User Guide
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... tray 2000-sheet drawer Envelope feeder Duplex Standard output bin Output Expander 5-Bin Mailbox High-capacity output stacker StapleSmart output bin StapleSmart-Staple/jogger Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in . x 9.5 in. (105 mm x 241 mm) x x xx... 3 xxxxxx xx x Polyester labels 3 xxxxxx xx x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. x 9.84 in. (176 mm x 250 mm) x x xx x Other envelope 3.87 x 6.38 in...
... tray 2000-sheet drawer Envelope feeder Duplex Standard output bin Output Expander 5-Bin Mailbox High-capacity output stacker StapleSmart output bin StapleSmart-Staple/jogger Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in . x 9.5 in. (105 mm x 241 mm) x x xx... 3 xxxxxx xx x Polyester labels 3 xxxxxx xx x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. x 9.84 in. (176 mm x 250 mm) x x xx x Other envelope 3.87 x 6.38 in...
User Guide
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...in this chapter to determine the corrective action necessary to "Service error codes" on page 2-2. User status messages provide the user with a print cartridge, paper jam, option, port, and so on page 2-2 and take the appropriate action. If a user status message is invoked, and then...take the indicated action for personal safety and to prevent damage to "Service error codes" on . Diagnostic information Infoprint 1332/1352/1372 Start CAUTION: Remove the power cord from the printer or wall outlet before you have a symptom, go to "Symptom tables" on page 2-14. If a service...
...in this chapter to determine the corrective action necessary to "Service error codes" on page 2-2. User status messages provide the user with a print cartridge, paper jam, option, port, and so on page 2-2 and take the appropriate action. If a user status message is invoked, and then...take the indicated action for personal safety and to prevent damage to "Service error codes" on . Diagnostic information Infoprint 1332/1352/1372 Start CAUTION: Remove the power cord from the printer or wall outlet before you have a symptom, go to "Symptom tables" on page 2-14. If a service...
User Guide
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...Indicates a delay line calibration failure. Replace the interconnect board. Make sure the connector on page 2-68. 936 - Diagnostic information 2-3 Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor ... Toner Sensor The toner sensor is not operating properly, the developer drive assembly is not operating properly or the print cartridge is an indication that a printer fan has stalled. Printhead: Lost Hsync These errors represent a problem with the main drive motor. Go to "Printhead...
...Indicates a delay line calibration failure. Replace the interconnect board. Make sure the connector on page 2-68. 936 - Diagnostic information 2-3 Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor ... Toner Sensor The toner sensor is not operating properly, the developer drive assembly is not operating properly or the print cartridge is an indication that a printer fan has stalled. Printhead: Lost Hsync These errors represent a problem with the main drive motor. Go to "Printhead...
User Guide
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...messages in the following table, line two is removed. Tray x Missing status clears whenever Tray x is processed from the host computer. Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to the Ready state. No additional data is reinserted. The Not Ready... displays (see "User status displays" on . • Press Stop to take the printer offline. User message Toner Low Tray x Missing Tray x Empty Tray x Low Explanation If the toner cartridge is not displayed for the Envelope Feeder or Multipurpose Feeder. If multiple trays are missing,...
...messages in the following table, line two is removed. Tray x Missing status clears whenever Tray x is processed from the host computer. Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to the Ready state. No additional data is reinserted. The Not Ready... displays (see "User status displays" on . • Press Stop to take the printer offline. User message Toner Low Tray x Missing Tray x Empty Tray x Low Explanation If the toner cartridge is not displayed for the Envelope Feeder or Multipurpose Feeder. If multiple trays are missing,...
User Guide
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...1, Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder. • = a user definable name. When the printer is prompting for the engine and cartridge code. This message displays when the user should change the media installed in one of the input options. • =Tray ...• Remove the toner cartridge and install a new cartridge. • Press and hold Select and press Return to fit the display. Infoprint 1332/1352/1372 User attendance messages User attendance messages Primary message Secondary message Change Cartridge Invalid Refill Change Change Change ...
...1, Tray 2, Tray 3, Tray 4, Tray 5, MPF Feeder, Envelope Feeder. • = a user definable name. When the printer is prompting for the engine and cartridge code. This message displays when the user should change the media installed in one of the input options. • =Tray ...• Remove the toner cartridge and install a new cartridge. • Press and hold Select and press Return to fit the display. Infoprint 1332/1352/1372 User attendance messages User attendance messages Primary message Secondary message Change Cartridge Invalid Refill Change Change Change ...
