User Guide
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Infoprint 1332/1352/1372 Table of contents Laser notices ix Safety information xv Preface xviii Definitions xviii General information 1-1 Maintenance approach 1-1 Options 1-2 Print speed and performance print speed 1-3 Performance 1-3 Time to first print 1-4 Memory configuration 1-4 Printer specifications 1-5 Dimensions 1-5 Operating clearances 1-6 Power and electrical specifications 1-6 Electrical specifications 1-6 Acoustics 1-7 Environment 1-7 Media specifications 1-8 Print area 1-12 Media guidelines...
Infoprint 1332/1352/1372 Table of contents Laser notices ix Safety information xv Preface xviii Definitions xviii General information 1-1 Maintenance approach 1-1 Options 1-2 Print speed and performance print speed 1-3 Performance 1-3 Time to first print 1-4 Memory configuration 1-4 Printer specifications 1-5 Dimensions 1-5 Operating clearances 1-6 Power and electrical specifications 1-6 Electrical specifications 1-6 Acoustics 1-7 Environment 1-7 Media specifications 1-8 Print area 1-12 Media guidelines...
User Guide
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Infoprint 1332/1352/1372 Diagnostic aids 3-1 Diagnostics mode 3-1 Entering Diagnostic Mode 3-1 Available tests 3-1 Exiting Diagnostics Mode 3-1 Device tests 3-2 Quick Disk Test 3-2 Disk Test/Clean 3-2 Flash Test 3-3 Disabling ... Staple Sensor Test 3-15 Cover and Door Sensors 3-15 Pass and Media Sensors 3-15 Bin Level Sensor 3-15 Base Sensor Test 3-16 Print registration 3-16 Printer setup 3-17 Setting the page count 3-17 Viewing the permanent page count 3-17 v Service Manual
Infoprint 1332/1352/1372 Diagnostic aids 3-1 Diagnostics mode 3-1 Entering Diagnostic Mode 3-1 Available tests 3-1 Exiting Diagnostics Mode 3-1 Device tests 3-2 Quick Disk Test 3-2 Disk Test/Clean 3-2 Flash Test 3-3 Disabling ... Staple Sensor Test 3-15 Cover and Door Sensors 3-15 Pass and Media Sensors 3-15 Bin Level Sensor 3-15 Base Sensor Test 3-16 Print registration 3-16 Printer setup 3-17 Setting the page count 3-17 Viewing the permanent page count 3-17 v Service Manual
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... 110 power converter with the 110 volt printer is not recommended. Power levels are shown in all countries) 1-6 Service Manual Power and electrical specifications Average nominal power requirements for adding options, such as additional input drawers, output expander, high-capacity output stacker, or StapleSmart finisher. Printing states IBM Infoprint 1332 Printing-average power Base model 429...
... 110 power converter with the 110 volt printer is not recommended. Power levels are shown in all countries) 1-6 Service Manual Power and electrical specifications Average nominal power requirements for adding options, such as additional input drawers, output expander, high-capacity output stacker, or StapleSmart finisher. Printing states IBM Infoprint 1332 Printing-average power Base model 429...
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... mm) x x xx x C5 Envelope 6.38 in . The label fuser cleaner is included with a special label cartridge for label applications. 1-10 Service Manual x 9.5 in. (105 mm x 241 mm) x x xx x DL Envelope 4.33 in . x 9.84 in. (176 mm x 250... xx x Polyester labels 3 xxxxxx xx x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. to 6.93 x 9.84 in . x 7.5 in. (98 mm x 191 mm) x x...Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in .
... mm) x x xx x C5 Envelope 6.38 in . The label fuser cleaner is included with a special label cartridge for label applications. 1-10 Service Manual x 9.5 in. (105 mm x 241 mm) x x xx x DL Envelope 4.33 in . x 9.84 in. (176 mm x 250... xx x Polyester labels 3 xxxxxx xx x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. to 6.93 x 9.84 in . x 7.5 in. (98 mm x 191 mm) x x...Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in .
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Any information placed outside this printer. 1-12 Service Manual Print area The printable area is limited to the printer's user information for additional media specifications. You can also check Lexmark's Automated Fax system (LEXFAXSM). Refer to within 4.2 mm ... printable area does not print. Other types of the media. Media guidelines Paper designed for use with xerographic copies should be suitable. Infoprint 1332/1352/1372 Media weights-input (continued) Media Type Weight Integrated forms Envelope Pressure sensitive area 2 Paper base (grain long) Sulfite, ...
