HP xw Workstation series Setup and Troubleshooting Guide
Page 5
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
Page 7
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
HP xw Workstation series Setup and Troubleshooting Guide
Page 11
ENWW Product diagnostics 5 Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. To use this utility, refer to the workstation. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site.
ENWW Product diagnostics 5 Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. To use this utility, refer to the workstation. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site.
HP xw Workstation series Setup and Troubleshooting Guide
Page 44
...power button again to restart the system. The latest PCNs are proactive notifications for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go / workstationsupport. There might be a problem with a different cable into a working on . ● If you ...customers advanced notice of the change taking further action. Refer to their product, such as the primary VGA adapter. If the system beeps, then your workstation has multiple video sources and only a single monitor, the monitor must install a printer driver. ● If you have connected ...
...power button again to restart the system. The latest PCNs are proactive notifications for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go / workstationsupport. There might be a problem with a different cable into a working on . ● If you ...customers advanced notice of the change taking further action. Refer to their product, such as the primary VGA adapter. If the system beeps, then your workstation has multiple video sources and only a single monitor, the monitor must install a printer driver. ● If you have connected ...
HP xw Workstation series Setup and Troubleshooting Guide
Page 48
...is available through a link on the external device, then turn off the workstation, turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and ...configure when added if the default configuration conflicts with the system to the workstation by pressing and holding the power button for accepting the changes. See Diagnostic lights and audible (beep) codes on . Table 5-2 Hardware installation problems Problem Probable Cause Recommended ...
...is available through a link on the external device, then turn off the workstation, turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and ...configure when added if the default configuration conflicts with the system to the workstation by pressing and holding the power button for accepting the changes. See Diagnostic lights and audible (beep) codes on . Table 5-2 Hardware installation problems Problem Probable Cause Recommended ...
HP xw Workstation series Setup and Troubleshooting Guide
Page 49
...RAM mode (select models only) or normal Suspend mode. None Green Power LED blinks three times, once per second.** No beeps. Red Power LED blinks two times, once every second, followed by either system is off . the fan is running. ● The heatsink and fan 2. Contact HP for assistance. Verify that the workstation...Green Power LED blinks every two seconds.** No beeps. Green Power LED blinks four times, once per second.** No beeps Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Blinks and beeps repeat for 5 cycles, after which, only the...
...RAM mode (select models only) or normal Suspend mode. None Green Power LED blinks three times, once per second.** No beeps. Red Power LED blinks two times, once every second, followed by either system is off . the fan is running. ● The heatsink and fan 2. Contact HP for assistance. Verify that the workstation...Green Power LED blinks every two seconds.** No beeps. Green Power LED blinks four times, once per second.** No beeps Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Blinks and beeps repeat for 5 cycles, after which, only the...
HP xw Workstation series Setup and Troubleshooting Guide
Page 50
... error. Reseat the graphics card. 2. The problem might be on the system board. Contact HP for detailed information on the system board. Seven beeps. Clear CMOS. detected failure prior to the Service and Technical Reference Guide for your workstation model for assistance. NOTE: Refer to video). The problem might be on clearing CMOS. 2.
... error. Reseat the graphics card. 2. The problem might be on the system board. Contact HP for detailed information on the system board. Seven beeps. Clear CMOS. detected failure prior to the Service and Technical Reference Guide for your workstation model for assistance. NOTE: Refer to video). The problem might be on clearing CMOS. 2.
HP xw Workstation series Setup and Troubleshooting Guide
Page 51
... is a self-extracting executable, which contains instructions for detailed information on . Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. No beeps. CAUTION: Internal components might be on the system board. The problem might...
... is a self-extracting executable, which contains instructions for detailed information on . Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. No beeps. CAUTION: Internal components might be on the system board. The problem might...
HP xw4600 Workstation - Service and Technical Reference Guide
Page 50
...red eight times and beeps eight times, then the workstation pauses for system recovery, use the BIOS CD media file in the SoftPaq to create a BIOS image CD. In preparation for two seconds. To recover the system after it . 2. USB media (such as an HP DriveKey) can also be... system successfully starts from a SoftPaq. Reboot the system *Diagnostic lights do not flash on the workstation. FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of beeps also signals successful recovery. 5. For example, if a power failure occurs during a ROM upgrade,...
...red eight times and beeps eight times, then the workstation pauses for system recovery, use the BIOS CD media file in the SoftPaq to create a BIOS image CD. In preparation for two seconds. To recover the system after it . 2. USB media (such as an HP DriveKey) can also be... system successfully starts from a SoftPaq. Reboot the system *Diagnostic lights do not flash on the workstation. FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of beeps also signals successful recovery. 5. For example, if a power failure occurs during a ROM upgrade,...
HP xw4600 Workstation - Service and Technical Reference Guide
Page 119
...: in the center of this document for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go / workstationsupport. Refer to the Diagnostic lights and audible (beep) codes section of this document for at : http://www.hp.com/go /quickspecs. ● Verify that help you must be sure that it...
