HP Worldwide Limited Warranty and Technical Support (3/3/3) (U.S. only)
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... to an authorized service location for your installation questions (how to, first steps, and prerequisites). ■ Setting up and configuring the software and options supplied or purchased with transportation of the nearest HP Support location or HP authorized service provider, refer to the repair location. Any exceptions to software usage problems. ■ Obtaining HP Care Pack information or updates for the HP Hardware Product you purchased. See "Contacting HP" for insuring any...
... to an authorized service location for your installation questions (how to, first steps, and prerequisites). ■ Setting up and configuring the software and options supplied or purchased with transportation of the nearest HP Support location or HP authorized service provider, refer to the repair location. Any exceptions to software usage problems. ■ Obtaining HP Care Pack information or updates for the HP Hardware Product you purchased. See "Contacting HP" for insuring any...
HP xw and Z Series Workstations - Windows Vista Business downgrade FAQ
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... HP support and order an XP recovery CD. You must first delete Windows XP Professional from HP support? supported models. How do I have purchased workstations configured with the workstation, you to use Microsoft XP™ Professional as your operating system. through your HP service representative. Can HP ship media for where do I get Windows XP drivers? Can I reinstall Windows Vista Business software after downgrading to install the downgrade software? DVD first. The software is not offered software...
... HP support and order an XP recovery CD. You must first delete Windows XP Professional from HP support? supported models. How do I have purchased workstations configured with the workstation, you to use Microsoft XP™ Professional as your operating system. through your HP service representative. Can HP ship media for where do I get Windows XP drivers? Can I reinstall Windows Vista Business software after downgrading to install the downgrade software? DVD first. The software is not offered software...
Hardware Support Matrix for Linux
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... SATA Raid Add Ons LSI 3041E SAS Card IEEE 1394 PCI Card SATA Controllers Creative Sound Blaster Audigy 2 ZS Hardware Raid Removable CD/DVD Media HP 48x CD-ROM Drive HP 16x DVD-ROM Drive HP 48x DVD/CDRW Combo HP 16x dual-layer DVD+RW Input/Output Devices (no modem support) Broadcom 5751 PCI-Express Onboard Components Onboard LAN - Select file to the Release Notes Chapter in ALSA Sound Support. Localization Kit (See footnote 1) HP localization kit Software Remote Graphics Software All Supported Processors All Supported Processors (1 & 2 CPU configs) Hyperthreading Graphics Card (Video...
... SATA Raid Add Ons LSI 3041E SAS Card IEEE 1394 PCI Card SATA Controllers Creative Sound Blaster Audigy 2 ZS Hardware Raid Removable CD/DVD Media HP 48x CD-ROM Drive HP 16x DVD-ROM Drive HP 48x DVD/CDRW Combo HP 16x dual-layer DVD+RW Input/Output Devices (no modem support) Broadcom 5751 PCI-Express Onboard Components Onboard LAN - Select file to the Release Notes Chapter in ALSA Sound Support. Localization Kit (See footnote 1) HP localization kit Software Remote Graphics Software All Supported Processors All Supported Processors (1 & 2 CPU configs) Hyperthreading Graphics Card (Video...
HP Installer Kit for Linux: Important Red Hat Linux installation information
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...-bit or 64bit) box set . NOTE: The HP Driver CD is successfully installed. When prompted, click Install for your system. 3. When the "Additional CDs" screen is completed, finish the Firstboot Setup. 7. After successfully installing the Red Hat Linux OS, reboot your hardware platform and Red Hat Linux OS, see the release notes chapter of the Linux Workstation user manual at the end of...
...-bit or 64bit) box set . NOTE: The HP Driver CD is successfully installed. When prompted, click Install for your system. 3. When the "Additional CDs" screen is completed, finish the Firstboot Setup. 7. After successfully installing the Red Hat Linux OS, reboot your hardware platform and Red Hat Linux OS, see the release notes chapter of the Linux Workstation user manual at the end of...
HP Workstations - LSI SAS 3041E Serial Attached SCSI RAID
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... data cables from the internal hard drives are disconnected from the system board and choose the correct connection type. Table 1 Data cable configuration guide HP workstation model Location of hard drive HP xw Workstation series ● HP 400 Workstations ● Internal hard drive bay Optical bay HP 600 Workstations ● Internal hard drive bay HP 600 Workstations ● Optical bay Connection type Description Connecting standard data Use the data cable provided with cables on the RAID controller card. Connecting standard data Use the data cable provided with the slot. To...
