Reference Guide
Page 1
... www.support.hp.com Important After printer setup, do so. If you are moving the printer, see the instructions provided inbox for moving printer. English HP Smart Tank 500 series Reference Guide Set up printer, then install HP software To set up the printer, follow the instructions in order to print. Follow instructions closely to do not open the printhead latch unless instructed to prevent ink leakage or printer damage. Scan To scan, use the HP printer software. Windows® 10 users can also download the HP Smart app...
... www.support.hp.com Important After printer setup, do so. If you are moving the printer, see the instructions provided inbox for moving printer. English HP Smart Tank 500 series Reference Guide Set up printer, then install HP software To set up the printer, follow the instructions in order to print. Follow instructions closely to do not open the printhead latch unless instructed to prevent ink leakage or printer damage. Scan To scan, use the HP printer software. Windows® 10 users can also download the HP Smart app...
Reference Guide
Page 2
... loading paper or clearing a paper jam). The Ink/Printhead light ( ) and the Resume light ( ) are blinking. Out of paper Load paper in the input tray, and then press (Resume button) to print an information page of copies, press and hold the button. Remove any jammed paper or other objects blocking the carriage. 4. F or more information, see the user guide on www.support.hp.com. 8 (Information button): Press this button to continue printing. Open the front door, then the printhead access door. 2. Control panel CMY...
... loading paper or clearing a paper jam). The Ink/Printhead light ( ) and the Resume light ( ) are blinking. Out of paper Load paper in the input tray, and then press (Resume button) to print an information page of copies, press and hold the button. Remove any jammed paper or other objects blocking the carriage. 4. F or more information, see the user guide on www.support.hp.com. 8 (Information button): Press this button to continue printing. Open the front door, then the printhead access door. 2. Control panel CMY...
Reference Guide
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...-user customer may impact your eligibility to damage from the HP or, if applicable, the HP authorized service provider completes installation. 3. HP's Limited Warranty Statement is distributed by local law, the remedies provided in any product will charge its sole discretion, opt to HP. 9. To the extent allowed by HP. E. For HP GT series, Ink Tank and Smart Tank series, the warranty does not cover printer or printhead...
...-user customer may impact your eligibility to damage from the HP or, if applicable, the HP authorized service provider completes installation. 3. HP's Limited Warranty Statement is distributed by local law, the remedies provided in any product will charge its sole discretion, opt to HP. 9. To the extent allowed by HP. E. For HP GT series, Ink Tank and Smart Tank series, the warranty does not cover printer or printhead...
User Guide
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...ink tank system ...4 Control panel features ...5 Control panel lights and display icons status ...7 Change the paper settings ...12 Paper basics ...13 Open the HP printer software ...15 Use the HP Smart app to print, scan, and troubleshoot 16 Sleep mode ...17 Quiet Mode ...18 Auto-Off ...19 2 Print ...20 Load media ...21 Print documents ...25 Print photos ...27 Print envelopes ...29 Print using the HP Smart app (Windows 10) ...30 Print using the maximum dpi ...31 Tips for print success ...33 View print job status and manage print jobs (Windows 36 Customize your printer (Windows) ...37 3 Copy...
...ink tank system ...4 Control panel features ...5 Control panel lights and display icons status ...7 Change the paper settings ...12 Paper basics ...13 Open the HP printer software ...15 Use the HP Smart app to print, scan, and troubleshoot 16 Sleep mode ...17 Quiet Mode ...18 Auto-Off ...19 2 Print ...20 Load media ...21 Print documents ...25 Print photos ...27 Print envelopes ...29 Print using the HP Smart app (Windows 10) ...30 Print using the maximum dpi ...31 Tips for print success ...33 View print job status and manage print jobs (Windows 36 Customize your printer (Windows) ...37 3 Copy...
User Guide
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... ...59 Move printer ...60 5 Connect ...61 Connect your printer to your computer with a USB cable (non-network connection 62 6 Solve a problem ...63 Get help with HP online troubleshooting ...64 Get more help ...65 Printer control panel errors ...66 Get help from the HP Smart app ...67 Jams and paper-feed issues ...68 Printhead (cartridge) problem ...76 Printing issues ...82 Copy issues ...85 Scan issues ...86 Printer hardware issues ...87 Restore original factory defaults and settings 88 Maintain the printer ...89 HP support ...91 Appendix A Technical information ...93 Specifications ...94...
