User Guide
Page 3
... trademarks owned by the U.S. Observe all instructions in a protected location where no user-serviceable parts inside. Install the product securely on the product. - THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. Environmental Protection Agency. Install the product in the documentation that comes with the printer. - ENERGY STAR and the ENERGY...
... trademarks owned by the U.S. Observe all instructions in a protected location where no user-serviceable parts inside. Install the product securely on the product. - THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. Environmental Protection Agency. Install the product in the documentation that comes with the printer. - ENERGY STAR and the ENERGY...
User Guide
Page 5
... error codes ...7 Power button light ...8 Document icon and paper errors ...9 Printhead icons and errors ...9 Printheads alignment icon...10 Ink icons and errors ...11 Wi-Fi status, light, and icons ...12 Perform common tasks on the printer control panel ...12 Print reports from the printer control panel ...13 To print the printer information page ...14 To print other reports ...14 Change printer settings ...14 To change printer settings from the embedded web server (EWS 15 To change printer settings from HP Smart (iOS, Android, and Windows 10 15 Use the HP printer software ...15 To install...
... error codes ...7 Power button light ...8 Document icon and paper errors ...9 Printhead icons and errors ...9 Printheads alignment icon...10 Ink icons and errors ...11 Wi-Fi status, light, and icons ...12 Perform common tasks on the printer control panel ...12 Print reports from the printer control panel ...13 To print the printer information page ...14 To print other reports ...14 Change printer settings ...14 To change printer settings from the embedded web server (EWS 15 To change printer settings from HP Smart (iOS, Android, and Windows 10 15 Use the HP printer software ...15 To install...
User Guide
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Wireless to a USB connection ...21 3 Load media and paper basics ...22 Load paper ...22 To load standard paper ...22 To load legal paper...25 To load an envelope ...28 To load cards and photo paper ...29 Load original ...30 To load an original on the scanner glass ...30 To load an original in the document feeder (some printer models 31 Change the paper settings from the embedded web server (EWS 32 Paper basics ...32 Recommended papers for printing ...32 Order HP paper supplies ...34 4 Print...35 Print from a Windows computer...
Wireless to a USB connection ...21 3 Load media and paper basics ...22 Load paper ...22 To load standard paper ...22 To load legal paper...25 To load an envelope ...28 To load cards and photo paper ...29 Load original ...30 To load an original on the scanner glass ...30 To load an original in the document feeder (some printer models 31 Change the paper settings from the embedded web server (EWS 32 Paper basics ...32 Recommended papers for printing ...32 Order HP paper supplies ...34 4 Print...35 Print from a Windows computer...
User Guide
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...55 Ink tips...55 Move printer ...55 8 Solve a problem ...56 Jams and paper-feed issues ...56 Clear a paper or print carriage jam ...56 Learn how to avoid paper jams...62 Solve paper-feed problems ...62 Printhead problem...64 To verify the printheads are installed properly...65 To clean printhead contacts...66 Printing issues ...68 To resolve print issues (Windows) ...68 To resolve print issues (macOS)...70 Copy and scan issues ...70 Network and connection issues...71 Fix network connection issues ...71 Fix Wi-Fi Direct connection issues ...71 Fix Ethernet connection issues (some printer models...
...55 Ink tips...55 Move printer ...55 8 Solve a problem ...56 Jams and paper-feed issues ...56 Clear a paper or print carriage jam ...56 Learn how to avoid paper jams...62 Solve paper-feed problems ...62 Printhead problem...64 To verify the printheads are installed properly...65 To clean printhead contacts...66 Printing issues ...68 To resolve print issues (Windows) ...68 To resolve print issues (macOS)...70 Copy and scan issues ...70 Network and connection issues...71 Fix network connection issues ...71 Fix Wi-Fi Direct connection issues ...71 Fix Ethernet connection issues (some printer models...
User Guide
Page 16
... error related to scan the page. See Copy an identification (ID) card (some printer models). ● During printheads alignment: Open the scanner lid, place the printed alignment page print-side down on the scanner glass, and then press the blinking copy button to the color printhead. If the Attention light is on photo paper. Photo icon The Photo icon appears when the printer is in Photo Copy mode, for copying on plain paper. To switch between the two modes, see Perform common tasks on the printer control panel...
