Resolving Start Up and No Boot Problems Checklist
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Connect a different AC power adapter and remove battery. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Symptom: LEDs blink or computer beeps but computer fails to resolve problems when computer does not startup or boot properly. Reconnect...
Connect a different AC power adapter and remove battery. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Symptom: LEDs blink or computer beeps but computer fails to resolve problems when computer does not startup or boot properly. Reconnect...
Resolving Start Up and No Boot Problems Checklist
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... error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start-up problems...
... error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start-up problems...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...sound when connected to cycle on the computer model, the computer might include an HDMI port or a USB port at this location. NOTE: Depending on and off during routine operation. Left-side components Component (1) (2) External monitor port Vent (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (2) (6) Audio-in use. It is in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot (select models only) (9) Drive light Description Connects an external VGA monitor or projector. Left-side components 13 Connects an optional USB devices...
...sound when connected to cycle on the computer model, the computer might include an HDMI port or a USB port at this location. NOTE: Depending on and off during routine operation. Left-side components Component (1) (2) External monitor port Vent (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (2) (6) Audio-in use. It is in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot (select models only) (9) Drive light Description Connects an external VGA monitor or projector. Left-side components 13 Connects an optional USB devices...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...; USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this menu option is in DC mode. Run a diagnostic test on a secondary hard drive. Enable/disable the processor C6 sleep state. Computer Setup in intervals of Setup Utility. Run a comprehensive self-test on the system memory. Enable/disable the capacitive button tapping sound. Enable/disable Card Reader/1394 Power Saving. Enable/disable the processor Virtualization Technology. System Configuration...
...; USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this menu option is in DC mode. Run a diagnostic test on a secondary hard drive. Enable/disable the processor C6 sleep state. Computer Setup in intervals of Setup Utility. Run a comprehensive self-test on the system memory. Enable/disable the capacitive button tapping sound. Enable/disable Card Reader/1394 Power Saving. Enable/disable the processor Virtualization Technology. System Configuration...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... the screen, press the f10 key. NOTE: Pointing devices are not supported in Computer Setup are by USB can be used with Computer Setup only if USB legacy support is enabled. Before the operating system opens and when the F10=ROM Based Setup message displays in the lower-left corner of the Computer Setup menu items listed in this guide might not be used even when the operating system is not working or...
... the screen, press the f10 key. NOTE: Pointing devices are not supported in Computer Setup are by USB can be used with Computer Setup only if USB legacy support is enabled. Before the operating system opens and when the F10=ROM Based Setup message displays in the lower-left corner of the Computer Setup menu items listed in this guide might not be used even when the operating system is not working or...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... support allows the following: ◦ Use of a USB keyboard in seconds. ● Set the boot order. ◦ 1st boot device-USB CD-ROM ◦ 2nd boot device-USB floppy ◦ 3rd boot device-USB SuperDisk ◦ 4th boot device-Notebook hard drive ◦ 5th boot device-USB hard disk ◦ 6th boot device-Network controller ● Swap the functions of the fn key and left ctrl key. ● Enable/disable USB legacy support. System Configuration menu NOTE: Some of the listed System Configuration options might not be supported by a USB port to the computer. ● Enable/disable BIOS...
... support allows the following: ◦ Use of a USB keyboard in seconds. ● Set the boot order. ◦ 1st boot device-USB CD-ROM ◦ 2nd boot device-USB floppy ◦ 3rd boot device-USB SuperDisk ◦ 4th boot device-Notebook hard drive ◦ 5th boot device-USB hard disk ◦ 6th boot device-Network controller ● Swap the functions of the fn key and left ctrl key. ● Enable/disable USB legacy support. System Configuration menu NOTE: Some of the listed System Configuration options might not be supported by a USB port to the computer. ● Enable/disable BIOS...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... hardware configurations should change the resource settings in Device Manager to be sure each setting is unique. On the left, click Device Manager. 4. Select Start > My Computer, or double-click My Computer on the computer. Select Start > Computer. 2. On the View menu, click one of the following : ● Resources by type ● Resources by connection To view resource settings in Windows 7 and Windows Vista: 1. System resources accessible Device Manager are direct memory access...
... hardware configurations should change the resource settings in Device Manager to be sure each setting is unique. On the left, click Device Manager. 4. Select Start > My Computer, or double-click My Computer on the computer. Select Start > Computer. 2. On the View menu, click one of the following : ● Resources by type ● Resources by connection To view resource settings in Windows 7 and Windows Vista: 1. System resources accessible Device Manager are direct memory access...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... part number 24, 70 Blu-ray Disc ROM LightScribe with SuperMulti DVD±R/RW DoubleLayer spare part number 27, 46 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive specifications 98 bluetooth module spare part number 23 boot options 87, 92 boot order 87, 92 button sound 87 buttons power 9 TouchPad right/left 7 C cables, service considerations 36 camera module removal 71 spare part number 71 camera, product description 3 caps lock light, identifying 8 Card Reader Power Saving 87 changing the language of Setup Utility 83 chipset, product description 1 compartments memory module...