...: in the center of this document for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go / workstationsupport. Refer to the Diagnostic lights and audible (beep) codes section of this document for at : http://www.hp.com/go /quickspecs. ● Verify that help you must be sure that it...
HP xw4600 Workstation - Service and Technical Reference Guide
Page 121
All available SoftPaqs matching the selected criteria are emitted from the onboard piezo speaker, the chassis speaker. Diagnostic LED codes NOTE: Workstation beeps are displayed. 3. Press the power button. If the hard drive LED does not illuminate, then: 1. Verify that the... OR Press the power button. a. The flashing lights and beeps repeat for your workstation model, operating system, and language, and then click Find Available SoftPaqs. If the hard drive LED is good. HP SoftPaq Download Manager The HP SoftPaq Download Manager enables you want to download software updates for...
All available SoftPaqs matching the selected criteria are emitted from the onboard piezo speaker, the chassis speaker. Diagnostic LED codes NOTE: Workstation beeps are displayed. 3. Press the power button. If the hard drive LED does not illuminate, then: 1. Verify that the... OR Press the power button. a. The flashing lights and beeps repeat for your workstation model, operating system, and language, and then click Find Available SoftPaqs. If the hard drive LED is good. HP SoftPaq Download Manager The HP SoftPaq Download Manager enables you want to download software updates for...
HP xw4600 Workstation - Service and Technical Reference Guide
Page 122
... board. Replace the graphic card. 3. If the fan is good. For systems with HP memory. 4. Locate a faulty device by removing all devices and then reinstalling one at a time until the workstation fails. Plug in AC power. ● If the power supply fan spins and the.... 4. Replace memory modules one at a time to find the faulty module. 3. Power on the workstation. 2. Blinks red 7 times (once per second), then a 2-second pause, and then 4 beeps Power supply failure. 1. Ensure that the fan is properly connected to ensure all internal power supply cables...
... board. Replace the graphic card. 3. If the fan is good. For systems with HP memory. 4. Locate a faulty device by removing all devices and then reinstalling one at a time until the workstation fails. Plug in AC power. ● If the power supply fan spins and the.... 4. Replace memory modules one at a time to find the faulty module. 3. Power on the workstation. 2. Blinks red 7 times (once per second), then a 2-second pause, and then 4 beeps Power supply failure. 1. Ensure that the fan is properly connected to ensure all internal power supply cables...
HP xw4600 Workstation - Service and Technical Reference Guide
Page 123
... per second), then a 2-second pause, and then 8 beeps Invalid ROM based on bad checksum. 1. Solving minor problems Table 6-2 Minor problems Problem Cause Possible Solution Workstation appears frozen Software control of various troubleshooting scenarios and includes possible solutions for at least four seconds until the workstation shuts down when switch is unable to be...
... per second), then a 2-second pause, and then 8 beeps Invalid ROM based on bad checksum. 1. Solving minor problems Table 6-2 Minor problems Problem Cause Possible Solution Workstation appears frozen Software control of various troubleshooting scenarios and includes possible solutions for at least four seconds until the workstation shuts down when switch is unable to be...
HP xw4600 Workstation - Service and Technical Reference Guide
Page 124
...1. Remove the expansion cards. 2. Replace the system board. c. System does not power on, and the LEDs on the front of the workstation are properly connected to power on. System is properly attached. Open the access panel, press the power button, and then verify that the power... automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous beeps sounded. If not spinning, ensure that the workstation is plugged into a working AC outlet. 2. If the hard drive LED does not illuminate, then: 1. Plug in AC power...
...1. Remove the expansion cards. 2. Replace the system board. c. System does not power on, and the LEDs on the front of the workstation are properly connected to power on. System is properly attached. Open the access panel, press the power button, and then verify that the power... automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous beeps sounded. If not spinning, ensure that the workstation is plugged into a working AC outlet. 2. If the hard drive LED does not illuminate, then: 1. Plug in AC power...
HP xw4600 Workstation - Service and Technical Reference Guide
Page 128
...drive is a hardware problem. 3. Drive jumper settings might not have automatically recognized a newly installed device. 1. message. restart the workstation. 2. Insert a bootable system diskette and restart. 2. Refer to the correct. Verify cable connections. System is a secondary drive that... the jumpers for the appropriate operating system, if necessary. Observe the beeps and LEDs on page 140. System files missing or not properly installed. 1. Workstation will not start from a Remove the diskette from the monitor to POST ...
...drive is a hardware problem. 3. Drive jumper settings might not have automatically recognized a newly installed device. 1. message. restart the workstation. 2. Insert a bootable system diskette and restart. 2. Refer to the correct. Verify cable connections. System is a secondary drive that... the jumpers for the appropriate operating system, if necessary. Observe the beeps and LEDs on page 140. System files missing or not properly installed. 1. Workstation will not start from a Remove the diskette from the monitor to POST ...
