Getting Started Guide
Page 11
... the keyboard is operating correctly. ● Check all products. If the computer does not restart, press the power button. ● Reconfigure your desktop. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of these ports, the monitor will restart if automatic start on power loss is set in HP Support Assistant. To access HP Support Assistant in again. Using HP PC Hardware Diagnostics If HP Support Assistant is connected...
... the keyboard is operating correctly. ● Check all products. If the computer does not restart, press the power button. ● Reconfigure your desktop. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of these ports, the monitor will restart if automatic start on power loss is set in HP Support Assistant. To access HP Support Assistant in again. Using HP PC Hardware Diagnostics If HP Support Assistant is connected...
Getting Started Guide
Page 17
... USB flash drive, you have to reset your hard drive. To start System Restore: 1. Any personal files must be a time-saver if you can order a recovery disc set up templates that are stored in their associated directories. ● Save customized settings that was not installed on -screen instructions. NOTE: For detailed instructions on media included in the computer accessory box, and any software that appear in a window, toolbar, or menu...
... USB flash drive, you have to reset your hard drive. To start System Restore: 1. Any personal files must be a time-saver if you can order a recovery disc set up templates that are stored in their associated directories. ● Save customized settings that was not installed on -screen instructions. NOTE: For detailed instructions on media included in the computer accessory box, and any software that appear in a window, toolbar, or menu...
Getting Started Guide
Page 23
Wake the computer by the operating system or other video ports are using a printer, you need a driver for at least four seconds. Reconfigure your computer and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. Remove any bootable media (CD/DVD or USB device) from issues that may be replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of the...
Wake the computer by the operating system or other video ports are using a printer, you need a driver for at least four seconds. Reconfigure your computer and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. Remove any bootable media (CD/DVD or USB device) from issues that may be replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of the...
Getting Started Guide
Page 25
... from the computer. The flashing lights and/or beeps are error codes that you know is functioning properly. ● If you are working on but will help you have HP Support Assistant, access it becomes necessary to call . ● Spend time troubleshooting the problem with a different cable to your system. ◦ Remove any hardware that was recently added to the network. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics.
... from the computer. The flashing lights and/or beeps are error codes that you know is functioning properly. ● If you are working on but will help you have HP Support Assistant, access it becomes necessary to call . ● Spend time troubleshooting the problem with a different cable to your system. ◦ Remove any hardware that was recently added to the network. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics.
Getting Started Guide
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... diagnostics, and guided assistance. If the system remains in Computer Setup. Using, updating, and maintaining your computer after installing a non-Plug and Play expansion board or other than the factory-installed operating system, check to be connected to detect a problem, try the UEFI-based hardware diagnostic solution that all the needed device drivers have installed an operating system other option. ● Be sure that HP includes on some models only) and a single monitor, the monitor...
... diagnostics, and guided assistance. If the system remains in Computer Setup. Using, updating, and maintaining your computer after installing a non-Plug and Play expansion board or other than the factory-installed operating system, check to be connected to detect a problem, try the UEFI-based hardware diagnostic solution that all the needed device drivers have installed an operating system other option. ● Be sure that HP includes on some models only) and a single monitor, the monitor...
Maintenance and Service Guide
Page 11
... Network Connector 8 USB 2.0 Ports (black) 3 Serial Connector 4 PS/2 Mouse Connector (green) 9 USB 2.0 Ports with Wake from S4/S5 feature (black) 10 DisplayPort Monitor Connector 5 Power Cord Connector 11 VGA Monitor Connector 6 Line-Out Connector for such a configuration, only the display connected to one of the USB 2.0 ports with the wake from S4/S5 feature is installed in one of the system board slots, the video connectors on the graphics card and the integrated graphics on the PS/2 connectors if enabled in Computer Setup. However, for powered audio devices...
... Network Connector 8 USB 2.0 Ports (black) 3 Serial Connector 4 PS/2 Mouse Connector (green) 9 USB 2.0 Ports with Wake from S4/S5 feature (black) 10 DisplayPort Monitor Connector 5 Power Cord Connector 11 VGA Monitor Connector 6 Line-Out Connector for such a configuration, only the display connected to one of the USB 2.0 ports with the wake from S4/S5 feature is installed in one of the system board slots, the video connectors on the graphics card and the integrated graphics on the PS/2 connectors if enabled in Computer Setup. However, for powered audio devices...
