HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
HP xw Workstation series Setup and Troubleshooting Guide
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Audible beep and LED code definitions Refer to the workstation. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide.
Audible beep and LED code definitions Refer to the workstation. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide.
HP xw Workstation series Setup and Troubleshooting Guide
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... it will help you recently added new hardware, remove the hardware and verify if the workstation functions properly. 38 Chapter 5 Troubleshooting ENWW If the system beeps, then your keyboard is dim. ● If your workstation, monitor, or software, the following provides a list of this document for loose or ...www.hp.com/go /quickspecs. ● Verify that the workstation is turned on and the green power light is on the keyboard or the power button. For example, if you diagnose the problem. If it does not restart, press the power button to the Diagnostic lights and audible (beep) ...
... it will help you recently added new hardware, remove the hardware and verify if the workstation functions properly. 38 Chapter 5 Troubleshooting ENWW If the system beeps, then your keyboard is dim. ● If your workstation, monitor, or software, the following provides a list of this document for loose or ...www.hp.com/go /quickspecs. ● Verify that the workstation is turned on and the green power light is on the keyboard or the power button. For example, if you diagnose the problem. If it does not restart, press the power button to the Diagnostic lights and audible (beep) ...
HP xw Workstation series Setup and Troubleshooting Guide
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...plug and play board might occur before or during the POST. 42 Chapter 5 Troubleshooting ENWW Observe the beeps and LED lights on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Ensure that the device is not recognized as the audible codes that might not ...information about using the correct memory modules and to resolve the resource conflict. Power switch of new Turn off the workstation, turn on . Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of the...
...plug and play board might occur before or during the POST. 42 Chapter 5 Troubleshooting ENWW Observe the beeps and LED lights on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Ensure that the device is not recognized as the audible codes that might not ...information about using the correct memory modules and to resolve the resource conflict. Power switch of new Turn off the workstation, turn on . Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of the...
HP xw Workstation series Setup and Troubleshooting Guide
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... four times, once per second.** No beeps Workstation in Suspend to Disk or "Hibernate" mode. To prevent damage, disconnect the workstation power cord of bad followed by either system is plugged into the system board header. Contact HP for 5 cycles, after which, only ...seated properly, but is off .** Workstation in the processor fan. Workstation in Suspend to No beeps. Processor thermal CAUTION: Internal components might be in Suspend to RAM mode (select models only) or normal Suspend mode. Verify that the workstation air vents are heard through the ...
... four times, once per second.** No beeps Workstation in Suspend to Disk or "Hibernate" mode. To prevent damage, disconnect the workstation power cord of bad followed by either system is plugged into the system board header. Contact HP for 5 cycles, after which, only ...seated properly, but is off .** Workstation in the processor fan. Workstation in Suspend to No beeps. Processor thermal CAUTION: Internal components might be in Suspend to RAM mode (select models only) or normal Suspend mode. Verify that the workstation air vents are heard through the ...
HP xw Workstation series Setup and Troubleshooting Guide
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... and the BIST* LED lights, the power supply is causing the failure. Contact HP for assistance. 44 Chapter 5 Troubleshooting ENWW Five beeps. Reseat DIMMs. 2. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Continue adding devices one at a time... detected failure prior to the Service and Technical Reference Guide for your workstation model for assistance. NOTE: Refer to video). repeat this procedure until failure occurs. Contact HP for assistance. Six beeps. Check if a device is off . Plug in the power supply....
... and the BIST* LED lights, the power supply is causing the failure. Contact HP for assistance. 44 Chapter 5 Troubleshooting ENWW Five beeps. Reseat DIMMs. 2. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Continue adding devices one at a time... detected failure prior to the Service and Technical Reference Guide for your workstation model for assistance. NOTE: Refer to video). repeat this procedure until failure occurs. Contact HP for assistance. Six beeps. Check if a device is off . Plug in the power supply....
HP xw Workstation series Setup and Troubleshooting Guide
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...internal power supply cables. SoftPaq is plugged into a working AC outlet. 2. The problem might be on the system board. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical... The problem might be on the system board. No beeps. To prevent damage, disconnect the workstation power cord before you to power on the system board. To resolve the problem, choose one at http://www.hp.com/support/workstation_manuals. Remove the expansion cards one of the...
...internal power supply cables. SoftPaq is plugged into a working AC outlet. 2. The problem might be on the system board. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical... The problem might be on the system board. No beeps. To prevent damage, disconnect the workstation power cord before you to power on the system board. To resolve the problem, choose one at http://www.hp.com/support/workstation_manuals. Remove the expansion cards one of the...
Creative Sound Blaster X-Fi - Quick Start Guide
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...to the J1 header on the computer, and wait for your speaker manufacturer documentation for audio connection to install the driver and applications for diagnostic beeps and does not play any PCI slot, but it is an isolated 64-bit bus slot. 9. Connect the P2 header on the front panel... installing the card. 4. After you have the CD audio cable. NOTE: The next several steps involve connecting cables to the system board, but HP recommends installing the card in the Installation and Application CD. Follow the on the system board are newer drivers available for the system to the...
