Maintenance and Service Guide
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... 65 Solving network problems ...66 Network driver does not detect network controller 66 Network status link light never blinks ...66 Diagnostics reports a failure ...66 Diagnostics passes, but the computer does not communicate with the network 67 Network controller stopped working when an expansion board was added to the computer 67 Network controller stops working without apparent cause 67 Cannot connect to network server when attempting remote system installation 67 System setup utility reports unprogrammed EEPROM 68 Solving memory problems ...69...
... 65 Solving network problems ...66 Network driver does not detect network controller 66 Network status link light never blinks ...66 Diagnostics reports a failure ...66 Diagnostics passes, but the computer does not communicate with the network 67 Network controller stopped working when an expansion board was added to the computer 67 Network controller stops working without apparent cause 67 Cannot connect to network server when attempting remote system installation 67 System setup utility reports unprogrammed EEPROM 68 Solving memory problems ...69...
Maintenance and Service Guide
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...button 4 USB SuperSpeed ports (3) 8 Hard drive activity light NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, or CTIA style headsets. Keep these numbers available when contacting customer service for powered audio devices NOTE: Your model might have additional optional ports available from HP. Table 1-2 Rear panel components and their descriptions (continued) Item Component Item Component 2 Memory card reader (select models only) 6 Audio-out (headphone)/Audio-in BIOS F10 Setup. The specific graphics card installed...
...button 4 USB SuperSpeed ports (3) 8 Hard drive activity light NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, or CTIA style headsets. Keep these numbers available when contacting customer service for powered audio devices NOTE: Your model might have additional optional ports available from HP. Table 1-2 Rear panel components and their descriptions (continued) Item Component Item Component 2 Memory card reader (select models only) 6 Audio-out (headphone)/Audio-in BIOS F10 Setup. The specific graphics card installed...
Maintenance and Service Guide
Page 60
... warranty upgrades (Care Packs), call your system. ● Remove any software that was recently installed. ● Restore the system from the Recovery Disc Set that help you diagnose the problem. ● Press and hold any key if the system beeps. The blinking lights are using a printer, you need a driver for that model printer. ● Remove all bootable media (such as power is on. ● Check the power light on the hard drive. IMPORTANT: Restoring the...
... warranty upgrades (Care Packs), call your system. ● Remove any software that was recently installed. ● Restore the system from the Recovery Disc Set that help you diagnose the problem. ● Press and hold any key if the system beeps. The blinking lights are using a printer, you need a driver for that model printer. ● Remove all bootable media (such as power is on. ● Check the power light on the hard drive. IMPORTANT: Restoring the...
Maintenance and Service Guide
Page 62
... select Control Panel. See the Removal and Replacement section for RTC battery replacement. In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. Tap the touch-sensitive button to troubleshoot the computer. 52 Chapter 5 Troubleshooting without diagnostics ENWW Cause RTC (real-time clock) battery may need to troubleshoot the computer. Cannot remove computer cover or access panel Use this information to toggle the mute on installing a new battery, or...
... select Control Panel. See the Removal and Replacement section for RTC battery replacement. In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. Tap the touch-sensitive button to troubleshoot the computer. 52 Chapter 5 Troubleshooting without diagnostics ENWW Cause RTC (real-time clock) battery may need to troubleshoot the computer. Cannot remove computer cover or access panel Use this information to toggle the mute on installing a new battery, or...
Maintenance and Service Guide
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... turn on the screen. Run the Computer Setup utility and ensure that does not cause a resource conflict. If you install a non-plug and play device, Windows automatically recognizes the device and configures the computer. changes. Use Windows Device Manager to verify the proper installation. Beeps and blinking lights are not bent down. If you install a plug and play device, you add or remove hardware, such as part of new external device are loose or power cables are disabled in the wrong location. In Windows, use Computer Setup...
... turn on the screen. Run the Computer Setup utility and ensure that does not cause a resource conflict. If you install a non-plug and play device, Windows automatically recognizes the device and configures the computer. changes. Use Windows Device Manager to verify the proper installation. Beeps and blinking lights are not bent down. If you install a plug and play device, you add or remove hardware, such as part of new external device are loose or power cables are disabled in the wrong location. In Windows, use Computer Setup...
