User Guide
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Infoprint 1332/1352/1372 Table of contents Laser notices ix Safety information xv Preface xviii Definitions xviii General information 1-1 Maintenance approach 1-1 Options 1-2 Print speed and performance print speed 1-3 Performance 1-3 Time to first print 1-4 Memory configuration 1-4 Printer specifications 1-5 Dimensions 1-5 Operating clearances 1-6 Power...error codes 2-2 Sub error codes 2-5 Sub error codes for 9xx and 2xx error codes 2-5 Base printer sub error codes 2-6 Base printer (fuser) sub error codes 2-11 Duplex option sub error codes 2-12 Envelope feeder sub error ...
Infoprint 1332/1352/1372 Table of contents Laser notices ix Safety information xv Preface xviii Definitions xviii General information 1-1 Maintenance approach 1-1 Options 1-2 Print speed and performance print speed 1-3 Performance 1-3 Time to first print 1-4 Memory configuration 1-4 Printer specifications 1-5 Dimensions 1-5 Operating clearances 1-6 Power...error codes 2-2 Sub error codes 2-5 Sub error codes for 9xx and 2xx error codes 2-5 Base printer sub error codes 2-6 Base printer (fuser) sub error codes 2-11 Duplex option sub error codes 2-12 Envelope feeder sub error ...
User Guide
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Infoprint 1332/1352/1372 Diagnostic aids 3-1 Diagnostics mode 3-1 Entering Diagnostic Mode 3-1 Available tests 3-1 Exiting Diagnostics Mode 3-1 Device tests 3-2 Quick Disk Test 3-2 Disk Test/Clean 3-2 Flash Test 3-3 Disabling ... Staple Sensor Test 3-15 Cover and Door Sensors 3-15 Pass and Media Sensors 3-15 Bin Level Sensor 3-15 Base Sensor Test 3-16 Print registration 3-16 Printer setup 3-17 Setting the page count 3-17 Viewing the permanent page count 3-17 v Service...
Infoprint 1332/1352/1372 Diagnostic aids 3-1 Diagnostics mode 3-1 Entering Diagnostic Mode 3-1 Available tests 3-1 Exiting Diagnostics Mode 3-1 Device tests 3-2 Quick Disk Test 3-2 Disk Test/Clean 3-2 Flash Test 3-3 Disabling ... Staple Sensor Test 3-15 Cover and Door Sensors 3-15 Pass and Media Sensors 3-15 Bin Level Sensor 3-15 Base Sensor Test 3-16 Print registration 3-16 Printer setup 3-17 Setting the page count 3-17 Viewing the permanent page count 3-17 v Service...
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Infoprint 1332/1352/1372 Fuser assembly removal 4-23 Fuser cover removal 4-25 Fuser exit sensor or fuser narrow media sensor removal 4-28 Fuser lamp removal 4-28 Fuser ... feeder board 5-2 Fuser Board 5-2 High-capacity output stacker board 5-3 High voltage power supply 5-4 Interconnect board 5-5 Low voltage power supply 5-6 Output expander control board 5-7 vii Service Manual
Infoprint 1332/1352/1372 Fuser assembly removal 4-23 Fuser cover removal 4-25 Fuser exit sensor or fuser narrow media sensor removal 4-28 Fuser lamp removal 4-28 Fuser ... feeder board 5-2 Fuser Board 5-2 High-capacity output stacker board 5-3 High voltage power supply 5-4 Interconnect board 5-5 Low voltage power supply 5-6 Output expander control board 5-7 vii Service Manual
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... units (FRUs). 3. It is a danger from hazardous voltage in the area of the printer and the maintenance approach used to repair it. CAUTION: A caution identifies something that might damage the product hardware or software. Infoprint 1332/1352/1372 Preface This manual contains maintenance procedures for service personnel. Connector locations uses illustrations to perform the...