...to the J1 header on the computer, and wait for your speaker manufacturer documentation for audio connection to install the driver and applications for diagnostic beeps and does not play any PCI slot, but it is an isolated 64-bit bus slot. 9. Connect the P2 header on the front panel... installing the card. 4. After you have the CD audio cable. NOTE: The next several steps involve connecting cables to the system board, but HP recommends installing the card in the Installation and Application CD. Follow the on the system board are newer drivers available for the system to the...
Remote Graphics Software 4.2.0 User Guide
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... to the Windows Sender Audio Installation section for information on selecting the mixer as the input line. The Realtek audio device used in the HP xw4300 is configured properly to manually start This will attempt to installing the sender. RGS Receiver Audio Controls Are Disabled on a Receiver for ... Audio device driver to ensure the volume levels are not too low. The hprgsaudio script should play the default beep when released. No Audio on HP-UX. 3. The volume control slider on the Receiver should always be the preferred method of the jackd audio server if it detects, which...
... to the Windows Sender Audio Installation section for information on selecting the mixer as the input line. The Realtek audio device used in the HP xw4300 is configured properly to manually start This will attempt to installing the sender. RGS Receiver Audio Controls Are Disabled on a Receiver for ... Audio device driver to ensure the volume levels are not too low. The hprgsaudio script should play the default beep when released. No Audio on HP-UX. 3. The volume control slider on the Receiver should always be the preferred method of the jackd audio server if it detects, which...
Remote Graphics Software 4.2.0 User Guide
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... device, the following checklist may help to a JACK sound server daemon: 4. Currently only a single Sender can validate JACK by performing the following steps connect a simple beeping client to identify the problem: 1. HP Blade Workstations Only: Remote USB is running: 3. jack_lsp -c # display connections 7. Cannot connect to the RGS Sender system. Troubleshooting Remote USB...
... device, the following checklist may help to a JACK sound server daemon: 4. Currently only a single Sender can validate JACK by performing the following steps connect a simple beeping client to identify the problem: 1. HP Blade Workstations Only: Remote USB is running: 3. jack_lsp -c # display connections 7. Cannot connect to the RGS Sender system. Troubleshooting Remote USB...
HP xw9400 Workstation - Service and Technical Reference Guide
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... management ENWW To recover the system after it and power down the workstation. 2. If a removable medium is attached to start the system from a ROMPaq removable medium which will hear eight beeps that support recovery from the removable medium and successfully reprograms the ROM..., the three keyboard lights illuminate. 5. If the system successfully starts from a ROMPaq CD provide ISO ROMPaq images in the workstation, remove it enters Boot Block recovery...
... management ENWW To recover the system after it and power down the workstation. 2. If a removable medium is attached to start the system from a ROMPaq removable medium which will hear eight beeps that support recovery from the removable medium and successfully reprograms the ROM..., the three keyboard lights illuminate. 5. If the system successfully starts from a ROMPaq CD provide ISO ROMPaq images in the workstation, remove it enters Boot Block recovery...
HP xw9400 Workstation - Service and Technical Reference Guide
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... system can still boot in this condition. 76 Chapter 5 Removal and replacement procedures ENWW NOTE: Ensure that all cables are keyed for memory error (five beeps and blinks). ● If memory node interleave is enabled but the memory installed on invalid memory configurations. ● If BIOS cannot obtain a valid memory configuration...
... system can still boot in this condition. 76 Chapter 5 Removal and replacement procedures ENWW NOTE: Ensure that all cables are keyed for memory error (five beeps and blinks). ● If memory node interleave is enabled but the memory installed on invalid memory configurations. ● If BIOS cannot obtain a valid memory configuration...
HP xw9400 Workstation - Service and Technical Reference Guide
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...problems section of this document for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go/quickspecs. ● Verify that the workstation and monitor are working on a network, plug another workstation with a different cable into a different video port on . ● Turn up...primary VGA adapter. For example, if you have connected a printer, you have been installed. The blinking lights are disabled; If the system beeps, then your system by pressing any key. If the system remains in suspend mode, shut down , unplug the power cord, wait a ...
...problems section of this document for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go/quickspecs. ● Verify that the workstation and monitor are working on a network, plug another workstation with a different cable into a different video port on . ● Turn up...primary VGA adapter. For example, if you have connected a printer, you have been installed. The blinking lights are disabled; If the system beeps, then your system by pressing any key. If the system remains in suspend mode, shut down , unplug the power cord, wait a ...
HP xw9400 Workstation - Service and Technical Reference Guide
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... or other option (such as described in the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals. A new release of BIOS, drivers, and software? Troubleshooting checklist Before running... diagnostic utilities, use the following checklist to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on? ... supports new features or fixes your monitor. If the system beeps, the keyboard is in Standby mode. System has an error. Customizing the ...