... part number 24, 70 Blu-ray Disc ROM LightScribe with SuperMulti DVD±R/RW DoubleLayer spare part number 27, 46 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive specifications 98 bluetooth module spare part number 23 boot options 87, 92 boot order 87, 92 button sound 87 buttons power 9 TouchPad right/left 7 C cables, service considerations 36 camera module removal 71 spare part number 71 camera, product description 3 caps lock light, identifying 8 Card Reader Power Saving 87 changing the language of Setup Utility 83 chipset, product description 1 compartments memory module...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... (network 13 K keyboard product description 4 removal 53 spare part numbers 19, 53 keys Calculator 10 esc 10 fn 10 function 10 Media application 10 Print 10 Send e-mail 10 Web browser 10 Windows applications 10 Windows logo 10 L LAN Power Saving 87 language support 87 latch, battery release 14 legacy support, USB 88, 92 light power 8 lights caps lock 8 Digital Media Slot 13 webcam 11 wireless 8 M Main menu 86 mass storage devices, spare part numbers 27 memory module product description 2 removal...
... (network 13 K keyboard product description 4 removal 53 spare part numbers 19, 53 keys Calculator 10 esc 10 fn 10 function 10 Media application 10 Print 10 Send e-mail 10 Web browser 10 Windows applications 10 Windows logo 10 L LAN Power Saving 87 language support 87 latch, battery release 14 legacy support, USB 88, 92 light power 8 lights caps lock 8 Digital Media Slot 13 webcam 11 wireless 8 M Main menu 86 mass storage devices, spare part numbers 27 memory module product description 2 removal...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...product description audio 3 camera 3 chipset 1 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drives 2 keyboard 4 memory module 2 microphone 3 modem module 3 operating system 4 optical drives 3 pointing devices 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 5 wireless 3 product name 1 R recovering a program or driver 100 recovering from the dedicated recovery partition 105 recovering from the recovery discs 105 recovery discs 100, 101 Recovery Manager 100, 104 recovery partition 100 recovery, system 104 removal/replacement preliminaries...
...product description audio 3 camera 3 chipset 1 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drives 2 keyboard 4 memory module 2 microphone 3 modem module 3 operating system 4 optical drives 3 pointing devices 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 5 wireless 3 product name 1 R recovering a program or driver 100 recovering from the dedicated recovery partition 105 recovering from the recovery discs 105 recovery discs 100, 101 Recovery Manager 100, 104 recovery partition 100 recovery, system 104 removal/replacement preliminaries...
Notebook PC User Guide - Windows 7
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... installed. If no WLAN device is listed, either your computer does not have a problem connecting to a WLAN, confirm that device drivers are included with select computer models only. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list...
... installed. If no WLAN device is listed, either your computer does not have a problem connecting to a WLAN, confirm that device drivers are included with select computer models only. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list...
Notebook PC User Guide - Windows 7
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... listed. 7. Windows scans your system for installed hardware and installs default drivers for software and driver downloads, enter your specific product from the models listed. 4. If prompted to install the updated driver. Click the option for any devices requiring drivers. Click Install now to do this, click Download only to download the driver and install it later. Click your computer model number in the Search box, press enter, and follow the instructions provided. NOTE: In some locations you want a specific SoftPaq, enter...
... listed. 7. Windows scans your system for installed hardware and installs default drivers for software and driver downloads, enter your specific product from the models listed. 4. If prompted to install the updated driver. Click the option for any devices requiring drivers. Click Install now to do this, click Download only to download the driver and install it later. Click your computer model number in the Search box, press enter, and follow the instructions provided. NOTE: In some locations you want a specific SoftPaq, enter...
Notebook PC User Guide - Windows 7
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...boot order for the f10 and f12 functions of Setup Utility in DC mode. Enable/disable the processor Virtualization Technology. Enable/disable Card Reader/1394 Power Saving. Enable/disable the capacitive button tapping sound. When enabled, the computer fan will always be on the system memory. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk...
...boot order for the f10 and f12 functions of Setup Utility in DC mode. Enable/disable the processor Virtualization Technology. Enable/disable Card Reader/1394 Power Saving. Enable/disable the capacitive button tapping sound. When enabled, the computer fan will always be on the system memory. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk...
Notebook PC User Guide - Windows 7
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... system ROM. NOTE: Windows includes the User Account Control feature to Help and Support for data transfer among hardware devices, including the time and date. Install the updates. 102 Appendix B Software updates Most software and BIOS updates on the HP Web site. If your computer model, product category, and series or family. B Software updates Updated versions of your computer. To update the software, follow these steps: 1. NOTE: The computer system BIOS is connected to a network...
