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Infoprint 1332/1352/1372 Table of contents Laser notices ix Safety information xv Preface xviii Definitions xviii General information 1-1 Maintenance approach 1-1 Options 1-2 Print speed and performance print speed 1-3 Performance 1-3 Time to first print 1-4 Memory configuration 1-4 Printer specifications 1-5 Dimensions 1-5 Operating clearances 1-6 Power...error codes 2-2 Sub error codes 2-5 Sub error codes for 9xx and 2xx error codes 2-5 Base printer sub error codes 2-6 Base printer (fuser) sub error codes 2-11 Duplex option sub error codes 2-12 Envelope feeder sub error ...
Infoprint 1332/1352/1372 Table of contents Laser notices ix Safety information xv Preface xviii Definitions xviii General information 1-1 Maintenance approach 1-1 Options 1-2 Print speed and performance print speed 1-3 Performance 1-3 Time to first print 1-4 Memory configuration 1-4 Printer specifications 1-5 Dimensions 1-5 Operating clearances 1-6 Power...error codes 2-2 Sub error codes 2-5 Sub error codes for 9xx and 2xx error codes 2-5 Base printer sub error codes 2-6 Base printer (fuser) sub error codes 2-11 Duplex option sub error codes 2-12 Envelope feeder sub error ...
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Infoprint 1332/1352/1372 Diagnostic aids 3-1 Diagnostics mode 3-1 Entering Diagnostic Mode 3-1 Available tests 3-1 Exiting Diagnostics Mode 3-1 Device tests 3-2 Quick Disk Test 3-2 Disk Test/Clean 3-2 Flash Test 3-3 Disabling ... Staple Sensor Test 3-15 Cover and Door Sensors 3-15 Pass and Media Sensors 3-15 Bin Level Sensor 3-15 Base Sensor Test 3-16 Print registration 3-16 Printer setup 3-17 Setting the page count 3-17 Viewing the permanent page count 3-17 v Service...
Infoprint 1332/1352/1372 Diagnostic aids 3-1 Diagnostics mode 3-1 Entering Diagnostic Mode 3-1 Available tests 3-1 Exiting Diagnostics Mode 3-1 Device tests 3-2 Quick Disk Test 3-2 Disk Test/Clean 3-2 Flash Test 3-3 Disabling ... Staple Sensor Test 3-15 Cover and Door Sensors 3-15 Pass and Media Sensors 3-15 Bin Level Sensor 3-15 Base Sensor Test 3-16 Print registration 3-16 Printer setup 3-17 Setting the page count 3-17 Viewing the permanent page count 3-17 v Service...
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... see this chapter, as well as general environmental and safety instructions. 2. Infoprint 1332/1352/1372 Preface This manual contains maintenance procedures for service personnel. Definitions Note: A note provides additional information. It is a danger from hazardous voltage in the area of the printer and the maintenance approach used to isolate failing field replaceable units (FRUs...
... see this chapter, as well as general environmental and safety instructions. 2. Infoprint 1332/1352/1372 Preface This manual contains maintenance procedures for service personnel. Definitions Note: A note provides additional information. It is a danger from hazardous voltage in the area of the printer and the maintenance approach used to isolate failing field replaceable units (FRUs...
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... networks. The IBM Infoprint 1332/1352/1372 laser printers are letter quality page printers designed to attach to IBM-compatible personal computers and to the correct field replaceable unit (FRU) or part. Infoprint 1332/1352/1372 1. General information 1-1 General information The IBM Infoprint 1332/1352/1372 laser printers are available in the following models: IBM Model name Configuration IBM Infoprint 1332 IBM Infoprint 1332 network IBM Infoprint 1352 IBM Infoprint 1352 network IBM Infoprint 1372 IBM Infoprint 1372 network...
... networks. The IBM Infoprint 1332/1352/1372 laser printers are letter quality page printers designed to attach to IBM-compatible personal computers and to the correct field replaceable unit (FRU) or part. Infoprint 1332/1352/1372 1. General information 1-1 General information The IBM Infoprint 1332/1352/1372 laser printers are available in the following models: IBM Model name Configuration IBM Infoprint 1332 IBM Infoprint 1332 network IBM Infoprint 1352 IBM Infoprint 1352 network IBM Infoprint 1372 IBM Infoprint 1372 network...
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... current 110V 230V 8.8 A 4 A IBM Infoprint 1332n 432 W 460 W 15 W 84 W 8.8 A 4 A IBM Infoprint 1352 523 W 540 W 14 W 81 W 9.8 A 5 A IBM Infoprint 1352n 527 W 544 W 14 W 84 W 9.8 A 5 A IBM Infoprint 1372 584 W 608 W 15 W 86 W 10.2 A 5 A IBM Infoprint 1372n 590 W 614 W 16 W 87 W 10.2 A 5 A Note: Using a 220 to 60 Hz nominal (not available in all countries) 1-6 Service Manual Infoprint 1332/1352/1372 Operating clearances Printer side Measurement Left...
