Warranty and Legal Guide
Page 32
...followed carefully to reach it easily. Notes contain important information and useful tips on the scanner. ● In this product ● Place the scanner close enough to the computer for the interface cable to avoid bodily injury - Near excessive...model identification numbers For regulatory identification purposes, your equipment - Product model number HP ScanJet Pro 2000 s2 HP ScanJet Pro 3000 s4 HP ScanJet Pro N4000 snw1 HP ScanJet Enterprise Flow 5000 s5, HP ScanJet Enterprise Flow 7000 s3 HP ScanJet Enterprise Flow N7000 snw1 Regulatory model number SHNGD-1902-02 SHNGD-1902-01 SHNGD...
...followed carefully to reach it easily. Notes contain important information and useful tips on the scanner. ● In this product ● Place the scanner close enough to the computer for the interface cable to avoid bodily injury - Near excessive...model identification numbers For regulatory identification purposes, your equipment - Product model number HP ScanJet Pro 2000 s2 HP ScanJet Pro 3000 s4 HP ScanJet Pro N4000 snw1 HP ScanJet Enterprise Flow 5000 s5, HP ScanJet Enterprise Flow 7000 s3 HP ScanJet Enterprise Flow N7000 snw1 Regulatory model number SHNGD-1902-02 SHNGD-1902-01 SHNGD...
User Guide
Page 5
... ...4 Back view (N4000 snw1 models) ...5 Back view (N7000 snw1 models) ...6 Serial number and product number location 6 Control panel view (2000 s2 and 3000 s4 models 6 Control panel view (5000 s5 and 7000 s3 models 7 Touch panel view (N4000 snw1 and N7000 snw1 models 9 ... range ...12 Product hardware setup and software installation ...12 Scanner software (Windows) ...14 HP Scan software ...15 HP Scanner Tools Utility ...15 HP TWAIN ...15 ISIS ...15 WIA ...15 Scanner software (macOS) ...16 HP Easy Scan ...16 HP Utility ...16 Embedded Web Server ...16 HP Web Jetadmin ...16 ENWW iii
... ...4 Back view (N4000 snw1 models) ...5 Back view (N7000 snw1 models) ...6 Serial number and product number location 6 Control panel view (2000 s2 and 3000 s4 models 6 Control panel view (5000 s5 and 7000 s3 models 7 Touch panel view (N4000 snw1 and N7000 snw1 models 9 ... range ...12 Product hardware setup and software installation ...12 Scanner software (Windows) ...14 HP Scan software ...15 HP Scanner Tools Utility ...15 HP TWAIN ...15 ISIS ...15 WIA ...15 Scanner software (macOS) ...16 HP Easy Scan ...16 HP Utility ...16 Embedded Web Server ...16 HP Web Jetadmin ...16 ENWW iii
User Guide
Page 6
Sleep Mode and auto-off settings ...17 Change the default sleep and auto-off settings using the HP Scanner Tools Utility 17 Change the default auto-off setting using the HP Utility 17 2 Use the scanner ...19 Set up the scanner (N4000 snw1 and N7000 snw1 models 20 Set up Scan to Email ...21 Step one... 41 Load folded media (5000 s5 , 7000 s3, and N7000 snw1 models 43 Start a scan from the hardware ...44 Scan from the control panel buttons (2000 s2 and 3000 s4 models 44 Scan from the control panel buttons (5000 s5 and 7000 s3 models 44 Scan from the touch screen (N4000 snw1...
Sleep Mode and auto-off settings ...17 Change the default sleep and auto-off settings using the HP Scanner Tools Utility 17 Change the default auto-off setting using the HP Utility 17 2 Use the scanner ...19 Set up the scanner (N4000 snw1 and N7000 snw1 models 20 Set up Scan to Email ...21 Step one... 41 Load folded media (5000 s5 , 7000 s3, and N7000 snw1 models 43 Start a scan from the hardware ...44 Scan from the control panel buttons (2000 s2 and 3000 s4 models 44 Scan from the control panel buttons (5000 s5 and 7000 s3 models 44 Scan from the touch screen (N4000 snw1...
User Guide
Page 8
... ...74 4 Solve problems ...75 Basic troubleshooting tips ...75 Reset the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 Check that...
... ...74 4 Solve problems ...75 Basic troubleshooting tips ...75 Reset the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 Check that...
User Guide
Page 11
... information, visit the support home page for the scanner: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models...
... information, visit the support home page for the scanner: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models...