Any information placed outside this printer. 1-12 Service Manual Print area The printable area is limited to the printer's user information for additional media specifications. You can also check Lexmark's Automated Fax system (LEXFAXSM). Refer to within 4.2 mm ... printable area does not print. Other types of the media. Media guidelines Paper designed for use with xerographic copies should be suitable. Infoprint 1332/1352/1372 Media weights-input (continued) Media Type Weight Integrated forms Envelope Pressure sensitive area 2 Paper base (grain long) Sulfite, ...
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... 1 paper feed Pick Motor Stall problem has been detected. Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes are indications that the fuser is below temperature when printing. Go to "Transfer roll service check" on page 2-64. 911 DC Pick Motor Excessive... too hot during printing or when printer is idle. Go to "Fuser service checks" on page 2-52. 922 Fuser Error Fuser failed to "Fuser service checks" on page 2-52. 2-2 Service Manual Go to reach standby temperature. Go to "900 Error Code service check" on page 2-52. 921...
... 1 paper feed Pick Motor Stall problem has been detected. Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes are indications that the fuser is below temperature when printing. Go to "Transfer roll service check" on page 2-64. 911 DC Pick Motor Excessive... too hot during printing or when printer is idle. Go to "Fuser service checks" on page 2-52. 922 Fuser Error Fuser failed to "Fuser service checks" on page 2-52. 2-2 Service Manual Go to reach standby temperature. Go to "900 Error Code service check" on page 2-52. 921...
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...: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. 2-4 Service Manual If this does not fix the problem, replace the system board. 964 Emulation Error Indicates a failure within...is not available, replace the memory option. Download Emulation CRC Failure. If the printer is a network model, replace the system board. 980 Comm The engine is not...software error in slot 2. Where = CRC Failure or ECC Failure on reset (POR). Infoprint 1332/1352/1372 Service error code (continued) Error code Action 954 NVRAM CRC Failure Indicates the NVRAM experienced ...
...: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. 2-4 Service Manual If this does not fix the problem, replace the system board. 964 Emulation Error Indicates a failure within...is not available, replace the memory option. Download Emulation CRC Failure. If the printer is a network model, replace the system board. 980 Comm The engine is not...software error in slot 2. Where = CRC Failure or ECC Failure on reset (POR). Infoprint 1332/1352/1372 Service error code (continued) Error code Action 954 NVRAM CRC Failure Indicates the NVRAM experienced ...
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.... Envelope D C5 Envelope E B5 Envelope F Legal envelope 2-6 Service Manual The following table displays up to help isolate paper jams and paper feed problems in . envelope A #9 Envelope B #10 Envelope C 8.661 in the base printer. Sub error code variable values Displayed value of the printer. Infoprint 1332/1352/1372 Base printer sub error codes Each status byte has a different...
.... Envelope D C5 Envelope E B5 Envelope F Legal envelope 2-6 Service Manual The following table displays up to help isolate paper jams and paper feed problems in . envelope A #9 Envelope B #10 Envelope C 8.661 in the base printer. Sub error code variable values Displayed value of the printer. Infoprint 1332/1352/1372 Base printer sub error codes Each status byte has a different...
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...thru sensor was never activated. (x1=media size, x2=media source) Make sure envelopes are operating correctly, go to "Input tray(s) service check" on page 2-64. 2-8 Service Manual If no media is present, check the pass thru sensor, flag, and cables. • Try running the Input Tray Tests for ...working correctly. • Make sure the paper size setting is correct for the size paper in the envelope feeder during warm up . Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be necessary to try a new pass thru sensor. ...
...thru sensor was never activated. (x1=media size, x2=media source) Make sure envelopes are operating correctly, go to "Input tray(s) service check" on page 2-64. 2-8 Service Manual If no media is present, check the pass thru sensor, flag, and cables. • Try running the Input Tray Tests for ...working correctly. • Make sure the paper size setting is correct for the size paper in the envelope feeder during warm up . Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be necessary to try a new pass thru sensor. ...
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...=media source) 2-10 Service Manual The paper in the paper path. This error can be caused by a source other than the duplex option. x1=media source) The DC autocompensator failed or stalled when trying to feed, but none were in the output bin was flushed. Infoprint 1332/1352/1372 Base printer sub error codes (continued... 8E xx 11 8E xx 13 x1 x2 The fuser exit sensor was never activated by the leading edge of the media fed through the printer. • This error can be displayed after a 201 paper jam. • This can be caused by the input sensor not being activated by a page that...