... ...59 Move printer ...60 5 Connect ...61 Connect your printer to your computer with a USB cable (non-network connection 62 6 Solve a problem ...63 Get help with HP online troubleshooting ...64 Get more help ...65 Printer control panel errors ...66 Get help from the HP Smart app ...67 Jams and paper-feed issues ...68 Printhead (cartridge) problem ...76 Printing issues ...82 Copy issues ...85 Scan issues ...86 Printer hardware issues ...87 Restore original factory defaults and settings 88 Maintain the printer ...89 HP support ...91 Appendix A Technical information ...93 Specifications ...94...
User Guide
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...Black Copy button: Starts a black-and-white copy job. To increase the number counter, press and hold the button. Control Panel Display: Indicates number counter, paper status, as well as printheads and ink status or errors. Copying starts two seconds after the last button press. Ink/Printhead light: Indicates ink tank or printhead problems. Color Printhead icon and Black Printhead icon. Control panel display icons Icon Description Number Counter icon: Shows the number counter when you are copying documents, changes to continue printing after loading paper or clearing a paper...
...Black Copy button: Starts a black-and-white copy job. To increase the number counter, press and hold the button. Control Panel Display: Indicates number counter, paper status, as well as printheads and ink status or errors. Copying starts two seconds after the last button press. Ink/Printhead light: Indicates ink tank or printhead problems. Color Printhead icon and Black Printhead icon. Control panel display icons Icon Description Number Counter icon: Shows the number counter when you are copying documents, changes to continue printing after loading paper or clearing a paper...
User Guide
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... error state that you are using the correct HP printheads for your printer. Solution - Control panel lights and display icons status Power button light Status On Off Dimmed Blinking Fast blinking Description The printer is processing a job. Indicates the printer is in Sleep mode. ● The printer automatically enters Sleep mode after 5 minutes of the following the on -screen message. If the printhead access door is not connected to other devices. Cause One of inactivity. ● The printer automatically turns...
... error state that you are using the correct HP printheads for your printer. Solution - Control panel lights and display icons status Power button light Status On Off Dimmed Blinking Fast blinking Description The printer is processing a job. Indicates the printer is in Sleep mode. ● The printer automatically enters Sleep mode after 5 minutes of the following the on -screen message. If the printhead access door is not connected to other devices. Cause One of inactivity. ● The printer automatically turns...
User Guide
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... Resume light ● The Alert icon, the Paper Error icon, and the Resume light are on page 21. ● The Alert icon, the Paper Error icon, and the Resume light are blinking. continue printing. (the Resume button) to reprint the alignment - If you have scanned the alignment page. ENWW Control panel lights and display icons status 9 Cause Printhead alignment failed. This occurs after you do not do anything, printhead alignment gets canceled after some time.
... Resume light ● The Alert icon, the Paper Error icon, and the Resume light are on page 21. ● The Alert icon, the Paper Error icon, and the Resume light are blinking. continue printing. (the Resume button) to reprint the alignment - If you have scanned the alignment page. ENWW Control panel lights and display icons status 9 Cause Printhead alignment failed. This occurs after you do not do anything, printhead alignment gets canceled after some time.
User Guide
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... Refill the indicated ink tank that is low on ink. ● The CMYK icons are on ink. ● The Number Counter icon shows E7. Solution Refill the indicated ink tank that is very low on . Solution Refill the indicated ink tank that is out of ink. If the problem persists, contact HP. Solution Reset the printer. 1. ENWW Control panel lights and display icons status 11 Cause The printer is in . 4. Cause Ink tank is out...
... Refill the indicated ink tank that is low on ink. ● The CMYK icons are on ink. ● The Number Counter icon shows E7. Solution Refill the indicated ink tank that is very low on . Solution Refill the indicated ink tank that is out of ink. If the problem persists, contact HP. Solution Reset the printer. 1. ENWW Control panel lights and display icons status 11 Cause The printer is in . 4. Cause Ink tank is out...
