User Guide
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Infoprint 1332/1352/1372 Table of contents Laser notices ix Safety information xv Preface xviii Definitions xviii General information 1-1 Maintenance approach 1-1 Options 1-2 Print speed and performance print speed 1-3 Performance 1-3 Time to first print 1-4 Memory configuration 1-4 Printer specifications 1-5 Dimensions 1-5 Operating clearances 1-6 Power... codes 2-2 Sub error codes 2-5 Sub error codes for 9xx and 2xx error codes 2-5 Base printer sub error codes 2-6 Base printer (fuser) sub error codes 2-11 Duplex option sub error codes 2-12 Envelope feeder sub error codes 2-...
Infoprint 1332/1352/1372 Table of contents Laser notices ix Safety information xv Preface xviii Definitions xviii General information 1-1 Maintenance approach 1-1 Options 1-2 Print speed and performance print speed 1-3 Performance 1-3 Time to first print 1-4 Memory configuration 1-4 Printer specifications 1-5 Dimensions 1-5 Operating clearances 1-6 Power... codes 2-2 Sub error codes 2-5 Sub error codes for 9xx and 2xx error codes 2-5 Base printer sub error codes 2-6 Base printer (fuser) sub error codes 2-11 Duplex option sub error codes 2-12 Envelope feeder sub error codes 2-...
User Guide
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Infoprint 1332/1352/1372 Power-On Self Test (POST 2-34 Symptom tables 2-35 Base printer symptoms 2-35 High-capacity feeder (2000-sheet) symptoms 2-35 Paper tray symptoms 2-36 Duplex option symptoms 2-36 Envelope feeder symptoms 2-36 Output expander...service check 2-44 Dead machine service check 2-45 Duplex option service check 2-47 Envelope feeder service check 2-49 Fuser service checks 2-52 Cold fuser service check 2-52 Hot fuser service check 2-54 Fuser solenoid service check 2-55 High-capacity feeder input tray service check 2-56 High-capacity output stacker service check 2-...
Infoprint 1332/1352/1372 Power-On Self Test (POST 2-34 Symptom tables 2-35 Base printer symptoms 2-35 High-capacity feeder (2000-sheet) symptoms 2-35 Paper tray symptoms 2-36 Duplex option symptoms 2-36 Envelope feeder symptoms 2-36 Output expander...service check 2-44 Dead machine service check 2-45 Duplex option service check 2-47 Envelope feeder service check 2-49 Fuser service checks 2-52 Cold fuser service check 2-52 Hot fuser service check 2-54 Fuser solenoid service check 2-55 High-capacity feeder input tray service check 2-56 High-capacity output stacker service check 2-...
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...4-1 Handling ESD-sensitive parts 4-1 Adjustment procedures 4-2 Duplex motor drive belt adjustment 4-2 Fuser solenoid adjustment 4-2 Gap adjustment 4-3 Printhead assembly adjustment 4-3 Paper alignment assembly adjustment ...removal 4-9 Right cover removal 4-10 Upper front cover removal 4-12 Laser cover removal 4-14 Bevel gear removal 4-16 Installation 4-17 Communications board...Paper Jam - Check Stapler 3-26 Error Message 283 - Infoprint 1332/1352/1372 Maintenance page count 3-17 Setting configuration ID 3-18...printer 3-23 Paper jams-options 3-24 Error Message 23x Paper Jam -
...4-1 Handling ESD-sensitive parts 4-1 Adjustment procedures 4-2 Duplex motor drive belt adjustment 4-2 Fuser solenoid adjustment 4-2 Gap adjustment 4-3 Printhead assembly adjustment 4-3 Paper alignment assembly adjustment ...removal 4-9 Right cover removal 4-10 Upper front cover removal 4-12 Laser cover removal 4-14 Bevel gear removal 4-16 Installation 4-17 Communications board...Paper Jam - Check Stapler 3-26 Error Message 283 - Infoprint 1332/1352/1372 Maintenance page count 3-17 Setting configuration ID 3-18...printer 3-23 Paper jams-options 3-24 Error Message 23x Paper Jam -
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Infoprint 1332/1352/1372 Fuser assembly removal 4-23 Fuser cover removal 4-25 Fuser exit sensor or fuser narrow media sensor removal 4-28 Fuser lamp removal 4-28 Fuser transfer plate removal 4-30 High voltage power supply removal 4-31 Inner paper deflector assembly removal... front cover hinge assembly removal 4-62 Upper paper deflector assembly removal 4-63 Connector locations 5-1 Autoconnect 5-1 Envelope feeder board 5-2 Fuser Board 5-2 High-capacity output stacker board 5-3 High voltage power supply 5-4 Interconnect board 5-5 Low voltage power supply 5-6 Output expander control ...
