User Guide
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... x xx x 9 Envelope 3.875 in . The label fuser cleaner is included with a special label cartridge for label applications. 1-10 Service Manual x 9.5 in. (105 mm x 241 mm) x x ... x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. x 9.01 in. (162 mm x 229 mm) x ... bin Output Expander 5-Bin Mailbox High-capacity output stacker StapleSmart output bin StapleSmart-Staple/jogger Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in . x 8.66 in...
... x xx x 9 Envelope 3.875 in . The label fuser cleaner is included with a special label cartridge for label applications. 1-10 Service Manual x 9.5 in. (105 mm x 241 mm) x x ... x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. x 9.01 in. (162 mm x 229 mm) x ... bin Output Expander 5-Bin Mailbox High-capacity output stacker StapleSmart output bin StapleSmart-Staple/jogger Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in . x 8.66 in...
User Guide
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... that error. If a service error code appears while you lift or set the printer down. Diagnostic information Infoprint 1332/1352/1372 Start CAUTION: Remove the power cord from the printer or wall outlet before you have a symptom, go to "Service error codes" ...on page 2-2 and take the appropriate action. User status messages provide the user with a print cartridge, paper jam, option, port, and so on the current status of the printer...
... that error. If a service error code appears while you lift or set the printer down. Diagnostic information Infoprint 1332/1352/1372 Start CAUTION: Remove the power cord from the printer or wall outlet before you have a symptom, go to "Service error codes" ...on page 2-2 and take the appropriate action. User status messages provide the user with a print cartridge, paper jam, option, port, and so on the current status of the printer...
User Guide
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Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor Circuit. Main Drive ... page 2-69. 929 Toner Sensor The toner sensor is not operating properly, the developer drive assembly is not operating properly or the print cartridge is an indication that a printer fan has stalled. Go to "Printhead service check" on page 2-52. 925 Fuser Error Wrong fuser lamp installed. If you have recently replaced...
Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor Circuit. Main Drive ... page 2-69. 929 Toner Sensor The toner sensor is not operating properly, the developer drive assembly is not operating properly or the print cartridge is an indication that a printer fan has stalled. Go to "Printhead service check" on page 2-52. 925 Fuser Error Wrong fuser lamp installed. If you have recently replaced...
User Guide
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..."User status displays" on page 2-14). User message Toner Low Tray x Missing Tray x Empty Tray x Low Explanation If the toner cartridge is closed. The printer cannot detect when the envelope feeder or multipurpose feeder are prioritized in the following order: Tray 5, 4, 3, 2, and 1. The Not ...Menu to "Parallel port service check" on page 2-64. If any of the messages in this order: Tray 1, 2..., then Tray 5. Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to the Ready state. If multiple trays are empty, then they are low...
..."User status displays" on page 2-14). User message Toner Low Tray x Missing Tray x Empty Tray x Low Explanation If the toner cartridge is closed. The printer cannot detect when the envelope feeder or multipurpose feeder are prioritized in the following order: Tray 5, 4, 3, 2, and 1. The Not ...Menu to "Parallel port service check" on page 2-64. If any of the messages in this order: Tray 1, 2..., then Tray 5. Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to the Ready state. If multiple trays are empty, then they are low...
User Guide
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..., legal, B5, A4, Executive, Universal, A5, B4, A3, 11x17, Folio, or Statement. When the printer is prompting for the engine and cartridge code. Diagnostic information 2-19 This message displays when the user should change the media installed in one of the ...9 Envelope, 10 Envelope, DL Envelope, C5 Envelope, B5 Envelope, or other Envelope. Infoprint 1332/1352/1372 User attendance messages User attendance messages Primary message Secondary message Change Cartridge Invalid Refill Change Change Change Change Explanation Select one of the following actions: • Remove...
..., legal, B5, A4, Executive, Universal, A5, B4, A3, 11x17, Folio, or Statement. When the printer is prompting for the engine and cartridge code. Diagnostic information 2-19 This message displays when the user should change the media installed in one of the ...9 Envelope, 10 Envelope, DL Envelope, C5 Envelope, B5 Envelope, or other Envelope. Infoprint 1332/1352/1372 User attendance messages User attendance messages Primary message Secondary message Change Cartridge Invalid Refill Change Change Change Change Explanation Select one of the following actions: • Remove...
