Resolving Start Up and No Boot Problems Checklist
Page 1
... recommended actions. Connect an external monitor to check display Remove all USB devices and media cards. 2. If there is a device conflict or failure. HP Notebook PCs - If computer does not start Count number of a disk drive and fan turning. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for the sound of blinking LEDs or beeping tones to the notebook. Check AC adapter wiring and power connection to resolve problems when computer does not startup or boot properly.
... recommended actions. Connect an external monitor to check display Remove all USB devices and media cards. 2. If there is a device conflict or failure. HP Notebook PCs - If computer does not start Count number of a disk drive and fan turning. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for the sound of blinking LEDs or beeping tones to the notebook. Check AC adapter wiring and power connection to resolve problems when computer does not startup or boot properly.
Resolving Start Up and No Boot Problems Checklist
Page 2
....hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts...
....hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts...
Notebook Essentials - Windows 7
Page 47
Notebook Essentials 41 The wireless network connection is not working If a wireless network connection is not working Follow these suggestions if an external device does not function as expected: ✎ If connecting to a corporate network, contact the IT administrator. ■ Select Start > Control Panel > Network and Internet > Network and Sharing Center > Troubleshoot problems, and then follow the on-screen instructions. ■ Be sure that the wireless device is turned on and the wireless light on the computer is properly connected to...
Notebook Essentials 41 The wireless network connection is not working If a wireless network connection is not working Follow these suggestions if an external device does not function as expected: ✎ If connecting to a corporate network, contact the IT administrator. ■ Select Start > Control Panel > Network and Internet > Network and Sharing Center > Troubleshoot problems, and then follow the on-screen instructions. ■ Be sure that the wireless device is turned on and the wireless light on the computer is properly connected to...
HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide
Page 22
.... NOTE: The computer fan starts up automatically to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Connects a network cable. Connects an optional video or audio device, such as an eSATA external hard drive, or connects an optional USB device. Left-side components Item (1) Description Vents (2) (2) External Monitor port (3) RJ-45 (network) jack (4) HDMI port (5) eSATA/USB port (select models only) (6) USB port (7) Audio-in (microphone) jack (8) Audio-out (headphone) jack (9) SD card reader Function Enable airflow to cycle on...
.... NOTE: The computer fan starts up automatically to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Connects a network cable. Connects an optional video or audio device, such as an eSATA external hard drive, or connects an optional USB device. Left-side components Item (1) Description Vents (2) (2) External Monitor port (3) RJ-45 (network) jack (4) HDMI port (5) eSATA/USB port (select models only) (6) USB port (7) Audio-in (microphone) jack (8) Audio-out (headphone) jack (9) SD card reader Function Enable airflow to cycle on...
HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide
Page 112
... Setup Utility, use the arrow keys to the menu display. When the Press the ESC key for Startup Menu screen appears, press the esc key. Exiting Setup Utility Exit Setup Utility with or without changing any settings, use the arrow keys to select Exit > Load Setup Defaults, and then press the enter key. 3. Open Setup Utility by turning on or restarting the computer. When the Setup Confirmation screen appears, press the enter key. 4. NOTE: If Setup Utility is running, begin at step 2. 1. Open Setup Utility by turning...
... Setup Utility, use the arrow keys to the menu display. When the Press the ESC key for Startup Menu screen appears, press the esc key. Exiting Setup Utility Exit Setup Utility with or without changing any settings, use the arrow keys to select Exit > Load Setup Defaults, and then press the enter key. 3. Open Setup Utility by turning on or restarting the computer. When the Setup Confirmation screen appears, press the enter key. 4. NOTE: If Setup Utility is running, begin at step 2. 1. Open Setup Utility by turning...
HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide
Page 152
... spare part numbers 44 spare part numbers 19, 38, 39 keyboard, backlit spare part numbers 20, 37, 38 keys esc 10 fn 10 function 10 Windows applications 10 Windows logo 10 L LAN Power Saving 103 language support 103 latch battery release 13 lights caps lock 8 mute 8 power 8 TouchPad 8 volume mute 8 webcam 14 wireless 8 LightScribe DVD±R/RW SuperMulti DL Drive removal 63 spare part number 21, 32, 41, 63 specifications 108 M Main menu 103 mass storage devices 0 , 0 memory map specifications 123 memory module illustrated...