Infoprint 1332/1352/1372 Fuser assembly removal 4-23 Fuser cover removal 4-25 Fuser exit sensor or fuser narrow media sensor removal 4-28 Fuser lamp removal 4-28 Fuser transfer plate removal 4-30 High voltage power supply removal 4-31 Inner paper deflector assembly removal... front cover hinge assembly removal 4-62 Upper paper deflector assembly removal 4-63 Connector locations 5-1 Autoconnect 5-1 Envelope feeder board 5-2 Fuser Board 5-2 High-capacity output stacker board 5-3 High voltage power supply 5-4 Interconnect board 5-5 Low voltage power supply 5-6 Output expander control ...
User Guide
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... 2: Frame 1 7-4 Assembly 3: Frame 2 7-6 Assembly 4: Printhead 1 (Infoprint 1332 7-10 Assembly 5: Printhead 2 (Infoprint 1352 7-11 Assembly 6: Printhead 3 (Infoprint 1372 7-12 Assembly 7: Paper feed-autocompensator 7-13 Assembly 8: Paper feed-multipurpose... feeder 7-14 Assembly 9: Paper feed-alignment 7-16 Assembly 10: Integrated paper tray-250-sheet 7-18 Assembly 11: Integrated paper tray-500-sheet 7-20 Assembly 12: Drives-Main drive and developer drive 7-22 Assembly 13: Hot roll fuser...
... 2: Frame 1 7-4 Assembly 3: Frame 2 7-6 Assembly 4: Printhead 1 (Infoprint 1332 7-10 Assembly 5: Printhead 2 (Infoprint 1352 7-11 Assembly 6: Printhead 3 (Infoprint 1372 7-12 Assembly 7: Paper feed-autocompensator 7-13 Assembly 8: Paper feed-multipurpose... feeder 7-14 Assembly 9: Paper feed-alignment 7-16 Assembly 10: Integrated paper tray-250-sheet 7-18 Assembly 11: Integrated paper tray-500-sheet 7-20 Assembly 12: Drives-Main drive and developer drive 7-22 Assembly 13: Hot roll fuser...
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... x xx xx xxx x Paper labels 3 xxxxxx xx x Polyester labels 3 xxxxxx xx x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. to 6.93 x 9.84 in . x 9.01 in. (162 mm x 229 mm) x x xx x B5 Envelope 6.93 in . x 8.9 in. (98 mm ...drawer Envelope feeder Duplex Standard output bin Output Expander 5-Bin Mailbox High-capacity output stacker StapleSmart output bin StapleSmart-Staple/jogger Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in .
... x xx xx xxx x Paper labels 3 xxxxxx xx x Polyester labels 3 xxxxxx xx x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. to 6.93 x 9.84 in . x 9.01 in. (162 mm x 229 mm) x x xx x B5 Envelope 6.93 in . x 8.9 in. (98 mm ...drawer Envelope feeder Duplex Standard output bin Output Expander 5-Bin Mailbox High-capacity output stacker StapleSmart output bin StapleSmart-Staple/jogger Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in .
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..., limp, or pre-curled paper results in the printer's user information. Any information placed outside this printer. 1-12 Service Manual Search for paper over 135 g/m2. 2 Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing. 3 28 lb bond envelopes... criteria is available at Lexmark's Web site (www.lexmark.com). You can also check Lexmark's Automated Fax system (LEXFAXSM). Infoprint 1332/1352/1372 Media weights-input (continued) Media Type Weight Integrated forms Envelope Pressure sensitive area 2 Paper base (grain long) ...
