, replace the fuser top cover assembly. Check the continuity of excessive toner, label glue, labels, or other contaminants. Note: Check the fuser sub error codes to help diagnose between J6-2 and J1-3. See "Fuser.... Measure the voltage on J14-3 on page 4-25. If correct, go to step 4. Infoprint 1332/1352/1372 Hot fuser service check Error Code 923: Indicates the fuser is too hot during printing or when the printer is a danger from approximately +2.5 V dc with the thermistor cold to approximately +1.6 V dc...
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... between pins 1 and 2. If incorrect, replace the switch. Be sure the rubber button is centered and not touching the sides of glazing, toner or other buildup. If incorrect, replace the switch. FRU 1 Autocompensator assembly 2 Wear strips Action Check the autocompensator pick arm rollers for correct...Open the high-capacity feeder front door and check the black rubber bumper attached to make sure it is not closed (normally open). Infoprint 1332/1352/1372 Tray x empty displays when there is paper in tray is within specifications. FRU 1 Lower limit switch Lower limit switch ...
... between pins 1 and 2. If incorrect, replace the switch. Be sure the rubber button is centered and not touching the sides of glazing, toner or other buildup. If incorrect, replace the switch. FRU 1 Autocompensator assembly 2 Wear strips Action Check the autocompensator pick arm rollers for correct...Open the high-capacity feeder front door and check the black rubber bumper attached to make sure it is not closed (normally open). Infoprint 1332/1352/1372 Tray x empty displays when there is paper in tray is within specifications. FRU 1 Lower limit switch Lower limit switch ...
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...thru sensor. Check the autoconnect cable(s) for correct installation at connector J5 on the system board. Paper from the printer or option above tray x. Clean or replace as necessary. FRU 1 Paper low sensor assembly Paper low sensor ...for cuts, pinched wiring, or damage to make sure it is full or has adequate paper in the tray. Infoprint 1332/1352/1372 FRU 2 Power takeoff shaft and spring, bevel gear, feed roll gear, drive roll assembly, wear... housing. • Paper low sensor cable for signs of glazing, toner or other damage especially at the tray x system board.
...thru sensor. Check the autoconnect cable(s) for correct installation at connector J5 on the system board. Paper from the printer or option above tray x. Clean or replace as necessary. FRU 1 Paper low sensor assembly Paper low sensor ...for cuts, pinched wiring, or damage to make sure it is full or has adequate paper in the tray. Infoprint 1332/1352/1372 FRU 2 Power takeoff shaft and spring, bevel gear, feed roll gear, drive roll assembly, wear... housing. • Paper low sensor cable for signs of glazing, toner or other damage especially at the tray x system board.
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... 2-80. Determine if the noise is usually caused by a defective motor assembly or system board. Infoprint 1332/1352/1372 Main drive service check Service tip: Excessive gear or main drive assembly noise is in the main drive, toner cartridge, fuser, or main drive gearbox. Check the voltage at J24 on the system board...
... 2-80. Determine if the noise is usually caused by a defective motor assembly or system board. Infoprint 1332/1352/1372 Main drive service check Service tip: Excessive gear or main drive assembly noise is in the main drive, toner cartridge, fuser, or main drive gearbox. Check the voltage at J24 on the system board...
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... service check The printhead assembly does not contain any print quality problems do the following menu settings as indicated. See "Printhead 1 (Infoprint 1332)" on page 7-10, "Printhead 2 (Infoprint 1352)" on page 7-11, or "Printhead 3 (1372)" on the system board. Print the error log and see if 201... settings). • Print Darkness: Set to NORMAL. • Toner Saver: Set to OFF. • PQET: Set to OFF. • Fuser Temperature: Set to test for the installed software can return the printer to the original customer printer setup. • Print Resolution: Set to J5 and J4 on...
... service check The printhead assembly does not contain any print quality problems do the following menu settings as indicated. See "Printhead 1 (Infoprint 1332)" on page 7-10, "Printhead 2 (Infoprint 1352)" on page 7-11, or "Printhead 3 (1372)" on the system board. Print the error log and see if 201... settings). • Print Darkness: Set to NORMAL. • Toner Saver: Set to OFF. • PQET: Set to OFF. • Fuser Temperature: Set to test for the installed software can return the printer to the original customer printer setup. • Print Resolution: Set to J5 and J4 on...
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...printer does not give a blank copy symptom. Generally a 93x service error is interlocked through the front top cover interlock switch. Diagnostic information 2-79 Infoprint 1332/1352/1372 Measure all black page is generally caused by a problem in the high voltage system or an incorrect high voltage in the printing process resulting in toner... included to attach the contacts to make sure the harness is correctly installed in the printer does not have a mechanical shutter as previous laser printers. Make sure the charge roll bushing is connected properly. Check the voltages at J10...