User Guide
Page 12
Product views This section describes the physical components of the scanners. ● Front view (2000 s2, 3000 s4 and N4000 snw1 models) ● Front view (5000 s5, 7000 s3 and N7000 snw1 models) ● Back view (2000 s2 models) ● Back view (3000 s4 models) ● Back view ...) ● Touch panel view (N4000 snw1 and N7000 snw1 models) Front view (2000 s2, 3000 s4 and N4000 snw1 models) Identify the parts on the front of the scanner. 5 5 4 4 1 3 2 3 Table 1-1 Front view (2000 s2, 3000 s4 and N4000 snw1 models) Callout Description 1 Document feeder latch 2 Control ...
Product views This section describes the physical components of the scanners. ● Front view (2000 s2, 3000 s4 and N4000 snw1 models) ● Front view (5000 s5, 7000 s3 and N7000 snw1 models) ● Back view (2000 s2 models) ● Back view (3000 s4 models) ● Back view ...) ● Touch panel view (N4000 snw1 and N7000 snw1 models) Front view (2000 s2, 3000 s4 and N4000 snw1 models) Identify the parts on the front of the scanner. 5 5 4 4 1 3 2 3 Table 1-1 Front view (2000 s2, 3000 s4 and N4000 snw1 models) Callout Description 1 Document feeder latch 2 Control ...
User Guide
Page 13
ENWW Product views 3 Front view (5000 s5, 7000 s3 and N7000 snw1 models) Identify the parts on the front of the scanner. 6 6 5 5 4 4 1 1 3 23 2 Table 1-2 Front view (5000 s5, 7000 s3 and N7000 snw1 models) Callout Description 1 Document feeder latch 2 Control panel 3 Document output tray... is the default setting. ● When the button is in the folded position, the scanner is set to scan folded media or heavier, smaller media, such as embossed cards. 5 Paper guides 6 Document input tray with extension Back view (2000 s2 models) Identify the parts on the back of the...
ENWW Product views 3 Front view (5000 s5, 7000 s3 and N7000 snw1 models) Identify the parts on the front of the scanner. 6 6 5 5 4 4 1 1 3 23 2 Table 1-2 Front view (5000 s5, 7000 s3 and N7000 snw1 models) Callout Description 1 Document feeder latch 2 Control panel 3 Document output tray... is the default setting. ● When the button is in the folded position, the scanner is set to scan folded media or heavier, smaller media, such as embossed cards. 5 Paper guides 6 Document input tray with extension Back view (2000 s2 models) Identify the parts on the back of the...
User Guide
Page 14
1 23 Table 1-3 Back view (2000 s2 models) Callout Description 1 Slot for a cable-type security lock 2 USB 3.0 interface port 3 Power supply input Back view (3000 s4 models) Identify the parts on the back of the scanner. 1 23 4 Table 1-4 Back view (3000 s4 models) Callout Description 1 Slot for a cable-type security lock 2 USB host for USB flash drive 3 USB 3.0 interface port 4 Power supply input Back view (5000 s5 and 7000 s3 models) Identify the parts on the back of the scanner. 4 Chapter 1 Product overview ENWW
1 23 Table 1-3 Back view (2000 s2 models) Callout Description 1 Slot for a cable-type security lock 2 USB 3.0 interface port 3 Power supply input Back view (3000 s4 models) Identify the parts on the back of the scanner. 1 23 4 Table 1-4 Back view (3000 s4 models) Callout Description 1 Slot for a cable-type security lock 2 USB host for USB flash drive 3 USB 3.0 interface port 4 Power supply input Back view (5000 s5 and 7000 s3 models) Identify the parts on the back of the scanner. 4 Chapter 1 Product overview ENWW
User Guide
Page 16
Back view (N7000 snw1 models) Identify the parts on the back of the scanner. 1 2 32 4 5 Table 1-7 Back view (N7000 snw1models) Callout Description 1 Slot for a cable-type security lock 2 LAN port 3 USB host for USB flash drive 4 USB 3.0 interface port 5 Power supply input Serial number and product number location The serial and product numbers label is located on and off. 6 Chapter 1 Product overview ENWW Control panel view (2000 s2 and 3000 s4 models) Use the buttons on the control panel to start or cancel a scan, and to turn the unit on the rear cover.
Back view (N7000 snw1 models) Identify the parts on the back of the scanner. 1 2 32 4 5 Table 1-7 Back view (N7000 snw1models) Callout Description 1 Slot for a cable-type security lock 2 LAN port 3 USB host for USB flash drive 4 USB 3.0 interface port 5 Power supply input Serial number and product number location The serial and product numbers label is located on and off. 6 Chapter 1 Product overview ENWW Control panel view (2000 s2 and 3000 s4 models) Use the buttons on the control panel to start or cancel a scan, and to turn the unit on the rear cover.
