HP Client Manager 6.1
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... computers. These capabilities make it works, you 'll be scheduled for hardware issues tracked by the HP Instant Support knowledgebase. A SoftPaq package is increased productivity. Information collected includes manufacturer, OS, language, processor, memory, and free disk space. • HP Tool Update Wizard provides an easy method to resolve the issues. - Connect to an...
... computers. These capabilities make it works, you 'll be scheduled for hardware issues tracked by the HP Instant Support knowledgebase. A SoftPaq package is increased productivity. Information collected includes manufacturer, OS, language, processor, memory, and free disk space. • HP Tool Update Wizard provides an easy method to resolve the issues. - Connect to an...
HP ProtectTools: Authentication technologies and suitability to task
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... into clients Enhanced hardware based security for their personalized TPM authentication data when the computer is not inherently a user authentication device, HP has enabled user authentication using a commonly shared BIOS system startup password) and then use only a single factor. In the case...to enhance Drivelock security, by keeping the smart card separate from the system. TPMs lend themselves to easy integration with the OS, in addition to protect sensitive data, stronger authentication is a cryptographic security chip embedded in order to the device authentication function...
... into clients Enhanced hardware based security for their personalized TPM authentication data when the computer is not inherently a user authentication device, HP has enabled user authentication using a commonly shared BIOS system startup password) and then use only a single factor. In the case...to enhance Drivelock security, by keeping the smart card separate from the system. TPMs lend themselves to easy integration with the OS, in addition to protect sensitive data, stronger authentication is a cryptographic security chip embedded in order to the device authentication function...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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Y N Is there video? (no boot) Y N Is the OS loading? Y N Is there sound? End Go to "Flowchart 2.6-No Video, Part 1." N Is there power? Y Go to "Flowchart 2.17- N Connecting to "Flowchart 2.20-No... modem? N Beeps, LEDs, or error messages? Go to "Flowchart 2.18-Nonfunctioning Keyboard" or "Flowchart 2.19-Nonfunctioning Pointing Device." ing? Go to Y "Flowchart 2.9-No Operating System (OS) Loading." N Keyboard/ pointing device work- Y Check LED board, speaker connections. Y Go to "Flowchart 2.2-No Power, Part 1." Y Go to "Flowchart 2.15-No Audio, Part ...
Y N Is there video? (no boot) Y N Is the OS loading? Y N Is there sound? End Go to "Flowchart 2.6-No Video, Part 1." N Is there power? Y Go to "Flowchart 2.17- N Connecting to "Flowchart 2.20-No... modem? N Beeps, LEDs, or error messages? Go to "Flowchart 2.18-Nonfunctioning Keyboard" or "Flowchart 2.19-Nonfunctioning Pointing Device." ing? Go to Y "Flowchart 2.9-No Operating System (OS) Loading." N Keyboard/ pointing device work- Y Check LED board, speaker connections. Y Go to "Flowchart 2.2-No Power, Part 1." Y Go to "Flowchart 2.15-No Audio, Part ...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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... from diskette drive, go to "Flowchart 2.13-No OS Loading, Dis- Troubleshooting Flowchart 2.9-No Operating System (OS) Loading No OS loading.* Reseat power cord in docking device and power outlet. kette Drive." No OS loading from network, go to "Flowchart 2.20-No Network/Modem Connection." *NOTE: Before beginning..., always check cable connections, cable ends, and drives for bent or damaged pins. 2-18 Maintenance and Service Guide No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." No OS loading from optical drive, go to "Flowchart 2.14-No...
... from diskette drive, go to "Flowchart 2.13-No OS Loading, Dis- Troubleshooting Flowchart 2.9-No Operating System (OS) Loading No OS loading.* Reseat power cord in docking device and power outlet. kette Drive." No OS loading from network, go to "Flowchart 2.20-No Network/Modem Connection." *NOTE: Before beginning..., always check cable connections, cable ends, and drives for bent or damaged pins. 2-18 Maintenance and Service Guide No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." No OS loading from optical drive, go to "Flowchart 2.14-No...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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... CD? Maintenance and Service Guide 2-19 Troubleshooting Flowchart 2.10-No OS Loading, Hard Drive, Part 1 OS not loading from hard drive? Y Done Go to "Flowchart 2.17-No nfunctioning Device." Go to "Flowchart 2.11-No OS Loading, Hard Drive, Part 2." N Reseat external hard drive. ...Y Change boot priority through the Setup utility and reboot. Y Go to "Flowchart 2.13-No OS Loading, Diskette Drive." Y Nonsystem disk message? Y Check the ...