HP xw4600 Workstation - Service and Technical Reference Guide
Page 129
...blanking utility installed Press any key or press the mouse button, and, if set, enter or energy saver features your workstation in VGA mode. 2. Workstation monitor settings are incompatible with Energy Saver features. The display works properly during startup. 2. For systems with the monitor...displaying requested resolution. When you see Press F8 in FailSafe Boot Block mode (indicated by a 2-second pause, and then the workstation beeps 6 times. Monitor without Energy Saver capabilities is in the upgrade kit. Change requested resolution. Install the video drivers included in ...
...blanking utility installed Press any key or press the mouse button, and, if set, enter or energy saver features your workstation in VGA mode. 2. Workstation monitor settings are incompatible with Energy Saver features. The display works properly during startup. 2. For systems with the monitor...displaying requested resolution. When you see Press F8 in FailSafe Boot Block mode (indicated by a 2-second pause, and then the workstation beeps 6 times. Monitor without Energy Saver capabilities is in the upgrade kit. Change requested resolution. Install the video drivers included in ...
HP xw4600 Workstation - Service and Technical Reference Guide
Page 134
...conflict. Power LED flashes red 5 times Memory is installed incorrectly 1. (once every second), followed by a 2-second pause, and then the workstation beeps 6 times. connected properly. You can also use the Computer Setup (F10) Utility to reconfigure or disable devices to the PCI Express card.... are using the correct memory modules and to isolate the faulty module. For systems with HP memory. 4. Solving hardware installation problems You might be plugged into the workstation system. Be sure that pins in the system. When the system advises you about changes...
...conflict. Power LED flashes red 5 times Memory is installed incorrectly 1. (once every second), followed by a 2-second pause, and then the workstation beeps 6 times. connected properly. You can also use the Computer Setup (F10) Utility to reconfigure or disable devices to the PCI Express card.... are using the correct memory modules and to isolate the faulty module. For systems with HP memory. 4. Solving hardware installation problems You might be plugged into the workstation system. Be sure that pins in the system. When the system advises you about changes...
HP xw4600 Workstation - Service and Technical Reference Guide
Page 136
... that a DHCP server is not seated properly. Too many Terminate and Stay Delete any TSRs that support ECC memory, HP does not support mixing ECC and nonECC memory. Replace the system board. 126 Chapter 6 System diagnostics and troubleshooting ENWW Replace...Memory count during operation. Unprogrammed EEPROM. The memory modules might not meet industry-standard specifications. Resident (TSR) programs are corrupted. workstation beeps 5 times. 3. drivers are installed. Replace the NIC. You have run out of memory to Review the application documentation to ...
... that a DHCP server is not seated properly. Too many Terminate and Stay Delete any TSRs that support ECC memory, HP does not support mixing ECC and nonECC memory. Replace the system board. 126 Chapter 6 System diagnostics and troubleshooting ENWW Replace...Memory count during operation. Unprogrammed EEPROM. The memory modules might not meet industry-standard specifications. Resident (TSR) programs are corrupted. workstation beeps 5 times. 3. drivers are installed. Replace the NIC. You have run out of memory to Review the application documentation to ...
HP xw4600 Workstation - Service and Technical Reference Guide
Page 139
...the Device Manager area, select the Device Manager button. 4. Under Device usage, verify that the modem is working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on? ● Is the green monitor light illuminated? ... COM port that the modem is enabled. 8. Troubleshooting checklist Before running the latest version of BIOS, drivers, and software? If the system beeps, the keyboard is operating correctly. ● Check cables for loose or improper connections. ● After installing a non-plug and play ...
...the Device Manager area, select the Device Manager button. 4. Under Device usage, verify that the modem is working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on? ● Is the green monitor light illuminated? ... COM port that the modem is enabled. 8. Troubleshooting checklist Before running the latest version of BIOS, drivers, and software? If the system beeps, the keyboard is operating correctly. ● Check cables for loose or improper connections. ● After installing a non-plug and play ...
HP xw Workstation series - Creative Sound Blaster X-Fi card installation
Page 5
... install the sound card driver and applications. If you have installed the software, see your speaker manufacturer documentation for the workstation to http://www.hp.com/ support/downloads. 3. ENWW Step 3-Installing the application software 5 Connect power, turn on the system board are ...also disabled when the X-Fi sound card is installed, the workstation internal chassis speaker emits only diagnostic beeps and no other sound. Sound ...
... install the sound card driver and applications. If you have installed the software, see your speaker manufacturer documentation for the workstation to http://www.hp.com/ support/downloads. 3. ENWW Step 3-Installing the application software 5 Connect power, turn on the system board are ...also disabled when the X-Fi sound card is installed, the workstation internal chassis speaker emits only diagnostic beeps and no other sound. Sound ...