User Guide
Page 17
... the Simplex Scan button to initiate a one-sided scan. 5 Cancel button Press the Cancel button to turn on and off the scanner. 1 234 Table 1-8 Control panel view (2000 s2 and 3000 s4 models) Callout Name Description 1 Power button and LED Press the Power button to open the... HP Scanner Tools Utility. A lit Power LED indicates that the scanner is turned on. 2 Scan button Press the Scan button to initiate a scan. 3 Error LED A ...
... the Simplex Scan button to initiate a one-sided scan. 5 Cancel button Press the Cancel button to turn on and off the scanner. 1 234 Table 1-8 Control panel view (2000 s2 and 3000 s4 models) Callout Name Description 1 Power button and LED Press the Power button to open the... HP Scanner Tools Utility. A lit Power LED indicates that the scanner is turned on. 2 Scan button Press the Scan button to initiate a scan. 3 Error LED A ...
User Guide
Page 21
... Linux: For information and scan drivers for the scanner: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models...
... Linux: For information and scan drivers for the scanner: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models...
User Guide
Page 22
.../support for the product: 12 Chapter 1 Product overview ENWW For additional instructions, go to HP support on the country/region where the product is large enough to accommodate the scanner. 1 3 3 2 Table 1-13 Product dimensions Model 1. Go to a socket-outlet with the product. This will damage the ... CAUTION: Power requirements are based on the web. Do not convert operating voltages. Depth 172 mm (6.8 in) 198 mm (7.8 in ) 2. Height 2000 s2, 3000 s4 and N4000 snw1 models 154 mm (6.1 in) 5000 s5, 7000 s3 and N7000 snw1 models 190 mm (7.5 in ) 3. Ensure to ...
.../support for the product: 12 Chapter 1 Product overview ENWW For additional instructions, go to HP support on the country/region where the product is large enough to accommodate the scanner. 1 3 3 2 Table 1-13 Product dimensions Model 1. Go to a socket-outlet with the product. This will damage the ... CAUTION: Power requirements are based on the web. Do not convert operating voltages. Depth 172 mm (6.8 in) 198 mm (7.8 in ) 2. Height 2000 s2, 3000 s4 and N4000 snw1 models 154 mm (6.1 in) 5000 s5, 7000 s3 and N7000 snw1 models 190 mm (7.5 in ) 3. Ensure to ...
User Guide
Page 45
ENWW Load originals 35 For the output tray, slide the tray out from underneath the scanner, unfold the first extension, and then slide the second extension outward. NOTE: For sheets longer than Letter or A4, such as Legal, leave the second ... x 148 mm (4.1 x 5.8 in) ● ISO A7: 74 x 104 mm (2.9 x 4.1 in) ● ISO A8: 52 x 74 mm (2 x 2.9 in ) - Maximum: 216 x 3100 mm (8.5 x 122 in) Load documents (2000 s2, 3000 s4, and N4000 snw1 models) To load documents into the input tray, follow these steps: 1. Open the document input and output trays, and then...
ENWW Load originals 35 For the output tray, slide the tray out from underneath the scanner, unfold the first extension, and then slide the second extension outward. NOTE: For sheets longer than Letter or A4, such as Legal, leave the second ... x 148 mm (4.1 x 5.8 in) ● ISO A7: 74 x 104 mm (2.9 x 4.1 in) ● ISO A8: 52 x 74 mm (2 x 2.9 in ) - Maximum: 216 x 3100 mm (8.5 x 122 in) Load documents (2000 s2, 3000 s4, and N4000 snw1 models) To load documents into the input tray, follow these steps: 1. Open the document input and output trays, and then...
User Guide
Page 50
...not tap the top edge of the pages pointing into the input tray, follow these steps: 1. Verify that has been folded or frayed. 7. Load cards (2000 s2, 3000 s4, and N4000 snw1 models) To load cards into the feeder. TIP: Avoid feeding a document with a leading edge that the paper guides are aligned... with the edges of cards face down with the short dimension parallel to the paper guides. 40 Chapter 2 Use the scanner ENWW Load the stack of the stack. Load the pages face down in landscape orientation, with the top of the stack after you have placed...
...not tap the top edge of the pages pointing into the input tray, follow these steps: 1. Verify that has been folded or frayed. 7. Load cards (2000 s2, 3000 s4, and N4000 snw1 models) To load cards into the feeder. TIP: Avoid feeding a document with a leading edge that the paper guides are aligned... with the edges of cards face down with the short dimension parallel to the paper guides. 40 Chapter 2 Use the scanner ENWW Load the stack of the stack. Load the pages face down in landscape orientation, with the top of the stack after you have placed...