... spare part numbers 44 spare part numbers 19, 38, 39 keyboard, backlit spare part numbers 20, 37, 38 keys esc 10 fn 10 function 10 Windows applications 10 Windows logo 10 L LAN Power Saving 103 language support 103 latch battery release 13 lights caps lock 8 mute 8 power 8 TouchPad 8 volume mute 8 webcam 14 wireless 8 LightScribe DVD±R/RW SuperMulti DL Drive removal 63 spare part number 21, 32, 41, 63 specifications 108 M Main menu 103 mass storage devices 0 , 0 memory map specifications 123 memory module illustrated...
HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide
Page 153
...media cards 4 graphics 2 hard drives 2 keyboard 4 memory module 2 microphone 3 operating system 5 optical drives 3 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 TV tuner 4 webcam 3 wireless 3 product name 1 program recovery 124 R recovery discs 124 from the recovery discs 128 from the recovery partition 128 partition 124 system 124 recovery discs 128 Recovery Manager 124 recovery, system 124 remote control, spare part numbers 34, 35 removal/replacement preliminaries 45 restore points 126 restoring default settings 102 RJ-11 (modem) jack...
...media cards 4 graphics 2 hard drives 2 keyboard 4 memory module 2 microphone 3 operating system 5 optical drives 3 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 TV tuner 4 webcam 3 wireless 3 product name 1 program recovery 124 R recovery discs 124 from the recovery discs 128 from the recovery partition 128 partition 124 system 124 recovery discs 128 Recovery Manager 124 recovery, system 124 remote control, spare part numbers 34, 35 removal/replacement preliminaries 45 restore points 126 restoring default settings 102 RJ-11 (modem) jack...
Notebook PC User Guide - Windows 7
Page 14
... a network cable. Connects an optional video or audio device, such as an eSATA external hard drive, or connects an optional USB device. Connects an optional computer headset microphone, stereo array microphone, monaural microphone. Left-side components Item 1 Description Vents (2) 2 External Monitor port 3 RJ-45 (network) jack 4 HDMI port 5 eSATA/USB port (select models only) 6 USB port 7 Audio-in (microphone) jack 8 Audio-out (headphone) jack 9 SD card reader Function Enable airflow to optional powered stereo speakers, headphones, ear buds, a headset, or television audio...
... a network cable. Connects an optional video or audio device, such as an eSATA external hard drive, or connects an optional USB device. Connects an optional computer headset microphone, stereo array microphone, monaural microphone. Left-side components Item 1 Description Vents (2) 2 External Monitor port 3 RJ-45 (network) jack 4 HDMI port 5 eSATA/USB port (select models only) 6 USB port 7 Audio-in (microphone) jack 8 Audio-out (headphone) jack 9 SD card reader Function Enable airflow to optional powered stereo speakers, headphones, ear buds, a headset, or television audio...
Notebook PC User Guide - Windows 7
Page 28
... TouchPad zone is active, the light is off indicator. Select Start > Devices and Printers. 2. To access Mouse Properties: 1. Component (1) TouchPad off indicator 22 Chapter 3 Pointing devices and keyboard Description To switch the TouchPad zone on and off, quickly double-tap the TouchPad off . Right-click the device representing the computer. 3. 3 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options. Using...
... TouchPad zone is active, the light is off indicator. Select Start > Devices and Printers. 2. To access Mouse Properties: 1. Component (1) TouchPad off indicator 22 Chapter 3 Pointing devices and keyboard Description To switch the TouchPad zone on and off, quickly double-tap the TouchPad off . Right-click the device representing the computer. 3. 3 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options. Using...
Notebook PC User Guide - Windows 7
Page 46
... remote control (select models only). ● Activate the TouchPad. 40 Chapter 5 Power management Power settings and timeouts are changed using Power Options in the Sleep state, the computer initiates Hibernation. When Hibernation is initiated, your work is closed, open the display. ● Press a key on the keyboard or button on the hard drive and the computer turns off. Initiating and exiting Sleep The system is initiated, the power lights blink and the screen clears. When Sleep is set at the factory: Sleep...
... remote control (select models only). ● Activate the TouchPad. 40 Chapter 5 Power management Power settings and timeouts are changed using Power Options in the Sleep state, the computer initiates Hibernation. When Hibernation is initiated, your work is closed, open the display. ● Press a key on the keyboard or button on the hard drive and the computer turns off. Initiating and exiting Sleep The system is initiated, the power lights blink and the screen clears. When Sleep is set at the factory: Sleep...
Notebook PC User Guide - Windows 7
Page 53
... location. Charging a battery WARNING! The battery charges whenever the computer is not being used while on board aircraft. To prolong battery life and optimize the accuracy of battery charge displays: ● If charging a new battery, charge it fully before turning on the display. ● Check the Power saver setting in Power Options. ● Remove the battery from the computer when it is plugged into external power through normal use , but it . Using battery power 47 Maximizing battery discharge time Battery discharge...
