User Guide
Page 3
Infoprint 1332/1352/1372 Power-On Self Test (POST 2-34 Symptom tables 2-35 Base printer symptoms 2-35 High-capacity feeder (2000-sheet) symptoms 2-35 Paper tray symptoms 2-36 Duplex option symptoms 2-36 Envelope feeder symptoms 2-36 Output expander 2-36 StapleSmart ... Parallel port service check 2-77 Printhead service check 2-78 Print quality service check 2-78 Smart contact assembly service check 2-85 StapleSmart finisher service check 2-86 Toner sensor service check 2-93 Transfer roll service check 2-94 Table of contents iv
Infoprint 1332/1352/1372 Power-On Self Test (POST 2-34 Symptom tables 2-35 Base printer symptoms 2-35 High-capacity feeder (2000-sheet) symptoms 2-35 Paper tray symptoms 2-36 Duplex option symptoms 2-36 Envelope feeder symptoms 2-36 Output expander 2-36 StapleSmart ... Parallel port service check 2-77 Printhead service check 2-78 Print quality service check 2-78 Smart contact assembly service check 2-85 StapleSmart finisher service check 2-86 Toner sensor service check 2-93 Transfer roll service check 2-94 Table of contents iv
User Guide
Page 6
Infoprint 1332/1352/1372 Fuser assembly removal 4-23 Fuser cover removal 4-25 Fuser exit sensor or fuser narrow media sensor removal 4-28 Fuser lamp removal 4-28 Fuser ... flag assembly removal 4-54 Pick roll removal (MPT 4-55 Printhead removal 4-56 Redrive assembly removal 4-57 Smart contact assembly removal 4-58 System board removal 4-58 Toner sensor removal 4-61 Transfer roll assembly removal 4-61 Upper front cover hinge assembly removal 4-62 Upper paper deflector assembly removal 4-63 Connector locations 5-1 Autoconnect 5-1 Envelope...
Infoprint 1332/1352/1372 Fuser assembly removal 4-23 Fuser cover removal 4-25 Fuser exit sensor or fuser narrow media sensor removal 4-28 Fuser lamp removal 4-28 Fuser ... flag assembly removal 4-54 Pick roll removal (MPT 4-55 Printhead removal 4-56 Redrive assembly removal 4-57 Smart contact assembly removal 4-58 System board removal 4-58 Toner sensor removal 4-61 Transfer roll assembly removal 4-61 Upper front cover hinge assembly removal 4-62 Upper paper deflector assembly removal 4-63 Connector locations 5-1 Autoconnect 5-1 Envelope...
User Guide
Page 39
..."Main fan service check" on page 2-42. 951 NVRAM Replace the system board. Diagnostic information 2-3 Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been... These errors represent a problem with the connector on the LVPS assembly is an indication that a printer fan has stalled. Check the LVPS for correct installation. Secure NVRAM Missing 953 NVRAM Chip Failure Indicates... installed. Replace the interconnect board. Go to "Toner sensor service check" on page 2-78. 933 - Mirror Motor Locks/Lost Hsync 934 -
..."Main fan service check" on page 2-42. 951 NVRAM Replace the system board. Diagnostic information 2-3 Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been... These errors represent a problem with the connector on the LVPS assembly is an indication that a printer fan has stalled. Check the LVPS for correct installation. Secure NVRAM Missing 953 NVRAM Chip Failure Indicates... installed. Replace the interconnect board. Go to "Toner sensor service check" on page 2-78. 933 - Mirror Motor Locks/Lost Hsync 934 -
User Guide
Page 52
... upper front door is opened, and Toner Low displays again if the condition exists after the upper front door is processed from the host computer. Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to take the printer offline and access the Ready Menu group.... If any , displays. Press Go to return the printer to "Parallel port service check" on page 2-64...
... upper front door is opened, and Toner Low displays again if the condition exists after the upper front door is processed from the host computer. Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to take the printer offline and access the Ready Menu group.... If any , displays. Press Go to return the printer to "Parallel port service check" on page 2-64...