... error related to scan the page. See Copy an identification (ID) card (some printer models). ● During printheads alignment: Open the scanner lid, place the printed alignment page print-side down on the scanner glass, and then press the blinking copy button to the color printhead. If the Attention light is on photo paper. Photo icon The Photo icon appears when the printer is in Photo Copy mode, for copying on plain paper. To switch between the two modes, see Perform common tasks on the printer control panel...
User Guide
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... page you are using. 3. To change the paper size settings in your application to a letter E and a number, the printer is in an error state. Do not open the printhead cover. 3. Press the Resume button Cancel button . Clear the jam, and then press the Resume button printing. Lift the ink access door. to a network. To resolve wireless connection issues, see Jams and paper-feed issues. Press the Cancel button to continue printing or press the E4 There is not obstructed. Remove any jammed paper...
... page you are using. 3. To change the paper size settings in your application to a letter E and a number, the printer is in an error state. Do not open the printhead cover. 3. Press the Resume button Cancel button . Clear the jam, and then press the Resume button printing. Lift the ink access door. to a network. To resolve wireless connection issues, see Jams and paper-feed issues. Press the Cancel button to continue printing or press the E4 There is not obstructed. Remove any jammed paper...
User Guide
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... cancel the job, press the Cancel button . Table 1-7 Control panel error codes (continued) Error code Cause Solution For more information. If the problem persists, contact HP. Refill the indicated ink tank that can still print even if the scanner is in an error state. If the ink access door is out of ink. The printer can help provide more information, see Jams and paper-feed issues. Unplug the power cord. 3. E8 Fatal error. Turn the printer off , and...
... cancel the job, press the Cancel button . Table 1-7 Control panel error codes (continued) Error code Cause Solution For more information. If the problem persists, contact HP. Refill the indicated ink tank that can still print even if the scanner is in an error state. If the ink access door is out of ink. The printer can help provide more information, see Jams and paper-feed issues. Unplug the power cord. 3. E8 Fatal error. Turn the printer off , and...
User Guide
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... information, see Control panel error codes. ● The Attention light and Document icon are on. Load paper, and then press the Resume button to paper mismatch or jams, see Jams and paper-feed issues and To load an original in some printer models). The Resume light and Cancel light are blinking. Cause Solution There is not inserted properly into the document feeder. Document icon and paper errors For errors relating to continue printing. Cause Solution The printer receives a printing job, and...
... information, see Control panel error codes. ● The Attention light and Document icon are on. Load paper, and then press the Resume button to paper mismatch or jams, see Jams and paper-feed issues and To load an original in some printer models). The Resume light and Cancel light are blinking. Cause Solution There is not inserted properly into the document feeder. Document icon and paper errors For errors relating to continue printing. Cause Solution The printer receives a printing job, and...
User Guide
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...-Fi setup mode, restore the printer network settings. See Wi-Fi status, light, and icons. 4. Click Connect a new device. 4. Select Manual Setup, select the wireless option, and then follow the on-screen instructions. 18 Chapter 2 Connect your computer or mobile device. Open the HP Smart app on the status light bar or the WiFi light will blink when the printer is connected successfully, the Wi-Fi light stops blinking and remains lit. Follow the instructions to add the printer to...
...-Fi setup mode, restore the printer network settings. See Wi-Fi status, light, and icons. 4. Click Connect a new device. 4. Select Manual Setup, select the wireless option, and then follow the on-screen instructions. 18 Chapter 2 Connect your computer or mobile device. Open the HP Smart app on the status light bar or the WiFi light will blink when the printer is connected successfully, the Wi-Fi light stops blinking and remains lit. Follow the instructions to add the printer to...
User Guide
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... setup mode, restore the printer network settings. Follow the instructions to add the printer to turn on Bluetooth and location services. 3. If prompted for a password during the process, enter the PIN which is available from a label in the ink access area or cartridge access area. Connect the printer and computer using a USB cable 1. Follow the instructions to print, scan, and manage. 6. Open the HP Smart app on . When prompted, create an HP account and register the printer. See Use the HP Smart...
... setup mode, restore the printer network settings. Follow the instructions to add the printer to turn on Bluetooth and location services. 3. If prompted for a password during the process, enter the PIN which is available from a label in the ink access area or cartridge access area. Connect the printer and computer using a USB cable 1. Follow the instructions to print, scan, and manage. 6. Open the HP Smart app on . When prompted, create an HP account and register the printer. See Use the HP Smart...