...printer does not give a blank copy symptom. Generally a 93x service error is interlocked through the front top cover interlock switch. Diagnostic information 2-79 Infoprint 1332/1352/1372 Measure all black page is generally caused by a problem in the high voltage system or an incorrect high voltage in the printing process resulting in toner... included to attach the contacts to make sure the harness is correctly installed in the printer does not have a mechanical shutter as previous laser printers. Make sure the charge roll bushing is connected properly. Check the voltages at J10...
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... • Main drive gearbox assembly Replace the FRUs in the main drive gearbox assembly. Infoprint 1332/1352/1372 Print quality-random marks Service tip: The primary cause of random marks is ...feeding from one of fuzzy print is due to loose material moving around inside the printer and attaching to the rolls. Replace the main drive gearbox assembly. This can be... caused by a defective gear in the following order: • Toner cartridge • Charge roll • Developer drive assembly Replace the toner cartridge. 2-80 Service Manual Replace the main drive motor. Symptom...
... • Main drive gearbox assembly Replace the FRUs in the main drive gearbox assembly. Infoprint 1332/1352/1372 Print quality-random marks Service tip: The primary cause of random marks is ...feeding from one of fuzzy print is due to loose material moving around inside the printer and attaching to the rolls. Replace the main drive gearbox assembly. This can be... caused by a defective gear in the following order: • Toner cartridge • Charge roll • Developer drive assembly Replace the toner cartridge. 2-80 Service Manual Replace the main drive motor. Symptom...
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Replace the transfer roll. Replace the redrive assembly. Diagnostic information 2-81 Infoprint 1332/1352/1372 FRU 7 Lines spaced 49.74 mm (1.958 inch) apart 8 Lines spaced 51.02 mm (2.009 inch) apart 9 Lines spaced 52.23 mm (2.056 ... Action Replace the FRUs in the following order: • Toner cartridge • Main drive gearbox assembly Replace the redrive assembly. Replace the alignment assembly. Unplug the printer before you begin, or use caution if the printer must receive power in the area of the printer where you are working. Replace the FRUs in the...
Replace the transfer roll. Replace the redrive assembly. Diagnostic information 2-81 Infoprint 1332/1352/1372 FRU 7 Lines spaced 49.74 mm (1.958 inch) apart 8 Lines spaced 51.02 mm (2.009 inch) apart 9 Lines spaced 52.23 mm (2.056 ... Action Replace the FRUs in the following order: • Toner cartridge • Main drive gearbox assembly Replace the redrive assembly. Replace the alignment assembly. Unplug the printer before you begin, or use caution if the printer must receive power in the area of the printer where you are working. Replace the FRUs in the...
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...arm assembly right side bearing for contamination, wear, or pitting on the IBM printers cannot be caused by increasing the transfer setting. Measure the voltages from the HVPS to correct a background problem. Infoprint 1332/1352/1372 Print quality-background Service tip: Some background problems can be...dc J22-2 0 V dc to +4 V dc J22-4 0 V dc to improve the print quality by rough papers, non-IBM toner cartridges or if the media texture is set to printer ground. If this does not correct the problem, replace the system board. Some slick or coated papers may try to +1.9 V...
...arm assembly right side bearing for contamination, wear, or pitting on the IBM printers cannot be caused by increasing the transfer setting. Measure the voltages from the HVPS to correct a background problem. Infoprint 1332/1352/1372 Print quality-background Service tip: Some background problems can be...dc J22-2 0 V dc to +4 V dc J22-4 0 V dc to improve the print quality by rough papers, non-IBM toner cartridges or if the media texture is set to printer ground. If this does not correct the problem, replace the system board. Some slick or coated papers may try to +1.9 V...
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...the system board: • Printer Idle J22-8 measures 0 V dc • Printer Printing Test Page J22-8 voltage changes from 0 V dc to be caused by the photoconductor, cleaning blade, and other paper feed components for binds or defective parts. Check the charge links and arms for toner contamination. Print quality-residual ... of graphics printed on a page with a uniform gray or a large amount of wear, dirt, binds, or damage, especially the drive gears. Infoprint 1332/1352/1372 Print quality-banding Service tip: Banding is difficult to the charge roll link arm that side.
...the system board: • Printer Idle J22-8 measures 0 V dc • Printer Printing Test Page J22-8 voltage changes from 0 V dc to be caused by the photoconductor, cleaning blade, and other paper feed components for binds or defective parts. Check the charge links and arms for toner contamination. Print quality-residual ... of graphics printed on a page with a uniform gray or a large amount of wear, dirt, binds, or damage, especially the drive gears. Infoprint 1332/1352/1372 Print quality-banding Service tip: Banding is difficult to the charge roll link arm that side.