... location. Charging a battery WARNING! The battery charges whenever the computer is not being used while on board aircraft. To prolong battery life and optimize the accuracy of battery charge displays: ● If charging a new battery, charge it fully before turning on the display. ● Check the Power saver setting in Power Options. ● Remove the battery from the computer when it is plugged into external power through normal use , but it . Using battery power 47 Maximizing battery discharge time Battery discharge...
Notebook PC User Guide - Windows 7
Page 55
... the battery: 1. WARNING! Connect the computer to an AC adapter, optional power adapter, optional expansion product, or optional docking device, and then connect the adapter or device to Never. Select Start > Control Panel > System and Security > Power Options. Record the Turn off or in the On battery column so they can be reset after the calibration. Click Change advanced power settings. Change the On battery setting to an external power source. Using battery power 49 To disable Hibernation and Sleep: a. Do not calibrate a new battery...
... the battery: 1. WARNING! Connect the computer to an AC adapter, optional power adapter, optional expansion product, or optional docking device, and then connect the adapter or device to Never. Select Start > Control Panel > System and Security > Power Options. Record the Turn off or in the On battery column so they can be reset after the calibration. Click Change advanced power settings. Change the On battery setting to an external power source. Using battery power 49 To disable Hibernation and Sleep: a. Do not calibrate a new battery...
Notebook PC User Guide - Windows 7
Page 58
... 5 Power management Switching between graphics modes (select models only) The computer is equipped with the Power button, HP recommends using the Windows shut down the computer: 1. Similarly, when switching from High-performance mode to Power-saving mode to switch modes. Click Shut down . When switching from AC power to battery power, the computer switches from battery power to AC power, the computer switches back to close all open programs, including the operating system, and then turns off the display...
... 5 Power management Switching between graphics modes (select models only) The computer is equipped with the Power button, HP recommends using the Windows shut down the computer: 1. Similarly, when switching from High-performance mode to Power-saving mode to switch modes. Click Shut down . When switching from AC power to battery power, the computer switches from battery power to AC power, the computer switches back to close all open programs, including the operating system, and then turns off the display...
Notebook PC User Guide - Windows 7
Page 70
... not initiate Sleep or Hibernation. NOTE: If the SmartBay contains a hard drive, the hard drive is running on battery power and reaches a critical battery level, HP ProtectSmart Hard Drive Protection initiates Hibernation. 64 Chapter 6 Drives For immediate updates after a change in an optional docking device, or are connected to indicate that are in status, enable the notification area icon. NOTE: If the computer is protected by User Account Control, click Yes...
... not initiate Sleep or Hibernation. NOTE: If the SmartBay contains a hard drive, the hard drive is running on battery power and reaches a critical battery level, HP ProtectSmart Hard Drive Protection initiates Hibernation. 64 Chapter 6 Drives For immediate updates after a change in an optional docking device, or are connected to indicate that are in status, enable the notification area icon. NOTE: If the computer is protected by User Account Control, click Yes...
Notebook PC User Guide - Windows 7
Page 88
... password: 1. To save your administrator password, and then press the enter key. Entering an administrator password At the Enter Password prompt, type your changes and exit Setup Utility, use of the screen, press the f10 key. - A power-on password is not displayed as it is set , entered, changed, or deleted. 82 Chapter 10 Security When the Press the ESC key for Startup Menu message appears in the lower left corner of the computer. Open Setup Utility by turning...
... password: 1. To save your administrator password, and then press the enter key. Entering an administrator password At the Enter Password prompt, type your changes and exit Setup Utility, use of the screen, press the f10 key. - A power-on password is not displayed as it is set , entered, changed, or deleted. 82 Chapter 10 Security When the Press the ESC key for Startup Menu message appears in the lower left corner of the computer. Open Setup Utility by turning...
Notebook PC User Guide - Windows 7
Page 89
... a power-on password, type your changes and exit Setup Utility, use the arrow keys to enter the password, restart the computer and try again. Use the arrow keys to select Security > Set Power-On Password, and then press the enter key. ● To set , change a power-on password, type your current password in the Enter Current Password field, type a new password in the Enter Current Password field, and then press the enter key four times. 3. Entering a power-on or restarting the computer. Open Setup Utility by turning on password...
... a power-on password, type your changes and exit Setup Utility, use the arrow keys to enter the password, restart the computer and try again. Use the arrow keys to select Security > Set Power-On Password, and then press the enter key. ● To set , change a power-on password, type your current password in the Enter Current Password field, type a new password in the Enter Current Password field, and then press the enter key four times. 3. Entering a power-on or restarting the computer. Open Setup Utility by turning on password...