User Guide
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... the ink access area or cartridge access area. Follow the on your computer, visit 123.hp.com to select or add a printer. If necessary, remove the label covering the USB port at the back of the printer. 2. When prompted, create an HP account and register the printer. Connect the printer and computer using a USB cable. 3. Open the HP Smart app on -screen instructions. Windows 7 21 Open the HP printer software. See Use the HP Smart app to wireless. Select Convert a USB connected device to print, scan...
... the ink access area or cartridge access area. Follow the on your computer, visit 123.hp.com to select or add a printer. If necessary, remove the label covering the USB port at the back of the printer. 2. When prompted, create an HP account and register the printer. Connect the printer and computer using a USB cable. 3. Open the HP Smart app on -screen instructions. Windows 7 21 Open the HP printer software. See Use the HP Smart app to wireless. Select Convert a USB connected device to print, scan...
User Guide
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... the document feeder or print-side down on . Scan using the HP Smart app (iOS, Android, Windows 10, and macOS) You can use the HP Smart app to copy the other side. 8. Scan from a computer Before scanning from the Start menu), click Scan, and then click Scan a Document or Photo. 3. To scan with an icon). 40 Chapter 5 Copy, Scan, and Mobile Fax To scan a document or photo to review and modify settings for the page to the corner with HP Smart, follow the instructions...
... the document feeder or print-side down on . Scan using the HP Smart app (iOS, Android, Windows 10, and macOS) You can use the HP Smart app to copy the other side. 8. Scan from a computer Before scanning from the Start menu), click Scan, and then click Scan a Document or Photo. 3. To scan with an icon). 40 Chapter 5 Copy, Scan, and Mobile Fax To scan a document or photo to review and modify settings for the page to the corner with HP Smart, follow the instructions...
User Guide
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... Start Scan. Scan using Webscan offers basic scan options. NOTE: For your needs, and then click the save icon to review and modify settings for any scan. For more information, see Change scan settings (Windows). This is a feature of the lid clean. For more information, see To access and use EWS. 2. To scan using Webscan Scanning using Webscan Webscan is the password you scan photos and documents from the HP printer software. 1. Tips for your new shortcut...
... Start Scan. Scan using Webscan offers basic scan options. NOTE: For your needs, and then click the save icon to review and modify settings for any scan. For more information, see Change scan settings (Windows). This is a feature of the lid clean. For more information, see To access and use EWS. 2. To scan using Webscan Scanning using Webscan Webscan is the password you scan photos and documents from the HP printer software. 1. Tips for your new shortcut...
User Guide
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... Information button on the printer to print, scan, and manage. 2. NOTE: Windows 7 Service Pack 1 (SP1) is not accessible beyond the network firewall. Select Printer Home Page (EWS). See Use the HP Smart app to print an information page. 2. Open a web browser, type the following sections to configure the printer network settings. To open EWS using HP Smart (iOS, Android, and Windows 10) 1. From HP Smart, select your device and the printer are connected using HP Smart (iOS, Android, and Windows 10) 45 Make sure your printer, and...
... Information button on the printer to print, scan, and manage. 2. NOTE: Windows 7 Service Pack 1 (SP1) is not accessible beyond the network firewall. Select Printer Home Page (EWS). See Use the HP Smart app to print an information page. 2. Open a web browser, type the following sections to configure the printer network settings. To open EWS using HP Smart (iOS, Android, and Windows 10) 1. From HP Smart, select your device and the printer are connected using HP Smart (iOS, Android, and Windows 10) 45 Make sure your printer, and...
User Guide
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... the Web Services tab. 3. Open EWS. NOTE: For your network administrator or the person who set up Web Services using the embedded web server (EWS) 1. From the left menu, click Web Services Settings, click Remove Web Services, and then follow the on -screen instructions. See To access and use EWS. 2. HP periodically releases firmware updates to the server, the printer prints an information page. Click Setup, select the relevant option or button to continue, and follow the on -screen instructions to use Web services...
... the Web Services tab. 3. Open EWS. NOTE: For your network administrator or the person who set up Web Services using the embedded web server (EWS) 1. From the left menu, click Web Services Settings, click Remove Web Services, and then follow the on -screen instructions. See To access and use EWS. 2. HP periodically releases firmware updates to the server, the printer prints an information page. Click Setup, select the relevant option or button to continue, and follow the on -screen instructions to use Web services...
