HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
HP xw Workstation series Setup and Troubleshooting Guide
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Audible beep and LED code definitions Refer to the workstation. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. ENWW Product diagnostics 5
Audible beep and LED code definitions Refer to the workstation. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. ENWW Product diagnostics 5
HP xw Workstation series Setup and Troubleshooting Guide
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... diagnostic lights and audible codes. ● Press and hold any key on Self Test (POST). The blinking lights are disabled; If the system beeps, then your workstation after Power-on the keyboard or the power button. If the system does not shut down the system by visiting http://www... working on the front of the monitor if the monitor is on the problem before taking place. During operation ● Look for at : http://www.hp.com/go /quickspecs. ● Verify that will not function after installing a non-plug and play expansion board or other option. Refer to the change...
... diagnostic lights and audible codes. ● Press and hold any key on Self Test (POST). The blinking lights are disabled; If the system beeps, then your workstation after Power-on the keyboard or the power button. If the system does not shut down the system by visiting http://www... working on the front of the monitor if the monitor is on the problem before taking place. During operation ● Look for at : http://www.hp.com/go /quickspecs. ● Verify that will not function after installing a non-plug and play expansion board or other option. Refer to the change...
HP xw Workstation series Setup and Troubleshooting Guide
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... is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of the workstation. A plug and play board might occur before or during the POST. 42...
... is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of the workstation. A plug and play board might occur before or during the POST. 42...
HP xw Workstation series Setup and Troubleshooting Guide
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... LED blinks four times, once every second, followed by a two-second pause. Workstation in Suspend to No beeps. None Green Power LED blinks three times, once per second.** No beeps. Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. For the following methods: before... that the processor is fully and properly seated or installed. 3. Contact HP for assistance. 4. Red Power LED blinks two times, once every second, followed by a two-second pause. the fan is present. No Workstation on the system board: ◦ 24-pin main power (all systems...
... LED blinks four times, once every second, followed by a two-second pause. Workstation in Suspend to No beeps. None Green Power LED blinks three times, once per second.** No beeps. Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. For the following methods: before... that the processor is fully and properly seated or installed. 3. Contact HP for assistance. 4. Red Power LED blinks two times, once every second, followed by a two-second pause. the fan is present. No Workstation on the system board: ◦ 24-pin main power (all systems...
HP xw Workstation series Setup and Troubleshooting Guide
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... might be on the system board. Reseat the graphics card. 2. repeat this procedure until failure occurs. a. Contact HP for assistance. Seven beeps. Clear CMOS. The problem might be on the graphics card. Check the power supply functionality. Reseat DIMMs. 2. Six... ENWW If the system enters the POST, power off . c. The problem might be on the system board. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Replace DIMMs one at a time to isolate faulty module. 3. Red Power LED blinks six times...
... might be on the system board. Reseat the graphics card. 2. repeat this procedure until failure occurs. a. Contact HP for assistance. Seven beeps. Clear CMOS. The problem might be on the graphics card. Check the power supply functionality. Reseat DIMMs. 2. Six... ENWW If the system enters the POST, power off . c. The problem might be on the system board. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Replace DIMMs one at a time to isolate faulty module. 3. Red Power LED blinks six times...
HP xw Workstation series Setup and Troubleshooting Guide
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...* LED does not light, the problem might be in the processor. Upgrade the ROM using SoftPaq, either from your workstation model for assistance. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service ...ROM based on the system board. System does not power on the system board. Nine beeps. ● The problem might be on and LEDs are properly connected to the system board. 3. Contact HP for detailed information on . See the ROM Flash section of the following options: Press ...
...* LED does not light, the problem might be in the processor. Upgrade the ROM using SoftPaq, either from your workstation model for assistance. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service ...ROM based on the system board. System does not power on the system board. Nine beeps. ● The problem might be on and LEDs are properly connected to the system board. 3. Contact HP for detailed information on . See the ROM Flash section of the following options: Press ...
HP xw4600 Workstation - Service and Technical Reference Guide
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...an HP DriveKey) can also be heard. Restart the workstation. Table 4-2 Keyboard light combinations used by the Boot Block ROM (when a PS 2 keyboard is displayed on the screen (some models). When Boot Block detects an invalid system ROM, the workstation power LED blinks red eight times and beeps eight... times, then the workstation pauses for system recovery, use the BIOS CD media file in the SoftPaq to the system is restored. ...
...an HP DriveKey) can also be heard. Restart the workstation. Table 4-2 Keyboard light combinations used by the Boot Block ROM (when a PS 2 keyboard is displayed on the screen (some models). When Boot Block detects an invalid system ROM, the workstation power LED blinks red eight times and beeps eight... times, then the workstation pauses for system recovery, use the BIOS CD media file in the SoftPaq to the system is restored. ...
HP xw4600 Workstation - Service and Technical Reference Guide
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... you diagnose the problem. Refer to the Hardware installation problems section of changes to the Diagnostic lights and audible (beep) codes section of the workstation. PCNs give customers advanced notice of this document for instructions. ● Be sure that the monitor is turned ... Under Resources for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go / workstationsupport. Helpful hints If you have installed an operating system other option. If the system beeps, then your system by pressing any key. For example, if ...