... units (FRUs). 3. It is a danger from hazardous voltage in the area of the printer and the maintenance approach used to repair it. CAUTION: A caution identifies something that might damage the product hardware or software. Infoprint 1332/1352/1372 Preface This manual contains maintenance procedures for service personnel. Connector locations uses illustrations to perform the...
User Guide
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... this manual leads you complete the repair, perform tests as needed to the correct field replaceable unit (FRU) or part. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to most computer networks. After you to verify the repair. General information 1-1 The IBM Infoprint 1332/1352/1372 laser printers...
... this manual leads you complete the repair, perform tests as needed to the correct field replaceable unit (FRU) or part. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to most computer networks. After you to verify the repair. General information 1-1 The IBM Infoprint 1332/1352/1372 laser printers...
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...(For IBM Infoprint 1352/1372) - Vertical Kiosk Presenter - Japanese 1-2 Service Manual IPDS card assembly and SCS/TNe - Bar code card assembly - and 500-sheet paper trays of 16MB and 32MB • Hard disk-20GB+ with adapter • DBCS font cards - Duplex option-250-sheet (For IBM Infoprint 1332) -...- 2000-sheet high-capacity feeder - Optra Forms™, including a Forms Hard Disk-20+GB with adapter • Integrated network options - Infoprint 1332/1352/1372 Options The following options are not available in your country. • Memory options of 8MB, 16MB, 32MB, 64MB and 128MB ...
...(For IBM Infoprint 1352/1372) - Vertical Kiosk Presenter - Japanese 1-2 Service Manual IPDS card assembly and SCS/TNe - Bar code card assembly - and 500-sheet paper trays of 16MB and 32MB • Hard disk-20GB+ with adapter • DBCS font cards - Duplex option-250-sheet (For IBM Infoprint 1332) -...- 2000-sheet high-capacity feeder - Optra Forms™, including a Forms Hard Disk-20+GB with adapter • Integrated network options - Infoprint 1332/1352/1372 Options The following options are not available in your country. • Memory options of 8MB, 16MB, 32MB, 64MB and 128MB ...
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Infoprint 1332/1352/1372 Time to first print IBM Infoprint 1332, IBM Infoprint 1352, IBM Infoprint 1372, Time from standby mode
Infoprint 1332/1352/1372 Time to first print IBM Infoprint 1332, IBM Infoprint 1352, IBM Infoprint 1372, Time from standby mode
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...Manual Printing states IBM Infoprint 1332 Printing-average power Base model 429 W All options 457 W Idle-average power Power Saver on 12 W Power Saver off 81 W Printing-maximum current 110V 230V 8.8 A 4 A IBM Infoprint 1332n 432 W 460 W 15 W 84 W 8.8 A 4 A IBM Infoprint 1352 523 W 540 W 14 W 81 W 9.8 A 5 A IBM Infoprint 1352n 527 W 544 W 14 W 84 W 9.8 A 5 A IBM Infoprint 1372 584 W 608 W 15 W 86 W 10.2 A 5 A IBM Infoprint...power converter with the 110 volt printer is not recommended. Infoprint 1332/1352/1372 Operating clearances Printer side Measurement Left and right side...
...Manual Printing states IBM Infoprint 1332 Printing-average power Base model 429 W All options 457 W Idle-average power Power Saver on 12 W Power Saver off 81 W Printing-maximum current 110V 230V 8.8 A 4 A IBM Infoprint 1332n 432 W 460 W 15 W 84 W 8.8 A 4 A IBM Infoprint 1352 523 W 540 W 14 W 81 W 9.8 A 5 A IBM Infoprint 1352n 527 W 544 W 14 W 84 W 9.8 A 5 A IBM Infoprint 1372 584 W 608 W 15 W 86 W 10.2 A 5 A IBM Infoprint...power converter with the 110 volt printer is not recommended. Infoprint 1332/1352/1372 Operating clearances Printer side Measurement Left and right side...