User Guide
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... on the disk will not be used until the box is missing. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Disk Corrupted Reformat? Secondary message Empty Box M Insert Box M Insert Cartridge or Close Door Insert Staple Cartridge Explanation The printer has detected there are errors on all subsequent jobs that cannot be lost...
... on the disk will not be used until the box is missing. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Disk Corrupted Reformat? Secondary message Empty Box M Insert Box M Insert Cartridge or Close Door Insert Staple Cartridge Explanation The printer has detected there are errors on all subsequent jobs that cannot be lost...
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... Go or Select. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Install Tray x or Cancel Job Secondary message Load Staples Priming Failed Retry. Reset Printer - Reset Active Bin If the message cannot be available: - This message not only notifies the user that the staple cartridge is low. • The printer does not detect...
... Go or Select. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Install Tray x or Cancel Job Secondary message Load Staples Priming Failed Retry. Reset Printer - Reset Active Bin If the message cannot be available: - This message not only notifies the user that the staple cartridge is low. • The printer does not detect...
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... is inserted. Reset Printer - Depending on page 2-85. If pages are allowed to print pages during this 10-20 second interval. Delete fonts, macros, and other data in the tray. Cancel Job - Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 31 Defective Print Cartridge Secondary message 32 Unsupported Print Cartridge 34 Short Paper...
... is inserted. Reset Printer - Depending on page 2-85. If pages are allowed to print pages during this 10-20 second interval. Delete fonts, macros, and other data in the tray. Cancel Job - Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 31 Defective Print Cartridge Secondary message 32 Unsupported Print Cartridge 34 Short Paper...
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...jam clearance procedure as the printer will not be stapled. Also, if the accumulated sheets are removed, the portion of media failed to access the jam area. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 200 Paper Jam Remove Cartridge Secondary message Leave Job ...in Finisher 201 Paper Jam Remove Cartridge Leave Job in Finisher 202 Paper Jam Open Rear Door ...
...jam clearance procedure as the printer will not be stapled. Also, if the accumulated sheets are removed, the portion of media failed to access the jam area. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 200 Paper Jam Remove Cartridge Secondary message Leave Job ...in Finisher 201 Paper Jam Remove Cartridge Leave Job in Finisher 202 Paper Jam Open Rear Door ...
User Guide
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... the upper front cover is open or the print cartridge is checked if installed. 7. %XV\ appears on . If present, the following : 1. Check for correct POST functioning of pels, and then clears. 3. Infoprint 1332/1352/1372 Power-On Self Test (POST) When you turn the printer on . 11. Ready appears on one square block of...
... the upper front cover is open or the print cartridge is checked if installed. 7. %XV\ appears on . If present, the following : 1. Check for correct POST functioning of pels, and then clears. 3. Infoprint 1332/1352/1372 Power-On Self Test (POST) When you turn the printer on . 11. Ready appears on one square block of...
User Guide
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..."Operator panel service check" on page 2-55. Go to "Fuser solenoid service check" on page 2-70. Go to clear a 32-Unsupported Print Cartridge user error message. Go to "Print quality-banding" on page 2-47. Go to "Print quality-toner on outer edges of printed page. Diagnostic ... to "Print quality-residual image" on page 2-56. Action Go to "High-capacity feeder input tray service check" on page 2-83. Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to "Dead machine service check" on page 2-76. Operator panel-display is blank...
..."Operator panel service check" on page 2-55. Go to "Fuser solenoid service check" on page 2-70. Go to clear a 32-Unsupported Print Cartridge user error message. Go to "Print quality-banding" on page 2-47. Go to "Print quality-toner on outer edges of printed page. Diagnostic ... to "Print quality-residual image" on page 2-56. Action Go to "High-capacity feeder input tray service check" on page 2-83. Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to "Dead machine service check" on page 2-76. Operator panel-display is blank...