... current 110V 230V 8.8 A 4 A IBM Infoprint 1332n 432 W 460 W 15 W 84 W 8.8 A 4 A IBM Infoprint 1352 523 W 540 W 14 W 81 W 9.8 A 5 A IBM Infoprint 1352n 527 W 544 W 14 W 84 W 9.8 A 5 A IBM Infoprint 1372 584 W 608 W 15 W 86 W 10.2 A 5 A IBM Infoprint 1372n 590 W 614 W 16 W 87 W 10.2 A 5 A Note: Using a 220 to 60 Hz nominal (not available in all countries) 1-6 Service Manual Infoprint 1332/1352/1372 Operating clearances Printer side Measurement Left...
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...xx x Polyester labels 3 xxxxxx xx x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. to 6.93 x 9.84 in . x 9.01 in. (162 mm x 229 mm) x... . The label fuser cleaner is included with a special label cartridge for label applications. 1-10 Service Manual Integrated tray 250 Input tray 250 Universally adjustable tray 500 Input tray 400 Universally adjustable tray Multipurpose tray ... Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in .
...xx x Polyester labels 3 xxxxxx xx x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. to 6.93 x 9.84 in . x 9.01 in. (162 mm x 229 mm) x... . The label fuser cleaner is included with a special label cartridge for label applications. 1-10 Service Manual Integrated tray 250 Input tray 250 Universally adjustable tray 500 Input tray 400 Universally adjustable tray Multipurpose tray ... Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in .
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... provide satisfactory print quality and feed reliability. We recommend that users test any particular brand for suitability to the printer's user information for additional media specifications. Refer to their applications. Search for use with xerographic copies should be ... is available at Lexmark's Web site (www.lexmark.com). Any information placed outside this printer. 1-12 Service Manual Media guidelines Paper designed for "converter list." Infoprint 1332/1352/1372 Media weights-input (continued) Media Type Weight Integrated forms Envelope Pressure sensitive area...
... provide satisfactory print quality and feed reliability. We recommend that users test any particular brand for suitability to the printer's user information for additional media specifications. Refer to their applications. Search for use with xerographic copies should be ... is available at Lexmark's Web site (www.lexmark.com). Any information placed outside this printer. 1-12 Service Manual Media guidelines Paper designed for "converter list." Infoprint 1332/1352/1372 Media weights-input (continued) Media Type Weight Integrated forms Envelope Pressure sensitive area...
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... Error Fuser failed to "Fuser service checks" on page 2-52. 923 Fuser Error Fuser is too hot during printing or when printer is bad. Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes are indications that a Tray 1 paper feed Pick Motor Stall... problem has been detected. Go to "Fuser service checks" on page 2-52. 2-2 Service Manual Go to "Fuser service checks" on page 2-52....
... Error Fuser failed to "Fuser service checks" on page 2-52. 923 Fuser Error Fuser is too hot during printing or when printer is bad. Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes are indications that a Tray 1 paper feed Pick Motor Stall... problem has been detected. Go to "Fuser service checks" on page 2-52. 2-2 Service Manual Go to "Fuser service checks" on page 2-52....
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...Memory Error on page 3-3. 975 - 979 Network Card x The following : system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. 2-4 Service Manual Infoprint 1332/1352/1372 Service error code (continued) Error code Action 954 NVRAM CRC Failure Indicates the NVRAM experienced a CRC failure. If the memory in slot 1 now... = CRC Failure or ECC Failure on reset (POR). Go to slot 2. Flash parts failed while programming network card x. If the printer is a network model, replace the system board. 980 Comm The engine is as follows: 964 - Checksum Failure.
...Memory Error on page 3-3. 975 - 979 Network Card x The following : system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. 2-4 Service Manual Infoprint 1332/1352/1372 Service error code (continued) Error code Action 954 NVRAM CRC Failure Indicates the NVRAM experienced a CRC failure. If the memory in slot 1 now... = CRC Failure or ECC Failure on reset (POR). Go to slot 2. Flash parts failed while programming network card x. If the printer is a network model, replace the system board. 980 Comm The engine is as follows: 964 - Checksum Failure.
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...Manual feeder Values for stacker destinations 91 Stacker 1 92 Stacker 2 93 Stacker 3 Values for each area of the printer. Some or all of data. The following table displays up to 8 status bytes of these bytes may be used to help diagnose a printer problem. envelope A #9 Envelope B #10 Envelope C 8.661 in the base printer. Infoprint 1332.../1352/1372 Base printer sub error codes Each status byte has a different level ...