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500-Sheet input Multipurpose tray 2,000-Sheet drawer Duplex Standard output 5-Bin Mailbox Output Expander Finisher to staple, hole punch, offset stack or with output bin Infoprint 1332/1352/1372 Media specifications Media type Media type Paper Card stock Transparencies Envelopes Vinyl labels Paper labels Polyester labels Dual web labels Integrated labels xxxxxxxx xx xx x xx x x x x x x x x x x xx x xx 1-8 Service Manual
500-Sheet input Multipurpose tray 2,000-Sheet drawer Duplex Standard output 5-Bin Mailbox Output Expander Finisher to staple, hole punch, offset stack or with output bin Infoprint 1332/1352/1372 Media specifications Media type Media type Paper Card stock Transparencies Envelopes Vinyl labels Paper labels Polyester labels Dual web labels Integrated labels xxxxxxxx xx xx x xx x x x x x x x x x x xx x xx 1-8 Service Manual
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... xx x Polyester labels 3 xxxxxx xx x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. x 8.66 in. (110 mm x 220 mm) x x xx x C5 Envelope 6.38 in ...93 x 9.84 in . The label fuser cleaner is included with a special label cartridge for label applications. 1-10 Service Manual x 7.5 in. (98 mm x 191 mm) x x xx x 9 Envelope 3.875 in . Integrated tray 250 Input...StapleSmart-Staple/jogger Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in .
... xx x Polyester labels 3 xxxxxx xx x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. x 8.66 in. (110 mm x 220 mm) x x xx x C5 Envelope 6.38 in ...93 x 9.84 in . The label fuser cleaner is included with a special label cartridge for label applications. 1-10 Service Manual x 7.5 in. (98 mm x 191 mm) x x xx x 9 Envelope 3.875 in . Integrated tray 250 Input...StapleSmart-Staple/jogger Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in .
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...and letterheads should provide satisfactory print quality and feed reliability. Any information placed outside this printer. 1-12 Service Manual Search for suitability to their applications. Media guidelines Paper designed for successful printing: ...printer requires a special label fuser cleaner which prevents duplexing. 3 28 lb bond envelopes are limited to 25% cotton content. 4 Includes envelopes fed from the multipurpose feeder only. 5 Information on whether your vinyl label converter has passed Lexmark's criteria is available at Lexmark's Web site (www.lexmark.com). Infoprint 1332...
...and letterheads should provide satisfactory print quality and feed reliability. Any information placed outside this printer. 1-12 Service Manual Search for suitability to their applications. Media guidelines Paper designed for successful printing: ...printer requires a special label fuser cleaner which prevents duplexing. 3 28 lb bond envelopes are limited to 25% cotton content. 4 Includes envelopes fed from the multipurpose feeder only. 5 Information on whether your vinyl label converter has passed Lexmark's criteria is available at Lexmark's Web site (www.lexmark.com). Infoprint 1332...
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Infoprint 1332/1352/1372 Tools required Flat-blade screwdrivers, various sizes Phillips screwdrivers, various sizes 7.0 mm nut driver 5.5 mm wrench Needlenose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Twinax/serial debug cable 1381963 Flash light (optional) 1-14 Service Manual
Infoprint 1332/1352/1372 Tools required Flat-blade screwdrivers, various sizes Phillips screwdrivers, various sizes 7.0 mm nut driver 5.5 mm wrench Needlenose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Twinax/serial debug cable 1381963 Flash light (optional) 1-14 Service Manual
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...Pick Motor over speed 914 DC Pick Motor: No encoder feedback Check the integrated paper tray (Tray 1) for correct paper loading. Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes are indications that the flash which the system board code is... on page 2-64. 917 Transfer Roll Indicates a problem in an intermittent condition when you can POR the printer to "Transfer roll service check" on page 2-52. 2-2 Service Manual Replace the system board. 902 General Engine Software Error These errors indicate an unrecoverable system software error. Go...
