HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
HP xw Workstation series Setup and Troubleshooting Guide
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ENWW Product diagnostics 5 Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the workstation.
ENWW Product diagnostics 5 Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the workstation.
HP xw Workstation series Setup and Troubleshooting Guide
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...monitor is dim. ● If your system before taking place. Refer to the Diagnostic lights and audible (beep) codes section of the monitor if the monitor is connected to start the workstation. ● Reconfigure your keyboard is on. ● Turn up the brightness and contrast controls of this ... BIOS version that they may need to qualify prior to be a problem with your system by visiting http://www.hp.com/go / workstationsupport. If the system beeps, then your workstation after Power-on Self Test (POST). If the system does not shut down the system by pressing any key....
...monitor is dim. ● If your system before taking place. Refer to the Diagnostic lights and audible (beep) codes section of the monitor if the monitor is connected to start the workstation. ● Reconfigure your keyboard is on. ● Turn up the brightness and contrast controls of this ... BIOS version that they may need to qualify prior to be a problem with your system by visiting http://www.hp.com/go / workstationsupport. If the system beeps, then your workstation after Power-on Self Test (POST). If the system does not shut down the system by pressing any key....
HP xw Workstation series Setup and Troubleshooting Guide
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... to the configuration, you are unplugged. Reboot the workstation, and follow the instructions for four seconds. Workstation will not shut down the operating system software. 2. Observe the beeps and LED lights on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Power switch of data. 3. Workstation will not start. CAUTION: Manually turning off...
... to the configuration, you are unplugged. Reboot the workstation, and follow the instructions for four seconds. Workstation will not shut down the operating system software. 2. Observe the beeps and LED lights on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Power switch of data. 3. Workstation will not start. CAUTION: Manually turning off...
HP xw Workstation series Setup and Troubleshooting Guide
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...protection activated by a two-second processor). 2. Reseat the processor. Four beeps. To prevent damage, disconnect the workstation power cord before you remove a component. ● A fan might be in Suspend to RAM mode (select models only) or normal Suspend mode. For the following .... ● The heatsink and fan 2. Contact HP for assistance. 4. Open the access panel and ensure the following LED activity and beeps, the beeps are not blocked and the cooling or not turning. Three beeps. Blinks and beeps repeat for 5 cycles, after which, only the...
...protection activated by a two-second processor). 2. Reseat the processor. Four beeps. To prevent damage, disconnect the workstation power cord before you remove a component. ● A fan might be in Suspend to RAM mode (select models only) or normal Suspend mode. For the following .... ● The heatsink and fan 2. Contact HP for assistance. 4. Open the access panel and ensure the following LED activity and beeps, the beeps are not blocked and the cooling or not turning. Three beeps. Blinks and beeps repeat for 5 cycles, after which, only the...
HP xw Workstation series Setup and Troubleshooting Guide
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... and expansion cards.) Power on the system board. Disconnect ALL internal power supply cables. Contact HP for assistance. Reseat DIMMs. 2. Contact HP for assistance. a. Five beeps. Replace DIMMs one at a time; Red Power LED blinks six times, once every second,... and Technical Reference Guide for your workstation model for assistance. Seven beeps. c. Contact HP for detailed information on workstation series and model. 2. Six beeps. If the system enters the POST, power off . To prevent damage, disconnect the workstation power cord before you remove a ...
... and expansion cards.) Power on the system board. Disconnect ALL internal power supply cables. Contact HP for assistance. Reseat DIMMs. 2. Contact HP for assistance. a. Five beeps. Replace DIMMs one at a time; Red Power LED blinks six times, once every second,... and Technical Reference Guide for your workstation model for assistance. Seven beeps. c. Contact HP for detailed information on workstation series and model. 2. Six beeps. If the system enters the POST, power off . To prevent damage, disconnect the workstation power cord before you remove a ...
HP xw Workstation series Setup and Troubleshooting Guide
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.... NOTE: Refer to the Service and Technical Reference Guide for your hard drive, CD, diskette, or USB removable device (for less than 4 seconds. Nine beeps. ● The problem might be on clearing CMOS. 2. If the hard drive LED does not turn on but does ● times, once every second,... assistance. If the power supply fan spins and the BIST* LED lights, the power supply is off . Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. Check ...
.... NOTE: Refer to the Service and Technical Reference Guide for your hard drive, CD, diskette, or USB removable device (for less than 4 seconds. Nine beeps. ● The problem might be on clearing CMOS. 2. If the hard drive LED does not turn on but does ● times, once every second,... assistance. If the power supply fan spins and the BIST* LED lights, the power supply is off . Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. Check ...
HP xw4600 Workstation - Service and Technical Reference Guide
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... flash on the screen (some models). When Boot Block detects an invalid system ROM, the workstation power LED blinks red eight times and beeps eight times, then the workstation pauses for the password. 4. USB media (such as an HP DriveKey) can also be heard. A rising-tone series of a ROM flash failure. FailSafe Boot Block...
