User Guide
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... tools Location The UEFI Diagnostics utility is located on select Windows workstations. On Windows 7, select Start, select HP, and then select HP Documentation. QuickSpecs for audible (beep) and light codes POST error codes For additional information, see the workstation Maintenance... scroll bar to sign up at http://www.hp.com/support/workstation_manuals. Definitions for HP Workstations include information about the operating system, power supply, memory, CPU, and many other system components. Product documentation Topic HP user documentation, white papers, and third-party ...
... tools Location The UEFI Diagnostics utility is located on select Windows workstations. On Windows 7, select Start, select HP, and then select HP Documentation. QuickSpecs for audible (beep) and light codes POST error codes For additional information, see the workstation Maintenance... scroll bar to sign up at http://www.hp.com/support/workstation_manuals. Definitions for HP Workstations include information about the operating system, power supply, memory, CPU, and many other system components. Product documentation Topic HP user documentation, white papers, and third-party ...
User Guide
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... library at http://www.hp.com/support. Visual inspection: No boot, no power, no video If you encounter problems with U.S., Canadian, and various international regulations. Select the folder for upgrading this series of computers; includes information on RTC batteries, memory, and power supply. ● Maintenance and... 230V). ● Check to see that the computer is turned on and the power light is on. ● Check to see the following documents are available on your desktop. HP provides several means to diagnose and resolve potential issues. Accessing User Guides (Linux systems...
... library at http://www.hp.com/support. Visual inspection: No boot, no power, no video If you encounter problems with U.S., Canadian, and various international regulations. Select the folder for upgrading this series of computers; includes information on RTC batteries, memory, and power supply. ● Maintenance and... 230V). ● Check to see that the computer is turned on and the power light is on. ● Check to see the following documents are available on your desktop. HP provides several means to diagnose and resolve potential issues. Accessing User Guides (Linux systems...
Maintenance and Service Guide
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... order 54 Tower workstation DIMM installation order 55 Power supply ...56 Power supply specifications 56 Power consumption and heat dissipation 57 Resetting the power supply 57 System board ...57 System cabling ...58 ...SFF workstation system cabling 58 Tower workstation system cabling 59 4 Diagnostics and troubleshooting ...60 Calling support ...60 Locating ID labels ...61 Locating warranty information ...61 Diagnosis guidelines ...61 Diagnosis at startup ...61 Diagnosis during operation ...62 Troubleshooting checklist ...62 HP...
... order 54 Tower workstation DIMM installation order 55 Power supply ...56 Power supply specifications 56 Power consumption and heat dissipation 57 Resetting the power supply 57 System board ...57 System cabling ...58 ...SFF workstation system cabling 58 Tower workstation system cabling 59 4 Diagnostics and troubleshooting ...60 Calling support ...60 Locating ID labels ...61 Locating warranty information ...61 Diagnosis guidelines ...61 Diagnosis at startup ...61 Diagnosis during operation ...62 Troubleshooting checklist ...62 HP...
Maintenance and Service Guide
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HP Support Center ...63 HP Chat Support ...63 Customer Advisories, Customer and Security Bulletins, and Customer Notices 63 Product Change Notifications 64 Helpful hints ...64 At startup ...64 During operation ...... ...66 Solving hard drive problems ...67 Solving display problems ...69 Solving audio problems ...71 Solving printer problems ...72 Solving power supply problems ...72 Testing power supply ...72 Using HP PC Hardware Diagnostics (UEFI) ...73 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 74 POST error messages and diagnostic front panel LEDs and audible codes 74...
HP Support Center ...63 HP Chat Support ...63 Customer Advisories, Customer and Security Bulletins, and Customer Notices 63 Product Change Notifications 64 Helpful hints ...64 At startup ...64 During operation ...... ...66 Solving hard drive problems ...67 Solving display problems ...69 Solving audio problems ...71 Solving printer problems ...72 Solving power supply problems ...72 Testing power supply ...72 Using HP PC Hardware Diagnostics (UEFI) ...73 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 74 POST error messages and diagnostic front panel LEDs and audible codes 74...
