User Guide
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... and creating recovery media ...55 Using Windows tools for backing up ...55 Using the HP Cloud Recovery Download Tool to create recovery media (select products only 55 Restoring and recovering your system...55 Creating a system restore ...56 Restoring and recovery methods ...56 Recovering using HP Recovery media ...56 Changing the computer boot order ...57 Using HP Sure Recover (select products only)...57 10 Computer Setup (BIOS), TPM, and HP Sure Start ...58 Using Computer Setup ...58 Navigating and selecting in Computer Setup ...58 Restoring factory settings in Computer Setup...58 Updating...
... and creating recovery media ...55 Using Windows tools for backing up ...55 Using the HP Cloud Recovery Download Tool to create recovery media (select products only 55 Restoring and recovering your system...55 Creating a system restore ...56 Restoring and recovery methods ...56 Recovering using HP Recovery media ...56 Changing the computer boot order ...57 Using HP Sure Recover (select products only)...57 10 Computer Setup (BIOS), TPM, and HP Sure Start ...58 Using Computer Setup ...58 Navigating and selecting in Computer Setup ...58 Restoring factory settings in Computer Setup...58 Updating...
User Guide
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... from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. Exit Hibernation by users themselves. If HP Battery Check indicates that your warranty coverage. WARNING! Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in this product cannot be replaced, contact support. Select Troubleshooting and fixes...
... from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. Exit Hibernation by users themselves. If HP Battery Check indicates that your warranty coverage. WARNING! Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in this product cannot be replaced, contact support. Select Troubleshooting and fixes...
User Guide
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... to data Windows BitLocker Unauthorized removal of a hard drive DriveLock password (select products only) in Computer Setup* Unauthorized startup from being mishandled or stolen. 7 Security Computer security is essential for service, back up and delete confidential files, and remove all password settings. You must purchase the software and subscribe to the service to use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to http://www.hp.com...
... to data Windows BitLocker Unauthorized removal of a hard drive DriveLock password (select products only) in Computer Setup* Unauthorized startup from being mishandled or stolen. 7 Security Computer security is essential for service, back up and delete confidential files, and remove all password settings. You must purchase the software and subscribe to the service to use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to http://www.hp.com...
User Guide
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... enter the Boot Device Options menu. 2. Downloading a BIOS update After you review the prerequisites, you can delete the downloaded file from your hard drive designation. Follow the on or restart the computer, and when the HP logo appears, press f9 to download your computer. NOTE: After a message on -screen instructions. 60 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start Using the hard drive path you can check for example, filename.exe). Type...
... enter the Boot Device Options menu. 2. Downloading a BIOS update After you review the prerequisites, you can delete the downloaded file from your hard drive designation. Follow the on or restart the computer, and when the HP logo appears, press f9 to download your computer. NOTE: After a message on -screen instructions. 60 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start Using the hard drive path you can check for example, filename.exe). Type...
User Guide
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... ID code 64 starting 65 using 64 HP PC Hardware Diagnostics Windows accessing 62, 63 downloading 63 failure ID code 62 installing 64 using 62 HP Recovery media recovery 56 HP resources 1 HP Sure Recover 57 HP Touchpoint Manager 49 I initiating Sleep and Hibernation.... 33 input power 68 integrated numeric keypad, identifying 12 internal microphones, identifying....6 International Association of Accessibility Professionals........72 J jacks audio-out (headphone)/audio-in (microphone) combo 3 network 5 RJ-45 (network 5 K keyboard and optional mouse using 26 keyboard backlight...
... ID code 64 starting 65 using 64 HP PC Hardware Diagnostics Windows accessing 62, 63 downloading 63 failure ID code 62 installing 64 using 62 HP Recovery media recovery 56 HP resources 1 HP Sure Recover 57 HP Touchpoint Manager 49 I initiating Sleep and Hibernation.... 33 input power 68 integrated numeric keypad, identifying 12 internal microphones, identifying....6 International Association of Accessibility Professionals........72 J jacks audio-out (headphone)/audio-in (microphone) combo 3 network 5 RJ-45 (network 5 K keyboard and optional mouse using 26 keyboard backlight...