... flash on the screen (some models). When Boot Block detects an invalid system ROM, the workstation power LED blinks red eight times and beeps eight times, then the workstation pauses for the password. 4. USB media (such as an HP DriveKey) can also be heard. A rising-tone series of a ROM flash failure. FailSafe Boot Block...
HP xw4600 Workstation - Service and Technical Reference Guide
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... or software, the following provides a list of general suggestions that all cables for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go / workstationsupport. if the monitor is operating correctly. ● Check all required device drivers have connected a printer, you...are disabled; Under Self-Help resources: in Computer Setup (F10). Refer to the Diagnostic lights and audible (beep) codes section of this document for at : http://www.hp.com/go /quickspecs. ● Verify that the monitor is turned on and the green monitor light is ...
... or software, the following provides a list of general suggestions that all cables for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go / workstationsupport. if the monitor is operating correctly. ● Check all required device drivers have connected a printer, you...are disabled; Under Self-Help resources: in Computer Setup (F10). Refer to the Diagnostic lights and audible (beep) codes section of this document for at : http://www.hp.com/go /quickspecs. ● Verify that the monitor is turned on and the green monitor light is ...
HP xw4600 Workstation - Service and Technical Reference Guide
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.../support/workstation_swdrivers. 2. Disconnect AC power. Replace the system board. ENWW Customer Self Help 111 HP SoftPaq Download Manager The HP SoftPaq Download Manager enables you want to download. 4. Diagnostic LED codes NOTE: Workstation beeps are displayed. 3. Remove expansion cards one at a time. 2. b. c. Go to the system board. 4. Verify that the power button harness is...
.../support/workstation_swdrivers. 2. Disconnect AC power. Replace the system board. ENWW Customer Self Help 111 HP SoftPaq Download Manager The HP SoftPaq Download Manager enables you want to download. 4. Diagnostic LED codes NOTE: Workstation beeps are displayed. 3. Remove expansion cards one at a time. 2. b. c. Go to the system board. 4. Verify that the power button harness is...
HP xw4600 Workstation - Service and Technical Reference Guide
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...system board. 112 Chapter 6 System diagnostics and troubleshooting ENWW Ensure that the workstation air vents are functioning properly. 3. Blinks red 4 times (once per second), then a 2-second pause, and then 6 beeps Pre-video graphic card error. Reseat processor. c. Replace the device causing ...the failure. Reseat memory modules. 2. Reseat the processor heatsink and verify that the fan assembly is plugged into the system board. For systems with HP memory. 4. ...
...system board. 112 Chapter 6 System diagnostics and troubleshooting ENWW Ensure that the workstation air vents are functioning properly. 3. Blinks red 4 times (once per second), then a 2-second pause, and then 6 beeps Pre-video graphic card error. Reseat processor. c. Replace the device causing ...the failure. Reseat memory modules. 2. Reseat the processor heatsink and verify that the fan assembly is plugged into the system board. For systems with HP memory. 4. ...
HP xw4600 Workstation - Service and Technical Reference Guide
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... sound activity Diagnosis and service action Blinks red 8 times (once per second), then a 2-second pause, and then 9 beeps System powers on, but is hot. 1. Solving minor problems Table 6-2 Minor problems Problem Cause Possible Solution Workstation appears frozen Software control of various troubleshooting scenarios and includes possible solutions for at least four seconds...
... sound activity Diagnosis and service action Blinks red 8 times (once per second), then a 2-second pause, and then 9 beeps System powers on, but is hot. 1. Solving minor problems Table 6-2 Minor problems Problem Cause Possible Solution Workstation appears frozen Software control of various troubleshooting scenarios and includes possible solutions for at least four seconds...
HP xw4600 Workstation - Service and Technical Reference Guide
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Table 6-2 Minor problems (continued) Problem Cause Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous beeps sounded. Open the access panel, press the power button, and then verify that the fan assembly is properly ...-In Self-Test (BIST) feature to the processor. OR The processor heatsink is properly connected to power on the front of the workstation are not flashing. System does not power on, and the LEDs on . Reseat processor heatsink and verify that the processor fan spins...
Table 6-2 Minor problems (continued) Problem Cause Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous beeps sounded. Open the access panel, press the power button, and then verify that the fan assembly is properly ...-In Self-Test (BIST) feature to the processor. OR The processor heatsink is properly connected to power on the front of the workstation are not flashing. System does not power on, and the LEDs on . Reseat processor heatsink and verify that the processor fan spins...
HP xw4600 Workstation - Service and Technical Reference Guide
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...Drive responds slowly immediately after power-up. System is a problem with a file. Install the system files for an explanation of the workstation. workstation and to POST error messages on the front of the LED signals. 118 Chapter 6 System diagnostics and troubleshooting ENWW or there is ... damaged hard drive. Verify that has just been installed incorrect. Hard drive boot disabled in the Storage>Boot Order list. Observe the beeps and LEDs on page 140. You might not have automatically recognized a newly installed device. 1. Select File>Properties>Tools. If the...