Maintenance and Service Guide
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Chassis components For complete and current information on supported accessories and components for the computer, go to http://partsurfer.hp.com. The following image shows the components of a typical SFF computer layout. Drive configurations can vary. Item Description 1 Access panel 2 Power supply 3 Chassis 4 System board 5 Fan baffle Item Description 6 Slim optical drive 7 Front bezel 8 Airflow guide 9 Optional memory card reader or second hard drive 10 Hard drive 4 Chapter 1 Hardware overview
Chassis components For complete and current information on supported accessories and components for the computer, go to http://partsurfer.hp.com. The following image shows the components of a typical SFF computer layout. Drive configurations can vary. Item Description 1 Access panel 2 Power supply 3 Chassis 4 System board 5 Fan baffle Item Description 6 Slim optical drive 7 Front bezel 8 Airflow guide 9 Optional memory card reader or second hard drive 10 Hard drive 4 Chapter 1 Hardware overview
Maintenance and Service Guide
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...can be used with an optional PCI bulkhead connector ● Native M.2 connector with PCIe x4 interface HP Z240 SFF Workstation components 7 Workstation specifications Processor technology Power supply Memory technology Graphics cards I/O technology SFF Intel Series C236 chipset: ● Support for the Intel... ● 200 W, 85% efficient, compatible with ENERGY STAR Version 6.1 requirements ● Supports European Union ERP Lot 6 tier 2 power limit of outputs on DDR4 2133 MHz technology ● Supports error checking and correcting (ECC) and non-ECC DIMMs ● Two direct...
...can be used with an optional PCI bulkhead connector ● Native M.2 connector with PCIe x4 interface HP Z240 SFF Workstation components 7 Workstation specifications Processor technology Power supply Memory technology Graphics cards I/O technology SFF Intel Series C236 chipset: ● Support for the Intel... ● 200 W, 85% efficient, compatible with ENERGY STAR Version 6.1 requirements ● Supports European Union ERP Lot 6 tier 2 power limit of outputs on DDR4 2133 MHz technology ● Supports error checking and correcting (ECC) and non-ECC DIMMs ● Two direct...
Maintenance and Service Guide
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Item Description 1 Power supply 2 Side access panel 3 Cooler 4 System board 5 Chassis Item Description 6 Slim optical drive 7 Hard drive 8 Optional second optical drive 9 Optional solid state drive 10 Front bezel 10 Chapter 1 Hardware overview Chassis components The following figure shows the chassis components of a typical tower workstation layout. Drive configurations can vary.
Item Description 1 Power supply 2 Side access panel 3 Cooler 4 System board 5 Chassis Item Description 6 Slim optical drive 7 Hard drive 8 Optional second optical drive 9 Optional solid state drive 10 Front bezel 10 Chapter 1 Hardware overview Chassis components The following figure shows the chassis components of a typical tower workstation layout. Drive configurations can vary.
Maintenance and Service Guide
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Intel Xeon processors with model designations that can be used with an optional PCI bulkhead connector HP Z240 Tower Workstation components 13 Workstation specifications Processor technology Power supply Memory technology Graphics cards I /O controller ● 400 W, 92% efficient, compatible with ENERGY STAR Version 6.1 requirements ● 280 W, 90% efficient, compatible with ENERGY STAR Version 6.1 requirements ...
Intel Xeon processors with model designations that can be used with an optional PCI bulkhead connector HP Z240 Tower Workstation components 13 Workstation specifications Processor technology Power supply Memory technology Graphics cards I /O controller ● 400 W, 92% efficient, compatible with ENERGY STAR Version 6.1 requirements ● 280 W, 90% efficient, compatible with ENERGY STAR Version 6.1 requirements ...
Maintenance and Service Guide
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... Transparent shielding tubes Product recycling HP encourages customers to the HP Customer Self Repair Services Media Library at http://www.hp.com/go /recycle. For information about recycling HP components or products, see http://www.hp.com/go /sml. Go to recycle used electronic hardware, HP original print cartridges, and rechargeable... 46 Expansion slots on page 47 Hard drives and optical disc drives on page 51 Memory on page 53 Power supply specifications on page 56 System board on the HP website. It does not document the step-by the case or PCB laminate. Use field service tools (such...