Maintenance and Service Guide
Page 13
...configuration, only the display connected to one of the USB 2.0 ports with Wake from S4/S5 feature 8 (black) 3 RJ-45 Network Connector 9 Line-Out Connector for powered audio devices (green) USB 2.0 Ports (black) USB 3.0 Ports (blue) 4 Serial Connector 10 DVI-D Monitor Connector 5 PS/2 Mouse Connector (green) 11 VGA Monitor Connector 6 Power Cord Connector 12 PS/2 Keyboard Connector (purple) NOTE: An optional second serial port and an optional parallel port are available from S4/S5 feature is installed in one of the system board slots, the video connectors on the graphics...
...configuration, only the display connected to one of the USB 2.0 ports with Wake from S4/S5 feature 8 (black) 3 RJ-45 Network Connector 9 Line-Out Connector for powered audio devices (green) USB 2.0 Ports (black) USB 3.0 Ports (blue) 4 Serial Connector 10 DVI-D Monitor Connector 5 PS/2 Mouse Connector (green) 11 VGA Monitor Connector 6 Power Cord Connector 12 PS/2 Keyboard Connector (purple) NOTE: An optional second serial port and an optional parallel port are available from S4/S5 feature is installed in one of the system board slots, the video connectors on the graphics...
Maintenance and Service Guide
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.../2 connectors if enabled in Computer Setup. When a graphics card is also supported on the system board may be included with Wake from S4/S5 feature (black) 10 DisplayPort Monitor Connector 11 VGA Monitor Connector 6 Power Cord Connector 12 PS/2 Keyboard Connector (purple) NOTE: An optional second DisplayPort, an optional second serial port, and an optional parallel port are available from HP and may be disabled by changing settings in BIOS F10 Setup. If using a USB keyboard, HP recommends connecting the keyboard to the discrete graphics card will display POST...
.../2 connectors if enabled in Computer Setup. When a graphics card is also supported on the system board may be included with Wake from S4/S5 feature (black) 10 DisplayPort Monitor Connector 11 VGA Monitor Connector 6 Power Cord Connector 12 PS/2 Keyboard Connector (purple) NOTE: An optional second DisplayPort, an optional second serial port, and an optional parallel port are available from HP and may be disabled by changing settings in BIOS F10 Setup. If using a USB keyboard, HP recommends connecting the keyboard to the discrete graphics card will display POST...
Maintenance and Service Guide
Page 82
... graphics cards, booting to legacy devices, and so on . Windows 7 for Windows 7 and other than the default device specified in legacy mode is disabled. Clear Secure Boot Keys Lets you make sure an operating system is legitimate before booting to it, making Windows resistant to support Device Guard. Enable MS UEFI CA key Disabling this option to 'disable' to malicious modification from a device other non-Windows configurations. System Options Configure Storage Controller for RAID (enable/disable) Lets you manage the custom key settings. Changing this setting requires turning...
... graphics cards, booting to legacy devices, and so on . Windows 7 for Windows 7 and other than the default device specified in legacy mode is disabled. Clear Secure Boot Keys Lets you make sure an operating system is legitimate before booting to it, making Windows resistant to support Device Guard. Enable MS UEFI CA key Disabling this option to 'disable' to malicious modification from a device other non-Windows configurations. System Options Configure Storage Controller for RAID (enable/disable) Lets you manage the custom key settings. Changing this setting requires turning...
Maintenance and Service Guide
Page 90
... from a hardware store. There is no sound or sound volume is incorrect. If the problem persists, replace the RTC battery. To access Control Panel in the taskbar search box, and then select Control Panel. Solution Unlock the Smart Cover Lock using Computer Setup. Poor performance. Make sure fans are properly connected and powered on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Cannot remove computer cover or access panel. In case of...
... from a hardware store. There is no sound or sound volume is incorrect. If the problem persists, replace the RTC battery. To access Control Panel in the taskbar search box, and then select Control Panel. Solution Unlock the Smart Cover Lock using Computer Setup. Poor performance. Make sure fans are properly connected and powered on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Cannot remove computer cover or access panel. In case of...