... CD? Maintenance and Service Guide 2-19 Troubleshooting Flowchart 2.10-No OS Loading, Hard Drive, Part 1 OS not loading from hard drive? Y Done Go to "Flowchart 2.17-No nfunctioning Device." Go to "Flowchart 2.11-No OS Loading, Hard Drive, Part 2." N Reseat external hard drive. ...Y Change boot priority through the Setup utility and reboot. Y Go to "Flowchart 2.13-No OS Loading, Diskette Drive." Y Nonsystem disk message? Y Check the ...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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...." Y N Hard drive formatted? N Run FDISK. Load OS using Operating System disc (if applicable). 2-20 Maintenance and Service Guide Y Boot from diskette drive? N Disc or diskette in drive? Troubleshooting Flowchart 2.11-No OS Loading, Hard Drive, Part 2 Continued from "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." Replace hard drive. 2. N Hard drive partitioned? Y Tablet PC booted?
...." Y N Hard drive formatted? N Run FDISK. Load OS using Operating System disc (if applicable). 2-20 Maintenance and Service Guide Y Boot from diskette drive? N Disc or diskette in drive? Troubleshooting Flowchart 2.11-No OS Loading, Hard Drive, Part 2 Continued from "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." Replace hard drive. 2. N Hard drive partitioned? Y Tablet PC booted?
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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... Maintenance and Service Guide 2-21 Y Clean virus. Run diagnostics and follow recommendations. Replace hard drive. Y Install OS and reboot. N Fix bad sectors. Y Done Replace hard drive. Y Virus on disc or diskette? Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from hard drive? N Can bad sectors be fixed? N Y Diagnostics on hard...
... Maintenance and Service Guide 2-21 Y Clean virus. Run diagnostics and follow recommendations. Replace hard drive. Y Install OS and reboot. N Fix bad sectors. Y Done Replace hard drive. Y Virus on disc or diskette? Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from hard drive? N Can bad sectors be fixed? N Y Diagnostics on hard...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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... message? Y N Diskette drive enabled in drive? Nonfunctioning Device." Change boot priority using the Setup utility. Go to OS loading? Troubleshooting Flowchart 2.13-No OS Loading, Diskette Drive OS not loading from another device? Done Section 1.2, "Resetting the N Tablet PC," for system files. Y Reseat diskette drive. Try different diskette. Refer to "Flowchart 2.17-Non functioning Device...
... message? Y N Diskette drive enabled in drive? Nonfunctioning Device." Change boot priority using the Setup utility. Go to OS loading? Troubleshooting Flowchart 2.13-No OS Loading, Diskette Drive OS not loading from another device? Done Section 1.2, "Resetting the N Tablet PC," for system files. Y Reseat diskette drive. Try different diskette. Refer to "Flowchart 2.17-Non functioning Device...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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... to "Flowchart 2.17-Non functioning Device." Go to Section 1.2, "Resetting the Tablet PC," for instructions. N Disc in drive? Booting order correct? Troubleshooting Flowchart 2.14-No OS Loading, Optical Drive No OS loading from CD or DVD? Install bootable disc and reboot tablet PC. Y Done Go to "Flowchart 2.17-No nfunctioning Device." Maintenance and Service Guide 2-23...
... to "Flowchart 2.17-Non functioning Device." Go to Section 1.2, "Resetting the Tablet PC," for instructions. N Disc in drive? Booting order correct? Troubleshooting Flowchart 2.14-No OS Loading, Optical Drive No OS loading from CD or DVD? Install bootable disc and reboot tablet PC. Y Done Go to "Flowchart 2.17-No nfunctioning Device." Maintenance and Service Guide 2-23...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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Y Reload audio drivers. N Replace the following components individually, retesting after each replacement: ■ Internal speakers. ■ Audio board (if applicable). N Correct drivers for application? Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from "Flowchart 2.15-No Audio, Part 1." N Replace audio Y board and Audio? Connect to external speaker. Done in OS configured? Maintenance and Service Guide 2-25 N Audio driver in tablet PC Y (if applicable). speaker connections Audio? Y Load drivers and set configuration in OS.
Y Reload audio drivers. N Replace the following components individually, retesting after each replacement: ■ Internal speakers. ■ Audio board (if applicable). N Correct drivers for application? Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from "Flowchart 2.15-No Audio, Part 1." N Replace audio Y board and Audio? Connect to external speaker. Done in OS configured? Maintenance and Service Guide 2-25 N Audio driver in tablet PC Y (if applicable). speaker connections Audio? Y Load drivers and set configuration in OS.
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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Unplug the nonfunctioning device from the tablet PC and inspect cables and plugs for bent or broken pins or other damage. N Device boots properly? Fix or replace broken item. Troubleshooting Flowchart 2.17-Nonfunctioning ... Service Guide Y Y Any physical device detected? Y Done Replace diskette drive. N Replace hard drive. If integrated NIC, replace system board. Go to "Flowchart 2.9-No Operating System (OS) Loading." Reattach device. N Device boots properly? Clear CMOS. Replace NIC. Close tablet PC, plug in power, and reboot.