Maintenance and Service Guide
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.... Cannot connect to network server when attempting remote system installation Use this information to the incorrect connector. The network controller is attached to troubleshoot the computer. Network controller stopped working without apparent cause Use this computer. Be sure that the drivers were not accidentally deleted when the drivers for this information to troubleshoot the computer. The cable is not configured for a new expansion board were installed. Network controller stops working when an expansion board was added to...
.... Cannot connect to network server when attempting remote system installation Use this information to the incorrect connector. The network controller is attached to troubleshoot the computer. Network controller stopped working without apparent cause Use this computer. Be sure that the drivers were not accidentally deleted when the drivers for this information to troubleshoot the computer. The cable is not configured for a new expansion board were installed. Network controller stops working when an expansion board was added to...
Maintenance and Service Guide
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... start. Type control panel in these tables. Select the Cookies and website data check box, and click the Delete button. Cookies are corrupted. (A "cookie" is installed, and set up properly. Solution Log on to bad weather. Solving internet access problems If you encounter internet access problems, consult your ISP and launch the program. 72 Chapter 5 Troubleshooting without diagnostics ENWW Verify Internet settings, or contact your ISP. Cable/DSL service...
... start. Type control panel in these tables. Select the Cookies and website data check box, and click the Delete button. Cookies are corrupted. (A "cookie" is installed, and set up properly. Solution Log on to bad weather. Solving internet access problems If you encounter internet access problems, consult your ISP and launch the program. 72 Chapter 5 Troubleshooting without diagnostics ENWW Verify Internet settings, or contact your ISP. Cable/DSL service...
Maintenance and Service Guide
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... Factory Defaults and Restores the factory system configuration settings to the correct location on the hardware configuration. The HP BIOS Update and Recovery application included in the Security menu. System IDs Lets you to set or view data that is unique to a formatted USB flash media device. NOTE: Support for specific Computer Setup options can vary, depending on the hard drive or USB device. Table 6-1 Computer Setup-Main (continued) Option Description ■ Daily ■ Weekly ■ Monthly (default) ● Network Configuration Settings ● Update BIOS Using...
... Factory Defaults and Restores the factory system configuration settings to the correct location on the hardware configuration. The HP BIOS Update and Recovery application included in the Security menu. System IDs Lets you to set or view data that is unique to a formatted USB flash media device. NOTE: Support for specific Computer Setup options can vary, depending on the hard drive or USB device. Table 6-1 Computer Setup-Main (continued) Option Description ■ Daily ■ Weekly ■ Monthly (default) ● Network Configuration Settings ● Update BIOS Using...
Maintenance and Service Guide
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..., running legacy graphics cards, booting to legacy devices, and so on. Set this setting alters the Secure Boot key list to support Device Guard. UEFI and Windows Secure Boot only allow code signed by preapproved digital certificates to run during the firmware and OS boot process. ● Legacy Support Enable and Secure Boot Disable ● Legacy Support Disable and Secure Boot Enable ● Legacy Support Disable and Secure Boot Disable Default is disabled. Table 6-3 Computer Setup-Advanced (for Device Guard Use Requires BIOS Administrator password to be configured...
..., running legacy graphics cards, booting to legacy devices, and so on. Set this setting alters the Secure Boot key list to support Device Guard. UEFI and Windows Secure Boot only allow code signed by preapproved digital certificates to run during the firmware and OS boot process. ● Legacy Support Enable and Secure Boot Disable ● Legacy Support Disable and Secure Boot Enable ● Legacy Support Disable and Secure Boot Disable Default is disabled. Table 6-3 Computer Setup-Advanced (for Device Guard Use Requires BIOS Administrator password to be configured...
Maintenance and Service Guide
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Default is applicable to disable the collaboration buttons. Default is low. Video memory size Use this option to Network. This function is Boot to manage graphics memory allocation. Collaboration Buttons Clear to normal audio playback in the operating system and does not affect the error or warning beeps during POST. Default is disabled. LAN/WLAN auto switching Select to enable wake on WLAN Select to enable auto switching between a wired and wireless connection. Wake on WLAN. Default is disabled. M.2 USB/Bluetooth Select to disable the integrated...
Default is applicable to disable the collaboration buttons. Default is low. Video memory size Use this option to Network. This function is Boot to manage graphics memory allocation. Collaboration Buttons Clear to normal audio playback in the operating system and does not affect the error or warning beeps during POST. Default is disabled. LAN/WLAN auto switching Select to enable wake on WLAN Select to enable auto switching between a wired and wireless connection. Wake on WLAN. Default is disabled. M.2 USB/Bluetooth Select to disable the integrated...
