User Guide
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...of contents 1 Get started ...1 Printer parts ...2 Get to know the ink tank system ...4 Control panel features ...5 Control panel lights and display icons status ...7 Change the default paper settings detected by printer 14 Paper basics ...15 Open the HP printer software (Windows) ...17 Use the HP Smart app to print, scan, and troubleshoot 18 Sleep mode ...19 Quiet Mode ...20 Auto-Off ...21 2 Print ...22 Load media ...23 Print documents ...27 Print photos ...28 Print envelopes ...29 Print using the HP Smart app ...30 Print using the maximum dpi ...31 Print using a Mac desktop or laptop ...32...
...of contents 1 Get started ...1 Printer parts ...2 Get to know the ink tank system ...4 Control panel features ...5 Control panel lights and display icons status ...7 Change the default paper settings detected by printer 14 Paper basics ...15 Open the HP printer software (Windows) ...17 Use the HP Smart app to print, scan, and troubleshoot 18 Sleep mode ...19 Quiet Mode ...20 Auto-Off ...21 2 Print ...22 Load media ...23 Print documents ...27 Print photos ...28 Print envelopes ...29 Print using the HP Smart app ...30 Print using the maximum dpi ...31 Print using a Mac desktop or laptop ...32...
User Guide
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...71 Connect wirelessly to the printer without a router (Wi-Fi Direct 73 Connect your printer by using the HP Smart app 76 Change wireless settings ...77 Connect your printer to your computer with a USB cable (non-network connection 78 Change from a USB connection to a wireless network 79 Use advanced printer management tools (for networked printers 80 Tips for setting up and using a networked printer 82 7 Solve a problem ...83 Get help with HP online troubleshooting ...84 Get more help ...85 Printer control panel errors ...86 Get help from the HP Smart app ...87 Jams and paper-feed issues...
...71 Connect wirelessly to the printer without a router (Wi-Fi Direct 73 Connect your printer by using the HP Smart app 76 Change wireless settings ...77 Connect your printer to your computer with a USB cable (non-network connection 78 Change from a USB connection to a wireless network 79 Use advanced printer management tools (for networked printers 80 Tips for setting up and using a networked printer 82 7 Solve a problem ...83 Get help with HP online troubleshooting ...84 Get more help ...85 Printer control panel errors ...86 Get help from the HP Smart app ...87 Jams and paper-feed issues...
User Guide
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... Number Counter icon: Shows the number counter when you are used to indicate status of the four ink tanks in an error state. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to an ink tank: cyan, magenta, yellow and, black. The CMYK icons and Ink icons are copying documents, changes to the letter A when the printer is doing printhead alignment...
... Number Counter icon: Shows the number counter when you are used to indicate status of the four ink tanks in an error state. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to an ink tank: cyan, magenta, yellow and, black. The CMYK icons and Ink icons are copying documents, changes to the letter A when the printer is doing printhead alignment...
User Guide
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... tray. ENWW Control panel lights and display icons status 11 Solution Load paper in the input tray. continue printing. (the Resume button) to load paper, see Change the default paper settings detected by the printer. Press occurred. Print the document again. For more information, see Load media on . Cause Solution The printer receives a printing job, and detects that the paper (the Cancel button) to print, or change the default paper size automatically detected by printer on page 14. ● The Number Counter icon is blinking. When printing, the printer...
... tray. ENWW Control panel lights and display icons status 11 Solution Load paper in the input tray. continue printing. (the Resume button) to load paper, see Change the default paper settings detected by the printer. Press occurred. Print the document again. For more information, see Load media on . Cause Solution The printer receives a printing job, and detects that the paper (the Cancel button) to print, or change the default paper size automatically detected by printer on page 14. ● The Number Counter icon is blinking. When printing, the printer...
User Guide
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... HP Smart app For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Connect your HP printer. NOTE: The HP Smart app is supported on page 76. 18 Chapter 1 Get started ENWW Users of iOS, Android, and Windows 10 devices can also visit: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go/hpsmartwin-help ● Mac: www.hp.com/go/hpsmartmac-help from the app list. ● Mac...
