User Guide
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Infoprint 1332/1352/1372 Table of contents Laser notices ix Safety information xv Preface xviii Definitions xviii General information 1-1 Maintenance approach 1-1 Options 1-2 Print speed and performance print speed 1-3 Performance 1-3 Time to first print 1-4 Memory configuration 1-4 Printer specifications 1-5 Dimensions 1-5 Operating clearances 1-6 Power...error codes 2-2 Sub error codes 2-5 Sub error codes for 9xx and 2xx error codes 2-5 Base printer sub error codes 2-6 Base printer (fuser) sub error codes 2-11 Duplex option sub error codes 2-12 Envelope feeder sub error ...
Infoprint 1332/1352/1372 Table of contents Laser notices ix Safety information xv Preface xviii Definitions xviii General information 1-1 Maintenance approach 1-1 Options 1-2 Print speed and performance print speed 1-3 Performance 1-3 Time to first print 1-4 Memory configuration 1-4 Printer specifications 1-5 Dimensions 1-5 Operating clearances 1-6 Power...error codes 2-2 Sub error codes 2-5 Sub error codes for 9xx and 2xx error codes 2-5 Base printer sub error codes 2-6 Base printer (fuser) sub error codes 2-11 Duplex option sub error codes 2-12 Envelope feeder sub error ...
User Guide
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Infoprint 1332/1352/1372 Diagnostic aids 3-1 Diagnostics mode 3-1 Entering Diagnostic Mode 3-1 Available tests 3-1 Exiting Diagnostics Mode 3-1 Device tests 3-2 Quick Disk Test 3-2 Disk Test/Clean 3-2 Flash Test 3-3 Disabling ... Staple Sensor Test 3-15 Cover and Door Sensors 3-15 Pass and Media Sensors 3-15 Bin Level Sensor 3-15 Base Sensor Test 3-16 Print registration 3-16 Printer setup 3-17 Setting the page count 3-17 Viewing the permanent page count 3-17 v Service...
Infoprint 1332/1352/1372 Diagnostic aids 3-1 Diagnostics mode 3-1 Entering Diagnostic Mode 3-1 Available tests 3-1 Exiting Diagnostics Mode 3-1 Device tests 3-2 Quick Disk Test 3-2 Disk Test/Clean 3-2 Flash Test 3-3 Disabling ... Staple Sensor Test 3-15 Cover and Door Sensors 3-15 Pass and Media Sensors 3-15 Bin Level Sensor 3-15 Base Sensor Test 3-16 Print registration 3-16 Printer setup 3-17 Setting the page count 3-17 Viewing the permanent page count 3-17 v Service...
User Guide
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Infoprint 1332/1352/1372 Fuser assembly removal 4-23 Fuser cover removal 4-25 Fuser exit sensor or fuser narrow media sensor removal 4-28 Fuser lamp removal 4-28 Fuser ... feeder board 5-2 Fuser Board 5-2 High-capacity output stacker board 5-3 High voltage power supply 5-4 Interconnect board 5-5 Low voltage power supply 5-6 Output expander control board 5-7 vii Service Manual
Infoprint 1332/1352/1372 Fuser assembly removal 4-23 Fuser cover removal 4-25 Fuser exit sensor or fuser narrow media sensor removal 4-28 Fuser lamp removal 4-28 Fuser ... feeder board 5-2 Fuser Board 5-2 High-capacity output stacker board 5-3 High voltage power supply 5-4 Interconnect board 5-5 Low voltage power supply 5-6 Output expander control board 5-7 vii Service Manual
User Guide
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... you see this chapter, as well as general environmental and safety instructions. 2. General information contains a general description of the printer and the maintenance approach used to isolate failing field replaceable units (FRUs). 3. Definitions Note: A note provides additional information. CAUTION... used to identify the connector locations and test points on the printer. 6. Diagnostic aids contains tests and checks used to repair it. Infoprint 1332/1352/1372 Preface This manual contains maintenance procedures for service personnel. Connector locations uses illustrations to...
... you see this chapter, as well as general environmental and safety instructions. 2. General information contains a general description of the printer and the maintenance approach used to isolate failing field replaceable units (FRUs). 3. Definitions Note: A note provides additional information. CAUTION... used to identify the connector locations and test points on the printer. 6. Diagnostic aids contains tests and checks used to repair it. Infoprint 1332/1352/1372 Preface This manual contains maintenance procedures for service personnel. Connector locations uses illustrations to...
User Guide
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... Maintenance approach The diagnostic information in this manual leads you complete the repair, perform tests as needed to most computer networks. General information 1-1 After you to determine the printer problem and repair the failure. The IBM Infoprint 1332/1352/1372 laser printers are letter quality page printers designed to attach to IBM-compatible personal computers and to verify the...