...Pick Motor over speed 914 DC Pick Motor: No encoder feedback Check the integrated paper tray (Tray 1) for correct paper loading. Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes are indications that the flash which the system board code is... on page 2-64. 917 Transfer Roll Indicates a problem in an intermittent condition when you can POR the printer to "Transfer roll service check" on page 2-52. 2-2 Service Manual Replace the system board. 902 General Engine Software Error These errors indicate an unrecoverable system software error. Go...
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...page 3-3. 975 - 979 Network Card x The following : system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. 2-4 Service Manual If this does not fix the problem, replace the system board. • 956 = Processor failure • 957 = ASIC failure • 959 = SRAM failure 958... another DIMM is not available, replace the memory option. If the printer is a network model, replace the system board. 980 Comm The engine is as follows: 964 - Download Emulation CRC Failure. Infoprint 1332/1352/1372 Service error code (continued) Error code Action 954 NVRAM ...
...page 3-3. 975 - 979 Network Card x The following : system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. 2-4 Service Manual If this does not fix the problem, replace the system board. • 956 = Processor failure • 957 = ASIC failure • 959 = SRAM failure 958... another DIMM is not available, replace the memory option. If the printer is a network model, replace the system board. 980 Comm The engine is as follows: 964 - Download Emulation CRC Failure. Infoprint 1332/1352/1372 Service error code (continued) Error code Action 954 NVRAM ...
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... Tray 4 15 Tray 5 31 Envelope feeder 40 Manual feeder Values for stacker destinations 91 Stacker 1 92 Stacker 2 93 Stacker 3 Values for each area of the printer. envelope A #9 Envelope B #10 Envelope C 8.661 in . These status bytes are designed to 8 status bytes of data. Infoprint 1332/1352/1372 Base printer sub error codes Each status byte has...
... Tray 4 15 Tray 5 31 Envelope feeder 40 Manual feeder Values for stacker destinations 91 Stacker 1 92 Stacker 2 93 Stacker 3 Values for each area of the printer. envelope A #9 Envelope B #10 Envelope C 8.661 in . These status bytes are designed to 8 status bytes of data. Infoprint 1332/1352/1372 Base printer sub error codes Each status byte has...
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...the Tray 4 pass thru sensor during warm up . If no problem is found , go to "Envelope feeder service check" on page 2-64. 2-8 Service Manual Check for media over the sensor but the sensor does not activate, check the sensor and flag for correct operation. The display of paper. (x1... if Tray 2 is feeding paper correctly and all the sensors are operating correctly, go to "Input tray(s) service check" on page 2-49. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be necessary to try a new pass thru sensor. Check for ...
...the Tray 4 pass thru sensor during warm up . If no problem is found , go to "Envelope feeder service check" on page 2-64. 2-8 Service Manual Check for media over the sensor but the sensor does not activate, check the sensor and flag for correct operation. The display of paper. (x1... if Tray 2 is feeding paper correctly and all the sensors are operating correctly, go to "Input tray(s) service check" on page 2-49. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be necessary to try a new pass thru sensor. Check for ...
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... the internal fuser cabling, DC autoconnect on the system board. Other sheets may have started to feed, but none were in the source. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be any value) Explanation 8D 00 00 8E xx 02 ... selected and the media is feeding from a paper source interfered with the next pick retry. (x1=media size, x2=media source) 2-10 Service Manual Other sheets may have started to speed. It took too long for correct operation. Other sheets may be caused by a source other than the duplex...
... the internal fuser cabling, DC autoconnect on the system board. Other sheets may have started to feed, but none were in the source. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be any value) Explanation 8D 00 00 8E xx 02 ... selected and the media is feeding from a paper source interfered with the next pick retry. (x1=media size, x2=media source) 2-10 Service Manual Other sheets may have started to speed. It took too long for correct operation. Other sheets may be caused by a source other than the duplex...