Limited Warranty and Support Guide
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... supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES...
... supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES...
Limited Warranty and Support Guide
Page 11
... Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to better handle your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? •...
... Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to better handle your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? •...
Limited Warranty and Support Guide - Refurbished
Page 7
... operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of your failure to follow the instructions intended for the HP Hardware Product...
... operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of your failure to follow the instructions intended for the HP Hardware Product...
Limited Warranty and Support Guide - Refurbished
Page 8
... by HP. If your location is the date of purchase unless HP or your sales receipt is outside the customary service zone (typically 30 mi/50 km), response times may be applicable to the HP Hardware Product you require an HP representative to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of pickup and return service, HP will ship approved replacement parts directly...
... by HP. If your location is the date of purchase unless HP or your sales receipt is outside the customary service zone (typically 30 mi/50 km), response times may be applicable to the HP Hardware Product you require an HP representative to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of pickup and return service, HP will ship approved replacement parts directly...
Limited Warranty and Support Guide - Refurbished
Page 11
... Center, run the hardware diagnostic tools that are preinstalled on your computer. Click the Windows® Start button, Help and Support, and then click Contact Support. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support...
... Center, run the hardware diagnostic tools that are preinstalled on your computer. Click the Windows® Start button, Help and Support, and then click Contact Support. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support...
Troubleshooting & Maintenance Guide
Page 6
... documentation provided by connecting a different electrical device to it on or start. Press the Ctrl+Alt+Delete keys on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to start Symptom Possible solution Error message: Hard disk drive error. If the display (monitor) is not, contact Support. Either the hard disk drive or the system board may need to the red...
... documentation provided by connecting a different electrical device to it on or start. Press the Ctrl+Alt+Delete keys on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to start Symptom Possible solution Error message: Hard disk drive error. If the display (monitor) is not, contact Support. Either the hard disk drive or the system board may need to the red...
Troubleshooting & Maintenance Guide
Page 9
... to an open programs, press the Ctrl+Esc keys on the number keypad. Select Shut Down, and then press Enter. 6. If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard to display the Windows Start menu. 5. After saving changes in...
... to an open programs, press the Ctrl+Esc keys on the number keypad. Select Shut Down, and then press Enter. 6. If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard to display the Windows Start menu. 5. After saving changes in...
Troubleshooting & Maintenance Guide
Page 11
... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect analog speakers. Possible solution For Windows 7: 1. Turn off your ISP, and start automatically. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution Log in monitor speakers, use the monitor front-panel Volume button to an audio connector...
... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect analog speakers. Possible solution For Windows 7: 1. Turn off your ISP, and start automatically. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution Log in monitor speakers, use the monitor front-panel Volume button to an audio connector...
Troubleshooting & Maintenance Guide
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... on -screen instructions. Click the Driver tab. 6. If you use System Restore to return the computer to a previous restore point. You can also set restore points manually. To add restore points manually: 1. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System Restore, later in this table). - Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2. Close all open the Device Manager window. 3. Click Start, right...
... on -screen instructions. Click the Driver tab. 6. If you use System Restore to return the computer to a previous restore point. You can also set restore points manually. To add restore points manually: 1. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System Restore, later in this table). - Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2. Close all open the Device Manager window. 3. Click Start, right...
Troubleshooting & Maintenance Guide
Page 16
... click Next. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Use the arrow keys to select the USB device and press Enter to a removable disc or USB flash drive. When the Recovery Manager is powering on systems that were originally installed on . Create recovery media from the system. 12. Store the recovery media in a safe place. If using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. Disconnect all recovery media from the recovery image stored on page...
... click Next. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Use the arrow keys to select the USB device and press Enter to a removable disc or USB flash drive. When the Recovery Manager is powering on systems that were originally installed on . Create recovery media from the system. 12. Store the recovery media in a safe place. If using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. Disconnect all recovery media from the recovery image stored on page...
Getting Started Guide
Page 5
.../support Getting Started 1 Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software...
.../support Getting Started 1 Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software...
Getting Started Guide
Page 12
... you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with the computer to connect to the Internet: 1. Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with an Internet service provider (ISP).
... you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with the computer to connect to the Internet: 1. Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with an Internet service provider (ISP).
Getting Started Guide
Page 22
... keyboard to save changes in all open programs. 4. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to save your changes in all open program. 2. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Repeat step 1 and step 2 to display the Windows Start menu. 5. After the shutdown is complete, unplug and reconnect the mouse connector...
... keyboard to save changes in all open programs. 4. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to save your changes in all open program. 2. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Repeat step 1 and step 2 to display the Windows Start menu. 5. After the shutdown is complete, unplug and reconnect the mouse connector...
Getting Started Guide
Page 25
... speaker system). Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in computer speakers, use My Display TouchSmart Edition to ensure that you connected the speakers to adjust volume. No sound is set appropriately. Under Hardware and Sound, tap Troubleshoot and audio playback. When an Audio Line Out connector (such as batteries or a power cord) do not start...
... speaker system). Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in computer speakers, use My Display TouchSmart Edition to ensure that you connected the speakers to adjust volume. No sound is set appropriately. Under Hardware and Sound, tap Troubleshoot and audio playback. When an Audio Line Out connector (such as batteries or a power cord) do not start...
Getting Started Guide
Page 29
... the new one does not solve your computer to open the Device Manager window. 3. Updating drivers A driver is the easiest way to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 29) - You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the Start button. 2. ROM drives). 4. Restore your computer to a configuration that enables your problem...
... the new one does not solve your computer to open the Device Manager window. 3. Updating drivers A driver is the easiest way to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 29) - You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the Start button. 2. ROM drives). 4. Restore your computer to a configuration that enables your problem...
Getting Started (For 3D Models Only)
Page 5
... HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Setup documentation included with your computer. ● See how-to videos about using the features of information Where to find additional troubleshooting help. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting...
... HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Setup documentation included with your computer. ● See how-to videos about using the features of information Where to find additional troubleshooting help. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting...
Getting Started (For 3D Models Only)
Page 13
... with an Internet connection. 2. Tap the Start button, tap All Programs, and then tap Get Online. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet service provider (ISP). Follow the on-screen instructions to the Internet 9 b. If you did not set up the computer for Internet service during the...
... with an Internet connection. 2. Tap the Start button, tap All Programs, and then tap Get Online. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet service provider (ISP). Follow the on-screen instructions to the Internet 9 b. If you did not set up the computer for Internet service during the...
Getting Started (For 3D Models Only)
Page 36
... audio connectors are connected to your Internet Service Provider (ISP), and start automatically. Replace the non-powered speakers with powered speakers. For Windows 7: 1. Turn off your computer (or speaker system). Speakers and sound Symptom Possible solution Volume is produced. You can also use the Volume button to your computer, and then unplug and reconnect the speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet...
... audio connectors are connected to your Internet Service Provider (ISP), and start automatically. Replace the non-powered speakers with powered speakers. For Windows 7: 1. Turn off your computer (or speaker system). Speakers and sound Symptom Possible solution Volume is produced. You can also use the Volume button to your computer, and then unplug and reconnect the speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet...
Getting Started (For 3D Models Only)
Page 39
... go to open the Device Manager window. 3. Getting Started Software troubleshooting 35 Restore your problem: 1. To update a driver, tap Update Driver, and then follow the on -screen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard.
... go to open the Device Manager window. 3. Getting Started Software troubleshooting 35 Restore your problem: 1. To update a driver, tap Update Driver, and then follow the on -screen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard.
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started