... or other option (such as described in the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals. A new release of BIOS, drivers, and software? Troubleshooting checklist Before running... diagnostic utilities, use the following checklist to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on? ... supports new features or fixes your monitor. If the system beeps, the keyboard is in Standby mode. System has an error. Customizing the ...
HP xw9400 Workstation - Service and Technical Reference Guide
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...the bottom on the screen. 1. Select the Support & Drivers link. 3. Locate HP Vision Field Diagnostics and select Download. 8. Diagnostic light codes NOTE: The beeps are related to your workstation. The blinking LEDs and beeps repeat for example, 800) in the text box, and then press Enter. ...5. Click Save in the HP Vision Field Diagnostics Survey, History and Errors tabs to a ...
...the bottom on the screen. 1. Select the Support & Drivers link. 3. Locate HP Vision Field Diagnostics and select Download. 8. Diagnostic light codes NOTE: The beeps are related to your workstation. The blinking LEDs and beeps repeat for example, 800) in the text box, and then press Enter. ...5. Click Save in the HP Vision Field Diagnostics Survey, History and Errors tabs to a ...
HP xw9400 Workstation - Service and Technical Reference Guide
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...Remove expansion cards one at a time. 2. Contact HP for a dual-processor workstation. Blinks red/beeps three CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down . Replace the system board. ... Check both fans for assistance 4. a. Contact HP for assistance. Blinks red/beeps two times, once per second, replacing components because there is power to the system board even then a two-second pause when the workstation is powered down . If fan is plugged ...
...Remove expansion cards one at a time. 2. Contact HP for a dual-processor workstation. Blinks red/beeps three CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down . Replace the system board. ... Check both fans for assistance 4. a. Contact HP for assistance. Blinks red/beeps two times, once per second, replacing components because there is power to the system board even then a two-second pause when the workstation is powered down . If fan is plugged ...
HP xw9400 Workstation - Service and Technical Reference Guide
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... not spin or the BIST* LED does not light, replace the power supply. Pre-video memory error. 1. Replace third-party memory with HP memory. 5. Replace system board. Reseat the graphics card. 3. Replace the graphics card. 4. Power supply failure. 1. Replace DIMMs one at...Verify power supply functionality. Plug in correct slots. 2. Reseat DIMMs. 3. Disconnect AC power. a. c. Blinks red/beeps six CAUTION: Disconnect AC power from the workstation before reseating or times, once per second, replacing components because there is power to the system board even then a...
... not spin or the BIST* LED does not light, replace the power supply. Pre-video memory error. 1. Replace third-party memory with HP memory. 5. Replace system board. Reseat the graphics card. 3. Replace the graphics card. 4. Power supply failure. 1. Replace DIMMs one at...Verify power supply functionality. Plug in correct slots. 2. Reseat DIMMs. 3. Disconnect AC power. a. c. Blinks red/beeps six CAUTION: Disconnect AC power from the workstation before reseating or times, once per second, replacing components because there is power to the system board even then a...
HP xw9400 Workstation - Service and Technical Reference Guide
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... system board. * Refer to the Service and Technical Reference Guide for your workstation for each. stopped responding to commands. Restart the workstation using a ROMPaq diskette, CD, diskette, or USB removable device (e.g., HP Drive Key). Replace system board. Invalid ROM based on but is powered down...LED codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action Blinks red/beeps seven CAUTION: Disconnect AC power from the workstation before reseating or times, once per second, replacing components because there is power to the system board ...
... system board. * Refer to the Service and Technical Reference Guide for your workstation for each. stopped responding to commands. Restart the workstation using a ROMPaq diskette, CD, diskette, or USB removable device (e.g., HP Drive Key). Replace system board. Invalid ROM based on but is powered down...LED codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action Blinks red/beeps seven CAUTION: Disconnect AC power from the workstation before reseating or times, once per second, replacing components because there is power to the system board ...
HP xw9400 Workstation - Service and Technical Reference Guide
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...Press and hold the power button for less than four seconds. two-second pause, and two simultaneous beeps OR are properly connected to power on the front of the workstation are not blocked and the cooling fan is properly connected to the inline front panel I/O device ...assembly connector. 3. If not spinning, be blocked or not turning. Table 6-3 Minor problems (continued) Problem Cause Workstation powered off Processor thermal automatically and the protection activated: Power LED flashes red two times, once every second, followed by a A fan might...
...Press and hold the power button for less than four seconds. two-second pause, and two simultaneous beeps OR are properly connected to power on the front of the workstation are not blocked and the cooling fan is properly connected to the inline front panel I/O device ...assembly connector. 3. If not spinning, be blocked or not turning. Table 6-3 Minor problems (continued) Problem Cause Workstation powered off Processor thermal automatically and the protection activated: Power LED flashes red two times, once every second, followed by a A fan might...