...=media source) 2-10 Service Manual The paper in the paper path. This error can be caused by a source other than the duplex option. x1=media source) The DC autocompensator failed or stalled when trying to feed, but none were in the output bin was flushed. Infoprint 1332/1352/1372 Base printer sub error codes (continued... 8E xx 11 8E xx 13 x1 x2 The fuser exit sensor was never activated by the leading edge of the media fed through the printer. • This error can be displayed after a 201 paper jam. • This can be caused by the input sensor not being activated by a page that...
User Guide
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... the most common due to the engine by the duplex system card. The duplex option system board never received media notification from the printer. The DC motor experienced an acceleration error. xx= 00 Lamp detection performed and found an error. 01 It took long to help... never reached the correct operating speed. No problem was sensed during the DC motor diagnostic test during POST. 2-12 Service Manual The DC motor is detected. Infoprint 1332/1352/1372 Base printer (fuser) sub error codes (continued) First 6 bytes sub error code data (xx can be any value) Explanation...
... the most common due to the engine by the duplex system card. The duplex option system board never received media notification from the printer. The DC motor experienced an acceleration error. xx= 00 Lamp detection performed and found an error. 01 It took long to help... never reached the correct operating speed. No problem was sensed during the DC motor diagnostic test during POST. 2-12 Service Manual The DC motor is detected. Infoprint 1332/1352/1372 Base printer (fuser) sub error codes (continued) First 6 bytes sub error code data (xx can be any value) Explanation...
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... Tests Menu (Busy State). Ready The printer is ready and HEX Trace is HEX active, which is received, the power saver screen remains displayed until Reset Printer displays on page 2-16 for the values. Infoprint 1332/1352/1372 User status displays Each user ...status screen may be available: • Cancel Job • Reset Printer • Reset Active Bin • Cancel FAX 2-14 Service Manual
... Tests Menu (Busy State). Ready The printer is ready and HEX Trace is HEX active, which is received, the power saver screen remains displayed until Reset Printer displays on page 2-16 for the values. Infoprint 1332/1352/1372 User status displays Each user ...status screen may be available: • Cancel Job • Reset Printer • Reset Active Bin • Cancel FAX 2-14 Service Manual
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...x is reinserted, it is examined and the appropriate status, if any , displays. Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to the Ready state. Press Go to return the printer to the User status displays (see "User status displays" on . • Press ...of the input trays equipped with tray present sensing are low. 2-16 Service Manual If multiple trays are missing, they are listed in the following table, line two is low, then Toner Low displays. The printer cannot detect when the envelope feeder or multipurpose feeder are missing, then ...
...x is reinserted, it is examined and the appropriate status, if any , displays. Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to the Ready state. Press Go to return the printer to the User status displays (see "User status displays" on . • Press ...of the input trays equipped with tray present sensing are low. 2-16 Service Manual If multiple trays are missing, they are listed in the following table, line two is low, then Toner Low displays. The printer cannot detect when the envelope feeder or multipurpose feeder are missing, then ...
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... while this message displays. 2-18 Service Manual The printer is reset to disk. Programming Disk (Do Not Power Off) Menus Disabled Activating Menu Changes The disk is being programmed, which means fonts or macros are being written to activate a printer No button actions are being written to flash memory. Infoprint 1332/1352/1372 User status messages...
... while this message displays. 2-18 Service Manual The printer is reset to disk. Programming Disk (Do Not Power Off) Menus Disabled Activating Menu Changes The disk is being programmed, which means fonts or macros are being written to activate a printer No button actions are being written to flash memory. Infoprint 1332/1352/1372 User status messages...
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... was temporarily removed or not connected properly, reattach or reconnect it . • Press Go to "StapleSmart finisher service check" on page 2-86. When the user has selected the Print and Hold Delete All Jobs selection, this...cover is closed , go to execute a configuration change which notifies the printer the option has been hot unplugged (removed with the power on . Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Check Duplex Connection Secondary...it . • Press Go to cancel the delete operation. 2-20 Service Manual Close the finisher side door.
... was temporarily removed or not connected properly, reattach or reconnect it . • Press Go to "StapleSmart finisher service check" on page 2-86. When the user has selected the Print and Hold Delete All Jobs selection, this...cover is closed , go to execute a configuration change which notifies the printer the option has been hot unplugged (removed with the power on . Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Check Duplex Connection Secondary...it . • Press Go to cancel the delete operation. 2-20 Service Manual Close the finisher side door.