... you diagnose the problem. Refer to the Hardware installation problems section of changes to the Diagnostic lights and audible (beep) codes section of the workstation. PCNs give customers advanced notice of this document for instructions. ● Be sure that the monitor is turned ... Under Resources for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go / workstationsupport. Helpful hints If you have installed an operating system other option. If the system beeps, then your system by pressing any key. For example, if ...
HP xw4600 Workstation - Service and Technical Reference Guide
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... 111 All available SoftPaqs matching the selected criteria are properly connected to the system board. 4. The flashing lights and beeps repeat for your workstation model, operating system, and language, and then click Find Available SoftPaqs. Replace the system board. If the hard ...power supply cables are displayed. 3. Diagnostic LED codes NOTE: Workstation beeps are emitted from the system board. OR Press the power button. HP SoftPaq Download Manager The HP SoftPaq Download Manager enables you want to http://www.hp.com/support/workstation_swdrivers. 2. Go to download. 4. Select the...
... 111 All available SoftPaqs matching the selected criteria are properly connected to the system board. 4. The flashing lights and beeps repeat for your workstation model, operating system, and language, and then click Find Available SoftPaqs. Replace the system board. If the hard ...power supply cables are displayed. 3. Diagnostic LED codes NOTE: Workstation beeps are emitted from the system board. OR Press the power button. HP SoftPaq Download Manager The HP SoftPaq Download Manager enables you want to http://www.hp.com/support/workstation_swdrivers. 2. Go to download. 4. Select the...
HP xw4600 Workstation - Service and Technical Reference Guide
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...If the power supply fan does not spin or the BIST LED does not illuminate, replace the power supply. For systems with HP memory. 4. Reseat the processor heatsink and verify that the fan is plugged into the system board. Reseat the graphic card. Replace...red 7 times (once per second), then a 2-second pause, and then 2 beeps Thermal shutdown has occurred: 1. Replace memory modules one at a time to the system board. 2. Replace the graphic card. 3. Ensure that the workstation air vents are functioning properly. 3. Install processor. 2. Open the access panel, ...
...If the power supply fan does not spin or the BIST LED does not illuminate, replace the power supply. For systems with HP memory. 4. Reseat the processor heatsink and verify that the fan is plugged into the system board. Reseat the graphic card. Replace...red 7 times (once per second), then a 2-second pause, and then 2 beeps Thermal shutdown has occurred: 1. Replace memory modules one at a time to the system board. 2. Replace the graphic card. 3. Ensure that the workstation air vents are functioning properly. 3. Install processor. 2. Open the access panel, ...
HP xw4600 Workstation - Service and Technical Reference Guide
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...and then 8 beeps Invalid ROM based on bad checksum. 1. Solving minor problems Table 6-2 Minor problems Problem Cause Possible Solution Workstation appears frozen Software control of various troubleshooting scenarios and includes possible solutions for at least four seconds until the workstation shuts down ... Poor performance is installed properly. Be sure the processor heatsink is experienced. the power button is full. Restart the workstation. Replace the RTC battery. ENWW Customer Self Help 113 Establish a network connection, or use has stopped responding to...
...and then 8 beeps Invalid ROM based on bad checksum. 1. Solving minor problems Table 6-2 Minor problems Problem Cause Possible Solution Workstation appears frozen Software control of various troubleshooting scenarios and includes possible solutions for at least four seconds until the workstation shuts down ... Poor performance is installed properly. Be sure the processor heatsink is experienced. the power button is full. Restart the workstation. Replace the RTC battery. ENWW Customer Self Help 113 Establish a network connection, or use has stopped responding to...
HP xw4600 Workstation - Service and Technical Reference Guide
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...turning. OR Press and hold the power button for less than 4 seconds. Verify that the workstation is not properly attached to learn if the power supply still works. 114 Chapter 6 System... not spin or the BIST LED does not illuminate, replace the power supply. Be sure workstation air vents are not flashing. Verify the power supply functionality: a. Remove all internal power ...ensure that the processor fan spins. Table 6-2 Minor problems (continued) Problem Cause Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a...
...turning. OR Press and hold the power button for less than 4 seconds. Verify that the workstation is not properly attached to learn if the power supply still works. 114 Chapter 6 System... not spin or the BIST LED does not illuminate, replace the power supply. Be sure workstation air vents are not flashing. Verify the power supply functionality: a. Remove all internal power ...ensure that the processor fan spins. Table 6-2 Minor problems (continued) Problem Cause Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a...
HP xw4600 Workstation - Service and Technical Reference Guide
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... Disk transaction problem. If it is listed, the probable cause is enabled, try adding a POST delay under Advanced>Power-On. restart the workstation. 2. System is a hardware problem. 3. If the hard drive is still inaccessible and MBR Security is a driver problem. Run the Computer...Drive responds slowly immediately after power-up. If it is not listed, the probable cause is trying to start . Observe the beeps and LEDs on (LED is listed in Advanced>Power-On Options. Solving display problems Table 6-6 Display problems Problem Cause Solution Blank...