User Guide
Page 55
...legal, B5, A4, Executive, Universal, A5, B4, A3, 11x17, Folio, or Statement. Infoprint 1332/1352/1372 User attendance messages User attendance messages Primary message Secondary message Change Cartridge Invalid Refill Change ... installed in one of the following actions: • Remove the toner cartridge and install a new cartridge. • Press and hold Select and ...Envelope, DL Envelope, C5 Envelope, B5 Envelope, or other Envelope. Diagnostic information 2-19 When the printer is prompting for the engine and cartridge code. For envelopes, =7¾ Envelope, 9 Envelope, 10...
...legal, B5, A4, Executive, Universal, A5, B4, A3, 11x17, Folio, or Statement. Infoprint 1332/1352/1372 User attendance messages User attendance messages Primary message Secondary message Change Cartridge Invalid Refill Change ... installed in one of the following actions: • Remove the toner cartridge and install a new cartridge. • Press and hold Select and ...Envelope, DL Envelope, C5 Envelope, B5 Envelope, or other Envelope. Diagnostic information 2-19 When the printer is prompting for the engine and cartridge code. For envelopes, =7¾ Envelope, 9 Envelope, 10...
User Guide
Page 65
...and pick rolls at power on or during disk format and write operations. This message displays when toner low occurs and the toner low alarm is marked defective and normal printer operations continue. Remove the incompatible tray and press Go to clear the message. This error code displays..., go to "Scheduled maintenance" on the disk to hold the resources that have been requested to be written to clear the message. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 59 Incompatible Tray x Secondary message 59 Incompatible Duplex 61 Defective Disk 62 Disk Full ...
...and pick rolls at power on or during disk format and write operations. This message displays when toner low occurs and the toner low alarm is marked defective and normal printer operations continue. Remove the incompatible tray and press Go to clear the message. This error code displays..., go to "Scheduled maintenance" on the disk to hold the resources that have been requested to be written to clear the message. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 59 Incompatible Tray x Secondary message 59 Incompatible Duplex 61 Defective Disk 62 Disk Full ...
User Guide
Page 70
...following : 1. The main fan turns on the display. 2-34 Service Manual Ready appears on . 10. Check for correct POST functioning of the base printer by observing the following errors or messages may display: • Close Door or Insert Cartridge display if the upper front cover is open or the... drive assembly drives the developer shaft in the toner cartridge. 12. The fuser lamp turns on . 11. The exit rollers turn. 13. Diamonds scroll across the display, and then clear. 4. Infoprint 1332/1352/1372 Power-On Self Test (POST) When you turn the printer on one and a half row of pels,...
...following : 1. The main fan turns on the display. 2-34 Service Manual Ready appears on . 10. Check for correct POST functioning of the base printer by observing the following errors or messages may display: • Close Door or Insert Cartridge display if the upper front cover is open or the... drive assembly drives the developer shaft in the toner cartridge. 12. The fuser lamp turns on . 11. The exit rollers turn. 13. Diamonds scroll across the display, and then clear. 4. Infoprint 1332/1352/1372 Power-On Self Test (POST) When you turn the printer on one and a half row of pels,...
User Guide
Page 71
...blank page Print quality-light print Print quality-background Print quality-residual image Print quality-skew Print quality-banding Print quality-random marks Print quality-toner on edge of redrive assembly- Print quality-vertical black bands on backside of printed page" on page 2-47. Go to "Print quality-... check" on page 2-79. Operator panel-display is blank. Go to "Print quality-all diamonds, sounds 5 beeps, and does not complete POST. Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to "Dead machine service check" on page 2-79.
...blank page Print quality-light print Print quality-background Print quality-residual image Print quality-skew Print quality-banding Print quality-random marks Print quality-toner on edge of redrive assembly- Print quality-vertical black bands on backside of printed page" on page 2-47. Go to "Print quality-... check" on page 2-79. Operator panel-display is blank. Go to "Print quality-all diamonds, sounds 5 beeps, and does not complete POST. Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to "Dead machine service check" on page 2-79.