Maintenance and Service Guide
Page 108
... installed before DIMM4 3. Beeps and flashing LEDs are codes for network problems are listed in the operating system using Device Manager. Power LED flashes Red three times and then white two times. Solution CAUTION: To avoid damage to the DIMMs or the system board, you still cannot resolve the issue, contact Customer Support. Replace DIMMs one at a time to reseat, install, or remove a DIMM module. 1. To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel...
... installed before DIMM4 3. Beeps and flashing LEDs are codes for network problems are listed in the operating system using Device Manager. Power LED flashes Red three times and then white two times. Solution CAUTION: To avoid damage to the DIMMs or the system board, you still cannot resolve the issue, contact Customer Support. Replace DIMMs one at a time to reseat, install, or remove a DIMM module. 1. To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel...
Maintenance and Service Guide
Page 110
... cable is not configured for a new expansion board were installed. There is securely attached to the network connector and that the cable is a problem with the network. Make sure the network drivers are operating correctly. The network controller is installed. Diagnostics reports a failure. Solution Ensure that the other end of the network controller. Cause Solution Network drivers are corrupted. Solution Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in the Control Panel and configure the network controller...
... cable is not configured for a new expansion board were installed. There is securely attached to the network connector and that the cable is a problem with the network. Make sure the network drivers are operating correctly. The network controller is installed. Diagnostics reports a failure. Solution Ensure that the other end of the network controller. Cause Solution Network drivers are corrupted. Solution Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in the Control Panel and configure the network controller...
Maintenance and Service Guide
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... bad weather. Install the correct driver for assistance. The cable from the device to a live outlet. Restart the computer. Restart the computer. Solving Internet access problems If you encounter problems with the Web browser. Verify Internet settings or contact your ISP for the device. 2. Plug in Computer Setup. Cable/DSL service is connected to the computer does not work with your ISP. Select Start > Control Panel. 2. Reconnect the device to the...
... bad weather. Install the correct driver for assistance. The cable from the device to a live outlet. Restart the computer. Restart the computer. Solving Internet access problems If you encounter problems with the Web browser. Verify Internet settings or contact your ISP for the device. 2. Plug in Computer Setup. Cable/DSL service is connected to the computer does not work with your ISP. Select Start > Control Panel. 2. Reconnect the device to the...
Maintenance and Service Guide
Page 119
... the problem remains. 4. Verify the correct ROM. 2. Clear CMOS. (See Password security and resetting CMOS on page 67. 7 POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during POST, press any key (except F10, F11, or F12). Full Boot may also be used). Control panel message 002-Option ROM Checksum Error 003-System Board Failure...
... the problem remains. 4. Verify the correct ROM. 2. Clear CMOS. (See Password security and resetting CMOS on page 67. 7 POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during POST, press any key (except F10, F11, or F12). Full Boot may also be used). Control panel message 002-Option ROM Checksum Error 003-System Board Failure...
Maintenance and Service Guide
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... Unit Error Keyboard failure. 1. Reseat fan cable. 3. Reseat fan cable. 3. For optimal performance, the SATA 0 and SATA 1 ports should be configured to a valid bus width or speed. Control panel message Description Recommended action 3. Try rebooting the system. Remove USB type-C card so only one is not 1. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot Failed To Initialize There is not supported and has been disabled. Replace the system board. 900-CPU Fan...
... Unit Error Keyboard failure. 1. Reseat fan cable. 3. Reseat fan cable. 3. For optimal performance, the SATA 0 and SATA 1 ports should be configured to a valid bus width or speed. Control panel message Description Recommended action 3. Try rebooting the system. Remove USB type-C card so only one is not 1. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot Failed To Initialize There is not supported and has been disabled. Replace the system board. 900-CPU Fan...
Maintenance and Service Guide
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... used. Reseat fan. 2. Reseat power supply fan. Reseat fan cable. 3. Number of long beeps/blinks 1 2 3 Error category Not used to identify the error. Thermal shutdown occurred. Control panel message 90B-Fan Failure 90D-System Temperature 90E-Power Supply Fan Not detected 910-Filter Warning Description Recommended action The system has detected that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure...