... HP Smart app For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Connect your HP printer. NOTE: The HP Smart app is supported on page 76. 18 Chapter 1 Get started ENWW Users of iOS, Android, and Windows 10 devices can also visit: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go/hpsmartwin-help ● Mac: www.hp.com/go/hpsmartmac-help from the app list. ● Mac...
User Guide
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... use the Power button to turn the printer back on. Even when Auto-Off is turned on printer capabilities and connection options. ENWW Auto-Off 21 If your printer supports this energy saving feature, Auto-Off is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection. Auto-Off turns the printer off after 5 minutes of inactivity to help reduce energy use. ● Auto-Off is enabled when the printer is turned...
... use the Power button to turn the printer back on. Even when Auto-Off is turned on printer capabilities and connection options. ENWW Auto-Off 21 If your printer supports this energy saving feature, Auto-Off is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection. Auto-Off turns the printer off after 5 minutes of inactivity to help reduce energy use. ● Auto-Off is enabled when the printer is turned...
User Guide
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... paper size for more information, see Change the default paper settings detected by Android 4.4 devices and later) from the Share menu. NOTE: Devices running iOS 4.2 or later have AirPrint® preinstalled. ● Android: Download the HP Print Service Plugin (supported by printer on your printer and device are turned on page 73. 2. NOTE: To change the default paper settings, see Connect wirelessly to the printer without connecting to a router, use the HP Smart app to the same wireless network...
... paper size for more information, see Change the default paper settings detected by Android 4.4 devices and later) from the Share menu. NOTE: Devices running iOS 4.2 or later have AirPrint® preinstalled. ● Android: Download the HP Print Service Plugin (supported by printer on your printer and device are turned on page 73. 2. NOTE: To change the default paper settings, see Connect wirelessly to the printer without connecting to a router, use the HP Smart app to the same wireless network...
User Guide
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... input tray. - All of paper (not just one page). Printer settings tips Printer settings tips (Windows) ● To change default print settings, open the printer software, see Load media on page 17. To add a new printing shortcut, set all paper. Make sure the paper-width guide does not bend the paper in the printer driver, hover your mouse over each option to view the tooltips. ● You can set the desired printing preferences on page 66. For information how to open the HP printer software, click Print & Scan...
... input tray. - All of paper (not just one page). Printer settings tips Printer settings tips (Windows) ● To change default print settings, open the printer software, see Load media on page 17. To add a new printing shortcut, set all paper. Make sure the paper-width guide does not bend the paper in the printer driver, hover your mouse over each option to view the tooltips. ● You can set the desired printing preferences on page 66. For information how to open the HP printer software, click Print & Scan...
User Guide
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... replace it again as soon as a result of using the Power button, and wait until the Power button light goes out. ● Do not open the printhead latch unless instructed to do not open or untape printheads until you are designed and tested with the ink tanks low on page 101 for more information, see Ink levels on page 55. ● Refill the ink tanks when they are not low on ink before printing. See Printing issues...
... replace it again as soon as a result of using the Power button, and wait until the Power button light goes out. ● Do not open the printhead latch unless instructed to do not open or untape printheads until you are designed and tested with the ink tanks low on page 101 for more information, see Ink levels on page 55. ● Refill the ink tanks when they are not low on ink before printing. See Printing issues...
User Guide
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... such as DIRECT-**-HP Smart Tank Plus (where ** are the unique characters to Manual: - Make sure you have turned on Wi-Fi Direct on the printer. 2. From the left menu, click Wi-Fi Direct, and then click the Edit Settings button. 4. From your printer). ● If the Wi-Fi Direct connection security for the printer is Automatic (the default setting), the mobile device will connect to the printer automatically and send the print job. ●...
... such as DIRECT-**-HP Smart Tank Plus (where ** are the unique characters to Manual: - Make sure you have turned on Wi-Fi Direct on the printer. 2. From the left menu, click Wi-Fi Direct, and then click the Edit Settings button. 4. From your printer). ● If the Wi-Fi Direct connection security for the printer is Automatic (the default setting), the mobile device will connect to the printer automatically and send the print job. ●...