User Guide
Page 79
...page can be secure. Check the right side charge roll link assembly for correct installation, toner buildup, marks, cuts, or other signs of the right link assembly from the bearing ...roll to the right on the charge roll link arm and remove the charge roll from the printer. FRU 1 Charge roll assembly 2 Left side charge roll link 3 Right side charge roll... correctly installed and operates correctly. Diagnostic information 2-43 If incorrect, replace the link assembly. Infoprint 1332/1352/1372 Charge roll service check Service tip: Close and evenly spaced repetitive marks 47.19...
...page can be secure. Check the right side charge roll link assembly for correct installation, toner buildup, marks, cuts, or other signs of the right link assembly from the bearing ...roll to the right on the charge roll link arm and remove the charge roll from the printer. FRU 1 Charge roll assembly 2 Left side charge roll link 3 Right side charge roll... correctly installed and operates correctly. Diagnostic information 2-43 If incorrect, replace the link assembly. Infoprint 1332/1352/1372 Charge roll service check Service tip: Close and evenly spaced repetitive marks 47.19...
User Guide
Page 80
... switch is incorrect, replace the system board. If the voltage is correct, check the continuity between J3-1 and J3-3 on the toner cartridge is not broken and that the right and left cartridge tracks are not loose or broken. Cover closed switch table J3 Pin ... check the voltage at J3-3. If no change in continuity occurs as necessary. Infoprint 1332/1352/1372 Cover closed switch/cable service check FRU 1 Toner cartridge 2 Cover closed switch/cable assembly Action Make sure the toner cartridge is correctly installed and that the tab correctly activates the cover closed switch...
... switch is incorrect, replace the system board. If the voltage is correct, check the continuity between J3-1 and J3-3 on the toner cartridge is not broken and that the right and left cartridge tracks are not loose or broken. Cover closed switch table J3 Pin ... check the voltage at J3-3. If no change in continuity occurs as necessary. Infoprint 1332/1352/1372 Cover closed switch/cable service check FRU 1 Toner cartridge 2 Cover closed switch/cable assembly Action Make sure the toner cartridge is correctly installed and that the tab correctly activates the cover closed switch...
User Guide
Page 90
...fuser assembly. If correct, go to step 5. Check the continuity of excessive toner, label glue, labels, or other contaminants. If incorrect, replace the cable. CAUTION: The fuser may be hot, use caution if the printer must receive power in the fuser thermistor circuit. If no damage is found... the system board. Examine the fuser assembly for damage to the thermistor assembly. Infoprint 1332/1352/1372 Hot fuser service check Error Code 923: Indicates the fuser is too hot during printing or when the printer is correct, check each pin of J6 to ground. If the resistance is idle...
...fuser assembly. If correct, go to step 5. Check the continuity of excessive toner, label glue, labels, or other contaminants. If incorrect, replace the cable. CAUTION: The fuser may be hot, use caution if the printer must receive power in the fuser thermistor circuit. If no damage is found... the system board. Examine the fuser assembly for damage to the thermistor assembly. Infoprint 1332/1352/1372 Hot fuser service check Error Code 923: Indicates the fuser is too hot during printing or when the printer is correct, check each pin of J6 to ground. If the resistance is idle...
User Guide
Page 94
...board) Action Check the paper out sensor flag for glazing or contamination. Check the lower limit switch cable for sign of glazing, toner or other buildup. Paper from the high-capacity feeder input tray does not reach the pass thru sensor. Replace as necessary. If ... incorrect, replace the switch. If correct, replace the high-capacity feeder control board. Check the wear strips for correct operation and installation. Infoprint 1332/1352/1372 Tray x empty displays when there is advisable to replace all four wear strips at J2-1 (orange). FRU 1 Lower limit switch...
...board) Action Check the paper out sensor flag for glazing or contamination. Check the lower limit switch cable for sign of glazing, toner or other buildup. Paper from the high-capacity feeder input tray does not reach the pass thru sensor. Replace as necessary. If ... incorrect, replace the switch. If correct, replace the high-capacity feeder control board. Check the wear strips for correct operation and installation. Infoprint 1332/1352/1372 Tray x empty displays when there is advisable to replace all four wear strips at J2-1 (orange). FRU 1 Lower limit switch...