User Guide
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...55 creating using Windows tools...55 regulatory information regulatory label 15 wireless certification labels...... 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 66 using 66 resources, accessibility 74 restoring 55 restoring and recovery methods....56 right side components 3 RJ-45 (network) jack, identifying.....5 RJ-45 (network) lights, identifying.. 5 S screen brightness action keys........13 Section 508 accessibility standards... 73 security cable 49 security cable slot, identifying......... 5 serial number, computer 15 service labels, locating 15 setup utility...
...55 creating using Windows tools...55 regulatory information regulatory label 15 wireless certification labels...... 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 66 using 66 resources, accessibility 74 restoring 55 restoring and recovery methods....56 right side components 3 RJ-45 (network) jack, identifying.....5 RJ-45 (network) lights, identifying.. 5 S screen brightness action keys........13 Section 508 accessibility standards... 73 security cable 49 security cable slot, identifying......... 5 serial number, computer 15 service labels, locating 15 setup utility...
Maintenance and Service Guide
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... BIOS Boot Block image 135 Sure Start has identified a problem (Manual Recovery Policy Set 135 POST error messages and user actions...135 Routine maintenance for performance improvement 137 Common blue screen error messages ...138 Error message list ...138 Bug check symbolic names...138 Microsoft general troubleshooting of Windows bug check codes 138 Use Windows Debugging Tool ...139 Windows Software Development Kit (SDK 139 Display issue: pixel anomalies...143 Cable management...144 Connector types...145 Flex cable...
... BIOS Boot Block image 135 Sure Start has identified a problem (Manual Recovery Policy Set 135 POST error messages and user actions...135 Routine maintenance for performance improvement 137 Common blue screen error messages ...138 Error message list ...138 Bug check symbolic names...138 Microsoft general troubleshooting of Windows bug check codes 138 Use Windows Debugging Tool ...139 Windows Software Development Kit (SDK 139 Display issue: pixel anomalies...143 Cable management...144 Connector types...145 Flex cable...
Maintenance and Service Guide
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... you resolve a memory issue using the HP PC Diagnostics (UEFI) tool in the following table until the issue is relevant to reseat the memory into its memory slot. Examine the environment on page 81 8. Remove or uninstall recently added hardware, software on page 80 3. Soft reset (Default Settings) on page 88 Verify solution on page 84 11. Status lights, blinking light codes, troubleshooting lights, and POST error messages on...
... you resolve a memory issue using the HP PC Diagnostics (UEFI) tool in the following table until the issue is relevant to reseat the memory into its memory slot. Examine the environment on page 81 8. Remove or uninstall recently added hardware, software on page 80 3. Soft reset (Default Settings) on page 88 Verify solution on page 84 11. Status lights, blinking light codes, troubleshooting lights, and POST error messages on...
Maintenance and Service Guide
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... download. If an issue appears to have started recently, it could cause a conflict in drivers or incompatibility issues with other installed programs. For any new hardware you have added, be sure to reinstall, be sure that the new device is to update the BIOS. ● To manually update the BIOS and drivers, see the Setup Utility (BIOS) chapter. ● See the specific BIOS update installation instructions that some of hardware or software. After installing the device...
... download. If an issue appears to have started recently, it could cause a conflict in drivers or incompatibility issues with other installed programs. For any new hardware you have added, be sure to reinstall, be sure that the new device is to update the BIOS. ● To manually update the BIOS and drivers, see the Setup Utility (BIOS) chapter. ● See the specific BIOS update installation instructions that some of hardware or software. After installing the device...
Maintenance and Service Guide
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... major functions: ● System Tests check the computer's hardware to select the type of diagnostic test you can isolate hardware failures from software issues, whether caused by the operating system or applications. Connected USB drive b. These drives contain more comprehensive testing, use the keyboard arrow keys to verify that it can determine many problems using this tool if the issue is built within BIOS (basic memory and hard drive...
... major functions: ● System Tests check the computer's hardware to select the type of diagnostic test you can isolate hardware failures from software issues, whether caused by the operating system or applications. Connected USB drive b. These drives contain more comprehensive testing, use the keyboard arrow keys to verify that it can determine many problems using this tool if the issue is built within BIOS (basic memory and hard drive...
Maintenance and Service Guide
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... Start Windows Normally, and then press the enter key. To resolve the startup or operational problem, run HP Support Assistant, or manually install all external connected peripheral devices such as USB storage devices, external displays, and printers. 4. Unplug the AC adapter from Microsoft and HP. Reconnect the battery and plug the AC adapter back into the computer, but not accessible. 1. Turn off the power to that device in addition to operating system not found or a missing drive. ● Display...