User Guide
Page 54
...folded sheets or fragile originals placed in a plastic carrier sheet. Use the arrow buttons to select the scan profile you refrain from selecting a profile, the scanner will use the default scan profile. 3. The thick media switch is enabled for most media. TIP: To cancel a scan, press the Cancel button ...Duplex Scan button. Start a scan from the hardware Learn how to start a scan from the control panel. ● Scan from the control panel buttons (2000 s2 and 3000 s4 models) ● Scan from the control panel buttons (5000 s5 and 7000 s3 models) ● Scan from the touch screen (N4000 ...
...folded sheets or fragile originals placed in a plastic carrier sheet. Use the arrow buttons to select the scan profile you refrain from selecting a profile, the scanner will use the default scan profile. 3. The thick media switch is enabled for most media. TIP: To cancel a scan, press the Cancel button ...Duplex Scan button. Start a scan from the hardware Learn how to start a scan from the control panel. ● Scan from the control panel buttons (2000 s2 and 3000 s4 models) ● Scan from the control panel buttons (5000 s5 and 7000 s3 models) ● Scan from the touch screen (N4000 ...
User Guide
Page 71
... select Screen Recalibration. 4. Recalibration complete will display when the process is completed. Follow the onscreen instructions to care for and maintain the scanner. ● Test and calibrate the touch screen ● Clean the product ● Replace parts ● Order parts and accessories For... home page: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ●...
... select Screen Recalibration. 4. Recalibration complete will display when the process is completed. Follow the onscreen instructions to care for and maintain the scanner. ● Test and calibrate the touch screen ● Clean the product ● Replace parts ● Order parts and accessories For... home page: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ●...
User Guide
Page 74
... the toner has not fused. 64 Chapter 3 Care and maintenance ENWW Windows: Launch the HP Scanner Tools Utility, and then click the Maintenance tab. 5. macOS (2000 s2 and 3000 s4 models): Press the Scan button to feed the cloth through the scanner. 3. Load the unfolded cloth into the paper path. ● The scanned images are...
... the toner has not fused. 64 Chapter 3 Care and maintenance ENWW Windows: Launch the HP Scanner Tools Utility, and then click the Maintenance tab. 5. macOS (2000 s2 and 3000 s4 models): Press the Scan button to feed the cloth through the scanner. 3. Load the unfolded cloth into the paper path. ● The scanned images are...
User Guide
Page 78
Parts might need to be replaced when indicated by the HP Scanner Tools Utility, or if the scanner is not working correctly. ● Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models) ● Replace the roller kit (5000 s5, 7000 s3 and N7000 snw1 models) The roller replacement kit includes the following replacement parts: ● Pickup rollers ● Separation rollers The replacement kit also includes detailed instructions for replacing each of these parts. 68 Chapter 3 Care and maintenance ENWW Replace parts Replacing parts when necessary helps ensure high-quality scans.
Parts might need to be replaced when indicated by the HP Scanner Tools Utility, or if the scanner is not working correctly. ● Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models) ● Replace the roller kit (5000 s5, 7000 s3 and N7000 snw1 models) The roller replacement kit includes the following replacement parts: ● Pickup rollers ● Separation rollers The replacement kit also includes detailed instructions for replacing each of these parts. 68 Chapter 3 Care and maintenance ENWW Replace parts Replacing parts when necessary helps ensure high-quality scans.
User Guide
Page 79
... the rollers under warranty or standard service agreements. Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models) The following conditions: ● Windows: When the Maintenance Recommended dialog indicates they are due for maintenance. ● If the scanner experiences repeated document jams. NOTE: HP recommends replacing the rollers every 100,000 scans.
... the rollers under warranty or standard service agreements. Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models) The following conditions: ● Windows: When the Maintenance Recommended dialog indicates they are due for maintenance. ● If the scanner experiences repeated document jams. NOTE: HP recommends replacing the rollers every 100,000 scans.
User Guide
Page 84
...scanner, see the HP scanner parts website at the same time to close the hatch. 4. Press the Power button to log this replacement activity and update the roller replacement history. Remove and replace the rollers as described in the following table can be ordered online. Replacement pickup and separation rollers for 2000 s2..., 3000 s4 6FW06-60001 and N4000 snw1 models. b. Order parts and accessories The maintenance parts in the instructions included with the replacement kit. 3. a. Press firmly on the scanner. 5. Under Record ...
...scanner, see the HP scanner parts website at the same time to close the hatch. 4. Press the Power button to log this replacement activity and update the roller replacement history. Remove and replace the rollers as described in the following table can be ordered online. Replacement pickup and separation rollers for 2000 s2..., 3000 s4 6FW06-60001 and N4000 snw1 models. b. Order parts and accessories The maintenance parts in the instructions included with the replacement kit. 3. a. Press firmly on the scanner. 5. Under Record ...