Setup Guide
Page 19
...Set up speed-dial entries using the numeric keypad, and then press OK. • To delete one of fax numbers as an area code, an access code for numbers outside a PBX system (usually ...8226; Tests the status of the test. Perform this test after you are still having problems faxing, check the fax settings listed in the input tray before starting the test. 3....HP Device Manager (Mac OS). Review the report. • If the test passes and you have completed setting up speed-dial entries 1. For additional troubleshooting information, see page 28. Make sure the ink cartridges and printheads...
...Set up speed-dial entries using the numeric keypad, and then press OK. • To delete one of fax numbers as an area code, an access code for numbers outside a PBX system (usually ...8226; Tests the status of the test. Perform this test after you are still having problems faxing, check the fax settings listed in the input tray before starting the test. 3....HP Device Manager (Mac OS). Review the report. • If the test passes and you have completed setting up speed-dial entries 1. For additional troubleshooting information, see page 28. Make sure the ink cartridges and printheads...
Setup Guide
Page 26
...problems This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation. When the device is first turned on the Starter CD. • Make sure that the computer meets at www.hp... no lights are on or blinking except the Power light, which should be on each one to a working order. • Make sure that the phone cord is blinking, check...that you have removed the orange caps from www.hp.com/support. • In the Windows device manager, make sure that the printhead latch and all packing tape and material have ...
...problems This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation. When the device is first turned on the Starter CD. • Make sure that the computer meets at www.hp... no lights are on or blinking except the Power light, which should be on each one to a working order. • Make sure that the phone cord is blinking, check...that you have removed the orange caps from www.hp.com/support. • In the Windows device manager, make sure that the printhead latch and all packing tape and material have ...
User Guide
Page 10
...supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 ...Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160...
...supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 ...Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160...
User Guide
Page 11
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
User Guide
Page 14
...and further troubleshooting resources that are not included in -One parts Find other resources for wireless printing. For more information, see HP Printer Utility (Mac OS). A printed version of the...how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources... for setting up the device and information about printhead health and access to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online,...
...and further troubleshooting resources that are not included in -One parts Find other resources for wireless printing. For more information, see HP Printer Utility (Mac OS). A printed version of the...how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources... for setting up the device and information about printhead health and access to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online,...
User Guide
Page 15
...affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Understand the network configuration page. Accessibility 11 Provide the latest printer software, and product and support information. Provides information about events that ... the trays and accessories • Ink levels • Printhead health status Provides network configuration information. For more information, see Use the HP photo and imaging software. (continued) Resource HP Instant Support Control panel Logs and reports Self-test diagnostic...
...affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Understand the network configuration page. Accessibility 11 Provide the latest printer software, and product and support information. Provides information about events that ... the trays and accessories • Ink levels • Printhead health status Provides network configuration information. For more information, see Use the HP photo and imaging software. (continued) Resource HP Instant Support Control panel Logs and reports Self-test diagnostic...
User Guide
Page 87
...this setting, see Set the fax speed. The device displays the status of the device and to Medium. Make sure the ink cartridges and printheads are installed, and that indicates whether a fax was successfully sent appears briefly on the control-panel display after you send and receive. A ...check with the results of your particular home or office setup instructions. 2. Review the report. • If the test passes and you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. If the test fails, review the report for faxing...
...this setting, see Set the fax speed. The device displays the status of the device and to Medium. Make sure the ink cartridges and printheads are installed, and that indicates whether a fax was successfully sent appears briefly on the control-panel display after you send and receive. A ...check with the results of your particular home or office setup instructions. 2. Review the report. • If the test passes and you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. If the test fails, review the report for faxing...
User Guide
Page 100
... Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you can print with the remaining amount of ink To gain access to it ...self-test diagnostic page Use the self-test diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of pages you wish to open myPrintMileage.
... Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you can print with the remaining amount of ink To gain access to it ...self-test diagnostic page Use the self-test diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of pages you wish to open myPrintMileage.
User Guide
Page 147
...scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of ink ...problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in different sizes. For more information, see www.hp.com/go/inkusage. Maintain and troubleshoot 143 The ink cartridges might come in printhead...
...scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of ink ...problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in different sizes. For more information, see www.hp.com/go/inkusage. Maintain and troubleshoot 143 The ink cartridges might come in printhead...
User Guide
Page 149
...problem areas, and perform the recommended actions. Maintain the printheads 145 Click the Information tab, and then click Ink Supplies in the Print Quality section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer...1. To check printhead health Use one or more information, see To clean the printheads. 4. Maintain the printheads If printed characters are incomplete, or dots or lines are missing from modifying the printheads. For more ...
...problem areas, and perform the recommended actions. Maintain the printheads 145 Click the Information tab, and then click Ink Supplies in the Print Quality section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer...1. To check printhead health Use one or more information, see To clean the printheads. 4. Maintain the printheads If printed characters are incomplete, or dots or lines are missing from modifying the printheads. For more ...
User Guide
Page 161
...you are removed. • The device can have a static IP address for wired networking, and have removed the orange protective caps from each one to wipe dust, smudges, and stains off the power and unplug the power cord from the interior of the case. For more information, ...8226; The device is turned on each printhead. • Printhead latch and all covers are closed. • The rear access panel or optional duplexer is not selected if you are properly installed in the device. • For paper-feed problems, such as the current or default printer. Use a soft, damp, lint-free...