Unplug the nonfunctioning device from the tablet PC and inspect cables and plugs for bent or broken pins or other damage. N Device boots properly? Fix or replace broken item. Troubleshooting Flowchart 2.17-Nonfunctioning ... Service Guide Y Y Any physical device detected? Y Done Replace diskette drive. N Replace hard drive. If integrated NIC, replace system board. Go to "Flowchart 2.9-No Operating System (OS) Loading." Reattach device. N Device boots properly? Clear CMOS. Replace NIC. Close tablet PC, plug in power, and reboot.
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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...S-Video-out A-6 Universal Serial Bus (USB) A-2 connectors, service considerations 5-2 D design overview 1-21 disassembly sequence chart 6-2 diskette drive OS loading problems 2-22 precautions 5-3 display assembly removal 6-36 spare part number 4-3, 4-20, 6-36 specifications 7-3 display components 1-17 Display ... Kit, spare part number 4-3, 4-19, 6-36 display release button 1-6 docking connector 1-20 docking device, troubleshooting 2-17 Docking Station, HP, spare part number 4-14, 4-17 drives, preventing damage 5-3 E electrostatic discharge 5-4, 5-7 external monitor port, pin assignments A-3 F ...
...S-Video-out A-6 Universal Serial Bus (USB) A-2 connectors, service considerations 5-2 D design overview 1-21 disassembly sequence chart 6-2 diskette drive OS loading problems 2-22 precautions 5-3 display assembly removal 6-36 spare part number 4-3, 4-20, 6-36 specifications 7-3 display components 1-17 Display ... Kit, spare part number 4-3, 4-19, 6-36 display release button 1-6 docking connector 1-20 docking device, troubleshooting 2-17 Docking Station, HP, spare part number 4-14, 4-17 drives, preventing damage 5-3 E electrostatic discharge 5-4, 5-7 external monitor port, pin assignments A-3 F ...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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... keyboard 2-27 nonfunctioning pointing device 2-28 fn key 1-14 front components 1-5 function keys 1-14 G grounding equipment and methods 5-6 H hard drive OS loading problems 2-19 precautions 5-3 removal 6-6 spare part numbers 4-11, 4-19, 4-21, 6-6 specifications 7-4 hard drive cover location 1-20 removal ... drive light 1-6 headphone jack, pin assignments A-1 heat sink removal 6-24 spare part number 4-7, 4-20, 6-24 HP Advanced Docking Station, spare part number 4-14, 4-17 HP Docking Station, spare part number 4-14, 4-17 I I/O address specifications 7-9 Info Center button 1-10 infrared board ...
... keyboard 2-27 nonfunctioning pointing device 2-28 fn key 1-14 front components 1-5 function keys 1-14 G grounding equipment and methods 5-6 H hard drive OS loading problems 2-19 precautions 5-3 removal 6-6 spare part numbers 4-11, 4-19, 4-21, 6-6 specifications 7-4 hard drive cover location 1-20 removal ... drive light 1-6 headphone jack, pin assignments A-1 heat sink removal 6-24 spare part number 4-7, 4-20, 6-24 HP Advanced Docking Station, spare part number 4-14, 4-17 HP Docking Station, spare part number 4-14, 4-17 I I/O address specifications 7-9 Info Center button 1-10 infrared board ...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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... 1-12 pin assignments A-3 N network jack, pin assignments A-5 network, troubleshooting 2-29 nonfunctioning device, troubleshooting 2-17, 2-26 num lock key 1-14 O optical drive OS loading problems 2-23 precautions 5-3 P packing precautions 5-4 PC Card slot 1-8 PC Card slot eject button 1-8 PC Card slot space saver 4-12 Pen eject button 1-18 Pen holder 1-18 Index-4 Maintenance and Service Guide
... 1-12 pin assignments A-3 N network jack, pin assignments A-5 network, troubleshooting 2-29 nonfunctioning device, troubleshooting 2-17, 2-26 num lock key 1-14 O optical drive OS loading problems 2-23 precautions 5-3 P packing precautions 5-4 PC Card slot 1-8 PC Card slot eject button 1-8 PC Card slot space saver 4-12 Pen eject button 1-18 Pen holder 1-18 Index-4 Maintenance and Service Guide
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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...board removal 6-54 spare part number 4-9, 4-19, 6-54 system DMA 7-6 system memory map 7-12 T tablet PC feet illustrated 4-12 locations 6-9 Tablet PC Input Panel Launch button 1-18 tablet PC specifications 7-1 tools required 5-1 top components 1-15 top cover removal 6-42 spare part number 4-5, 4-20, 6-... 1-20 troubleshooting audio 2-24 Computer Setup 2-2 docking device 2-17 flowcharts 2-8 keyboard 2-27 modem 2-29 network 2-29 nonfunctioning device 2-17, 2-26 OS loading 2-18 overview 2-1 pointing device 2-28 power 2-11 video 2-15 U Universal Serial Bus (USB) port location 1-8, 1-10, 1-12 pin ...
