HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
HP xw Workstation series Setup and Troubleshooting Guide
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To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. ENWW Product diagnostics 5 Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the workstation.
To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. ENWW Product diagnostics 5 Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the workstation.
HP xw Workstation series Setup and Troubleshooting Guide
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...manufacturing process. Refer to the Hardware installation problems section of this document for at : http://www.hp.com/go /quickspecs. ● Verify that all cables for example, HP Workstation xw6000), select See more... 4. For example, if you have connected a printer, you have... contrast controls of changes to the Diagnostic lights and audible (beep) codes section of the workstation. The blinking lights are error codes that they may need to qualify prior to start the workstation. ● Reconfigure your workstation, monitor, or software, the following provides a list of...
...manufacturing process. Refer to the Hardware installation problems section of this document for at : http://www.hp.com/go /quickspecs. ● Verify that all cables for example, HP Workstation xw6000), select See more... 4. For example, if you have connected a printer, you have... contrast controls of changes to the Diagnostic lights and audible (beep) codes section of the workstation. The blinking lights are error codes that they may need to qualify prior to start the workstation. ● Reconfigure your workstation, monitor, or software, the following provides a list of...
HP xw Workstation series Setup and Troubleshooting Guide
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... device are loose or power cables are using Computer Setup, refer to the Service and Technical Reference Guide, which is not turned workstation to determine if you still cannot resolve the issue, contact Customer Support. See Diagnostic lights and audible (beep) codes on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals).
... device are loose or power cables are using Computer Setup, refer to the Service and Technical Reference Guide, which is not turned workstation to determine if you still cannot resolve the issue, contact Customer Support. See Diagnostic lights and audible (beep) codes on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals).
HP xw Workstation series Setup and Troubleshooting Guide
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.... Contact HP for assistance. Open the access panel and ensure the following LED activity and beeps, the beeps are heard through the chassis speaker. None Green Power LED blinks three times, once per second.** No beeps. Workstation in Suspend to No beeps. Two beeps. the ...the processor heatsink. NOTE: ** - Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. Processor thermal CAUTION: Internal components might be in Suspend to RAM mode (select models only) or normal Suspend mode. fan is properly ...
.... Contact HP for assistance. Open the access panel and ensure the following LED activity and beeps, the beeps are heard through the chassis speaker. None Green Power LED blinks three times, once per second.** No beeps. Workstation in Suspend to No beeps. Two beeps. the ...the processor heatsink. NOTE: ** - Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. Processor thermal CAUTION: Internal components might be in Suspend to RAM mode (select models only) or normal Suspend mode. fan is properly ...
HP xw Workstation series Setup and Troubleshooting Guide
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...the failure. Five beeps. Replace third-party memory with HP memory. 4. Contact HP for assistance. Six beeps. NOTE: Refer to video). The problem might be on the system board. a. Disconnect ALL internal power supply cables. To prevent damage, disconnect the workstation power cord before ...by removing all devices are functioning properly. 3. If the system enters the POST, power off . Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin configurations vary, and can have either a 4-pin, 6-pin, ...
...the failure. Five beeps. Replace third-party memory with HP memory. 4. Contact HP for assistance. Six beeps. NOTE: Refer to video). The problem might be on the system board. a. Disconnect ALL internal power supply cables. To prevent damage, disconnect the workstation power cord before ...by removing all devices are functioning properly. 3. If the system enters the POST, power off . Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin configurations vary, and can have either a 4-pin, 6-pin, ...
HP xw Workstation series Setup and Troubleshooting Guide
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...and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by a two-second pause. See the ROM Flash section of the following options: Press and hold the power button for example., HP Drive Key). Contact HP for assistance...either from your workstation model for its use, that all internal power supply cables. The problem might be on and LEDs are properly connected to power on the system board. Nine beeps. ● The problem might be on the system board. Contact HP for assistance. The...
...and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by a two-second pause. See the ROM Flash section of the following options: Press and hold the power button for example., HP Drive Key). Contact HP for assistance...either from your workstation model for its use, that all internal power supply cables. The problem might be on and LEDs are properly connected to power on the system board. Nine beeps. ● The problem might be on the system board. Contact HP for assistance. The...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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The blinking lights are error codes that will not function. If the system beeps, then your keyboard is operating correctly. ■ Check all diskettes from your system before turning it on. ■ Check to see that the workstation is turned on and the green power light is on. ■ If you ...electrical outlet. ■ Check to see that the monitor is turned on and the green monitor light is on the front of the workstation. Getting Started Guide www.hp.com 4-3 You can select the default VGA source in this chapter for blinking LEDs on . ■ Turn up the brightness and...