Maintenance and Service Guide
Page 101
... enable Full Boot to run all of the ROM-based system tests and takes longer to see Computer Setup (F10) Utility on the screen. You can take to the POST Messages Enabled mode during POST, such as the memory test. Table 7-1 POST numeric codes and text messages Control panel message Description 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. If an expansion board was recently added, remove it is a fast startup...
... enable Full Boot to run all of the ROM-based system tests and takes longer to see Computer Setup (F10) Utility on the screen. You can take to the POST Messages Enabled mode during POST, such as the memory test. Table 7-1 POST numeric codes and text messages Control panel message Description 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. If an expansion board was recently added, remove it is a fast startup...
Maintenance and Service Guide
Page 102
... save the memory boot (memory added or removed). Replace DIMM with the chipset. 1. Clear CMOS. 2. If the problem persists, replace the RTC battery. If third-party memory has been added, test using HP-only memory. 4. Try another memory socket. 3. Rearrange the DIMMs so that memory modules are installed properly. 3. Reset the date and time under Control Panel (You can also use Computer Setup). Check for RTC battery replacement. 163-Time & Date Not Set CMOS jumper might need to be replaced. Be sure...
... save the memory boot (memory added or removed). Replace DIMM with the chipset. 1. Clear CMOS. 2. If the problem persists, replace the RTC battery. If third-party memory has been added, test using HP-only memory. 4. Try another memory socket. 3. Rearrange the DIMMs so that memory modules are installed properly. 3. Reset the date and time under Control Panel (You can also use Computer Setup). Check for RTC battery replacement. 163-Time & Date Not Set CMOS jumper might need to be replaced. Be sure...
Maintenance and Service Guide
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...the keys are depressed. 4. Replace the system board. 501-Display Adapter Failure Graphics display controller. 1. Replace fan. 514-CPU or Chassis Fan not Detected Fan is giving correct error message. Reseat fan cable. 3. Clear CMOS. 2. Reseat fan. 2. Check connector for memory support information. 301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off . 2. Replace the keyboard. 4. Verify that will soon fail. (Some hard drives 1. Reseat fan cable. 3. Run the Drive Protection System test under Using F2 ENWW POST numeric codes...
...the keys are depressed. 4. Replace the system board. 501-Display Adapter Failure Graphics display controller. 1. Replace fan. 514-CPU or Chassis Fan not Detected Fan is giving correct error message. Reseat fan cable. 3. Clear CMOS. 2. Reseat fan. 2. Check connector for memory support information. 301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off . 2. Replace the keyboard. 4. Verify that will soon fail. (Some hard drives 1. Reseat fan cable. 3. Run the Drive Protection System test under Using F2 ENWW POST numeric codes...
Maintenance and Service Guide
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... : ● Remove and retain the storage drive. - Clear the contents of the screen. e. g. If a DriveLock password is set , select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. i. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to proceed. Reboot the system. a. Select Hard Drive Utilities. Select System IDs, and then select Asset Tracking Number. Select the Main menu, and then select Reset BIOS Security...
... : ● Remove and retain the storage drive. - Clear the contents of the screen. e. g. If a DriveLock password is set , select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. i. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to proceed. Reboot the system. a. Select Hard Drive Utilities. Select System IDs, and then select Asset Tracking Number. Select the Main menu, and then select Reset BIOS Security...
Maintenance and Service Guide
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How is data entered into this memory retain data when power is removed? module is installed in select Elite or Z models. Management Engine Code is programmed at the factory. Code is updated. Bluetooth flash 2 megabits No Yes Stores Bluetooth flash is A utility must be used for manuals and specific product information, and then follow the on - Does this memory? What is the purpose of this ROM in an inappropriate manner...
How is data entered into this memory retain data when power is removed? module is installed in select Elite or Z models. Management Engine Code is programmed at the factory. Code is updated. Bluetooth flash 2 megabits No Yes Stores Bluetooth flash is A utility must be used for manuals and specific product information, and then follow the on - Does this memory? What is the purpose of this ROM in an inappropriate manner...