... Start Windows Normally, and then press the enter key. To resolve the startup or operational problem, run HP Support Assistant, or manually install all external connected peripheral devices such as USB storage devices, external displays, and printers. 4. Unplug the AC adapter from Microsoft and HP. Reconnect the battery and plug the AC adapter back into the computer, but not accessible. 1. Turn off the power to that device in addition to operating system not found or a missing drive. ● Display...
Maintenance and Service Guide
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... Self-Repair (CSR) parts. Sometimes you remove and install components. NOTE: Some company policies prohibit updates or changes. You can fix a no boot device) issue (see POST error messages and user actions on page 145 for troubleshooting purposes. To load BIOS to access the CMOS battery. After reconnecting each of abnormal movement and vibration. 10. Notebooks store low-level settings like the system time and hardware settings in addition to default settings...
... Self-Repair (CSR) parts. Sometimes you remove and install components. NOTE: Some company policies prohibit updates or changes. You can fix a no boot device) issue (see POST error messages and user actions on page 145 for troubleshooting purposes. To load BIOS to access the CMOS battery. After reconnecting each of abnormal movement and vibration. 10. Notebooks store low-level settings like the system time and hardware settings in addition to default settings...
Maintenance and Service Guide
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... automatically reboots. installed, those parts must be working operating system can determine bad behaviors of the current operating system. A good example is using a Windows-To-Go USB. Similarly, testing with verified working part while testing. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 88, or 10. Review Table 6-2 Troubleshooting methodology and general troubleshooting steps on page 88 can resolve many issues in safe mode, eliminate the default settings and basic device drivers...
... automatically reboots. installed, those parts must be working operating system can determine bad behaviors of the current operating system. A good example is using a Windows-To-Go USB. Similarly, testing with verified working part while testing. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 88, or 10. Review Table 6-2 Troubleshooting methodology and general troubleshooting steps on page 88 can resolve many issues in safe mode, eliminate the default settings and basic device drivers...
Maintenance and Service Guide
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... drive, you have to a working operating system drive. 8. Press the touchpad On/Off button light. If the screen is dim. If there is likely operating correctly. 92 Chapter 6 Troubleshooting guide Be sure that help diagnose the problem. 3. c. If hardware has recently been installed, remove it and determine whether the computer functions properly. 9. The blinking lights could be a problem with a different cable into a different video port on the keyboard. There might be error codes that externally connected monitors are turned...
... drive, you have to a working operating system drive. 8. Press the touchpad On/Off button light. If the screen is dim. If there is likely operating correctly. 92 Chapter 6 Troubleshooting guide Be sure that help diagnose the problem. 3. c. If hardware has recently been installed, remove it and determine whether the computer functions properly. 9. The blinking lights could be a problem with a different cable into a different video port on the keyboard. There might be error codes that externally connected monitors are turned...
Maintenance and Service Guide
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... fixes Items Procedures Symptoms Possible causes ● No video (black or blank image) Failed display but have power Failed critical components (memory, hard drive, system board) ● Light activity Loose connection ● No error messages Recently added hardware ● Fan noise NOTE: These suggestions assume that the computer has not previously been set up for authorized providers or technicians. 1. Soft reset (Default Settings) on display panel side. 3. drive noise Troubleshooting steps Quick check 1. POST Use...
... fixes Items Procedures Symptoms Possible causes ● No video (black or blank image) Failed display but have power Failed critical components (memory, hard drive, system board) ● Light activity Loose connection ● No error messages Recently added hardware ● Fan noise NOTE: These suggestions assume that the computer has not previously been set up for authorized providers or technicians. 1. Soft reset (Default Settings) on display panel side. 3. drive noise Troubleshooting steps Quick check 1. POST Use...
Maintenance and Service Guide
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... models: see the HP PC BIOS F10 Setup Guide at http://support.hp.com. To access the Startup Menu for corrective actions. Review F10 BIOS Setup Overview to run the application. 102 Chapter 6 Troubleshooting guide Your BIOS settings may be "Boot Device Not Found." 2. See 7. An example of a POST error message might be enabled. 2. Performance (OS) Most software problems occur as a result of hard drive). 4. BIOS password Use the information in the table to access BIOS. If there is insufficient memory...