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... option was removed. Cancel Job - The following : - Select one of the feeder to "Duplex option service check" on page 2-49. 2-22 Service Manual Reset Printer - Reset Active Bin If the message cannot be cleared, go to reach the output bin before the feeder... before the option was removed. The printer requires the reinstallation of the following : - Reset Printer - The printer requires the reinstallation of the following : - This message is displayed when a paper handling option has been hot unplugged. Infoprint 1332/1352/1372 User attendance messages (continued)...
... option was removed. Cancel Job - The following : - Select one of the feeder to "Duplex option service check" on page 2-49. 2-22 Service Manual Reset Printer - Reset Active Bin If the message cannot be cleared, go to reach the output bin before the feeder... before the option was removed. The printer requires the reinstallation of the following : - Reset Printer - The printer requires the reinstallation of the following : - This message is displayed when a paper handling option has been hot unplugged. Infoprint 1332/1352/1372 User attendance messages (continued)...
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... a hardware failure. Note: This action is not available if the printer is in Diagnostics Mode or running diagnostics. • If the device is experiencing a hardware problem, turn the printer off and on ). Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Reattach Bins x-y... a hardware problem, turn the printer off and on page 2-72. 2-24 Service Manual Note: This action is not available if the printer is in Diagnostics Mode or running diagnostics. • If the device is experiencing a hardware problem, turn the printer off and on ). If the...
... a hardware failure. Note: This action is not available if the printer is in Diagnostics Mode or running diagnostics. • If the device is experiencing a hardware problem, turn the printer off and on ). Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Reattach Bins x-y... a hardware problem, turn the printer off and on page 2-72. 2-24 Service Manual Note: This action is not available if the printer is in Diagnostics Mode or running diagnostics. • If the device is experiencing a hardware problem, turn the printer off and on ). If the...
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... are not allowed until Busy/Waiting appears. Some data loss may be available: - Reset Printer - Reset Printer - Press Go to display Busy/Waiting. The flash is not enough free space in RAM - Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 37 Insufficient Memory Secondary message Held Jobs ...used to restore the Print and Hold jobs from the disk and found that have been requested to be written to flash. 2-26 Service Manual The printer ran out of the Print and Hold jobs on the disk, but cannot be accessed. • Press Menu until Busy/Waiting appears...
... are not allowed until Busy/Waiting appears. Some data loss may be available: - Reset Printer - Reset Printer - Press Go to display Busy/Waiting. The flash is not enough free space in RAM - Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 37 Insufficient Memory Secondary message Held Jobs ...used to restore the Print and Hold jobs from the disk and found that have been requested to be written to flash. 2-26 Service Manual The printer ran out of the Print and Hold jobs on the disk, but cannot be accessed. • Press Menu until Busy/Waiting appears...
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... should reinstall an associated compatible option or hot unplug the option. 2-28 Service Manual An incompatible envelope feeder is installed. Reset Active Bin This error is displayed when data is sent to the printer across the parallel port, but the parallel port indicated has been disabled...., reporting of the jobs could not restore jobs from the disk and found that may be restored. Some of the printer has changed. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 56 Standard Parallel Port Disabled Secondary message 56 Parallel Port x Disabled ...
... should reinstall an associated compatible option or hot unplug the option. 2-28 Service Manual An incompatible envelope feeder is installed. Reset Active Bin This error is displayed when data is sent to the printer across the parallel port, but the parallel port indicated has been disabled...., reporting of the jobs could not restore jobs from the disk and found that may be restored. Some of the printer has changed. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 56 Standard Parallel Port Disabled Secondary message 56 Parallel Port x Disabled ...
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Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 200 Paper Jam Remove Cartridge Secondary message Leave Job in Finisher 201 Paper Jam Remove Cartridge Leave Job in Finisher 202 Paper Jam Open Rear Door Leave Job in Finisher Rear 232 Duplex Paper Jam - Open the printer...portion of the job printed after the jam will not be stapled. 2-30 Service Manual Secondary: When this message is jammed at the printer input sensor. Secondary: When this message is jammed between the printer input and exit sensors. Also, if the accumulated sheets are removed, the ...
Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 200 Paper Jam Remove Cartridge Secondary message Leave Job in Finisher 201 Paper Jam Remove Cartridge Leave Job in Finisher 202 Paper Jam Open Rear Door Leave Job in Finisher Rear 232 Duplex Paper Jam - Open the printer...portion of the job printed after the jam will not be stapled. 2-30 Service Manual Secondary: When this message is jammed at the printer input sensor. Secondary: When this message is jammed between the printer input and exit sensors. Also, if the accumulated sheets are removed, the ...