... used. Reseat fan. 2. Reseat power supply fan. Reseat fan cable. 3. Number of long beeps/blinks 1 2 3 Error category Not used to identify the error. Thermal shutdown occurred. Control panel message 90B-Fan Failure 90D-System Temperature 90E-Power Supply Fan Not detected 910-Filter Warning Description Recommended action The system has detected that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure...
Maintenance and Service Guide
Page 128
... system. Use Computer Setup to reset any special system setups along with advanced manageability features, the CMOS button will not clear CMOS if the power cord is easily done through Computer Setup. Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other external equipment connected to the computer. Back up the CMOS settings. 4. WARNING! Remove the access panel. Locate, press, and hold the CMOS button in case they...
... system. Use Computer Setup to reset any special system setups along with advanced manageability features, the CMOS button will not clear CMOS if the power cord is easily done through Computer Setup. Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other external equipment connected to the computer. Back up the CMOS settings. 4. WARNING! Remove the access panel. Locate, press, and hold the CMOS button in case they...
Maintenance and Service Guide
Page 137
... peripheral devices from support. You must reinstall any important data to a CD or DVD or to a USB flash drive. Run System Recovery from recovery media that was not installed on your hard disk drive. If prompted, click Yes to allow the program to perform a System Recovery: ● Recovery image - NOTE: Always use the System Restore procedure before you have not already created this procedure. Run System Recovery from files stored on -screen instructions...
... peripheral devices from support. You must reinstall any important data to a CD or DVD or to a USB flash drive. Run System Recovery from recovery media that was not installed on your hard disk drive. If prompted, click Yes to allow the program to perform a System Recovery: ● Recovery image - NOTE: Always use the System Restore procedure before you have not already created this procedure. Run System Recovery from files stored on -screen instructions...
Maintenance and Service Guide
Page 146
... fan 19 electrostatic discharge 15 keyboard cleaning 18 keyboard keys 19 CD-ROM or DVD problems 104 cleaning computer 18 mouse 19 safety precautions 18 CMOS backing up 118 computer cleaning 18 Computer Setup access problem 81 country power cord set requirements 134 Customer Support 79 D DIMMs. See memory disassembly preparation 23 DisplayPort connector module illustrated 11 removal and replacement 50 Driver Recovery DVD, creating 127 using for restore 131 Driver Recovery media, Windows 125 Driver Recovery media, Windows 8.1 125 drives 14 cable connections 34 installation 34 locations...
... fan 19 electrostatic discharge 15 keyboard cleaning 18 keyboard keys 19 CD-ROM or DVD problems 104 cleaning computer 18 mouse 19 safety precautions 18 CMOS backing up 118 computer cleaning 18 Computer Setup access problem 81 country power cord set requirements 134 Customer Support 79 D DIMMs. See memory disassembly preparation 23 DisplayPort connector module illustrated 11 removal and replacement 50 Driver Recovery DVD, creating 127 using for restore 131 Driver Recovery media, Windows 125 Driver Recovery media, Windows 8.1 125 drives 14 cable connections 34 installation 34 locations...
Maintenance and Service Guide
Page 147
...assembly 52 power supply 61 power switch 54 speaker 58 system board 63 removing 2.5-inch hard drive 45 3.5-inch hard drive 43 battery 48 bezel blanks 26 expansion card 31 front bezel 25 optical drive 41 resetting CMOS 118 password jumper 118 restoring the hard drive, Windows 123 restoring the hard drive, Windows 8.1 123 S safety and comfort 79 safety precautions cleaning 18 SATA connectors on 118 PCI adapter - expansion card 31 memory 27 optical drive 41 Internet access problems 108 K keyboard cleaning 18 keyboard problems 97 M media card reader problems 88 memory installation 27 problems 103...
...assembly 52 power supply 61 power switch 54 speaker 58 system board 63 removing 2.5-inch hard drive 45 3.5-inch hard drive 43 battery 48 bezel blanks 26 expansion card 31 front bezel 25 optical drive 41 resetting CMOS 118 password jumper 118 restoring the hard drive, Windows 123 restoring the hard drive, Windows 8.1 123 S safety and comfort 79 safety precautions cleaning 18 SATA connectors on 118 PCI adapter - expansion card 31 memory 27 optical drive 41 Internet access problems 108 K keyboard cleaning 18 keyboard problems 97 M media card reader problems 88 memory installation 27 problems 103...