... Maintenance approach The diagnostic information in this manual leads you complete the repair, perform tests as needed to most computer networks. General information 1-1 After you to determine the printer problem and repair the failure. The IBM Infoprint 1332/1352/1372 laser printers are letter quality page printers designed to attach to IBM-compatible personal computers and to verify the...
User Guide
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... for options available in every country. Ethernet - ImageQuick™ card assembly - Duplex option-250-sheet (For IBM Infoprint 1332) - Duplex option-500-sheet (For IBM Infoprint 1352/1372) - Vertical Kiosk Presenter - Optra Forms™, including a Forms Hard Disk-20+GB with adapter... Chinese - Token-ring - Japanese 1-2 Service Manual and 500-sheet paper trays of A4, letter, A5, B5, Executive, folio, statement, and legal size - 250-sheet universally adjustable tray - 250- Traditional Chinese - Infoprint 1332/1352/1372 Options The following options are not ...
... for options available in every country. Ethernet - ImageQuick™ card assembly - Duplex option-250-sheet (For IBM Infoprint 1332) - Duplex option-500-sheet (For IBM Infoprint 1352/1372) - Vertical Kiosk Presenter - Optra Forms™, including a Forms Hard Disk-20+GB with adapter... Chinese - Token-ring - Japanese 1-2 Service Manual and 500-sheet paper trays of A4, letter, A5, B5, Executive, folio, statement, and legal size - 250-sheet universally adjustable tray - 250- Traditional Chinese - Infoprint 1332/1352/1372 Options The following options are not ...
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Infoprint 1332/1352/1372 Time to first print IBM Infoprint 1332, IBM Infoprint 1352, IBM Infoprint 1372, Time from standby mode
Infoprint 1332/1352/1372 Time to first print IBM Infoprint 1332, IBM Infoprint 1352, IBM Infoprint 1372, Time from standby mode
User Guide
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... countries) 1-6 Service Manual Electrical specifications Low voltage model • 110 to 127 V ac at 50 to 60 Hz nominal • 99 to 137 V ac, extreme High voltage model • 220 to 240 V ac at 50 to 110 power converter with the 110 volt printer is not recommended. Printing states IBM Infoprint 1332 Printing-average power...
... countries) 1-6 Service Manual Electrical specifications Low voltage model • 110 to 127 V ac at 50 to 60 Hz nominal • 99 to 137 V ac, extreme High voltage model • 220 to 240 V ac at 50 to 110 power converter with the 110 volt printer is not recommended. Printing states IBM Infoprint 1332 Printing-average power...
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500-Sheet input Multipurpose tray 2,000-Sheet drawer Duplex Standard output 5-Bin Mailbox Output Expander Finisher to staple, hole punch, offset stack or with output bin Infoprint 1332/1352/1372 Media specifications Media type Media type Paper Card stock Transparencies Envelopes Vinyl labels Paper labels Polyester labels Dual web labels Integrated labels xxxxxxxx xx xx x xx x x x x x x x x x x xx x xx 1-8 Service Manual
500-Sheet input Multipurpose tray 2,000-Sheet drawer Duplex Standard output 5-Bin Mailbox Output Expander Finisher to staple, hole punch, offset stack or with output bin Infoprint 1332/1352/1372 Media specifications Media type Media type Paper Card stock Transparencies Envelopes Vinyl labels Paper labels Polyester labels Dual web labels Integrated labels xxxxxxxx xx xx x xx x x x x x x x x x x xx x xx 1-8 Service Manual
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... 6.38 in . The label fuser cleaner is included with a special label cartridge for label applications. 1-10 Service Manual x 7.5 in. (98 mm x 191 mm) x x xx x 9 Envelope 3.875 in . Integrated tray ...Duplex Standard output bin Output Expander 5-Bin Mailbox High-capacity output stacker StapleSmart output bin StapleSmart-Staple/jogger Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in . x 8.66 in. (110 mm...x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. to 6.93 x 9.84 in .
... 6.38 in . The label fuser cleaner is included with a special label cartridge for label applications. 1-10 Service Manual x 7.5 in. (98 mm x 191 mm) x x xx x 9 Envelope 3.875 in . Integrated tray ...Duplex Standard output bin Output Expander 5-Bin Mailbox High-capacity output stacker StapleSmart output bin StapleSmart-Staple/jogger Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in . x 8.66 in. (110 mm...x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. to 6.93 x 9.84 in .
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...printer. 1-12 Service Manual Refer to the printer's user information for "converter list." Search for additional media specifications. Media guidelines Paper designed for suitability to their applications. We recommend that users test any particular brand for use with xerographic copies should be suitable. Infoprint 1332...guidelines found in preprinting may render some papers unsuitable for paper over 135 g/m2. 2 Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing. 3 28 lb bond envelopes are limited to 25% cotton content...