... data cables from the internal hard drives are disconnected from the system board and choose the correct connection type. Table 1 Data cable configuration guide HP workstation model Location of hard drive HP xw Workstation series ● HP 400 Workstations ● Internal hard drive bay Optical bay HP 600 Workstations ● Internal hard drive bay HP 600 Workstations ● Optical bay Connection type Description Connecting standard data Use the data cable provided with cables on the RAID controller card. Connecting standard data Use the data cable provided with the slot. To...
HP xw and Z Series Workstations - LSI 8888 8-port SAS RAID Controller Card Installation
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... the side access panel. 3. Reconnect power to the workstation and all external devices. 4. Reinstall the card support, if applicable. 2. For card setup instructions, see the service guide for use with the 8-port SAS RAID controller. At the time of component installation, look for device firmware and driver updates, designated for your workstation, see the manufacturer's documentation shipped with your workstation model and operating system. For detailed instruction on loading and setting up driver software For instructions on configuring RAID devices, see the...
... the side access panel. 3. Reconnect power to the workstation and all external devices. 4. Reinstall the card support, if applicable. 2. For card setup instructions, see the service guide for use with the 8-port SAS RAID controller. At the time of component installation, look for device firmware and driver updates, designated for your workstation, see the manufacturer's documentation shipped with your workstation model and operating system. For detailed instruction on loading and setting up driver software For instructions on configuring RAID devices, see the...
HP xw and Z series Workstations - PCI Express Graphics Card Installation
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... slot cover. Some cards occupy two expansion slots. Accessing the internal components of the computer. If you need help preparing the computer for your HP computer model and operating system at http://www.hp.com/support/ manuals. 2. Power down the computer, and then disconnect the power cord. 3. For optimum performance, HP recommends installing the card in the service guide for this installation, consult the removal and replacement procedures in the primary PCIe graphics expansion slot...
... slot cover. Some cards occupy two expansion slots. Accessing the internal components of the computer. If you need help preparing the computer for your HP computer model and operating system at http://www.hp.com/support/ manuals. 2. Power down the computer, and then disconnect the power cord. 3. For optimum performance, HP recommends installing the card in the service guide for this installation, consult the removal and replacement procedures in the primary PCIe graphics expansion slot...
HP xw Workstation series - SATA optical drive installation
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... window, click Options, then Preferences. 4. Click OK. Double-click DVD/CD-ROM drives. 4. Reassemble the workstation by default when using Windows XP on your workstation, enable the disk drive digital audio capability as follows: 1. NOTE: Refer to "Configuration rules and assumptions when installing both SATA and PATA optical drives in the same workstation," earlier in this CD-ROM Device checkbox. 6. Windows Vista Business The ODD digital audio capability is enabled by reinstalling the front bezel and access panel...
... window, click Options, then Preferences. 4. Click OK. Double-click DVD/CD-ROM drives. 4. Reassemble the workstation by default when using Windows XP on your workstation, enable the disk drive digital audio capability as follows: 1. NOTE: Refer to "Configuration rules and assumptions when installing both SATA and PATA optical drives in the same workstation," earlier in this CD-ROM Device checkbox. 6. Windows Vista Business The ODD digital audio capability is enabled by reinstalling the front bezel and access panel...
HP xw Workstation series Setup and Troubleshooting Guide
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... computer configuration. E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following : 1. Access the telephone numbers by visiting the Web site, then select your region, and click Contact HP in the upper-left , select Troubleshoot a problem. 3. To access BSC and troubleshoot a problem with your workstation series and model, and to the problem you submit a support ticket...
... computer configuration. E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following : 1. Access the telephone numbers by visiting the Web site, then select your region, and click Contact HP in the upper-left , select Troubleshoot a problem. 3. To access BSC and troubleshoot a problem with your workstation series and model, and to the problem you submit a support ticket...
HP xw Workstation series Setup and Troubleshooting Guide
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... work in the wrong location. 2. 3. Cables of new external device are loose or power cables are using Computer Setup, refer to integrate the device with other devices. were used in the upgrade or memory modules were installed in On/Off mode, run Computer Setup (F10). Workstation will not start. Shut down . Ensure that the device is not recognized as the audible codes that pins in loss of the workstation. Power switch of new Turn off the workstation, turn on the external device, then turn...
... work in the wrong location. 2. 3. Cables of new external device are loose or power cables are using Computer Setup, refer to integrate the device with other devices. were used in the upgrade or memory modules were installed in On/Off mode, run Computer Setup (F10). Workstation will not start. Shut down . Ensure that the device is not recognized as the audible codes that pins in loss of the workstation. Power switch of new Turn off the workstation, turn on the external device, then turn...
HP xw Workstation series Setup and Troubleshooting Guide
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... the chassis speaker. Three beeps. No Workstation on the system board: ◦ 24-pin main power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW Basic troubleshooting 43 To prevent damage, disconnect the workstation power cord of bad followed by either system is present. Open the access panel, press power button, and verify that the fan assembly is off. Ensure processor. Verify that...