User Guide
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... connection to restore the printer network settings, see Control panel lights and display icons status on the Home screen of the printer Press (the Wireless button) to turn on or off , the Wireless light is available if you have already installed the printer software. Tap (Plus icon) on page 7. Do not connect the USB cable until prompted to add a new printer. This includes printing information about the wireless status, see Restore original factory defaults and settings on page 111. 2. IMPORTANT: This method requires a USB cable...
... connection to restore the printer network settings, see Control panel lights and display icons status on the Home screen of the printer Press (the Wireless button) to turn on or off , the Wireless light is available if you have already installed the printer software. Tap (Plus icon) on page 7. Do not connect the USB cable until prompted to add a new printer. This includes printing information about the wireless status, see Restore original factory defaults and settings on page 111. 2. IMPORTANT: This method requires a USB cable...
User Guide
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.... 3. Open the HP Smart app. To change to connect the printer. For information, see Use the HP Smart app to a wireless network. 2. Before you see Network and connection issues on page 107. Make sure your computer and printer meet the following the steps in this section, see "Make printing easier by swiping left or right and selecting it from a USB connection to a wireless network, make sure your printer is currently connected to print, scan, and troubleshoot on a Windows 10 computer (Windows...
.... 3. Open the HP Smart app. To change to connect the printer. For information, see Use the HP Smart app to a wireless network. 2. Before you see Network and connection issues on page 107. Make sure your computer and printer meet the following the steps in this section, see "Make printing easier by swiping left or right and selecting it from a USB connection to a wireless network, make sure your printer is currently connected to print, scan, and troubleshoot on a Windows 10 computer (Windows...
User Guide
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... embedded Web server (EWS) places very small text files (cookies) on , search for and connect to remove unwanted cookies. ENWW Use advanced printer management tools (for example: DIRECT-**-HP Smart Tank Plus (where ** are browsing. To turn wireless on your browser to the Wi-Fi Direct name, for networked printers) 81 For example, if you left the application (especially useful when using setup wizards) ● Remembering the EWS browser language setting ●...
... embedded Web server (EWS) places very small text files (cookies) on , search for and connect to remove unwanted cookies. ENWW Use advanced printer management tools (for example: DIRECT-**-HP Smart Tank Plus (where ** are browsing. To turn wireless on your browser to the Wi-Fi Direct name, for networked printers) 81 For example, if you left the application (especially useful when using setup wizards) ● Remembering the EWS browser language setting ●...
User Guide
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... wireless router or access point is only available for the Windows operating system. ● Learn how to change from a USB to go online for more information. NOTE: This utility is powered on . ● Learn about configuring your network security settings. Click here to wireless connection. Click here to go online for more information. ● Learn how to restore the printer network settings, see Restore original factory defaults and settings on page...
... wireless router or access point is only available for the Windows operating system. ● Learn how to change from a USB to go online for more information. NOTE: This utility is powered on . ● Learn about configuring your network security settings. Click here to wireless connection. Click here to go online for more information. ● Learn how to restore the printer network settings, see Restore original factory defaults and settings on page...
User Guide
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... paper feed issues. Find network settings for the connection issues first time or fixing a connection that are blocking the print carriage. Troubleshoot a print carriage jam Clear obstructions that is preventing your prints. Troubleshoot Wi-Fi Direct connection issues Resolve Wi-Fi Direct problems or configure Wi-Fi Direct. NOTE: The HP online troubleshooting wizards might not be available in all languages. job not printing Troubleshoot copy and scan issues Determine why the printer will not copy or scan, or improve the quality of your computer from USB to wireless...
... paper feed issues. Find network settings for the connection issues first time or fixing a connection that are blocking the print carriage. Troubleshoot a print carriage jam Clear obstructions that is preventing your prints. Troubleshoot Wi-Fi Direct connection issues Resolve Wi-Fi Direct problems or configure Wi-Fi Direct. NOTE: The HP online troubleshooting wizards might not be available in all languages. job not printing Troubleshoot copy and scan issues Determine why the printer will not copy or scan, or improve the quality of your computer from USB to wireless...
User Guide
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... help with HP online troubleshooting on page 84 Get printer documentation, troubleshooting information, software updates, and more www.support.hp.com Scan with HP Scan software HP Scan software Contact HP support Contact support website Register my product www.register.hp.com Diagnose and resolve printer issues HP Print and Scan Doctor (For Windows operating systems only) Use my mobile device to print, scan, and manage my printer with the HP Smart app ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go/hpsmartwin-help ● Mac...