User Guide
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...Staples may be punched. The message displays once per job. Secondary message Empty Box M Insert Box M Insert Cartridge or Close Door Insert Staple Cartridge Explanation The printer has detected there are errors on page 2-86. The message is displayed during any of the display and ...to ignore the message. The following actions can be used until the box is reformatted. A job that is printed without hole punching. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Disk Corrupted Reformat? The disk will not be formatted. • Press Go to ...
...Staples may be punched. The message displays once per job. Secondary message Empty Box M Insert Box M Insert Cartridge or Close Door Insert Staple Cartridge Explanation The printer has detected there are errors on page 2-86. The message is displayed during any of the display and ...to ignore the message. The following actions can be used until the box is reformatted. A job that is printed without hole punching. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Disk Corrupted Reformat? The disk will not be formatted. • Press Go to ...
User Guide
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... occurred during the staple priming operation. This message not only notifies the user that the staple cartridge is low. • The printer does not detect the staple cartridge is displayed when a paper handling option has been hot unplugged. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Install Tray x or Cancel Job Secondary message...
... occurred during the staple priming operation. This message not only notifies the user that the staple cartridge is low. • The printer does not detect the staple cartridge is displayed when a paper handling option has been hot unplugged. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Install Tray x or Cancel Job Secondary message...
User Guide
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... may be allowed to complete the defragment operation. The printer determines the paper length is available to print pages during this 10-20 second interval. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 31 Defective Print Cartridge Secondary message 32 Unsupported Print Cartridge 34 Short Paper 36 Resolution Reduced 37 Insufficient Collation Area...
... may be allowed to complete the defragment operation. The printer determines the paper length is available to print pages during this 10-20 second interval. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 31 Defective Print Cartridge Secondary message 32 Unsupported Print Cartridge 34 Short Paper 36 Resolution Reduced 37 Insufficient Collation Area...
User Guide
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...: When this message is jammed at the printer input sensor. Primary: A piece of media did not reach the duplex exit sensor. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 200 Paper Jam Remove Cartridge Secondary message Leave Job in Finisher 201 Paper Jam Remove Cartridge Leave Job in Finisher 202 Paper Jam Open...
...: When this message is jammed at the printer input sensor. Primary: A piece of media did not reach the duplex exit sensor. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 200 Paper Jam Remove Cartridge Secondary message Leave Job in Finisher 201 Paper Jam Remove Cartridge Leave Job in Finisher 202 Paper Jam Open...
User Guide
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... messages may display: • Close Door or Insert Cartridge display if the upper front cover is open or the print cartridge is checked if installed. 7. %XV\ appears on one and a half row of the base printer by observing the following: 1. The developer drive assembly ...uppermost position if installed. • The duplex option is missing. • Any cartridge errors, such as Defective Cartridge, Prebate Violation, or Missing Cartridge. 8. Infoprint 1332/1352/1372 Power-On Self Test (POST) When you turn the printer on . 2. The LED comes on , it performs a Power-On Self Test....
... messages may display: • Close Door or Insert Cartridge display if the upper front cover is open or the print cartridge is checked if installed. 7. %XV\ appears on one and a half row of the base printer by observing the following: 1. The developer drive assembly ...uppermost position if installed. • The duplex option is missing. • Any cartridge errors, such as Defective Cartridge, Prebate Violation, or Missing Cartridge. 8. Infoprint 1332/1352/1372 Power-On Self Test (POST) When you turn the printer on . 2. The LED comes on , it performs a Power-On Self Test....
User Guide
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...solenoid service check" on page 2-70. Go to "Operator panel buttons service check" on page 2-55. Go to clear a 32-Unsupported Print Cartridge user error message. Unable to "Paper feed service check" on page 2-70. Go to "Operator panel service check" on page 2-76. Go..." on page 2-85. Operator panel-display is blank. Go to "Smart contact assembly service check" on page 2-83. Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to "Dead machine service check" on page 2-79. Paper feed problem with the high-capacity...
...solenoid service check" on page 2-70. Go to "Operator panel buttons service check" on page 2-55. Go to clear a 32-Unsupported Print Cartridge user error message. Unable to "Paper feed service check" on page 2-70. Go to "Operator panel service check" on page 2-76. Go..." on page 2-85. Operator panel-display is blank. Go to "Smart contact assembly service check" on page 2-83. Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to "Dead machine service check" on page 2-79. Paper feed problem with the high-capacity...
User Guide
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...cover open Open Closed Cover closed switch for proper mechanical operation. Infoprint 1332/1352/1372 Cover closed switch/cable service check FRU 1 Toner cartridge 2 Cover closed switch/cable assembly Action Make sure the toner cartridge is correctly installed and that the tab correctly activates the cover... is activated, replace the system board. If the voltage is correct, check the continuity between J3-1 and J3-3 on the toner cartridge is correct, check the voltage at J3-3. Check the cover closed Closed Open 2-44 Service Manual If the voltage measures greater than ...