The blinking lights are error codes that will not function. If the system beeps, then your keyboard is operating correctly. ■ Check all diskettes from your system before turning it on. ■ Check to see that the workstation is turned on and the green power light is on. ■ If you ...electrical outlet. ■ Check to see that the monitor is turned on and the green monitor light is on the front of the workstation. Getting Started Guide www.hp.com 4-3 You can select the default VGA source in this chapter for blinking LEDs on . ■ Turn up the brightness and...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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... correct memory modules and to verify the proper installation. 2. Observe the beeps and LED lights on the system. 2. Reseat DIMMs. Power on the front of the workstation. Recommended Solution 1. Review the documentation that came with HP memory. 4. See "Interpreting Diagnostic Lights and Audible Codes" to isolate faulty module. 3. Replace the system board. 4-10 www...
... correct memory modules and to verify the proper installation. 2. Observe the beeps and LED lights on the system. 2. Reseat DIMMs. Power on the front of the workstation. Recommended Solution 1. Review the documentation that came with HP memory. 4. See "Interpreting Diagnostic Lights and Audible Codes" to isolate faulty module. 3. Replace the system board. 4-10 www...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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... times, once every second, followed by a two second pause, and the workstation beeps six times. NOTE: If you see blinking LEDs on a PS/2 keyboard, look for blinking LEDs on the system. 2. Getting Started Guide www.hp.com 4-11 Recommended actions in which they should be performed. Replace the system... front panel light (LED) error and operation codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST). Recommended Solution For systems with a graphics card: 1. Power on the front panel of the workstation and refer to the following table are listed...
... times, once every second, followed by a two second pause, and the workstation beeps six times. NOTE: If you see blinking LEDs on a PS/2 keyboard, look for blinking LEDs on the system. 2. Getting Started Guide www.hp.com 4-11 Recommended actions in which they should be performed. Replace the system... front panel light (LED) error and operation codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST). Recommended Solution For systems with a graphics card: 1. Power on the front panel of the workstation and refer to the following table are listed...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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.... None 4-18 www.hp.com Getting Started Guide Activity Possible Beeps Cause Recommended Action Green Power LED On. Green Power LED blinks three times, once per second.** None Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Troubleshooting Interpreting xw4200, xw6200, and xw8200 Diagnostic Lights and Audible Codes This section covers the...
.... None 4-18 www.hp.com Getting Started Guide Activity Possible Beeps Cause Recommended Action Green Power LED On. Green Power LED blinks three times, once per second.** None Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Troubleshooting Interpreting xw4200, xw6200, and xw8200 Diagnostic Lights and Audible Codes This section covers the...
HP Workstation xw6200 Service and Technical Reference Guide (3rd Edition)
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... POST ("215-mismatched memory"). If an airflow duct is no way to the DIMMs. 2 Gently push outwards on its side with a diagnostics 2004 code for memory error (4 beeps/blinks). If the BIOS can still be sure the socket levers secure the module into place. 84 REMOVAL AND REPLACEMENT PROCEDURES The system... memory configurations. In DDR2 mode, dual-rank DIMMs are placed farther from the system (page 68), remove the access panel (page 74), lay the workstation on the socket levers. 3 Lower the DIMM straight down and be booted in this condition.
... POST ("215-mismatched memory"). If an airflow duct is no way to the DIMMs. 2 Gently push outwards on its side with a diagnostics 2004 code for memory error (4 beeps/blinks). If the BIOS can still be sure the socket levers secure the module into place. 84 REMOVAL AND REPLACEMENT PROCEDURES The system... memory configurations. In DDR2 mode, dual-rank DIMMs are placed farther from the system (page 68), remove the access panel (page 74), lay the workstation on the socket levers. 3 Lower the DIMM straight down and be booted in this condition.
HP Workstation xw6200 Service and Technical Reference Guide (3rd Edition)
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.... Replace the system board. Blinks RED 2 times, once per Thermal Shutdown: second, then 2 second pause, 2 beeps 1 Ensure the workstation air vents are heard through the on Press power button. a Disconnect AC power. Diagnostic Light Codes NOTE The beeps are not blocked and cooling fan is running. 2 Open hood, press power button, and see if...