User Guide
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... be available in all printer models. ● For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app (Windows 10) on page 30, Scan using the HP Smart app (Windows 10) on page 41, and Get help . To install the HP Smart app on and connected. 4. On the Home screen of HP Smart, click (Plus icon), and then select or add a printer. To get the HP Smart app, visit 123.hp.com or the...
... be available in all printer models. ● For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app (Windows 10) on page 30, Scan using the HP Smart app (Windows 10) on page 41, and Get help . To install the HP Smart app on and connected. 4. On the Home screen of HP Smart, click (Plus icon), and then select or add a printer. To get the HP Smart app, visit 123.hp.com or the...
User Guide
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... automatically enabled or disabled depending on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection. Even when Auto-Off is disabled, the printer enters Sleep mode after 2 hours of inactivity to help reduce energy use the Power button to turn the printer back on . Auto-Off This feature turns the printer off completely, so you can enable Auto-Off, even when the printer is connected or wireless is turned on printer capabilities and connection...
... automatically enabled or disabled depending on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection. Even when Auto-Off is disabled, the printer enters Sleep mode after 2 hours of inactivity to help reduce energy use the Power button to turn the printer back on . Auto-Off This feature turns the printer off completely, so you can enable Auto-Off, even when the printer is connected or wireless is turned on printer capabilities and connection...
User Guide
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... of your software, select Print. 2. Set the print options. To change the paper size, be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Print photos Before printing photos, make sure you have photo paper loaded in the input tray. 5. Click Print or OK to close the Properties dialog box. 6. From the File menu in the printer driver, hover your software, choose Print. 2. Select the appropriate options on your printer is selected. 3. Make sure your software application, this button might...
... of your software, select Print. 2. Set the print options. To change the paper size, be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Print photos Before printing photos, make sure you have photo paper loaded in the input tray. 5. Click Print or OK to close the Properties dialog box. 6. From the File menu in the printer driver, hover your software, choose Print. 2. Select the appropriate options on your printer is selected. 3. Make sure your software application, this button might...
User Guide
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... paper type setting is open. NOTE: If you change the paper size, ensure that you are using. Click Print. You can load one or more information about the options in the printer driver, hover your software application, this button might be sure to load the correct paper in the input tray. 5. Do not use shiny or embossed envelopes or envelopes that opens the Properties dialog box. From the File menu in your software, choose Print...
... paper type setting is open. NOTE: If you change the paper size, ensure that you are using. Click Print. You can load one or more information about the options in the printer driver, hover your software application, this button might be sure to load the correct paper in the input tray. 5. Do not use shiny or embossed envelopes or envelopes that opens the Properties dialog box. From the File menu in your software, choose Print...
User Guide
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... ink tanks should be filled with side to be printed on facing up. ● Ensure that are appropriate for a particular type of paper (not just one page). Paper loading tips ● Load a stack of job, so that you loaded the paper into. - Printer settings tips Printer settings tips (Windows) ● To change default print settings, open the printer software, see Open the HP printer software on page 21. TIP: To learn more information, see Load media on page 15. Make sure the paper-width guide does...
... ink tanks should be filled with side to be printed on facing up. ● Ensure that are appropriate for a particular type of paper (not just one page). Paper loading tips ● Load a stack of job, so that you loaded the paper into. - Printer settings tips Printer settings tips (Windows) ● To change default print settings, open the printer software, see Open the HP printer software on page 21. TIP: To learn more information, see Load media on page 15. Make sure the paper-width guide does...
User Guide
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Printer settings tips (macOS) ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ● To print a black and white document using only black ink, choose the Paper Type/Quality from the popup menu and choose Grayscale from the Color pop-up menu. ENWW Tips for print success 35
Printer settings tips (macOS) ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ● To print a black and white document using only black ink, choose the Paper Type/Quality from the popup menu and choose Grayscale from the Color pop-up menu. ENWW Tips for print success 35
User Guide
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... printheads until the Power button light goes out. ● Do not open the printhead latch unless instructed to do so. ● Align the printer for any reason, try to replace it again as soon as a result of using the Power button, and wait until you are ready to work with ink: ● Make sure the ink tanks are not low on the printheads reduces ink evaporation. ● Install both the black and color printheads correctly. HP...