...cover open Open Closed Cover closed switch for proper mechanical operation. Infoprint 1332/1352/1372 Cover closed switch/cable service check FRU 1 Toner cartridge 2 Cover closed switch/cable assembly Action Make sure the toner cartridge is correctly installed and that the tab correctly activates the cover... is activated, replace the system board. If the voltage is correct, check the continuity between J3-1 and J3-3 on the toner cartridge is correct, check the voltage at J3-3. Check the cover closed Closed Open 2-44 Service Manual If the voltage measures greater than ...
User Guide
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... ratcheting and so on the system board. Action Remove the controller board and run a Diagnostic Print Test in the main drive, toner cartridge, fuser, or main drive gearbox. Warning: Whenever the gearbox assembly is usually caused by a defective motor assembly or system board. Determine... incorrect, replace the system board. Check the main drive assembly for any excessive noise or vibration. A service error code 936 - Infoprint 1332/1352/1372 Main drive service check Service tip: Excessive gear or main drive assembly noise is removed from the machine it must be displayed...
... ratcheting and so on the system board. Action Remove the controller board and run a Diagnostic Print Test in the main drive, toner cartridge, fuser, or main drive gearbox. Warning: Whenever the gearbox assembly is usually caused by a defective motor assembly or system board. Determine... incorrect, replace the system board. Check the main drive assembly for any excessive noise or vibration. A service error code 936 - Infoprint 1332/1352/1372 Main drive service check Service tip: Excessive gear or main drive assembly noise is removed from the machine it must be displayed...
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... • Verify proper paper type, texture, and weight settings for the media being used. • Test the printer using plain paper (20 lb). See "Printhead 1 (Infoprint 1332)" on page 7-10, "Printhead 2 (Infoprint 1352)" on page 7-11, or "Printhead 3 (1372)" on the system board. Print the error log and ...problem with the service checks. • Use Tray 1 to or at the input sensor. Select the following : • Install another print cartridge if available before proceeding with the mirror motor circuit in the HYSNC signal to J5 on page 7-12. The paper may have jammed prior to...
... • Verify proper paper type, texture, and weight settings for the media being used. • Test the printer using plain paper (20 lb). See "Printhead 1 (Infoprint 1332)" on page 7-10, "Printhead 2 (Infoprint 1352)" on page 7-11, or "Printhead 3 (1372)" on the system board. Print the error log and ...problem with the service checks. • Use Tray 1 to or at the input sensor. Select the following : • Install another print cartridge if available before proceeding with the mirror motor circuit in the HYSNC signal to J5 on page 7-12. The paper may have jammed prior to...
User Guide
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...printer ground. If there is interlocked through the front top cover interlock switch. If correct, replace the system board. If connected properly, check the continuity of the HVPS cable. The printhead used in the right charge roll arm. Infoprint 1332...sure the harness is correctly installed in the printer does not have a mechanical shutter as previous laser printers. If incorrect, replace the system board. ... FRU 1 Print cartridge 2 High voltage contact 3 HVPS 4 Front cable harness HVPS section 5 Printhead assembly Action Check the print cartridge for damage or contamination...
...printer ground. If there is interlocked through the front top cover interlock switch. If correct, replace the system board. If connected properly, check the continuity of the HVPS cable. The printhead used in the right charge roll arm. Infoprint 1332...sure the harness is correctly installed in the printer does not have a mechanical shutter as previous laser printers. If incorrect, replace the system board. ... FRU 1 Print cartridge 2 High voltage contact 3 HVPS 4 Front cable harness HVPS section 5 Printhead assembly Action Check the print cartridge for damage or contamination...
User Guide
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... defective gear in the main drive gearbox assembly. Replace the main drive gearbox assembly. Infoprint 1332/1352/1372 Print quality-random marks Service tip: The primary cause of random marks is... assembly, any pieces of fuzzy print is due to loose material moving around inside the printer and attaching to the photoconductor, charge roll, or transfer roll. Replace as necessary. Replace...defective gear(s) in the following order: • Toner cartridge • Charge roll • Developer drive assembly Replace the toner cartridge. 2-80 Service Manual Check the transfer roll and ...