..., limp, or pre-curled paper results in the printer's user information. Any information placed outside this printer. 1-12 Service Manual Search for paper over 135 g/m2. 2 Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing. 3 28 lb bond envelopes... criteria is available at Lexmark's Web site (www.lexmark.com). You can also check Lexmark's Automated Fax system (LEXFAXSM). Infoprint 1332/1352/1372 Media weights-input (continued) Media Type Weight Integrated forms Envelope Pressure sensitive area 2 Paper base (grain long) ...
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Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes are indications that a Tray 1 paper feed Pick Motor Stall problem has been detected. Reload the paper and POR the printer. Go to "Fuser service checks" on page 2-64. 917 Transfer Roll Indicates a problem in an... code Error code Action 900 RIP Software Go to "Input tray(s) service check" on page 2-52. 923 Fuser Error Fuser is too hot during printing or when printer is idle. Replace the system board. 903 Paperport Link Driver Error 904 Interface Violation by RIP 905 Interface Violation...
Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes are indications that a Tray 1 paper feed Pick Motor Stall problem has been detected. Reload the paper and POR the printer. Go to "Fuser service checks" on page 2-64. 917 Transfer Roll Indicates a problem in an... code Error code Action 900 RIP Software Go to "Input tray(s) service check" on page 2-52. 923 Fuser Error Fuser is too hot during printing or when printer is idle. Replace the system board. 903 Paperport Link Driver Error 904 Interface Violation by RIP 905 Interface Violation...
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... is firmly seated with the main drive motor. Mirror Motor Lost Lock 935 - Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor Circuit. Go to "Main fan service check" on page 2-52. 927 ...The toner sensor is not operating properly, the developer drive assembly is not operating properly or the print cartridge is an indication that a printer fan has stalled. Go to reach operating speed. 936-937 Transport Motor Indicates a problem with the connector on page 2-93. 930 Printhead...
... is firmly seated with the main drive motor. Mirror Motor Lost Lock 935 - Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor Circuit. Go to "Main fan service check" on page 2-52. 927 ...The toner sensor is not operating properly, the developer drive assembly is not operating properly or the print cartridge is an indication that a printer fan has stalled. Go to reach operating speed. 936-937 Transport Motor Indicates a problem with the connector on page 2-93. 930 Printhead...
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Infoprint 1332/1352/1372 Base printer sub error codes First 6 bytes sub error code data (xx can be pre-staged in the paper source tray. • Paper is slipping in input to the printer. The input sensor was detected) • Check the pass thru sensor and flag for correct operation. Possible causes for ... base sensor test (input sensor) from the diagnostic tests menu to test the input sensor and flag for correct operation. • Check to the fuser for correct operation. This error is the most common type of media. (x1=media size, x2=media source, and x3=paper source where paper ...
Infoprint 1332/1352/1372 Base printer sub error codes First 6 bytes sub error code data (xx can be pre-staged in the paper source tray. • Paper is slipping in input to the printer. The input sensor was detected) • Check the pass thru sensor and flag for correct operation. Possible causes for ... base sensor test (input sensor) from the diagnostic tests menu to test the input sensor and flag for correct operation. • Check to the fuser for correct operation. This error is the most common type of media. (x1=media size, x2=media source, and x3=paper source where paper ...
User Guide
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...assembly • System board • Printhead cables This code indicates that media has activated the input sensor; Check for correct operation. The fuser exit sensor bounced. Enough time has elapsed since the printhead start to feed a piece of the following may be caused by erratic operation ... sensor or a defective piece of media. Select output sensor and check the sensor for correct operation. Try to expect a lock. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be any piece of media that is over the...
...assembly • System board • Printhead cables This code indicates that media has activated the input sensor; Check for correct operation. The fuser exit sensor bounced. Enough time has elapsed since the printhead start to feed a piece of the following may be caused by erratic operation ... sensor or a defective piece of media. Select output sensor and check the sensor for correct operation. Try to expect a lock. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be any piece of media that is over the...
