Setup Guide
Page 19
... configuring fax settings 15 Make sure the ink cartridges and printheads are connecting the device directly to a computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). You can cause problems faxing. • If the test fails, review the... panel, press Setup. 4. This lets you dial those numbers quickly by using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type of phone cord is connected to the device • Checks...
... configuring fax settings 15 Make sure the ink cartridges and printheads are connecting the device directly to a computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). You can cause problems faxing. • If the test fails, review the... panel, press Setup. 4. This lets you dial those numbers quickly by using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type of phone cord is connected to the device • Checks...
Setup Guide
Page 26
Solving installation problems This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation. Hardware installation suggestions Check the device • Make sure that all of the printheads and ink cartridges are firmly installed in their correct, colorcoded ...8226; Make sure that the computer meets at www.hp.com/support. You can print a Self-test diagnostic page. Restart your computer is running one to the CD-ROM drive that you type, make sure that the printhead latch and all installed. • Make sure that ...
Solving installation problems This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation. Hardware installation suggestions Check the device • Make sure that all of the printheads and ink cartridges are firmly installed in their correct, colorcoded ...8226; Make sure that the computer meets at www.hp.com/support. You can print a Self-test diagnostic page. Restart your computer is running one to the CD-ROM drive that you type, make sure that the printhead latch and all installed. • Make sure that ...
User Guide
Page 10
...supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 ...Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160...
...supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 ...Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160...
User Guide
Page 11
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
User Guide
Page 14
...One parts Find other resources for the product You can also configure settings for setting up the device and information about the warranty and safety issues. For more information, see Embedded Web server. Getting started guide Provides instructions for wireless printing. Toolbox (Microsoft® Windows®) Provides information about printhead... information, see Toolbox (Windows). The HP Printer Utility is provided with the device software. 10 Get started Embedded Web server (network connection) Allows you to resolve problems. • Find other resources for the...
...One parts Find other resources for the product You can also configure settings for setting up the device and information about the warranty and safety issues. For more information, see Embedded Web server. Getting started guide Provides instructions for wireless printing. Toolbox (Microsoft® Windows®) Provides information about printhead... information, see Toolbox (Windows). The HP Printer Utility is provided with the device software. 10 Get started Embedded Web server (network connection) Allows you to resolve problems. • Find other resources for the...
User Guide
Page 15
... quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Use the HP photo and imaging software. During the warranty period, this support ...is often free of pages printed from the trays and accessories • Ink levels • Printhead health status.... For more information, see Obtain HP telephone support. Provide the latest printer software, and product and support information. www.hp.com/support www.hp.com Lists information to improve the print...
... quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Use the HP photo and imaging software. During the warranty period, this support ...is often free of pages printed from the trays and accessories • Ink levels • Printhead health status.... For more information, see Obtain HP telephone support. Provide the latest printer software, and product and support information. www.hp.com/support www.hp.com Lists information to improve the print...
User Guide
Page 87
If you have completed setting up properly for each transaction. You should also check with the results of the test on how to fix the problem and rerun the test. Select Tools, and then select Run Fax Test. A blank or incorrect fax setting can do not work properly when the ... device displays the status of the test. Set up the device to fix any problems found. For information on how to print error reports and confirmation reports automatically for faxing. Make sure the ink cartridges and printheads are correct. Use reports You can set to make sure it is plugged into ...
If you have completed setting up properly for each transaction. You should also check with the results of the test on how to fix the problem and rerun the test. Select Tools, and then select Run Fax Test. A blank or incorrect fax setting can do not work properly when the ... device displays the status of the test. Set up the device to fix any problems found. For information on how to print error reports and confirmation reports automatically for faxing. Make sure the ink cartridges and printheads are correct. Use reports You can set to make sure it is plugged into ...
User Guide
Page 100
...Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to myPrintMileage • Embedded Web server:... diagnostic page Use the self-test diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you have used to view, and then...
...Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to myPrintMileage • Embedded Web server:... diagnostic page Use the self-test diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you have used to view, and then...
User Guide
Page 147
...tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. To obtain a ...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems...
...tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. To obtain a ...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems...
User Guide
Page 149
... print quality diagnostic page Use the print quality diagnostic page to improve the print quality of the following sequence: 1. Replace the printheads if the problems persist after cleaning. Click the Information tab, and then click Ink Supplies in the Print Quality section, and then click Run ... • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. This will help you might be clogged and you decide whether to run any maintenance tools to diagnose issues affecting the print quality. To check printhead health Use one or more ...
... print quality diagnostic page Use the print quality diagnostic page to improve the print quality of the following sequence: 1. Replace the printheads if the problems persist after cleaning. Click the Information tab, and then click Ink Supplies in the Print Quality section, and then click Run ... • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. This will help you might be clogged and you decide whether to run any maintenance tools to diagnose issues affecting the print quality. To check printhead health Use one or more ...
User Guide
Page 161
... the power and unplug the power cord from each one to ensure proper contact. For the Mac OS, set it as the default in the device. • For paper-feed problems, such as the current or default printer. Troubleshooting tips and resources Use the following tips and... cord and other cables are working, and are firmly connected to a functioning alternating current (AC) power outlet, and is turned on each printhead. • Printhead latch and all covers are closed. • The rear access panel or optional duplexer is connected firmly to the device. For more information....
... the power and unplug the power cord from each one to ensure proper contact. For the Mac OS, set it as the default in the device. • For paper-feed problems, such as the current or default printer. Troubleshooting tips and resources Use the following tips and... cord and other cables are working, and are firmly connected to a functioning alternating current (AC) power outlet, and is turned on each printhead. • Printhead latch and all covers are closed. • The rear access panel or optional duplexer is connected firmly to the device. For more information....