... defective gear in the main drive gearbox assembly. Replace the main drive gearbox assembly. Infoprint 1332/1352/1372 Print quality-random marks Service tip: The primary cause of random marks is... assembly, any pieces of fuzzy print is due to loose material moving around inside the printer and attaching to the photoconductor, charge roll, or transfer roll. Replace as necessary. Replace...defective gear(s) in the following order: • Toner cartridge • Charge roll • Developer drive assembly Replace the toner cartridge. 2-80 Service Manual Check the transfer roll and ...
User Guide
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... you begin, or use caution if the printer must receive power in the area of the printer where you are working. Replace the alignment assembly. Infoprint 1332/1352/1372 FRU 7 Lines spaced 49.74 mm (1.958 inch) apart 8 Lines spaced 51.02 mm (2.009 inch) apart 9 Lines spaced 52.23...49 mm (3.917 inch) apart 13 Lines spaced 114.79 mm (4.519 inch) apart Action Replace the FRUs in the following order: • Toner cartridge • Main drive gearbox assembly Replace the redrive assembly. Replace the redrive assembly. Replace the FRUs in the following order: • Alignment assembly ...
... you begin, or use caution if the printer must receive power in the area of the printer where you are working. Replace the alignment assembly. Infoprint 1332/1352/1372 FRU 7 Lines spaced 49.74 mm (1.958 inch) apart 8 Lines spaced 51.02 mm (2.009 inch) apart 9 Lines spaced 52.23...49 mm (3.917 inch) apart 13 Lines spaced 114.79 mm (4.519 inch) apart Action Replace the FRUs in the following order: • Toner cartridge • Main drive gearbox assembly Replace the redrive assembly. Replace the redrive assembly. Replace the FRUs in the following order: • Alignment assembly ...
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Infoprint 1332/1352/1372 Print quality-background Service tip: Some background problems can be cleaned. Some slick or coated papers may try to improve the print quality by rough papers, non-IBM toner cartridges or if the media texture is no continuity, replace the harness cable. The customer may also cause ... printhead on the system board. Check the transfer arm assembly right side bearing for contamination, wear, or pitting on the right side frame to printer ground. If there is not at 0 V dc, check the continuity of the shaft that run a large amount of the shaft or replace...
Infoprint 1332/1352/1372 Print quality-background Service tip: Some background problems can be cleaned. Some slick or coated papers may try to improve the print quality by rough papers, non-IBM toner cartridges or if the media texture is no continuity, replace the harness cable. The customer may also cause ... printhead on the system board. Check the transfer arm assembly right side bearing for contamination, wear, or pitting on the right side frame to printer ground. If there is not at 0 V dc, check the continuity of the shaft that run a large amount of the shaft or replace...
User Guide
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... the drive gears. If correct, replace the system board. Check the following voltages at J22-8 on the system board: • Printer Idle J22-8 measures 0 V dc • Printer Printing Test Page J22-8 voltage changes from 0 V dc to +4 V dc If the voltage does not vary, check the continuity... and transfer process. Inspect the alignment assembly, main drive assembly, and all other parts inside the print cartridge. If there is no continuity, replace the cable harness. Infoprint 1332/1352/1372 Print quality-banding Service tip: Banding is difficult to detect except on a page with your ...
... the drive gears. If correct, replace the system board. Check the following voltages at J22-8 on the system board: • Printer Idle J22-8 measures 0 V dc • Printer Printing Test Page J22-8 voltage changes from 0 V dc to +4 V dc If the voltage does not vary, check the continuity... and transfer process. Inspect the alignment assembly, main drive assembly, and all other parts inside the print cartridge. If there is no continuity, replace the cable harness. Infoprint 1332/1352/1372 Print quality-banding Service tip: Banding is difficult to detect except on a page with your ...
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... board. The voltage measures approximately +3.8 V dc when not writing data to troubleshoot the printer. If data is proper contact between the smart cartridge contacts in the printer. Install another print cartridge before attempting to the system board. Also, be sure there is being written, the ...on the smart cartridge contact. Infoprint 1332/1352/1372 Smart contact assembly service check Note: If you are unable to clear a "32-Unsupported Cartridge" User Error message, be sure an IBM print cartridge is properly connected to J19 on the system board. The cartridge is easily ...
... board. The voltage measures approximately +3.8 V dc when not writing data to troubleshoot the printer. If data is proper contact between the smart cartridge contacts in the printer. Install another print cartridge before attempting to the system board. Also, be sure there is being written, the ...on the smart cartridge contact. Infoprint 1332/1352/1372 Smart contact assembly service check Note: If you are unable to clear a "32-Unsupported Cartridge" User Error message, be sure an IBM print cartridge is properly connected to J19 on the system board. The cartridge is easily ...