... printheads until the Power button light goes out. ● Do not open the printhead latch unless instructed to do so. ● Align the printer for any reason, try to replace it again as soon as a result of using the Power button, and wait until you are ready to work with ink: ● Make sure the ink tanks are not low on the printheads reduces ink evaporation. ● Install both the black and color printheads correctly. HP...
User Guide
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... a web browser on page 16. 3. Follow the onscreen instructions. When you are prompted, connect the printer to download and install the HP printer software. Open the HP Smart app on the Connection Options screen. 3. If the HP printer software has been installed, the printer will operate as a plug-and-play device. NOTE: Do not connect the USB cable to the printer until you are prompted to the printer from www.support.hp.com . To connect the printer with a USB cable using the HP Smart...
... a web browser on page 16. 3. Follow the onscreen instructions. When you are prompted, connect the printer to download and install the HP printer software. Open the HP Smart app on the Connection Options screen. 3. If the HP printer software has been installed, the printer will operate as a plug-and-play device. NOTE: Do not connect the USB cable to the printer until you are prompted to the printer from www.support.hp.com . To connect the printer with a USB cable using the HP Smart...
User Guide
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Get more help Solve printer issues with HP online troubleshooting tools Get help with HP online troubleshooting on page 64 Get printer documentation, troubleshooting information, software updates, and more www.support.hp.com Scan with HP Scan software HP Scan software Contact HP support Contact support website Register my product www.register.hp.com Diagnose and resolve printer issues HP Print and Scan Doctor (For Windows operating systems only) Use my device to print, scan, and manage my printer with the HP Smart app ● Windows: www.hp.com/go/hpsmartwin-help Order ink supplies HP Sure ...
Get more help Solve printer issues with HP online troubleshooting tools Get help with HP online troubleshooting on page 64 Get printer documentation, troubleshooting information, software updates, and more www.support.hp.com Scan with HP Scan software HP Scan software Contact HP support Contact support website Register my product www.register.hp.com Diagnose and resolve printer issues HP Print and Scan Doctor (For Windows operating systems only) Use my device to print, scan, and manage my printer with the HP Smart app ● Windows: www.hp.com/go/hpsmartwin-help Order ink supplies HP Sure ...
User Guide
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Disconnect and reconnect the USB cable. 3. In System Preferences, click Printers & Scanners . b. c. If you pull the plug or turn the printer off a power strip. Troubleshoot print quality issues online Read general instructions in the Help for resolving print quality issues NOTE: To avoid print quality problems, always turn off using the Power button, and wait until the Power button light goes out before you made any changes, try to print again. 4. Check the print queue again to a capped position...
Disconnect and reconnect the USB cable. 3. In System Preferences, click Printers & Scanners . b. c. If you pull the plug or turn the printer off a power strip. Troubleshoot print quality issues online Read general instructions in the Help for resolving print quality issues NOTE: To avoid print quality problems, always turn off using the Power button, and wait until the Power button light goes out before you made any changes, try to print again. 4. Check the print queue again to a capped position...
User Guide
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... control panel buttons 5 features 5 status icons 5 copy specifications 95 customer support warranty 92 E environment Environmental product stewardship program 98 environmental specifications 94 G glass, scanner clean 89 J jams clear 68 M maintenance clean 90 multi-feeds, troubleshoot 74 O operating systems supported 94 P paper clear jams 68 HP, order 14 skewed pages 74 troubleshoot feeding 74 paper-feed problems, troubleshoot 74 power troubleshoot 87 print specifications 95 troubleshoot 87 R recycle ink cartridges 99 regulatory notices 96 regulatory model identification number 96 S scan scan...
... control panel buttons 5 features 5 status icons 5 copy specifications 95 customer support warranty 92 E environment Environmental product stewardship program 98 environmental specifications 94 G glass, scanner clean 89 J jams clear 68 M maintenance clean 90 multi-feeds, troubleshoot 74 O operating systems supported 94 P paper clear jams 68 HP, order 14 skewed pages 74 troubleshoot feeding 74 paper-feed problems, troubleshoot 74 power troubleshoot 87 print specifications 95 troubleshoot 87 R recycle ink cartridges 99 regulatory notices 96 regulatory model identification number 96 S scan scan...