Notebook PC User Guide - Windows 7
Page 102
... enter settings before checking for the Windows operating system and other Microsoft products. Click Check for Updates. 3. Click Install now to the computer. or - 3. To use Windows Update: 1. Click your specific product from the models listed. 4. When the list of the device. Click Download only to save the file to install the updated driver without downloading the file. - After the file is displayed, click an updated driver to install. 7. Follow the on the hard drive...
... enter settings before checking for the Windows operating system and other Microsoft products. Click Check for Updates. 3. Click Install now to the computer. or - 3. To use Windows Update: 1. Click your specific product from the models listed. 4. When the list of the device. Click Download only to save the file to install the updated driver without downloading the file. - After the file is displayed, click an updated driver to install. 7. Follow the on the hard drive...
Notebook PC User Guide - Windows 7
Page 103
... connecting 44 identifying 12 action keys adjusting volume 28 audio CD, DVD, or BD controls 28 decrease screen brightness 27 Help and Support 27 increase screen brightness 27 muting speaker sound 28 switching screen image 27 using 27 volume 33 wireless 28 administrator password creating 82 entering 82 managing 82 airport security devices 54 antennas 11 antivirus software 84 applications key, Windows 6 audio devices, connecting external 36 audio features 36 audio functions, checking 36 audio-in (microphone) jack 32 audio-out (headphone) jacks 32 AutoPlay 58 B battery calibrating 49 charging...
... connecting 44 identifying 12 action keys adjusting volume 28 audio CD, DVD, or BD controls 28 decrease screen brightness 27 Help and Support 27 increase screen brightness 27 muting speaker sound 28 switching screen image 27 using 27 volume 33 wireless 28 administrator password creating 82 entering 82 managing 82 airport security devices 54 antennas 11 antivirus software 84 applications key, Windows 6 audio devices, connecting external 36 audio features 36 audio functions, checking 36 audio-in (microphone) jack 32 audio-out (headphone) jacks 32 AutoPlay 58 B battery calibrating 49 charging...
Notebook PC User Guide - Windows 7
Page 104
... HP ProtectSmart Hard Drive Protection 64 primary, installing 67 HDMI port 8, 38 HDMI, connecting 38 headphone (audio-out) jacks 32 headphones 32 Help and Support key 27 Hibernation exiting 41 initiated during critical battery level 48 initiating 41 high-definition devices, connecting 38 hotkeys description 29 using 29 HP MediaSmart, starting 35 HP Mobile Broadband Module serial number label 13 HP ProtectSmart Hard Drive Protection 64 hubs 69 I icons Connection Manager 15 network 15, 90 wired network 15 wireless 15 integrated webcam light...
... HP ProtectSmart Hard Drive Protection 64 primary, installing 67 HDMI port 8, 38 HDMI, connecting 38 headphone (audio-out) jacks 32 headphones 32 Help and Support key 27 Hibernation exiting 41 initiated during critical battery level 48 initiating 41 high-definition devices, connecting 38 hotkeys description 29 using 29 HP MediaSmart, starting 35 HP Mobile Broadband Module serial number label 13 HP ProtectSmart Hard Drive Protection 64 hubs 69 I icons Connection Manager 15 network 15, 90 wired network 15 wireless 15 integrated webcam light...
Notebook PC User Guide - Windows 7
Page 105
...in Windows 80 pinching TouchPad gesture 24 pointing devices, setting preferences 22 ports eSATA/USB 8 external monitor 8 HDMI 8, 38 USB 7, 8, 69 ports, external monitor 37 power connecting 44 conserving 51 power button, identifying 5 power connector, identifying 7 power cord, identifying 12 power lights, identifying 4 power-on password creating 83 entering 83 managing 83 primary hard drive bay, identifying 9 primary hard drive, replacing 66 Product Key 13 product name and number, computer 13 projector, connecting 37 public WLAN connection 19 Q QuickLock 80 R readable media 40 region codes, DVD...
...in Windows 80 pinching TouchPad gesture 24 pointing devices, setting preferences 22 ports eSATA/USB 8 external monitor 8 HDMI 8, 38 USB 7, 8, 69 ports, external monitor 37 power connecting 44 conserving 51 power button, identifying 5 power connector, identifying 7 power cord, identifying 12 power lights, identifying 4 power-on password creating 83 entering 83 managing 83 primary hard drive bay, identifying 9 primary hard drive, replacing 66 Product Key 13 product name and number, computer 13 projector, connecting 37 public WLAN connection 19 Q QuickLock 80 R readable media 40 region codes, DVD...