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...internal fuser cabling, DC autoconnect on the system board. The second pick from a paper source when paper was in the source and the only sheet in the output bin was flushed. Infoprint 1332/1352/1372 Base printer sub...0B 8E xx 11 8E xx 13 x1 x2 The fuser exit sensor was never activated by the leading edge of the media fed through the printer. • This error can be displayed after a ... , in the paper path. Other sheets may have started to have been picked by a defective fuser exit sensor assembly. Ensure the correct source has been selected and the media is feeding from the ...
...internal fuser cabling, DC autoconnect on the system board. The second pick from a paper source when paper was in the source and the only sheet in the output bin was flushed. Infoprint 1332/1352/1372 Base printer sub...0B 8E xx 11 8E xx 13 x1 x2 The fuser exit sensor was never activated by the leading edge of the media fed through the printer. • This error can be displayed after a ... , in the paper path. Other sheets may have started to have been picked by a defective fuser exit sensor assembly. Ensure the correct source has been selected and the media is feeding from the ...
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... xx= yy= zz= 00 01 z2= 00 01 02 03 04 05 Actual fuser temperature The temperature that the fuser wants to reach. The hot roll was doing some checking. Infoprint 1332/1352/1372 Base printer (fuser) sub error codes The following sub error codes could help in time. The hot... roll did not change enough from the fuser temperature at turn on . The fuser temperature rose more than desired from the fuser lamp temperature at...
... xx= yy= zz= 00 01 z2= 00 01 02 03 04 05 Actual fuser temperature The temperature that the fuser wants to reach. The hot roll was doing some checking. Infoprint 1332/1352/1372 Base printer (fuser) sub error codes The following sub error codes could help in time. The hot... roll did not change enough from the fuser temperature at turn on . The fuser temperature rose more than desired from the fuser lamp temperature at...
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Infoprint 1332/1352/1372 Base printer (fuser) sub error codes (continued) First 6 bytes sub error code data (xx can be any value) Explanation 925...13 15 18 3D Explanation No duplex error. The duplex option system board never received media notification from the printer. Note: This error is the most valuable information to help isolate a failing part or assembly in the...sensor detected a sheet of paper to send a sheet of paper too early. There is paper left in fact the printer has not sent a command to the duplex option. The duplex logic thinks a sheet of paper is under speed. ...
Infoprint 1332/1352/1372 Base printer (fuser) sub error codes (continued) First 6 bytes sub error code data (xx can be any value) Explanation 925...13 15 18 3D Explanation No duplex error. The duplex option system board never received media notification from the printer. Note: This error is the most valuable information to help isolate a failing part or assembly in the...sensor detected a sheet of paper to send a sheet of paper too early. There is paper left in fact the printer has not sent a command to the duplex option. The duplex logic thinks a sheet of paper is under speed. ...
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... message displays when toner low occurs and the toner low alarm is necessary to replace the fuser assembly, transfer roller, charge roll, and pick rolls at this message displays, press Go ... This error may occur at POR. The Format Disk menu is installed. Diagnostic information 2-29 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 59 Incompatible Tray x Secondary message 59 Incompatible ... Disk operators when the disk is formatted. This error code displays when the printer detects an unformatted disk at each 300K page count interval. The disk is...
... message displays when toner low occurs and the toner low alarm is necessary to replace the fuser assembly, transfer roller, charge roll, and pick rolls at this message displays, press Go ... This error may occur at POR. The Format Disk menu is installed. Diagnostic information 2-29 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 59 Incompatible Tray x Secondary message 59 Incompatible ... Disk operators when the disk is formatted. This error code displays when the printer detects an unformatted disk at each 300K page count interval. The disk is...
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Check for correct POST functioning of the base printer by observing the following errors or messages may display: • Close Door or Insert...The developer drive assembly drives the developer shaft in the toner cartridge. 12. Ready appears on . 11. The fuser lamp turns on the display. The fuser takes longer to the uppermost position if installed. • The duplex option is missing. • Any cartridge errors...operator panel displays one and a half row of pels, and then clears. 5. The exit rollers turn. 13. Infoprint 1332/1352/1372 Power-On Self Test (POST) When you turn the...