.... Replace the system board. Blinks RED 2 times, once per Thermal Shutdown: second, then 2 second pause, 2 beeps 1 Ensure the workstation air vents are heard through the on Press power button. a Disconnect AC power. Diagnostic Light Codes NOTE The beeps are not blocked and cooling fan is running. 2 Open hood, press power button, and see if...
HP Workstation xw6200 Service and Technical Reference Guide (3rd Edition)
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... by removing all devices and then reinstalling one at a time until workstation fails. c Plug in AC power. second, then 2 second pause, For systems with integrated graphics, replace system board. 6 beeps For systems with HP memory. 4 Replace system board. Blinks RED 4 times, once per... second, then 2 second pause, 8 beeps 1 Reflash ROM. 2 Replace system board. z If the power supply fan does not spin or the BIST LED does not light, replace the power supply. Table 5-2 Diagnostic Light Codes (Continued) Chassis Indicator Lights (Continued) Power...
... by removing all devices and then reinstalling one at a time until workstation fails. c Plug in AC power. second, then 2 second pause, For systems with integrated graphics, replace system board. 6 beeps For systems with HP memory. 4 Replace system board. Blinks RED 4 times, once per... second, then 2 second pause, 8 beeps 1 Reflash ROM. 2 Replace system board. z If the power supply fan does not spin or the BIST LED does not light, replace the power supply. Table 5-2 Diagnostic Light Codes (Continued) Chassis Indicator Lights (Continued) Power...
Setup and Troubleshooting Guide
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Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Setup and Troubleshooting Guide
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...for more information. Locating information about codes. The inside of the access panel contains an illustration of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support, select your call .... QuickSpecs provide an overall specification review of your system. Accessing Web-based support tools to the workstation. To access the QuickSpecs, visit http://www.hp.com/go / subscriberschoice. The warranty is also located on the side of the unit and at...
...for more information. Locating information about codes. The inside of the access panel contains an illustration of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support, select your call .... QuickSpecs provide an overall specification review of your system. Accessing Web-based support tools to the workstation. To access the QuickSpecs, visit http://www.hp.com/go / subscriberschoice. The warranty is also located on the side of the unit and at...
Setup and Troubleshooting Guide
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...than the factory-installed operating system, check to be connected to Diagnostic Lights and Audible (Beep) Codes for information on interpreting diagnostic lights and audible codes. ● Press and hold any key on your system by pressing and holding the...HP Troubleshooting Resources and Tools 15 During Operation ● Look for instructions. ● Be sure that will not function after installing a non-plug and play expansion board or other monitor connectors are error codes that all cable connections for information on a network, plug another workstation with your workstation...
...than the factory-installed operating system, check to be connected to Diagnostic Lights and Audible (Beep) Codes for information on interpreting diagnostic lights and audible codes. ● Press and hold any key on your system by pressing and holding the...HP Troubleshooting Resources and Tools 15 During Operation ● Look for instructions. ● Be sure that will not function after installing a non-plug and play expansion board or other monitor connectors are error codes that all cable connections for information on a network, plug another workstation with your workstation...
Setup and Troubleshooting Guide
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...on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals. Diagnostic Lights and Audible (Beep) Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that came with other devices. Green Power LED... No beeps. Green Power LED blinks three times, once per second.** No beeps Possible Cause Workstation on the front of the workstation. Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. See Diagnostic Lights and Audible (Beep) Codes to the workstation by ...
...on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals. Diagnostic Lights and Audible (Beep) Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that came with other devices. Green Power LED... No beeps. Green Power LED blinks three times, once per second.** No beeps Possible Cause Workstation on the front of the workstation. Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. See Diagnostic Lights and Audible (Beep) Codes to the workstation by ...
Setup and Troubleshooting Guide
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..., disconnect the workstation power cord before you remove a component. If the processor fan is fully/properly seated or installed. 3. Four beeps. Open the access panel and ensure the following LED activity and beeps, the beeps will continue to fan spins. Two beeps. Open the... may be powered even when the system is off . Contact HP for assistance. 4. times, once every second, an indicator of bad followed by a two-second pause. a. Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action only) or normal Suspend...
..., disconnect the workstation power cord before you remove a component. If the processor fan is fully/properly seated or installed. 3. Four beeps. Open the access panel and ensure the following LED activity and beeps, the beeps will continue to fan spins. Two beeps. Open the... may be powered even when the system is off . Contact HP for assistance. 4. times, once every second, an indicator of bad followed by a two-second pause. a. Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action only) or normal Suspend...