User Guide
Page 101
... flag for broken or damaged parts, contamination on the rollers. Check for signs of glazing, toner or other damage especially at the tray x system board. Some types of labels, foil material... rollers or wear plate, and wear or damage to the drive shaft bearings. Diagnostic information 2-65 Infoprint 1332/1352/1372 FRU 2 Power takeoff shaft and spring, bevel gear, feed roll gear, drive roll ...the system board). Tray x Empty displays when Tray x has paper in the tray. system board) Printer does not recognize Tray x is found, replace the paper low sensor assembly. FRU 1 Paper low ...
... flag for broken or damaged parts, contamination on the rollers. Check for signs of glazing, toner or other damage especially at the tray x system board. Some types of labels, foil material... rollers or wear plate, and wear or damage to the drive shaft bearings. Diagnostic information 2-65 Infoprint 1332/1352/1372 FRU 2 Power takeoff shaft and spring, bevel gear, feed roll gear, drive roll ...the system board). Tray x Empty displays when Tray x has paper in the tray. system board) Printer does not recognize Tray x is found, replace the paper low sensor assembly. FRU 1 Paper low ...
User Guide
Page 104
...8226; Main drive motor assembly • System board 2-68 Service Manual Action Remove the controller board and run a Diagnostic Print Test in the main drive, toner cartridge, fuser, or main drive gearbox. Repair as necessary. It measures approximately +5 V dc when the motor is not running J24-11 +24 V dc ... turn, no gear error code 936 or user message 201 Paper Jam displays. Look for any of the main drive motor cable. Infoprint 1332/1352/1372 Main drive service check Service tip: Excessive gear or main drive assembly noise is removed from the machine it must be displayed...
...8226; Main drive motor assembly • System board 2-68 Service Manual Action Remove the controller board and run a Diagnostic Print Test in the main drive, toner cartridge, fuser, or main drive gearbox. Repair as necessary. It measures approximately +5 V dc when the motor is not running J24-11 +24 V dc ... turn, no gear error code 936 or user message 201 Paper Jam displays. Look for any of the main drive motor cable. Infoprint 1332/1352/1372 Main drive service check Service tip: Excessive gear or main drive assembly noise is removed from the machine it must be displayed...
User Guide
Page 114
...different resolution settings). • Print Darkness: Set to NORMAL. • Toner Saver: Set to OFF. • PQET: Set to OFF. • Fuser Temperature: Set to NORMAL. • Test the printer using plain paper (20 lb). If incorrect, replace the cable. If ...incorrect, replace the system board. Be sure and note the original settings so you can cause problems. Incorrect characters could print and the copy may also indicate a failing printhead. See "Printhead 1 (Infoprint 1332)" on page 7-10, "Printhead 2 (Infoprint...
...different resolution settings). • Print Darkness: Set to NORMAL. • Toner Saver: Set to OFF. • PQET: Set to OFF. • Fuser Temperature: Set to NORMAL. • Test the printer using plain paper (20 lb). If incorrect, replace the cable. If ...incorrect, replace the system board. Be sure and note the original settings so you can cause problems. Incorrect characters could print and the copy may also indicate a failing printhead. See "Printhead 1 (Infoprint 1332)" on page 7-10, "Printhead 2 (Infoprint...
User Guide
Page 115
... right side frame in toner development on the HVPS to ensure they fit securely and are not pitted, contaminated, or damaged. Infoprint 1332/1352/1372 Measure all black page is bent or damaged, replace the contact. The printer is correctly installed in the printer does not have a mechanical shutter as previous laser printers. Make sure the charge...
... right side frame in toner development on the HVPS to ensure they fit securely and are not pitted, contaminated, or damaged. Infoprint 1332/1352/1372 Measure all black page is bent or damaged, replace the contact. The printer is correctly installed in the printer does not have a mechanical shutter as previous laser printers. Make sure the charge...