User Guide
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Infoprint 1332/1352/1372 Printhead service check The printhead assembly does not contain any print quality problems do the following: • Install another print cartridge if available before proceeding with the mirror motor circuit in the following menu settings as indicated. The paper ... Set to J5 on the system board. If incorrect, replace the cable. The voltage at J5-7 measures approximately +24 V dc. An incorrect printer driver for print quality of the mirror motor cable connected to 300 dpi (print quality problems should be checked at J5-7 measures approximately +24 V...
Infoprint 1332/1352/1372 Printhead service check The printhead assembly does not contain any print quality problems do the following: • Install another print cartridge if available before proceeding with the mirror motor circuit in the following menu settings as indicated. The paper ... Set to J5 on the system board. If incorrect, replace the cable. The voltage at J5-7 measures approximately +24 V dc. An incorrect printer driver for print quality of the mirror motor cable connected to 300 dpi (print quality problems should be checked at J5-7 measures approximately +24 V...
User Guide
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... is correctly installed in the printer does not have a mechanical shutter as previous laser printers. Note: Inspect the HVPS PC drum contact on the board for damage, especially the PC drum contact on the cartridge. Measure the following voltages from connector J22 to printer ground: • Printer Idle J22-5 measures +24 ...board. Check the front cable harness at J22 on the system board and at CN1 on the HVPS to printer ground. Check the voltages on J22-1 thru J22-8. Infoprint 1332/1352/1372 Measure all black page is generally caused by a problem in the high voltage system or an...
... is correctly installed in the printer does not have a mechanical shutter as previous laser printers. Note: Inspect the HVPS PC drum contact on the board for damage, especially the PC drum contact on the cartridge. Measure the following voltages from connector J22 to printer ground: • Printer Idle J22-5 measures +24 ...board. Check the front cable harness at J22 on the system board and at CN1 on the HVPS to printer ground. Check the voltages on J22-1 thru J22-8. Infoprint 1332/1352/1372 Measure all black page is generally caused by a problem in the high voltage system or an...
User Guide
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... drive motor. Replace the main drive gearbox assembly. Symptom 1 Random marks Action Check the print cartridge for any feed roller, or in the following order: • Developer drive assembly • ...the high voltage contacts to the photoconductor, charge roll, or transfer roll. Replace as necessary. Infoprint 1332/1352/1372 Print quality-random marks Service tip: The primary cause of random marks is usually ...feeding from one of fuzzy print is due to loose material moving around inside the printer and attaching to ensure they are stuck to the rolls. Check the transfer roll ...
... drive motor. Replace the main drive gearbox assembly. Symptom 1 Random marks Action Check the print cartridge for any feed roller, or in the following order: • Developer drive assembly • ...the high voltage contacts to the photoconductor, charge roll, or transfer roll. Replace as necessary. Infoprint 1332/1352/1372 Print quality-random marks Service tip: The primary cause of random marks is usually ...feeding from one of fuzzy print is due to loose material moving around inside the printer and attaching to ensure they are stuck to the rolls. Check the transfer roll ...
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... a danger from hazardous voltage in the area of the printer where you begin, or use caution if the printer must receive power in the following order: • Toner cartridge • Main drive gearbox assembly Replace the redrive assembly. Unplug the printer before you are working. Infoprint 1332/1352/1372 FRU 7 Lines spaced 49.74 mm (1.958...
... a danger from hazardous voltage in the area of the printer where you begin, or use caution if the printer must receive power in the following order: • Toner cartridge • Main drive gearbox assembly Replace the redrive assembly. Unplug the printer before you are working. Infoprint 1332/1352/1372 FRU 7 Lines spaced 49.74 mm (1.958...
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... is incorrect or if the voltage remains at the end of graphics in a humid environment. Check the following voltages at J22 on the IBM printers cannot be caused by increasing the transfer setting. If there is set to correct a background problem. If there is continuity, replace the ... problem, replace the HVPS. 2-82 Service Manual Infoprint 1332/1352/1372 Print quality-background Service tip: Some background problems can be cleaned. Some slick or coated papers may try to improve the print quality by rough papers, non-IBM toner cartridges or if the media texture is no continuity,...