... Transparent shielding tubes Product recycling HP encourages customers to the HP Customer Self Repair Services Media Library at http://www.hp.com/go /recycle. For information about recycling HP components or products, see http://www.hp.com/go /sml. Go to recycle used electronic hardware, HP original print cartridges, and rechargeable... 46 Expansion slots on page 47 Hard drives and optical disc drives on page 51 Memory on page 53 Power supply specifications on page 56 System board on the HP website. It does not document the step-by the case or PCB laminate. Use field service tools (such...
Maintenance and Service Guide
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...such a way that they are not designed to take excessive pressure. ● Keep cables clear of movable or rotating parts (such as the power supply and drive cage) to push cables down into its normal position. ● In all cases, avoid bending or twisting the cables. Do not...HP Z Series Workstations use lithium batteries. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose battery to temperatures higher than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply...
...such a way that they are not designed to take excessive pressure. ● Keep cables clear of movable or rotating parts (such as the power supply and drive cage) to push cables down into its normal position. ● In all cases, avoid bending or twisting the cables. Do not...HP Z Series Workstations use lithium batteries. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose battery to temperatures higher than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply...
Maintenance and Service Guide
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...card only. While an x1 card can be inserted into a larger slot, this slot for the primary graphics card. For power supply information, see Power supply specifications on page 56. Component replacement guidelines 47 Expansion slots This section identifies and describes computer expansion card slots, and presents ... other PCIe x16 slot. ● Install a card in a slot that : ◦ Electrically matches the number of the computer power supply. Go to http://www.hp.com/go/quickspecs to dissipate more lanes electrically. ◦ Has fewer lanes, but is closer to help you do not use this...
...card only. While an x1 card can be inserted into a larger slot, this slot for the primary graphics card. For power supply information, see Power supply specifications on page 56. Component replacement guidelines 47 Expansion slots This section identifies and describes computer expansion card slots, and presents ... other PCIe x16 slot. ● Install a card in a slot that : ◦ Electrically matches the number of the computer power supply. Go to http://www.hp.com/go/quickspecs to dissipate more lanes electrically. ◦ Has fewer lanes, but is closer to help you do not use this...
Maintenance and Service Guide
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Power supply Power supply specifications All power supplies have these specifications: ● Wide-ranging, active Power Factor Correction (PFC) ● ENERGY STAR® qualified ● FEMP Standby Power compliant @115V (
Power supply Power supply specifications All power supplies have these specifications: ● Wide-ranging, active Power Factor Correction (PFC) ● ENERGY STAR® qualified ● FEMP Standby Power compliant @115V (
Maintenance and Service Guide
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... page 60. 3. To review available specifications, go to http://www.hp.com/go/quickspecs. When you replace the system board: ● Make a note of the power supply. The following tables show system cabling for multiple configurations. To reset the power supply: 1. Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for the workstations...
... page 60. 3. To review available specifications, go to http://www.hp.com/go/quickspecs. When you replace the system board: ● Make a note of the power supply. The following tables show system cabling for multiple configurations. To reset the power supply: 1. Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for the workstations...
Maintenance and Service Guide
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...found , replace the system board. Open Windows Explorer and select a drive. Right click on the drive and in the chassis to make sure that the power supply unit (PSU) cables are securely connected to the system board. 3. Verify that a proper connection. (See the Hard drive section of this guide for less..., make sure that the computer is detected by the UEFI, run F2 Diagnostics Drive Test. Verify power supply unit PSU functionality (Tower only): a. b. Unplug cables connected to the inline front panel I/O device assembly connector. 2. replace the system board. ● If the ...
...found , replace the system board. Open Windows Explorer and select a drive. Right click on the drive and in the chassis to make sure that the power supply unit (PSU) cables are securely connected to the system board. 3. Verify that a proper connection. (See the Hard drive section of this guide for less..., make sure that the computer is detected by the UEFI, run F2 Diagnostics Drive Test. Verify power supply unit PSU functionality (Tower only): a. b. Unplug cables connected to the inline front panel I/O device assembly connector. 2. replace the system board. ● If the ...
Maintenance and Service Guide
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... 1. If the printer works, reload the printer driver. NOTE: Not all power cables to learn if the power supply still works. Testing power supply Before replacing the power supply unit (PSU), use the Built-In Self-Test (BIST) feature to the system boards. 3. Power supply fault. Workstation powers off and the Processor thermal protection is not installed. 2. The correct printer...