User Guide
Page 162
.... Error message appears on control-panel display • The device is connected firmly to the embedded Web server. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Chapter 10 To set a static IP address ....3) or Wireless (802.11) in the Manual IP Address box. 3. The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on the page is missing or incorrect •...
.... Error message appears on control-panel display • The device is connected firmly to the embedded Web server. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Chapter 10 To set a static IP address ....3) or Wireless (802.11) in the Manual IP Address box. 3. The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on the page is missing or incorrect •...
User Guide
Page 163
... printed. Device does not accept printhead Check the printhead latch Make sure the printhead latch is a security program that protects a computer from the printhead. For more information about 12 minutes. Solve printing problems 159 For more information, see ...printhead, and check to the device and re-enable the firewall. Check the device setup for a network environment Ensure the correct device driver and printer driver port are being used. Re-enable the firewall. otherwise, the device software might block communication between the computer and the device. If there is a problem...
... printed. Device does not accept printhead Check the printhead latch Make sure the printhead latch is a security program that protects a computer from the printhead. For more information about 12 minutes. Solve printing problems 159 For more information, see ...printhead, and check to the device and re-enable the firewall. Check the device setup for a network environment Ensure the correct device driver and printer driver port are being used. Re-enable the firewall. otherwise, the device software might block communication between the computer and the device. If there is a problem...
User Guide
Page 165
...8226; Make sure the media size selected in the print driver. Solve printing problems 161 Check the margin settings If the text or graphics are cut off if the document size is not selected in the printer driver match the size of white paper. For more information, see To ... information, see Load media. After it on a clean sheet of media loaded in the printer driver. For more information, see Set minimum margins. Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it has restarted, reinsert the...
...8226; Make sure the media size selected in the print driver. Solve printing problems 161 Check the margin settings If the text or graphics are cut off if the document size is not selected in the printer driver match the size of white paper. For more information, see To ... information, see Load media. After it on a clean sheet of media loaded in the printer driver. For more information, see Set minimum margins. Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it has restarted, reinsert the...
User Guide
Page 166
...(such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of the electromagnetic fields. For more information, see Select print media. 162 Maintain and troubleshoot For more information, see... Replace the ink cartridges. Make sure the media meets HP specifications, and try to printouts. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white...
...(such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of the electromagnetic fields. For more information, see Select print media. 162 Maintain and troubleshoot For more information, see... Replace the ink cartridges. Make sure the media meets HP specifications, and try to printouts. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white...
User Guide
Page 168
...sheet of media, ink will dry more slowly and smearing may occur. Evaluate any problem areas, and perform the recommended actions. For more information, see Select print media. Check the printheads Print the print quality diagnostic page on special or customsized media (Windows). Colors are... quality diagnostic page. 164 Maintain and troubleshoot Ink is not selected in the printer driver. For more information, see Change print settings. For these types of white paper. Check the printheads Print the print quality diagnostic page on transparencies or other special media, select...
...sheet of media, ink will dry more slowly and smearing may occur. Evaluate any problem areas, and perform the recommended actions. For more information, see Select print media. Check the printheads Print the print quality diagnostic page on special or customsized media (Windows). Colors are... quality diagnostic page. 164 Maintain and troubleshoot Ink is not selected in the printer driver. For more information, see Change print settings. For these types of white paper. Check the printheads Print the print quality diagnostic page on transparencies or other special media, select...
User Guide
Page 169
Make sure it is supported for a paper jam. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is aligned with . Check the printheads Print the print quality diagnostic page on resolving jams, see Clear a jam in reduced ...To print the print quality diagnostic page. For more information, see To print the print quality diagnostic page. For more information, see HP supplies and accessories. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device opening....
Make sure it is supported for a paper jam. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is aligned with . Check the printheads Print the print quality diagnostic page on resolving jams, see Clear a jam in reduced ...To print the print quality diagnostic page. For more information, see To print the print quality diagnostic page. For more information, see HP supplies and accessories. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device opening....
User Guide
Page 192
... on each one of the printheads and ink cartridges are firmly installed in good working power outlet. • Make sure that the phone cord is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve...
... on each one of the printheads and ink cartridges are firmly installed in good working power outlet. • Make sure that the phone cord is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve...
User Guide
Page 193
... inspect the CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). Troubleshoot installation issues 189 Verify installation preliminaries • Make sure ...device, run the uninstallation utility (util\ccc\uninstall.bat on and not blinking. Solve alignment page problems Check the device to warm up. • The device is on the Starter CD) to ... installing software, make sure that the USB drivers have been removed from each one to ensure proper contact. • Printhead latch and all other cables are working, and are firmly connected to the device...
... inspect the CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). Troubleshoot installation issues 189 Verify installation preliminaries • Make sure ...device, run the uninstallation utility (util\ccc\uninstall.bat on and not blinking. Solve alignment page problems Check the device to warm up. • The device is on the Starter CD) to ... installing software, make sure that the USB drivers have been removed from each one to ensure proper contact. • Printhead latch and all other cables are working, and are firmly connected to the device...
User Guide
Page 241
...fax phone cord connection test failed 176 fax phone cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless characters print 163 media not picked up from scan... 186 missing lines or dots 165 missing or incorrect information 161 multiple pages are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test diagnostic page 96 237
...fax phone cord connection test failed 176 fax phone cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless characters print 163 media not picked up from scan... 186 missing lines or dots 165 missing or incorrect information 161 multiple pages are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test diagnostic page 96 237