... models: see the HP PC BIOS F10 Setup Guide at http://support.hp.com. To access the Startup Menu for corrective actions. Review F10 BIOS Setup Overview to run the application. 102 Chapter 6 Troubleshooting guide Your BIOS settings may be "Boot Device Not Found." 2. See 7. An example of a POST error message might be enabled. 2. Performance (OS) Most software problems occur as a result of hard drive). 4. BIOS password Use the information in the table to access BIOS. If there is insufficient memory...
Maintenance and Service Guide
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... has changed. ● The BIOS measurement has changed. Search http://www.hp.com/support for assistance. You must use a service event to resolve this problem through a series of the error and take appropriate corrective action. NOTE: The computer attempts to notify you of this issue. When you must use a service event to identify the source of blinking lights. Startup test Memory module 200 Attempt to turn on this type...
... has changed. ● The BIOS measurement has changed. Search http://www.hp.com/support for assistance. You must use a service event to resolve this problem through a series of the error and take appropriate corrective action. NOTE: The computer attempts to notify you of this issue. When you must use a service event to identify the source of blinking lights. Startup test Memory module 200 Attempt to turn on this type...
Maintenance and Service Guide
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... Run Windows Update. Table 6-55 POST error messages and user actions to malfunction, contact support. BIOS Application BIOS Application Error 501 The BIOS installation might be malfunctioning. If the system fan continues to address the error (continued) Test description Failure descriptions Error code Possible user actions Boot Device Manager Hard Disk 2 SMART 302 This code indicates a potential problem with the hard drive. BIOS Recovery BIOS Recovery 500 This message indicates that the primary battery has very low capacity. A hard reset can sometimes restore the...
... Run Windows Update. Table 6-55 POST error messages and user actions to malfunction, contact support. BIOS Application BIOS Application Error 501 The BIOS installation might be malfunctioning. If the system fan continues to address the error (continued) Test description Failure descriptions Error code Possible user actions Boot Device Manager Hard Disk 2 SMART 302 This code indicates a potential problem with the hard drive. BIOS Recovery BIOS Recovery 500 This message indicates that the primary battery has very low capacity. A hard reset can sometimes restore the...
Maintenance and Service Guide
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...keyboard backlight 15 mute 15 programmable key 13 screen brightness 15 speaker volume 15 switch screen image 14 using 14 wireless 15 antenna illustrated 28 spare part number 28 audio adjusting volume 15 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 audio, product description 3 B backup, creating 158 backups 158 battery illustrated 28 spare part number 28 battery light 6 battery support bracket illustrated 25 removal 65 spare part number 25, 65 BIOS determining version 148, 152 downloading an update 149, 152, 153 starting the Setup Utility 148 updating 148, 152 Bluetooth...
...keyboard backlight 15 mute 15 programmable key 13 screen brightness 15 speaker volume 15 switch screen image 14 using 14 wireless 15 antenna illustrated 28 spare part number 28 audio adjusting volume 15 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 audio, product description 3 B backup, creating 158 backups 158 battery illustrated 28 spare part number 28 battery light 6 battery support bracket illustrated 25 removal 65 spare part number 25, 65 BIOS determining version 148, 152 downloading an update 149, 152, 153 starting the Setup Utility 148 updating 148, 152 Bluetooth...
Maintenance and Service Guide
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... product description audio 3 display panel 1 graphics controller 1 hard drive 2 keyboard 3 memory module 2 microphone 3 near field communication 3 operating system 3 pointing device 3 power requirements 3 primary storage 2 product name 1 security 3 serviceability 4 solid-state drive 2 video 3 wireless 3 product name 1 product name and number, computer 17 R recovering 155 recovering Chrome operating system 156 recovery 158 discs 159 media 159 USB flash drive 159 recovery media 158 creating using HP Cloud Recovery Download Tool 158 creating using Windows tools 158 Recovery Utility 156 regulatory...
... product description audio 3 display panel 1 graphics controller 1 hard drive 2 keyboard 3 memory module 2 microphone 3 near field communication 3 operating system 3 pointing device 3 power requirements 3 primary storage 2 product name 1 security 3 serviceability 4 solid-state drive 2 video 3 wireless 3 product name 1 product name and number, computer 17 R recovering 155 recovering Chrome operating system 156 recovery 158 discs 159 media 159 USB flash drive 159 recovery media 158 creating using HP Cloud Recovery Download Tool 158 creating using Windows tools 158 Recovery Utility 156 regulatory...