...printer. 1-12 Service Manual Refer to the printer's user information for "converter list." Search for additional media specifications. Media guidelines Paper designed for suitability to their applications. We recommend that users test any particular brand for use with xerographic copies should be suitable. Infoprint 1332...guidelines found in preprinting may render some papers unsuitable for paper over 135 g/m2. 2 Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing. 3 28 lb bond envelopes are limited to 25% cotton content...
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Infoprint 1332/1352/1372 Tools required Flat-blade screwdrivers, various sizes Phillips screwdrivers, various sizes 7.0 mm nut driver 5.5 mm wrench Needlenose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Twinax/serial debug cable 1381963 Flash light (optional) 1-14 Service Manual
Infoprint 1332/1352/1372 Tools required Flat-blade screwdrivers, various sizes Phillips screwdrivers, various sizes 7.0 mm nut driver 5.5 mm wrench Needlenose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Twinax/serial debug cable 1381963 Flash light (optional) 1-14 Service Manual
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Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes ...: No encoder feedback Check the integrated paper tray (Tray 1) for correct paper loading. Reload the paper and POR the printer. Go to reach standby temperature. Go to "Fuser service checks" on page 2-52. 922 Fuser Error Fuser failed to... "Fuser service checks" on page 2-52. 2-2 Service Manual Go to "Fuser service checks" on page 2-94. 920 Fuser Error Indicates that the fuser is below temperature when printing. ...
Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes ...: No encoder feedback Check the integrated paper tray (Tray 1) for correct paper loading. Reload the paper and POR the printer. Go to reach standby temperature. Go to "Fuser service checks" on page 2-52. 922 Fuser Error Fuser failed to... "Fuser service checks" on page 2-52. 2-2 Service Manual Go to "Fuser service checks" on page 2-94. 920 Fuser Error Indicates that the fuser is below temperature when printing. ...
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... Card x The following : system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. 2-4 Service Manual Flash parts failed while programming network card x. Infoprint 1332/1352/1372 Service error code (continued) Error code Action 954 NVRAM CRC Failure Indicates the NVRAM experienced a CRC failure. If another DIMM...). If another DIMM is experiencing unreliable communications to "Disabling Download Emulations" on the system board. If the printer is a network model, replace the system board. 980 Comm The engine is not available, replace the memory option.
... Card x The following : system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. 2-4 Service Manual Flash parts failed while programming network card x. Infoprint 1332/1352/1372 Service error code (continued) Error code Action 954 NVRAM CRC Failure Indicates the NVRAM experienced a CRC failure. If another DIMM...). If another DIMM is experiencing unreliable communications to "Disabling Download Emulations" on the system board. If the printer is a network model, replace the system board. 980 Comm The engine is not available, replace the memory option.
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... Stacker 2 93 Stacker 3 Values for each area of the printer. Envelope D C5 Envelope E B5 Envelope F Legal envelope 2-6 Service Manual Some or all of these bytes may be used to 8 status bytes of data. envelope A #9 Envelope B #10 Envelope C 8.661 in. Infoprint 1332/1352/1372 Base printer sub error codes Each status byte has a different level of...
... Stacker 2 93 Stacker 3 Values for each area of the printer. Envelope D C5 Envelope E B5 Envelope F Legal envelope 2-6 Service Manual Some or all of these bytes may be used to 8 status bytes of data. envelope A #9 Envelope B #10 Envelope C 8.661 in. Infoprint 1332/1352/1372 Base printer sub error codes Each status byte has a different level of...
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.... The envelope feeder pass thru sensor was never activated. (x1=media size, x2=media source) Make sure envelopes are not operating properly. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be necessary to try a new pass thru sensor. If .... There is feeding paper correctly and all the sensors are operating correctly, go to "Envelope feeder service check" on page 2-64. 2-8 Service Manual If no media is present, check the pass thru sensor, flag, and cables. • Try running the Input Tray Tests for the size ...
.... The envelope feeder pass thru sensor was never activated. (x1=media size, x2=media source) Make sure envelopes are not operating properly. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be necessary to try a new pass thru sensor. If .... There is feeding paper correctly and all the sensors are operating correctly, go to "Envelope feeder service check" on page 2-64. 2-8 Service Manual If no media is present, check the pass thru sensor, flag, and cables. • Try running the Input Tray Tests for the size ...
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... the cable connection to feed, but none were in the paper path, never made it past the output bin sensor or into the tray. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be any value) Explanation 8D 00 00 8E xx 02 x1... 8E xx 11 8E xx 13 x1 x2 The fuser exit sensor was never activated by the leading edge of the media fed through the printer. • This error can be displayed after a 201 paper jam. • This can be caused by the input sensor not being activated by a page that...
... the cable connection to feed, but none were in the paper path, never made it past the output bin sensor or into the tray. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be any value) Explanation 8D 00 00 8E xx 02 x1... 8E xx 11 8E xx 13 x1 x2 The fuser exit sensor was never activated by the leading edge of the media fed through the printer. • This error can be displayed after a 201 paper jam. • This can be caused by the input sensor not being activated by a page that...