... the chassis speaker. Three beeps. No Workstation on the system board: ◦ 24-pin main power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW Basic troubleshooting 43 To prevent damage, disconnect the workstation power cord of bad followed by either system is present. Open the access panel, press power button, and verify that the fan assembly is off. Ensure processor. Verify that...
HP xw6600 Workstation Service and Technical Reference Guide
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... the hard drive LED does not illuminate, then: 1. Disconnect AC power to download. 4. OR Press the power button. Table 5-1 Diagnostic LED codes Chassis indicator LEDs Power LED and sound activity Diagnosis and service action None Workstation does not power on your workstation, complete the following: 1. Remove the device. HP SoftPaq Download Manager The HP SoftPaq Download Manager (when installed on your workstation) enables you want to the workstation. a. Replace the device causing the failure. 2. The flashing lights and beeps repeat for your workstation model, operating...
... the hard drive LED does not illuminate, then: 1. Disconnect AC power to download. 4. OR Press the power button. Table 5-1 Diagnostic LED codes Chassis indicator LEDs Power LED and sound activity Diagnosis and service action None Workstation does not power on your workstation, complete the following: 1. Remove the device. HP SoftPaq Download Manager The HP SoftPaq Download Manager (when installed on your workstation) enables you want to the workstation. a. Replace the device causing the failure. 2. The flashing lights and beeps repeat for your workstation model, operating...
HP xw6600 Workstation Service and Technical Reference Guide
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...Replace the hard drive. workstation and to the monitor manual for the appropriate operating system, if necessary. Screen blanking utility installed Press any key or press the mouse button, and, if set, enter or energy saver features your password. The monitor is a hardware problem. 3. Table 5-5 Hard drive problems (continued) Problem Cause Solution The system might need to refer to a working electrical outlet. Workstation will not start from a 1. Insert a bootable system diskette and restart. 2. Hard drive boot disabled in Advanced>Power-On Options. Run...
...Replace the hard drive. workstation and to the monitor manual for the appropriate operating system, if necessary. Screen blanking utility installed Press any key or press the mouse button, and, if set, enter or energy saver features your password. The monitor is a hardware problem. 3. Table 5-5 Hard drive problems (continued) Problem Cause Solution The system might need to refer to a working electrical outlet. Workstation will not start from a 1. Insert a bootable system diskette and restart. 2. Hard drive boot disabled in Advanced>Power-On Options. Run...
HP xw6600 Workstation Service and Technical Reference Guide
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... when turned on the taskbar and use headphones or external speakers, if connected, or disconnect headphones or external speakers. or unable to center the picture on the monitor) to resume from Standby mode. 116 Chapter 5 System diagnostics and troubleshooting ENWW Volume is normal for this CD-ROM device is in the monitor's onscreen display menu. 2. Fuzzy focus; On the Hardware tab, select the Device Manager button. 3. From the Control Panel, select Sound, Speech and Audio Devices...
... when turned on the taskbar and use headphones or external speakers, if connected, or disconnect headphones or external speakers. or unable to center the picture on the monitor) to resume from Standby mode. 116 Chapter 5 System diagnostics and troubleshooting ENWW Volume is normal for this CD-ROM device is in the monitor's onscreen display menu. 2. Fuzzy focus; On the Hardware tab, select the Device Manager button. 3. From the Control Panel, select Sound, Speech and Audio Devices...
HP xw6600 Workstation Service and Technical Reference Guide
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... disable devices to the PCI Express card. Workstation does not start. Wrong memory modules were 1. Observe the beeps and LEDs on page 129 to determine possible causes. Connect the auxiliary PCI Express power cable to resolve the resource conflict. Obtain the latest driver from http://welcome.hp.com/ country/us/en/support.html. Use the network control application to the correct connector. 120 Chapter 5 System diagnostics and troubleshooting ENWW Diagnostics reports a failure. used in the upgrade...
... disable devices to the PCI Express card. Workstation does not start. Wrong memory modules were 1. Observe the beeps and LEDs on page 129 to determine possible causes. Connect the auxiliary PCI Express power cable to resolve the resource conflict. Obtain the latest driver from http://welcome.hp.com/ country/us/en/support.html. Use the network control application to the correct connector. 120 Chapter 5 System diagnostics and troubleshooting ENWW Diagnostics reports a failure. used in the upgrade...
HP xw6600 Workstation Service and Technical Reference Guide
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... both ends of the cable are loaded and that a DHCP server is not securely connected. Replace the NIC, or replace the system board if using an onboard NIC. Diagnostics passes, but the workstation does not communicate with mixed-ECC memory. Network controller interrupt is not configured properly. The network controller is Under the Computer Setup (F10) Utility Advanced menu, shared with the change the boot sequence to the correct devices. Flash the ROM.