...Manual feeder Values for stacker destinations 91 Stacker 1 92 Stacker 2 93 Stacker 3 Values for each area of the printer. Some or all of data. The following table displays up to 8 status bytes of these bytes may be used to help diagnose a printer problem. envelope A #9 Envelope B #10 Envelope C 8.661 in the base printer. Infoprint 1332.../1352/1372 Base printer sub error codes Each status byte has a different level ...
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...correct for the size paper in the tray. If no problem is feeding paper correctly and all the sensors are not operating properly. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be necessary to "Envelope feeder service check" on page... 2-64. 2-8 Service Manual There is media over the sensor. Check for media over the Tray 6 pass thru sensor during warm up . There is...
...correct for the size paper in the tray. If no problem is feeding paper correctly and all the sensors are not operating properly. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be necessary to "Envelope feeder service check" on page... 2-64. 2-8 Service Manual There is media over the sensor. Check for media over the Tray 6 pass thru sensor during warm up . There is...
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... to pick, but none were in the source. Late feeding from that was never activated by the leading edge of the media fed through the printer. • This error can be displayed after a 201 paper jam. • This can be caused by a source other than the duplex option....x2=media source) 2-10 Service Manual It took too long for correct operation. The paper ahead of media. The second pick failed from the MPT, Tray 1, or feeder failed when paper was in the paper path, never made it , in the source. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First ...
... to pick, but none were in the source. Late feeding from that was never activated by the leading edge of the media fed through the printer. • This error can be displayed after a 201 paper jam. • This can be caused by a source other than the duplex option....x2=media source) 2-10 Service Manual It took too long for correct operation. The paper ahead of media. The second pick failed from the MPT, Tray 1, or feeder failed when paper was in the paper path, never made it , in the source. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First ...
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... card. The duplex option system board never received media notification from the printer. The motor never reached the correct operating speed. Paper was sensed during IR clear during POST. 2-12 Service Manual Paper was sensed during the homing operation during POST. Duplex option sub...exit sensor in the duplex option. There is detected. The sheet of paper is the only byte contained in the duplex option. Infoprint 1332/1352/1372 Base printer (fuser) sub error codes (continued) First 6 bytes sub error code data (xx can be any value) Explanation 925 Service...
... card. The duplex option system board never received media notification from the printer. The motor never reached the correct operating speed. Paper was sensed during IR clear during POST. 2-12 Service Manual Paper was sensed during the homing operation during POST. Duplex option sub...exit sensor in the duplex option. There is detected. The sheet of paper is the only byte contained in the duplex option. Infoprint 1332/1352/1372 Base printer (fuser) sub error codes (continued) First 6 bytes sub error code data (xx can be any value) Explanation 925 Service...
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...printer is ready to take the printer out of Ready and enter the Tests Menu (Busy State). or Press Menu to reset the printer. User status displays Ready Status The printer... is processing data or printing pages and the resolution of the ready screen. Ready The printer... mode the printer displays this screen. or Press...take the printer offline. Press Menu to take the printer offline and ...printer to take the printer out of power saver and initiate a printer warm up . or Press Stop to the previous state. Infoprint 1332...
...printer is ready to take the printer out of Ready and enter the Tests Menu (Busy State). or Press Menu to reset the printer. User status displays Ready Status The printer... is processing data or printing pages and the resolution of the ready screen. Ready The printer... mode the printer displays this screen. or Press...take the printer offline. Press Menu to take the printer offline and ...printer to take the printer out of power saver and initiate a printer warm up . or Press Stop to the previous state. Infoprint 1332...
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...: Tray x Low clears whenever tray x is empty, or tray x is low, then Toner Low displays. Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to the Ready state. For example, Ready ...cartridge is removed. Tray x Missing status clears whenever Tray x is closed. If any , displays. The printer cannot detect when the envelope feeder or multipurpose feeder are not active if Menu Lockout is examined and the ... Menu buttons are low. 2-16 Service Manual When tray x is reinserted, it is not displayed for the Envelope Feeder or Multipurpose Feeder.
...: Tray x Low clears whenever tray x is empty, or tray x is low, then Toner Low displays. Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to the Ready state. For example, Ready ...cartridge is removed. Tray x Missing status clears whenever Tray x is closed. If any , displays. The printer cannot detect when the envelope feeder or multipurpose feeder are not active if Menu Lockout is examined and the ... Menu buttons are low. 2-16 Service Manual When tray x is reinserted, it is not displayed for the Envelope Feeder or Multipurpose Feeder.