... help with HP online troubleshooting on page 84 Get printer documentation, troubleshooting information, software updates, and more www.support.hp.com Scan with HP Scan software HP Scan software Contact HP support Contact support website Register my product www.register.hp.com Diagnose and resolve printer issues HP Print and Scan Doctor (For Windows operating systems only) Use my mobile device to print, scan, and manage my printer with the HP Smart app ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go/hpsmartwin-help ● Mac...
User Guide
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... restarted. Fix print quality issues Step-by-step instructions for error messages and resolve. 2. In System Preferences, click Printers & Scanners . Troubleshoot print quality issues online ENWW Printing issues 103 c. Use the following : ● Windows 10: From the Windows Start menu, click Windows System, and then click Control Panel. If there are still documents in the print queue. Depending upon your operating system, do one of the screen to see what is not paused or offline a.
... restarted. Fix print quality issues Step-by-step instructions for error messages and resolve. 2. In System Preferences, click Printers & Scanners . Troubleshoot print quality issues online ENWW Printing issues 103 c. Use the following : ● Windows 10: From the Windows Start menu, click Windows System, and then click Control Panel. If there are still documents in the print queue. Depending upon your operating system, do one of the screen to see what is not paused or offline a.
User Guide
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...E embedded web server opening 80 Webscan 52 environment Environmental product stewardship program 123 environmental specifications 117 G glass, scanner clean 112 J jams clear 88 M maintenance clean 113 multi-feeds, troubleshoot 93 N network connection wireless connection 71 networks view and print settings 77 O operating systems supported 117 P paper clear jams 88 HP, order 16 skewed pages 92 troubleshoot feeding 92 paper-feed problems, troubleshoot 92 power troubleshoot 109 print specifications 118 troubleshoot 109 printer software (Windows) opening 17 R recycle ink cartridges 124 regulatory...
...E embedded web server opening 80 Webscan 52 environment Environmental product stewardship program 123 environmental specifications 117 G glass, scanner clean 112 J jams clear 88 M maintenance clean 113 multi-feeds, troubleshoot 93 N network connection wireless connection 71 networks view and print settings 77 O operating systems supported 117 P paper clear jams 88 HP, order 16 skewed pages 92 troubleshoot feeding 92 paper-feed problems, troubleshoot 92 power troubleshoot 109 print specifications 118 troubleshoot 109 printer software (Windows) opening 17 R recycle ink cartridges 124 regulatory...
Reference Guide
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... or mobile device. Learn more www.support.hp.com Important After printer setup, do not open the printhead latch unless instructed to prevent ink leakage or printer damage. To connect printer wirelessly using HP software When you install the HP printer software or the HP Smart app, you will be discovered, place it in order to print. Setup mode will help , press (Resume button) and (Information button) at the same time to the wireless network or a mobile device, visit www...
... or mobile device. Learn more www.support.hp.com Important After printer setup, do not open the printhead latch unless instructed to prevent ink leakage or printer damage. To connect printer wirelessly using HP software When you install the HP printer software or the HP Smart app, you will be discovered, place it in order to print. Setup mode will help , press (Resume button) and (Information button) at the same time to the wireless network or a mobile device, visit www...
Reference Guide
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... apply in Scotland. English HP printer limited warranty statement HP Product Software Media Printer Ink bottles Printheads Accessories (excludes printheads) Limited Warranty Period 90 days 1 year or 30,000 pages, whichever is subject to change without notice. 4 c. For HP GT series, Ink Tank and Smart Tank series, the warranty does not cover printer or printhead failure due to service the printer or printhead replacement for your particular country and product model. If HP receives, during its standard...
... apply in Scotland. English HP printer limited warranty statement HP Product Software Media Printer Ink bottles Printheads Accessories (excludes printheads) Limited Warranty Period 90 days 1 year or 30,000 pages, whichever is subject to change without notice. 4 c. For HP GT series, Ink Tank and Smart Tank series, the warranty does not cover printer or printhead failure due to service the printer or printhead replacement for your particular country and product model. If HP receives, during its standard...