User Guide
Page 116
...duplex option, or envelope feeder. This can be caused by defective gear(s) in the main drive gearbox assembly. Infoprint 1332/1352/1372 Print quality-random marks Service tip: The primary cause of random marks is usually caused by a ..., alignment assembly, any pieces of fuzzy print is due to loose material moving around inside the printer and attaching to ensure they are stuck to the rolls. Check the transfer roll and charge roll...• Reference edge Replace the FRUs in the following order: • Toner cartridge • Charge roll • Developer drive assembly Replace the...
...duplex option, or envelope feeder. This can be caused by defective gear(s) in the main drive gearbox assembly. Infoprint 1332/1352/1372 Print quality-random marks Service tip: The primary cause of random marks is usually caused by a ..., alignment assembly, any pieces of fuzzy print is due to loose material moving around inside the printer and attaching to ensure they are stuck to the rolls. Check the transfer roll and charge roll...• Reference edge Replace the FRUs in the following order: • Toner cartridge • Charge roll • Developer drive assembly Replace the...
User Guide
Page 117
... hazardous voltage in the area of the printer where you begin, or use caution if the printer must receive power in the following order: • Toner cartridge • Main drive gearbox assembly Replace the redrive assembly. Replace the alignment assembly. Diagnostic information 2-81 Replace the redrive assembly. Infoprint 1332/1352/1372 FRU 7 Lines spaced 49... mm (3.917 inch) apart 13 Lines spaced 114.79 mm (4.519 inch) apart Action Replace the FRUs in order to perform the task. Unplug the printer before you are working. Replace the transfer roll.
... hazardous voltage in the area of the printer where you begin, or use caution if the printer must receive power in the following order: • Toner cartridge • Main drive gearbox assembly Replace the redrive assembly. Replace the alignment assembly. Diagnostic information 2-81 Replace the redrive assembly. Infoprint 1332/1352/1372 FRU 7 Lines spaced 49... mm (3.917 inch) apart 13 Lines spaced 114.79 mm (4.519 inch) apart Action Replace the FRUs in order to perform the task. Unplug the printer before you are working. Replace the transfer roll.
User Guide
Page 118
... replace the transfer roll assembly. Some slick or coated papers may try to improve the print quality by rough papers, non-IBM toner cartridges or if the media texture is set to printer ground. If this does not correct the problem, replace the system board. If there is not at 0 V dc,... frame to +1.9 V dc If J22-1 voltage is not continuity, replace the harness cable. If J22-2 voltage is no continuity, replace the harness cable. Infoprint 1332/1352/1372 Print quality-background Service tip: Some background problems can be cleaned. If a problem is continuity, replace the HVPS.
... replace the transfer roll assembly. Some slick or coated papers may try to improve the print quality by rough papers, non-IBM toner cartridges or if the media texture is set to printer ground. If this does not correct the problem, replace the system board. If there is not at 0 V dc,... frame to +1.9 V dc If J22-1 voltage is not continuity, replace the harness cable. If J22-2 voltage is no continuity, replace the harness cable. Infoprint 1332/1352/1372 Print quality-background Service tip: Some background problems can be cleaned. If a problem is continuity, replace the HVPS.
User Guide
Page 119
...as necessary. Check the following voltages at J22-8 on the system board: • Printer Idle J22-8 measures 0 V dc • Printer Printing Test Page J22-8 voltage changes from 0 V dc to +4 V dc ...cartridge if available before doing this does not correct the problem, replace the system board. Infoprint 1332/1352/1372 Print quality-banding Service tip: Banding is difficult to detect except on a page... or changes the problem, then check the springs and charge roll link arm assemblies for toner contamination. FRU 1 Hot roll fuser assembly Action Check the fuser assembly for binds or ...
...as necessary. Check the following voltages at J22-8 on the system board: • Printer Idle J22-8 measures 0 V dc • Printer Printing Test Page J22-8 voltage changes from 0 V dc to +4 V dc ...cartridge if available before doing this does not correct the problem, replace the system board. Infoprint 1332/1352/1372 Print quality-banding Service tip: Banding is difficult to detect except on a page... or changes the problem, then check the springs and charge roll link arm assemblies for toner contamination. FRU 1 Hot roll fuser assembly Action Check the fuser assembly for binds or ...