Check for correct POST functioning of the base printer by observing the following errors or messages may display: • Close Door or Insert...The developer drive assembly drives the developer shaft in the toner cartridge. 12. Ready appears on . 11. The fuser lamp turns on the display. The fuser takes longer to the uppermost position if installed. • The duplex option is missing. • Any cartridge errors...operator panel displays one and a half row of pels, and then clears. 5. The exit rollers turn. 13. Infoprint 1332/1352/1372 Power-On Self Test (POST) When you turn the...
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...85. Go to "Duplex option service check" on page 2-47. Operator panel-one or more buttons do not work. duplex option installed. Go to "Fuser solenoid service check" on page 2-55. Go to "Paper feed service check" on page 2-76. Go to "Print quality-all diamonds, sounds 5 beeps... check" on page 2-70. Go to "Dead machine service check" on page 2-45. Paper feed problem with the high-capacity feeder. Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to "Print quality-residual image" on page 2-83. Operator panel-display is blank...
...85. Go to "Duplex option service check" on page 2-47. Operator panel-one or more buttons do not work. duplex option installed. Go to "Fuser solenoid service check" on page 2-55. Go to "Paper feed service check" on page 2-76. Go to "Print quality-all diamonds, sounds 5 beeps... check" on page 2-70. Go to "Dead machine service check" on page 2-45. Paper feed problem with the high-capacity feeder. Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to "Print quality-residual image" on page 2-83. Operator panel-display is blank...
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... check the continuity of the printer where you are working. See "Handling ESD-sensitive parts" on . Unplug the printer before you see this symbol, there is a danger from hazardous voltage in connector J7 on the interconnect board. Infoprint 1332/1352/1372 Dead machine service ...check A dead machine is a condition where the display is blank, the LED on the operator panel is off, no fans turn, no motors turn, and the fuser...
... check the continuity of the printer where you are working. See "Handling ESD-sensitive parts" on . Unplug the printer before you see this symbol, there is a danger from hazardous voltage in connector J7 on the interconnect board. Infoprint 1332/1352/1372 Dead machine service ...check A dead machine is a condition where the display is blank, the LED on the operator panel is off, no fans turn, no motors turn, and the fuser...
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...at the duplex exit sensor. Media did not arrive at the duplex input sensor, but did leave the fuser exit sensor. A piece of media is detected, the printer alternately flashes the primary and secondary messages to indicate that all ESD precautions when handling these options. Diagnostic information... on the system board until the problem is located. Media did not reach the printer input sensor. Infoprint 1332/1352/1372 FRU 11 Loads connected to the system board Action Turn the printer off and disconnect each cable connected to the system board and each option installed on...
...at the duplex exit sensor. Media did not arrive at the duplex input sensor, but did leave the fuser exit sensor. A piece of media is detected, the printer alternately flashes the primary and secondary messages to indicate that all ESD precautions when handling these options. Diagnostic information... on the system board until the problem is located. Media did not reach the printer input sensor. Infoprint 1332/1352/1372 FRU 11 Loads connected to the system board Action Turn the printer off and disconnect each cable connected to the system board and each option installed on...
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...or other objects that the option is prior to step 2. If no problem is found and cannot be corrected, replace the duplex option assembly. Infoprint 1332/1352/1372 Duplex does not recognize that might cause the paper to jam. See "Media specifications" on page 1-8. 231 Jam displays on the ...does not clear the sensor, make sure the sensor is found , replace the duplex option assembly. 232 Jam displays on the operator panel FRU 1 Fuser exit sensor 2 Duplex input sensor Action Check the sheet of paper or other objects that might cause a paper jam over the input sensor. If...
...or other objects that the option is prior to step 2. If no problem is found and cannot be corrected, replace the duplex option assembly. Infoprint 1332/1352/1372 Duplex does not recognize that might cause the paper to jam. See "Media specifications" on page 1-8. 231 Jam displays on the ...does not clear the sensor, make sure the sensor is found , replace the duplex option assembly. 232 Jam displays on the operator panel FRU 1 Fuser exit sensor 2 Duplex input sensor Action Check the sheet of paper or other objects that might cause a paper jam over the input sensor. If...