... Disk transaction problem. If it is listed, the probable cause is enabled, try adding a POST delay under Advanced>Power-On. restart the workstation. 2. System is a hardware problem. 3. If the hard drive is still inaccessible and MBR Security is a driver problem. Run the Computer...Drive responds slowly immediately after power-up. If it is not listed, the probable cause is trying to start . Observe the beeps and LEDs on (LED is listed in Advanced>Power-On Options. Solving display problems Table 6-6 Display problems Problem Cause Solution Blank...
HP xw4600 Workstation - Service and Technical Reference Guide
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...if set, enter or energy saver features your operating system and graphics card documentation for information about changing display settings. Workstation monitor settings are not set . Restart your graphics card and monitor. 3. Power LED flashes red 6 times (once every second), ...that the graphics cable is bad; System ROM is securely connected to match those supported by a 2-second pause, and then the workstation beeps 6 times. Press the power button to reset the resolution. Dim characters The brightness and contrast Adjust the monitor brightness and contrast ...
...if set, enter or energy saver features your operating system and graphics card documentation for information about changing display settings. Workstation monitor settings are not set . Restart your graphics card and monitor. 3. Power LED flashes red 6 times (once every second), ...that the graphics cable is bad; System ROM is securely connected to match those supported by a 2-second pause, and then the workstation beeps 6 times. Press the power button to reset the resolution. Dim characters The brightness and contrast Adjust the monitor brightness and contrast ...
HP xw4600 Workstation - Service and Technical Reference Guide
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... Manager to verify the proper installation. Wrong memory modules were 1. Refer to POST error messages on the front of the system. workstation beeps 5 times. 3. Replace third-party memory with a graphics card: 1. Replace the graphics card. 3. Table 6-11 Hardware installation problems... 5 times Memory is installed incorrectly 1. (once every second), followed by a 2-second pause, and then the workstation beeps 6 times. For systems with HP memory. 4. If you install a Plug and Play (PnP) device, the operating system automatically recognizes the device and configures the...
... Manager to verify the proper installation. Wrong memory modules were 1. Refer to POST error messages on the front of the system. workstation beeps 5 times. 3. Replace third-party memory with a graphics card: 1. Replace the graphics card. 3. Table 6-11 Hardware installation problems... 5 times Memory is installed incorrectly 1. (once every second), followed by a 2-second pause, and then the workstation beeps 6 times. For systems with HP memory. 4. If you install a Plug and Play (PnP) device, the operating system automatically recognizes the device and configures the...
HP xw4600 Workstation - Service and Technical Reference Guide
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... is bad. 2-second pause, and then the 2. Replace third-party memory with the correct, industry-standard device for the workstation. The network controller is not configured properly. Install a working The files containing the network Reinstall the network drivers using the ... drivers for the application. Use the Device Manager to the workstation. Verify that both ends of memory error. more memory to verify memory configuration. workstation beeps 5 times. 3. Flash the ROM. Replace module with HP memory. 4. The memory modules might not be defective or ...
... is bad. 2-second pause, and then the 2. Replace third-party memory with the correct, industry-standard device for the workstation. The network controller is not configured properly. Install a working The files containing the network Reinstall the network drivers using the ... drivers for the application. Use the Device Manager to the workstation. Verify that both ends of memory error. more memory to verify memory configuration. workstation beeps 5 times. 3. Flash the ROM. Replace module with HP memory. 4. The memory modules might not be defective or ...
HP xw4600 Workstation - Service and Technical Reference Guide
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... access problems (continued) Problem Cause Solution Cannot automatically launch Internet programs. You must log on to the ISP before powering on the workstation? ● Are you running diagnostic utilities, use the following checklist to find possible solutions for each application? ● Have you ...ISP and launch the desired program. Select Start>Control Panel. websites. 2. Double-click Ports (COM & LPT). 5. If the system beeps, the keyboard is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key. Troubleshooting checklist Before running ...
... access problems (continued) Problem Cause Solution Cannot automatically launch Internet programs. You must log on to the ISP before powering on the workstation? ● Are you running diagnostic utilities, use the following checklist to find possible solutions for each application? ● Have you ...ISP and launch the desired program. Select Start>Control Panel. websites. 2. Double-click Ports (COM & LPT). 5. If the system beeps, the keyboard is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key. Troubleshooting checklist Before running ...
HP xw Workstation series - Creative Sound Blaster X-Fi card installation
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...XP. NOTE: To check the availability of the card. Step 3-Installing the application software This section provides instructions for your HP workstation on top of newer drivers for installing the Sound Blaster X-Fi application software on the system board are also disabled when the... X-Fi sound card is installed, the workstation internal chassis speaker emits only diagnostic beeps and no other sound. 7. If you have installed the software, see your speaker manufacturer documentation for details. ...
...XP. NOTE: To check the availability of the card. Step 3-Installing the application software This section provides instructions for your HP workstation on top of newer drivers for installing the Sound Blaster X-Fi application software on the system board are also disabled when the... X-Fi sound card is installed, the workstation internal chassis speaker emits only diagnostic beeps and no other sound. 7. If you have installed the software, see your speaker manufacturer documentation for details. ...