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... possible while setting changed in the menus. Do not perform any button actions while this message displays. 2-18 Service Manual The printer menus have been disabled. The printer display shows this message for one second and then returns to disk at the same time, the Program Flash message ...programmed, which means fonts or macros are being written to disk. This occurs when Menu is pressed while the printer is Ready and Menu Lockout is being formatted. Infoprint 1332/1352/1372 User status messages Status Formatting Flash (Do Not Power Off) The flash memory is being programmed,...
... possible while setting changed in the menus. Do not perform any button actions while this message displays. 2-18 Service Manual The printer menus have been disabled. The printer display shows this message for one second and then returns to disk at the same time, the Program Flash message ...programmed, which means fonts or macros are being written to disk. This occurs when Menu is pressed while the printer is Ready and Menu Lockout is being formatted. Infoprint 1332/1352/1372 User status messages Status Formatting Flash (Do Not Power Off) The flash memory is being programmed,...
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...execute a configuration change which notifies the printer the option has been hot unplugged (removed with the power on page 2-86. If the message does not clear automatically when the door is displayed. Close the finisher top cover. Infoprint 1332/1352/1372 User attendance messages (continued... is closed , go to cancel the delete operation. 2-20 Service Manual The following actions may be displayed, go to "Input tray(s) service check" on ). Note: This action is not available if the printer is in Diagnostics Mode or running diagnostics. • If the device...
...execute a configuration change which notifies the printer the option has been hot unplugged (removed with the power on page 2-86. If the message does not clear automatically when the door is displayed. Close the finisher top cover. Infoprint 1332/1352/1372 User attendance messages (continued... is closed , go to cancel the delete operation. 2-20 Service Manual The following actions may be displayed, go to "Input tray(s) service check" on ). Note: This action is not available if the printer is in Diagnostics Mode or running diagnostics. • If the device...
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... Reset Active Bin If the message cannot be cleared, go to "Input tray(s) service check" on page 2-49. 2-22 Service Manual Select one of the feeder to print a page which has been formatted by the interpreter before the feeder was removed. The following :...has been hot unplugged. The printer does not continue until Busy/Waiting displays. Reset Printer - Select one of the following actions may be cleared, go to "Envelope feeder service check" on page 2-64. The following : - Cancel Job - The following : - Infoprint 1332/1352/1372 User attendance messages...
... Reset Active Bin If the message cannot be cleared, go to "Input tray(s) service check" on page 2-49. 2-22 Service Manual Select one of the feeder to print a page which has been formatted by the interpreter before the feeder was removed. The following :...has been hot unplugged. The printer does not continue until Busy/Waiting displays. Reset Printer - Select one of the following actions may be cleared, go to "Envelope feeder service check" on page 2-64. The following : - Cancel Job - The following : - Infoprint 1332/1352/1372 User attendance messages...
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...diagnostics. • If the device is experiencing a hardware problem, turn the printer off and on. If the message continues to be displayed, go to "Input tray(s) service check" on page 2-49. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Reattach Bins x-y Secondary ...on ). If the message continues to be attached to execute a configuration change which notifies the printer the option has been hot unplugged (removed with the power on page 2-72. 2-24 Service Manual Bin x=Bin 1, Bin 2, or Bin 3 This messages displays for the following actions may...
...diagnostics. • If the device is experiencing a hardware problem, turn the printer off and on. If the message continues to be displayed, go to "Input tray(s) service check" on page 2-49. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Reattach Bins x-y Secondary ...on ). If the message continues to be attached to execute a configuration change which notifies the printer the option has been hot unplugged (removed with the power on page 2-72. 2-24 Service Manual Bin x=Bin 1, Bin 2, or Bin 3 This messages displays for the following actions may...
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...at power on the disk will not be restored. The printer ran out of the jobs could not be restored. Cancel Job - Reset Printer - Reset Printer - The following functions may be taken: • Press Go to print. Reset Printer - Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 37 ... Print and Hold jobs from the disk and found that have been requested to be taken: • Press Go to flash. 2-26 Service Manual Simplify the print job and reprint, if necessary. • Press Menu until Busy/Waiting appears. The following are possible: - Cancel Job -...
...at power on the disk will not be restored. The printer ran out of the jobs could not be restored. Cancel Job - Reset Printer - Reset Printer - The following functions may be taken: • Press Go to print. Reset Printer - Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 37 ... Print and Hold jobs from the disk and found that have been requested to be taken: • Press Go to flash. 2-26 Service Manual Simplify the print job and reprint, if necessary. • Press Menu until Busy/Waiting appears. The following are possible: - Cancel Job -...