... system ROM. NOTE: Windows includes the User Account Control feature to Help and Support for data transfer among hardware devices, including the time and date. Install the updates. 102 Appendix B Software updates Most software and BIOS updates on the HP Web site. If your computer model, product category, and series or family. B Software updates Updated versions of your computer. To update the software, follow these steps: 1. NOTE: The computer system BIOS is connected to a network...
Notebook PC User Guide - Windows 7
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... BIOS update you connect your computer: Select Start > Help and Support > Maintain > Software Updates. 2. If no instructions are ready to install the update. Identify the BIOS update that is running on your hard drive that has an .exe extension (for your computer to a network, consult the network administrator before installing any device, cable, or cord. Make a note of the date, name, or other identifier. NOTE: If you want to download. 3. Using the hard drive...
... BIOS update you connect your computer: Select Start > Help and Support > Maintain > Software Updates. 2. If no instructions are ready to install the update. Identify the BIOS update that is running on your hard drive that has an .exe extension (for your computer to a network, consult the network administrator before installing any device, cable, or cord. Make a note of the date, name, or other identifier. NOTE: If you want to download. 3. Using the hard drive...
Notebook PC User Guide - Windows 7
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... a storage location on your operating system. 5. After the file is displayed, click an updated driver to open a window containing additional information. 6. Updating programs and drivers 105 Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. or - NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box, and then press enter. - Select your hard drive. When the list of the device. If prompted...
... a storage location on your operating system. 5. After the file is displayed, click an updated driver to open a window containing additional information. 6. Updating programs and drivers 105 Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. or - NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box, and then press enter. - Select your hard drive. When the list of the device. If prompted...
Notebook PC User Guide - Windows 7
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... boot options 101 boot order 101 112 Index button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 58 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 73 copying 72 playing 69 removing 74 CD drive 79 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 56, 58 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
... boot options 101 boot order 101 112 Index button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 58 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 73 copying 72 playing 69 removing 74 CD drive 79 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 56, 58 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
Notebook PC User Guide - Windows 7
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... WLAN connection 18 country-specific modem cable adapter 24 critical battery level 57 critical updates, software 96 CyberLink PowerDVD 39 D device drivers HP drivers 77 Windows drivers 78 Diagnostics menu 101 digital card defined 86 inserting 86 removing 87 stopping 87 digital dual array microphone, identifying 36 Digital Media Slot, identifying 7 Disk Cleanup software 80 Disk Defragmenter software 80 disk drive 79 disk performance 80 displaying system information 99 drive media 47 drives boot order 101 caring for 65 DVD burning 73 changing region setting...
... WLAN connection 18 country-specific modem cable adapter 24 critical battery level 57 critical updates, software 96 CyberLink PowerDVD 39 D device drivers HP drivers 77 Windows drivers 78 Diagnostics menu 101 digital card defined 86 inserting 86 removing 87 stopping 87 digital dual array microphone, identifying 36 Digital Media Slot, identifying 7 Disk Cleanup software 80 Disk Defragmenter software 80 disk drive 79 disk performance 80 displaying system information 99 drive media 47 drives boot order 101 caring for 65 DVD burning 73 changing region setting...
Notebook PC User Guide - Windows 7
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...keys 38 memory adding memory modules 88 replacing memory modules 88 upgrading memory modules 88 memory module adding 88 inserting 89 removing 89 replacing 88 upgrading 88 memory module compartment cover removing 89 replacing 90 memory module compartment, identifying 8 memory test 101 microphone, internal 36 Microsoft Certificate of Authenticity label 12 minimizing interference 22 modem approval label 12 modem cable connecting 23 country-specific cable adapter 24 noise suppression circuitry 23 modem software setting/adding location 24 travel connection problems 26 monitor port, external 7 mouse...
...keys 38 memory adding memory modules 88 replacing memory modules 88 upgrading memory modules 88 memory module adding 88 inserting 89 removing 89 replacing 88 upgrading 88 memory module compartment cover removing 89 replacing 90 memory module compartment, identifying 8 memory test 101 microphone, internal 36 Microsoft Certificate of Authenticity label 12 minimizing interference 22 modem approval label 12 modem cable connecting 23 country-specific cable adapter 24 noise suppression circuitry 23 modem software setting/adding location 24 travel connection problems 26 monitor port, external 7 mouse...
Notebook PC User Guide - Windows 7
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... 75 drive and device driver problems 74 DVD movie play 75 external display 76 HP device drivers 77 modem 26 optical disc tray 74 Windows device drivers 78 wireless connection problems 20 turning off the computer 64 U unresponsive system 64 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting...
... 75 drive and device driver problems 74 DVD movie play 75 external display 76 HP device drivers 77 modem 26 optical disc tray 74 Windows device drivers 78 wireless connection problems 20 turning off the computer 64 U unresponsive system 64 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting...