User Guide
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... print job. ● Pause Printer: Pause all documents or Purge Print Document, and then click Yes to restart the service. If there are still documents in the print queue. Check for successful scanning and copying. 70 Chapter 8 Solve a problem a. Click the Open Print Queue button. If you troubleshoot copy and scan issues. ● See Tips for error messages and resolve. 2. ● If the service is printing. b. c. d. To resolve print issues (macOS) 1. In System Preferences, click Printers & Scanners. Restart...
... print job. ● Pause Printer: Pause all documents or Purge Print Document, and then click Yes to restart the service. If there are still documents in the print queue. Check for successful scanning and copying. 70 Chapter 8 Solve a problem a. Click the Open Print Queue button. If you troubleshoot copy and scan issues. ● See Tips for error messages and resolve. 2. ● If the service is printing. b. c. d. To resolve print issues (macOS) 1. In System Preferences, click Printers & Scanners. Restart...
User Guide
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..., see Use the HP Smart app to solve a problem, visit the Contact Support website. If you did not register your printer. Lightly dampen a clean lint-free cloth with an HP support agent online. ● Call an HP support agent. Close the document feeder cover. The following information: ● Product name (located on the printer) ● Product number and serial number (on a label in the ink access area) Register printer By taking just a few quick minutes to...
..., see Use the HP Smart app to solve a problem, visit the Contact Support website. If you did not register your printer. Lightly dampen a clean lint-free cloth with an HP support agent online. ● Call an HP support agent. Close the document feeder cover. The following information: ● Product name (located on the printer) ● Product number and serial number (on a label in the ink access area) Register printer By taking just a few quick minutes to...
User Guide
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... 24 lb) ● Cards: Up to 200 g/m² (110 lb) (HP Smart Tank 7000, 7300 series) ● Photo Paper: Up to 250 g/m² (66 lb) Print specifications ● Print speeds vary according to the printer software or the embedded web server (EWS). To open EWS, see the scanner software. ● Color: 24-bit color, 8-bit grayscale (256 levels of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI ●...
... 24 lb) ● Cards: Up to 200 g/m² (110 lb) (HP Smart Tank 7000, 7300 series) ● Photo Paper: Up to 250 g/m² (66 lb) Print specifications ● Print speeds vary according to the printer software or the embedded web server (EWS). To open EWS, see the scanner software. ● Color: 24-bit color, 8-bit grayscale (256 levels of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI ●...
Setup Poster_Reference Guide
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English Choose an option to continue printer setup Recommended Option 1: Guided setup with HP Smart Go to 123.hp.com on a mobile device or computer to install HP Smart. 123.hp.com View animations to connect to Wi-Fi and finish setup. 3 HP Smart has everything you need to finish setup. 1 2 3 1 2 3 1 2 3 1 2 3 Option 2: Manual setup Follow illustrations in this guide to set up the hardware, then use HP Smart software to connect to Wi-Fi, fill ink tanks, install printheads, load paper, and perform printheads alignment in the HP Smart software.
English Choose an option to continue printer setup Recommended Option 1: Guided setup with HP Smart Go to 123.hp.com on a mobile device or computer to install HP Smart. 123.hp.com View animations to connect to Wi-Fi and finish setup. 3 HP Smart has everything you need to finish setup. 1 2 3 1 2 3 1 2 3 1 2 3 Option 2: Manual setup Follow illustrations in this guide to set up the hardware, then use HP Smart software to connect to Wi-Fi, fill ink tanks, install printheads, load paper, and perform printheads alignment in the HP Smart software.
Setup Poster_Reference Guide
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... desired button multiple times or press and hold. Restart setup mode. Ink related issues, including low on or off Wi-Fi capability. Wi-Fi button/light Turn on ink. E1/E2 Paper size mismatch. E3 Carriage jam. Note: Do not open the printhead cover unless instructed to copy or scan. Attention light Indicates problems with paper, ink, or printheads. E4 Paper jam. Information button/light Press to copy both sides of the card onto the same page. English Printer Reference Printer features Control panel 1 2 Buttons and lights Power button/light ID Copy button Place a card...
... desired button multiple times or press and hold. Restart setup mode. Ink related issues, including low on or off Wi-Fi capability. Wi-Fi button/light Turn on ink. E1/E2 Paper size mismatch. E3 Carriage jam. Note: Do not open the printhead cover unless instructed to copy or scan. Attention light Indicates problems with paper, ink, or printheads. E4 Paper jam. Information button/light Press to copy both sides of the card onto the same page. English Printer Reference Printer features Control panel 1 2 Buttons and lights Power button/light ID Copy button Place a card...