...board removal 6-54 spare part number 4-9, 4-19, 6-54 system DMA 7-6 system memory map 7-12 T tablet PC feet illustrated 4-12 locations 6-9 Tablet PC Input Panel Launch button 1-18 tablet PC specifications 7-1 tools required 5-1 top components 1-15 top cover removal 6-42 spare part number 4-5, 4-20, 6-... 1-20 troubleshooting audio 2-24 Computer Setup 2-2 docking device 2-17 flowcharts 2-8 keyboard 2-27 modem 2-29 network 2-29 nonfunctioning device 2-17, 2-26 OS loading 2-18 overview 2-1 pointing device 2-28 power 2-11 video 2-15 U Universal Serial Bus (USB) port location 1-8, 1-10, 1-12 pin ...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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...." Go to "Flowchart 2.17- N Keyboard/ pointing device working ? N Is there power? Y N Is there video? (no boot) Y N Is the OS loading? End Go to "Flowchart 2.20-No Network/Modem Connection." Maintenance and Service Guide 2-9 N Beeps, LEDs, or error messages? Y Go to "Flowchart 2.15-No Audio, ...
...." Go to "Flowchart 2.17- N Keyboard/ pointing device working ? N Is there power? Y N Is there video? (no boot) Y N Is the OS loading? End Go to "Flowchart 2.20-No Network/Modem Connection." Maintenance and Service Guide 2-9 N Beeps, LEDs, or error messages? Y Go to "Flowchart 2.15-No Audio, ...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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... hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." No OS loading from optical drive, go to "Flowchart 2.14-No OS Loading, Optical Drive." No OS loading from diskette drive, go to "Flowchart 2.13-No OS Loading, Diskette Drive." Maintenance and Service Guide 2-17 No OS loading from network, go to "Flowchart 2.20...
... hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." No OS loading from optical drive, go to "Flowchart 2.14-No OS Loading, Optical Drive." No OS loading from diskette drive, go to "Flowchart 2.13-No OS Loading, Diskette Drive." Maintenance and Service Guide 2-17 No OS loading from network, go to "Flowchart 2.20...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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...? N Boot from hard drive. N Boot from CD? Y Done Go to "Flowchart 2.13-No OS Loading, Diskette Drive." N N Boot from hard drive? Y Go to "Flowchart 2.11-No OS Loading, Hard Drive, Part 2." N Reseat external hard drive. Done N Boot from diskette? Y Change boot priority through the Setup utility and reboot. Go to "Flowchart 2.17...
...? N Boot from hard drive. N Boot from CD? Y Done Go to "Flowchart 2.13-No OS Loading, Diskette Drive." N N Boot from hard drive? Y Go to "Flowchart 2.11-No OS Loading, Hard Drive, Part 2." N Reseat external hard drive. Done N Boot from diskette? Y Change boot priority through the Setup utility and reboot. Go to "Flowchart 2.17...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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... partitioned? Y N Hard drive formatted? N Hard drive accessible? Y Create partition, and then format hard drive to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3." Y Tablet PC booted? Format hard drive and bring to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3." N Go to a bootable C:\ prompt. Replace system board. Maintenance and Service Guide 2-19 N Run FDISK...
... partitioned? Y N Hard drive formatted? N Hard drive accessible? Y Create partition, and then format hard drive to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3." Y Tablet PC booted? Format hard drive and bring to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3." N Go to a bootable C:\ prompt. Replace system board. Maintenance and Service Guide 2-19 N Run FDISK...
HP Compaq tc4200 Tablet PC - Maintenance and Service Guide
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.... N System files on disc or diskette? N Replace hard drive. Replace hard drive. Done 2-20 Maintenance and Service Guide Run diagnostics and follow recommendations. Y OS loading from hard drive? Y Install OS and reboot. N Y Diagnostics on hard drive? Boot from hard drive? Y Done Replace hard drive. Y Virus on hard drive? N Can bad sectors be...
.... N System files on disc or diskette? N Replace hard drive. Replace hard drive. Done 2-20 Maintenance and Service Guide Run diagnostics and follow recommendations. Y OS loading from hard drive? Y Install OS and reboot. N Y Diagnostics on hard drive? Boot from hard drive? Y Done Replace hard drive. Y Virus on hard drive? N Can bad sectors be...