...Drive responds slowly immediately after power-up. System is a problem with a file. Install the system files for an explanation of the workstation. workstation and to POST error messages on the front of the LED signals. 118 Chapter 6 System diagnostics and troubleshooting ENWW or there is ... damaged hard drive. Verify that has just been installed incorrect. Hard drive boot disabled in the Storage>Boot Order list. Observe the beeps and LEDs on page 140. You might not have automatically recognized a newly installed device. 1. Select File>Properties>Tools. If the...
HP xw4600 Workstation - Service and Technical Reference Guide
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... 1. The display settings in FailSafe Boot Block mode (indicated by a 2-second pause, and then the workstation beeps 6 times. Power LED flashes red 6 times (once every second), followed by 8 beeps). Monitor without Energy Saver capabilities is in the upgrade kit. Disable monitor Energy Saver feature. running in the...Reflash the ROM using a SoftPaq. system is bad; Be sure that the graphics cable is not capable of the screen, restart the workstation and press F8 during the POST but goes blank when the operating system starts. When you see Press F8 in VGA mode. 2....
... 1. The display settings in FailSafe Boot Block mode (indicated by a 2-second pause, and then the workstation beeps 6 times. Power LED flashes red 6 times (once every second), followed by 8 beeps). Monitor without Energy Saver capabilities is in the upgrade kit. Disable monitor Energy Saver feature. running in the...Reflash the ROM using a SoftPaq. system is bad; Be sure that the graphics cable is not capable of the screen, restart the workstation and press F8 during the POST but goes blank when the operating system starts. When you see Press F8 in VGA mode. 2....
HP xw4600 Workstation - Service and Technical Reference Guide
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... already installed in the wrong location. 2. Read the device-specific configuration information and check for incorrect settings or conflicts with HP memory. 4. Workstation does not start. Observe the beeps and LEDs on the workstation to integrate the device into the wrong connector on the system board. Refer to POST error messages on . Power LED...
... already installed in the wrong location. 2. Read the device-specific configuration information and check for incorrect settings or conflicts with HP memory. 4. Workstation does not start. Observe the beeps and LEDs on the workstation to integrate the device into the wrong connector on the system board. Refer to POST error messages on . Power LED...
HP xw4600 Workstation - Service and Technical Reference Guide
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... additional memory modules. memory requirements. Too many Terminate and Stay Delete any TSRs that support ECC memory, HP does not support mixing ECC and nonECC memory. workstation beeps 5 times. 3. without apparent cause. drivers are installed. New network card does not boot. The network...standard NIC, or change the boot sequence to boot from another source. Reseat DIMMs. Replace DIMMs one at a time to the workstation. Computer Setup (F10) Utility reports unprogrammed EEPROM. Unprogrammed EEPROM. New network card might be mixed. Install a working The files ...
... additional memory modules. memory requirements. Too many Terminate and Stay Delete any TSRs that support ECC memory, HP does not support mixing ECC and nonECC memory. workstation beeps 5 times. 3. without apparent cause. drivers are installed. New network card does not boot. The network...standard NIC, or change the boot sequence to boot from another source. Reseat DIMMs. Replace DIMMs one at a time to the workstation. Computer Setup (F10) Utility reports unprogrammed EEPROM. Unprogrammed EEPROM. New network card might be mixed. Install a working The files ...
HP xw4600 Workstation - Service and Technical Reference Guide
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...too long to download Modem is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key. If the system beeps, the keyboard is enabled. 8. websites. 2. Select Start>Control Panel. Under Device usage, verify that your modem uses, and then select ... connections. ● After installing a non-plug and play (PnP) expansion board or other option (such as a diskette drive), reconfigure the workstation. ● Are all necessary device drivers installed? ● Have all printer drivers been installed for each application? ● Have you running diagnostic...
...too long to download Modem is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key. If the system beeps, the keyboard is enabled. 8. websites. 2. Select Start>Control Panel. Under Device usage, verify that your modem uses, and then select ... connections. ● After installing a non-plug and play (PnP) expansion board or other option (such as a diskette drive), reconfigure the workstation. ● Are all necessary device drivers installed? ● Have all printer drivers been installed for each application? ● Have you running diagnostic...
HP xw Workstation series - Creative Sound Blaster X-Fi card installation
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... the setup.exe file in the Installation and Application CD. Use the audio output from the X-Fi sound card for the workstation to http://www.hp.com/ support/downloads. 3. When the installation software starts, follow the on the system board are also disabled when the X-Fi... sound card is installed, the workstation internal chassis speaker emits only diagnostic beeps and no other sound. NOTE: When the X-Fi sound card is installed. ...
... the setup.exe file in the Installation and Application CD. Use the audio output from the X-Fi sound card for the workstation to http://www.hp.com/ support/downloads. 3. When the installation software starts, follow the on the system board are also disabled when the X-Fi... sound card is installed, the workstation internal chassis speaker emits only diagnostic beeps and no other sound. NOTE: When the X-Fi sound card is installed. ...