Maintenance and Service Guide
Page 135
... battery replacement 43 beep codes 95 blinking lights 95 boot order, changing 112 booting options Full Boot 91 Quick Boot 91 C cable management 11, 19, 20 cable pinouts, SATA data 11, 19 cables 9 changing a Power-On password 99 changing a Setup password 99 cleaning computer 11, 16 mouse 11, 16, 17 safety precautions 11, 16 CMOS clearing and resetting 99 components front panel 1 rear panel 2 computer cleaning 11, 16 Computer Setup access problem 51 Advanced menu 83 Main menu 76 Security menu 79 Computer Setup Utility 75 country power cord set...
... battery replacement 43 beep codes 95 blinking lights 95 boot order, changing 112 booting options Full Boot 91 Quick Boot 91 C cable management 11, 19, 20 cable pinouts, SATA data 11, 19 cables 9 changing a Power-On password 99 changing a Setup password 99 cleaning computer 11, 16 mouse 11, 16, 17 safety precautions 11, 16 CMOS clearing and resetting 99 components front panel 1 rear panel 2 computer cleaning 11, 16 Computer Setup access problem 51 Advanced menu 83 Main menu 76 Security menu 79 Computer Setup Utility 75 country power cord set...
Maintenance and Service Guide
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... 5 operating voltage range 123 removal and replacement 42 Power-On password 99, 100 printer problems 61 problems audio 59 Computer Setup 51 F10 Setup 51 flash drive 71 general 51 hard drive 57 hardware installation 64 internet access 72 keyboard 63 memory 69 mouse 63 network 66 power 55 printer 61 software 73 processor illustrated 5 removal and replacement 40 product features 1 product ID locations 2 R rear panel components 2 recovery 109, 111 discs 111 media 111 USB flash drive 111 recovery media 110 creating using HP Cloud Recovery Download Tool 110 creating using Windows tools 110 Remote HP...
... 5 operating voltage range 123 removal and replacement 42 Power-On password 99, 100 printer problems 61 problems audio 59 Computer Setup 51 F10 Setup 51 flash drive 71 general 51 hard drive 57 hardware installation 64 internet access 72 keyboard 63 memory 69 mouse 63 network 66 power 55 printer 61 software 73 processor illustrated 5 removal and replacement 40 product features 1 product ID locations 2 R rear panel components 2 recovery 109, 111 discs 111 media 111 USB flash drive 111 recovery media 110 creating using HP Cloud Recovery Download Tool 110 creating using Windows tools 110 Remote HP...
User Guide
Page 12
....hp.com/support and follow the instructions to find your product. QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. The warranty might provide a printed warranty in the box. The documentation incudes this user guide and the Maintenance and Service Guide. Sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Technical specifications...
....hp.com/support and follow the instructions to find your product. QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. The warranty might provide a printed warranty in the box. The documentation incudes this user guide and the Maintenance and Service Guide. Sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Technical specifications...
User Guide
Page 45
... onscreen instructions. Select the Start button, and then select HP Help and Support. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. b. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. or - Select HP PC Hardware Diagnostics Windows. - Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - Type support in the taskbar. The screen displays one of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is functioning properly. Downloading HP...
... onscreen instructions. Select the Start button, and then select HP Help and Support. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. b. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. or - Select HP PC Hardware Diagnostics Windows. - Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - Type support in the taskbar. The screen displays one of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is functioning properly. Downloading HP...
User Guide
Page 58
... changing 13 P product ID location 7 product information 1 R rear panel components 6 recovery 32 discs 33 HP Recovery partition 33 media 33 USB flash drive 33 recovery media creating using HP Cloud Recovery Download Tool 32 creating using Windows tools 32 Remote HP PC Hardware Diagnostics UEFI settings customizing 38 using 38 removing bezel blank 10 computer access panel 9 dust filter 12 expansion card 18 front bezel 11 hard drive 24 slim optical drive 22 resources, accessibility 46 restoring 32 S Section 508 accessibility standards 45 security cable 31 cable lock 30 serial number location...
... changing 13 P product ID location 7 product information 1 R rear panel components 6 recovery 32 discs 33 HP Recovery partition 33 media 33 USB flash drive 33 recovery media creating using HP Cloud Recovery Download Tool 32 creating using Windows tools 32 Remote HP PC Hardware Diagnostics UEFI settings customizing 38 using 38 removing bezel blank 10 computer access panel 9 dust filter 12 expansion card 18 front bezel 11 hard drive 24 slim optical drive 22 resources, accessibility 46 restoring 32 S Section 508 accessibility standards 45 security cable 31 cable lock 30 serial number location...