... 1. If the printer works, reload the printer driver. NOTE: Not all power cables to learn if the power supply still works. Testing power supply Before replacing the power supply unit (PSU), use the Built-In Self-Test (BIST) feature to the system boards. 3. Power supply fault. Workstation powers off and the Processor thermal protection is not installed. 2. The correct printer...
Maintenance and Service Guide
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... from issues that are functioning. 2. Power LED flashes red (once every 2 Power failure (power supply is good. Verify that the fan cable is plugged into the system board connector. b. c. Replace the device causing the failure. a. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Power off the workstation. Disconnect AC power. c. Plug in the following order...
... from issues that are functioning. 2. Power LED flashes red (once every 2 Power failure (power supply is good. Verify that the fan cable is plugged into the system board connector. b. c. Replace the device causing the failure. a. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Power off the workstation. Disconnect AC power. c. Plug in the following order...
Maintenance and Service Guide
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... chassis, or front chassis fan is dirty. Reseat fan cable. 3. Reseat fan cable. 3. Make sure system has proper airflow. 90E-Power Supply Fan Not detected Power supply fan is resolved. Reseat power supply fan. Replace power supply fan. 910-Filter Warning Airflow filter is not 1. Replace the system board. 900-CPU Fan Not Detected CPU fan is not...
... chassis, or front chassis fan is dirty. Reseat fan cable. 3. Reseat fan cable. 3. Make sure system has proper airflow. 90E-Power Supply Fan Not detected Power supply fan is resolved. Reseat power supply fan. Replace power supply fan. 910-Filter Warning Airflow filter is not 1. Replace the system board. 900-CPU Fan Not Detected CPU fan is not...
Maintenance and Service Guide
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...and jumper. Shut down the operating system properly, then turn on pins 1 and 2. 12. Reconnect the external equipment and plug in , the power supply always has voltage applied to cool before touching. Before beginning these procedures, ensure that it can be sure to disconnect the...so that you are discharged of personal injury from pins 1 and 2. 6. Clearing and resetting the BIOS 83 Shut down the computer, unplug the power, and disconnect the external equipment. 10. Remove the jumper from electrical shock and/or hot surfaces, be easily identified. 5. WARNING! Allow the ...
...and jumper. Shut down the operating system properly, then turn on pins 1 and 2. 12. Reconnect the external equipment and plug in , the power supply always has voltage applied to cool before touching. Before beginning these procedures, ensure that it can be sure to disconnect the...so that you are discharged of personal injury from pins 1 and 2. 6. Clearing and resetting the BIOS 83 Shut down the computer, unplug the power, and disconnect the external equipment. 10. Remove the jumper from electrical shock and/or hot surfaces, be easily identified. 5. WARNING! Allow the ...
Maintenance and Service Guide
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... in damage to the system board even when the unit is connected. 5. Locate, press, and hold the CMOS button in , the power supply always has voltage applied to the system. Reconnect the external devices. 7. To reduce the risk of personal injury from electrical shock and/or... settings before touching. Replace the access panel. 6. WARNING! Before beginning these procedures, ensure that configuration changes have disconnected the AC power cord from the wall outlet. NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that you have occurred...
... in damage to the system board even when the unit is connected. 5. Locate, press, and hold the CMOS button in , the power supply always has voltage applied to the system. Reconnect the external devices. 7. To reduce the risk of personal injury from electrical shock and/or... settings before touching. Replace the access panel. 6. WARNING! Before beginning these procedures, ensure that configuration changes have disconnected the AC power cord from the wall outlet. NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that you have occurred...
Maintenance and Service Guide
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... keyboard connector Audio line in stacked over audio line out M.2 connector Slot1/4 PCIe x16 retention clip Clear CMOS switch/push button Power supply, 6-pin (white) Power command, 6-pin (white) Power supply, 4-pin (white) Front power button/LED (black) Internal speaker (white) CPU fan header Front audio (blue) Front I/O USB (yellow) Serial port Hood lock solenoid (black...
... keyboard connector Audio line in stacked over audio line out M.2 connector Slot1/4 PCIe x16 retention clip Clear CMOS switch/push button Power supply, 6-pin (white) Power command, 6-pin (white) Power supply, 4-pin (white) Front power button/LED (black) Internal speaker (white) CPU fan header Front audio (blue) Front I/O USB (yellow) Serial port Hood lock solenoid (black...