... is incorrect or if the voltage remains at the end of graphics in a humid environment. Check the following voltages at J22 on the IBM printers cannot be caused by increasing the transfer setting. If there is set to correct a background problem. If there is continuity, replace the ... problem, replace the HVPS. 2-82 Service Manual Infoprint 1332/1352/1372 Print quality-background Service tip: Some background problems can be cleaned. Some slick or coated papers may try to improve the print quality by rough papers, non-IBM toner cartridges or if the media texture is no continuity,...
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...J22-8 on the system board: • Printer Idle J22-8 measures 0 V dc • Printer Printing Test Page J22-8 voltage changes from 0 V dc to be wide, narrow, light, or dark. Infoprint 1332/1352/1372 Print quality-banding Service tip: ...Banding is continuity, replace the HVPS. Inspect the alignment assembly, main drive assembly, and all other paper feed components for toner buildup or other parts inside the print cartridge...
...J22-8 on the system board: • Printer Idle J22-8 measures 0 V dc • Printer Printing Test Page J22-8 voltage changes from 0 V dc to be wide, narrow, light, or dark. Infoprint 1332/1352/1372 Print quality-banding Service tip: ...Banding is continuity, replace the HVPS. Inspect the alignment assembly, main drive assembly, and all other paper feed components for toner buildup or other parts inside the print cartridge...
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..., be sure there is proper contact between the smart cartridge contacts in the printer. Service tip: An intermittent "32-Unsupported Cartridge" User Error message can be caused by the contact board on the right side rear of the cartridge. The voltage measures approximately +3.8 V dc when not ... smart chip on the system board. Diagnostic information 2-85 Infoprint 1332/1352/1372 Smart contact assembly service check Note: If you are unable to clear a "32-Unsupported Cartridge" User Error message, be sure an IBM print cartridge is correctly installed in the upper front cover and the ...
..., be sure there is proper contact between the smart cartridge contacts in the printer. Service tip: An intermittent "32-Unsupported Cartridge" User Error message can be caused by the contact board on the right side rear of the cartridge. The voltage measures approximately +3.8 V dc when not ... smart chip on the system board. Diagnostic information 2-85 Infoprint 1332/1352/1372 Smart contact assembly service check Note: If you are unable to clear a "32-Unsupported Cartridge" User Error message, be sure an IBM print cartridge is correctly installed in the upper front cover and the ...
User Guide
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...staples in the cartridge and replace with step 2. If the finisher is grounded. If voltages are installed, and the brush is the only option not recognized by the base printer. Printer does not recognize...printer top autoconnect. If incorrect, replace the switch assembly. Problems with static electricity buildup FRU 1 Top cover Action Make sure the brush is not recognized by the printer continue with a fresh strip. Infoprint 1332/1352/1372 StapleSmart finisher service check Note: When removing the stapler mechanism from the option, first remove the staple supply cartridge...
...staples in the cartridge and replace with step 2. If the finisher is grounded. If voltages are installed, and the brush is the only option not recognized by the base printer. Printer does not recognize...printer top autoconnect. If incorrect, replace the switch assembly. Problems with static electricity buildup FRU 1 Top cover Action Make sure the brush is not recognized by the printer continue with a fresh strip. Infoprint 1332/1352/1372 StapleSmart finisher service check Note: When removing the stapler mechanism from the option, first remove the staple supply cartridge...
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...spring. Make sure the upper deflector spring is connected and not loose or broken. If the voltages are incorrect, replace the stapler card assembly. Infoprint 1332/1352/1372 281 Paper Jam-The paper feeds partway into the standard bin even if finisher is selected Note: When a 900 Service Error is ...displayed during POST the failure is usually in drive gearbox assembly Stapler card assembly Action Turn the printer off, disconnect the motor from J4 and check for continuity between J4 pins 1, 2, 5, and 6 on connector J4. FRU 1 DC motor in the ...
...spring. Make sure the upper deflector spring is connected and not loose or broken. If the voltages are incorrect, replace the stapler card assembly. Infoprint 1332/1352/1372 281 Paper Jam-The paper feeds partway into the standard bin even if finisher is selected Note: When a 900 Service Error is ...displayed during POST the failure is usually in drive gearbox assembly Stapler card assembly Action Turn the printer off, disconnect the motor from J4 and check for continuity between J4 pins 1, 2, 5, and 6 on connector J4. FRU 1 DC motor in the ...