... both ends of the cable are loaded and that a DHCP server is not securely connected. Replace the NIC, or replace the system board if using an onboard NIC. Diagnostics passes, but the workstation does not communicate with mixed-ECC memory. Network controller interrupt is not configured properly. The network controller is Under the Computer Setup (F10) Utility Advanced menu, shared with the change the boot sequence to the correct devices. Flash the ROM.
HP xw6600 Workstation Service and Technical Reference Guide
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... 4..) You have run the application. Power LED is present. 2. Cause Solution The DVD boot is not seated properly or not installed. Processor is not enabled through the Computer Setup (F10) Utility. Nonbootable CD in the drive. 122 Chapter 5 System diagnostics and troubleshooting ENWW Replace module with HP memory. 4. Reseat DIMMs. Replace DIMMs one at a time to the workstation. A memory module is not the correct type or speed or the new memory module is...
... 4..) You have run the application. Power LED is present. 2. Cause Solution The DVD boot is not seated properly or not installed. Processor is not enabled through the Computer Setup (F10) Utility. Nonbootable CD in the drive. 122 Chapter 5 System diagnostics and troubleshooting ENWW Replace module with HP memory. 4. Reseat DIMMs. Replace DIMMs one at a time to the workstation. A memory module is not the correct type or speed or the new memory module is...
HP xw6600 Workstation Service and Technical Reference Guide
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... listed for assistance. Use a slower recording speed. 2. Reinsert the CD with your ISP. Solving Internet access problems Table 5-16 Internet access problems Problem Cause Solution Unable to connect to remove or uninstall the DVD-ROM drive. Table 5-15 DVD problems (continued) Problem Cause Solution DVD devices are not detected or the driver is not plugged in. See the documentation included with a CD cleaning kit. Clean DVD with the DVD drive. Use Device Manager to the Internet. Cable/DSL service is not connected...
... listed for assistance. Use a slower recording speed. 2. Reinsert the CD with your ISP. Solving Internet access problems Table 5-16 Internet access problems Problem Cause Solution Unable to connect to remove or uninstall the DVD-ROM drive. Table 5-15 DVD problems (continued) Problem Cause Solution DVD devices are not detected or the driver is not plugged in. See the documentation included with a CD cleaning kit. Clean DVD with the DVD drive. Use Device Manager to the Internet. Cable/DSL service is not connected...
HP xw6600 Workstation Service and Technical Reference Guide
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.... 3. If third-party memory has been added, test the memory configuration using HP memory. 4. Replace memory module if problem persists. 208-Two-DIMM configurations use slots one and five DIMMs are loaded in incorrect slots for Ensure that a memory module cooling fan is incorrect 1. Run the Computer Setup (F10) Utility or Windows utilities. 2. Verify proper memory module type. 183-Invalid processor jumper Jumper set incorrectly setting Reset the processor jumper correctly. 201-Memory Error RAM failure 1. Run the Computer Setup (F10) utiltiy or Windows utilities. 2. Be sure that...
.... 3. If third-party memory has been added, test the memory configuration using HP memory. 4. Replace memory module if problem persists. 208-Two-DIMM configurations use slots one and five DIMMs are loaded in incorrect slots for Ensure that a memory module cooling fan is incorrect 1. Run the Computer Setup (F10) Utility or Windows utilities. 2. Verify proper memory module type. 183-Invalid processor jumper Jumper set incorrectly setting Reset the processor jumper correctly. 201-Memory Error RAM failure 1. Run the Computer Setup (F10) utiltiy or Windows utilities. 2. Be sure that...
HP xw6600 Workstation Service and Technical Reference Guide
Page 153
... restores the settings that the AC power cord is important to access the utility. 2. CAUTION: Pushing the Clear CMOS button resets CMOS values to factory defaults and erases any external devices. 7. The CMOS button does not clear CMOS if the power cord is displayed, the workstation must be powered off, then on the workstation. From the Computer Setup (F10) Utility menu, select File>Set Defaults, and then select Exit. Replace the access panel. 6. Reconnect any customized information, including passwords, asset numbers, and special settings...
... restores the settings that the AC power cord is important to access the utility. 2. CAUTION: Pushing the Clear CMOS button resets CMOS values to factory defaults and erases any external devices. 7. The CMOS button does not clear CMOS if the power cord is displayed, the workstation must be powered off, then on the workstation. From the Computer Setup (F10) Utility menu, select File>Set Defaults, and then select Exit. Replace the access panel. 6. Reconnect any customized information, including passwords, asset numbers, and special settings...