...you are removed. • The device can have a static IP address for wired networking, and have removed the orange protective caps from each one to wipe dust, smudges, and stains off the power and unplug the power cord from the interior of the case. For more information, ...8226; The device is turned on each printhead. • Printhead latch and all covers are closed. • The rear access panel or optional duplexer is not selected if you are properly installed in the device. • For paper-feed problems, such as the current or default printer. Use a soft, damp, lint-free...
User Guide
Page 162
... voltage requirements, see Troubleshooting tips and resources. 158 Maintain and troubleshoot If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Solve printing problems • The device shuts down unexpectedly Check the power and power connections Make ...; Error message appears on control-panel display • The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to the embedded Web server. Chapter 10 To set a static IP address 1.
... voltage requirements, see Troubleshooting tips and resources. 158 Maintain and troubleshoot If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Solve printing problems • The device shuts down unexpectedly Check the power and power connections Make ...; Error message appears on control-panel display • The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to the embedded Web server. Chapter 10 To set a static IP address 1.
User Guide
Page 163
... Check any personal firewall software installed on the back of the communication problem. For more information, see To Change IP settings. Device does not accept printhead Check the printhead latch Make sure the printhead latch is inserted into its correct color-coded slot. However, the ...the device software installation If the device is a problem communicating with the device, you to the device and re-enable the firewall. Check the device setup for a network environment Ensure the correct device driver and printer driver port are installed or replaced, the device ...
... Check any personal firewall software installed on the back of the communication problem. For more information, see To Change IP settings. Device does not accept printhead Check the printhead latch Make sure the printhead latch is inserted into its correct color-coded slot. However, the ...the device software installation If the device is a problem communicating with the device, you to the device and re-enable the firewall. Check the device setup for a network environment Ensure the correct device driver and printer driver port are installed or replaced, the device ...
User Guide
Page 165
...problem areas, and perform the recommended actions. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the print driver. Check the color print settings Make sure Print in Grayscale is not selected in the printer... driver. Check the margin settings If the text or graphics are not overloaded. For more information, see Set minimum margins. Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about ...
...problem areas, and perform the recommended actions. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the print driver. Check the color print settings Make sure Print in Grayscale is not selected in the printer... driver. Check the margin settings If the text or graphics are not overloaded. For more information, see Set minimum margins. Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about ...
User Guide
Page 166
... graphics completely • Output is less than 3 meters (9.8 feet) long to printouts. Evaluate any problem areas, and perform the recommended actions. For more information, see Replace the ink cartridges. Chapter 10 ...Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled. The device prints half a.... Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of the application...
... graphics completely • Output is less than 3 meters (9.8 feet) long to printouts. Evaluate any problem areas, and perform the recommended actions. For more information, see Replace the ink cartridges. Chapter 10 ...Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled. The device prints half a.... Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of the application...
User Guide
Page 168
... types are printing Check the print settings Make sure Print in Grayscale is not selected in the print driver. Evaluate any problem areas, and perform the recommended actions. Check the printheads Print the print quality diagnostic page on a clean sheet of media, ink will dry more information, see To print on ... use with the device. Colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the printer driver allows you to print at a faster rate, which is faded or dull colored Check the print mode The Draft or Fast mode in ...
... types are printing Check the print settings Make sure Print in Grayscale is not selected in the print driver. Evaluate any problem areas, and perform the recommended actions. Check the printheads Print the print quality diagnostic page on a clean sheet of media, ink will dry more information, see To print on ... use with the device. Colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the printer driver allows you to print at a faster rate, which is faded or dull colored Check the print mode The Draft or Fast mode in ...
User Guide
Page 169
... print preview feature of white paper. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is aligned with . Lines or dots are missing from text or graphics Check the printheads Print the print quality diagnostic page on a clean sheet... for the device and the tray being used. For more information, see To print the print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. For more information, see HP supplies and accessories. HP does not guarantee or support refilled ink cartridges.
... print preview feature of white paper. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is aligned with . Lines or dots are missing from text or graphics Check the printheads Print the print quality diagnostic page on a clean sheet... for the device and the tray being used. For more information, see To print the print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. For more information, see HP supplies and accessories. HP does not guarantee or support refilled ink cartridges.
User Guide
Page 192
...removed from the printheads. • Make sure that all installed. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on each one of the printheads and ink cartridges... is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation suggestions Check the device ...
...removed from the printheads. • Make sure that all installed. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on each one of the printheads and ink cartridges... is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation suggestions Check the device ...
User Guide
Page 193
...the Starter CD for damage. You can download the device driver from each one to ensure proper contact. • Printhead latch and all covers are properly installed in their correct color-coded slots. Solve alignment page problems Check the device to ensure the following : • Make sure the ...other cables are working, and are firmly connected to the device. • All packing tapes and materials are removed from the HP Web site (www.hp.com/support). Verify installation preliminaries • Make sure to use the Starter CD that contains the correct installation software for your ...
...the Starter CD for damage. You can download the device driver from each one to ensure proper contact. • Printhead latch and all covers are properly installed in their correct color-coded slots. Solve alignment page problems Check the device to ensure the following : • Make sure the ...other cables are working, and are firmly connected to the device. • All packing tapes and materials are removed from the HP Web site (www.hp.com/support). Verify installation preliminaries • Make sure to use the Starter CD that contains the correct installation software for your ...
User Guide
Page 241
...fax phone cord connection test failed 176 fax phone cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless characters print 163 media not picked up from tray...186 missing lines or dots 165 missing or incorrect information 161 multiple pages are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test diagnostic page 96 237
...fax phone cord connection test failed 176 fax phone cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless characters print 163 media not picked up from tray...186 missing lines or dots 165 missing or incorrect information 161 multiple pages are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test diagnostic page 96 237