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... installation suggestions 65 Software installation suggestions 66 Solve network problems 66 Clear jams ...67 Clear a jam in the device 68 Tips for avoiding jams ...69 6 Control-panel lights reference Interpreting control-panel lights 70 Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink...
... installation suggestions 65 Software installation suggestions 66 Solve network problems 66 Clear jams ...67 Clear a jam in the device 68 Tips for avoiding jams ...69 6 Control-panel lights reference Interpreting control-panel lights 70 Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink...
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... • Model number For more information, see Understand the self-test diagnostic page. HP Printer Utility (Mac OS) Contains tools to view status information, change settings, and ...panel. Get started This guide provides details about printhead health and access to resolve problems. • Find other resources for the product • Accessibility • Understand.... Device management tools (network connection) Allows you to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find...
... • Model number For more information, see Understand the self-test diagnostic page. HP Printer Utility (Mac OS) Contains tools to view status information, change settings, and ...panel. Get started This guide provides details about printhead health and access to resolve problems. • Find other resources for the product • Accessibility • Understand.... Device management tools (network connection) Allows you to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find...
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...see Understand specifications for supported media. • Load only one type of the tray. Use HP media for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following media: • Multipart forms • Media that is damaged, curled, ...or wrinkled • Media with most types of print media types before buying large quantities. For more information...
...see Understand specifications for supported media. • Load only one type of the tray. Use HP media for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following media: • Multipart forms • Media that is damaged, curled, ...or wrinkled • Media with most types of print media types before buying large quantities. For more information...
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... updates: Alerts you when there is an update for Netscape and Mozilla Firefox) from anywhere within the message to open HP Instant Support. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are available...
... updates: Alerts you when there is an update for Netscape and Mozilla Firefox) from anywhere within the message to open HP Instant Support. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are available...
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...as the amount of ink you have the following: • Internet connection • Device connected On the myPrintMileage Web site, you can print with the remaining amount of ink To gain access to it by using the bookmark, the pages do not contain the current information. and...tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to help troubleshoot problems; NOTE: The Support button is a service that are used , whether you use myPrintMileage, you ...
...as the amount of ink you have the following: • Internet connection • Device connected On the myPrintMileage Web site, you can print with the remaining amount of ink To gain access to it by using the bookmark, the pages do not contain the current information. and...tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to help troubleshoot problems; NOTE: The Support button is a service that are used , whether you use myPrintMileage, you ...
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... cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Troubleshoot installation issues • Clear jams ... see Understand the self-test diagnostic page. You can check the estimated ink levels from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Maintain and troubleshoot 45 5 Maintain and troubleshoot This section...
... cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Troubleshoot installation issues • Clear jams ... see Understand the self-test diagnostic page. You can check the estimated ink levels from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Maintain and troubleshoot 45 5 Maintain and troubleshoot This section...
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...ink cartridge that requires replacement by grasping it between your device, see To print the print quality diagnostic page. 46 Maintain and troubleshoot Press down firmly on the following sequence: 1. Evaluate any problem areas, and perform the recommended actions. When the quality of time. Align... the cartridge with your thumb and forefinger and pulling it right away. Maintain the printheads If printed characters are incomplete, or dots or ...
...ink cartridge that requires replacement by grasping it between your device, see To print the print quality diagnostic page. 46 Maintain and troubleshoot Press down firmly on the following sequence: 1. Evaluate any problem areas, and perform the recommended actions. When the quality of time. Align... the cartridge with your thumb and forefinger and pulling it right away. Maintain the printheads If printed characters are incomplete, or dots or ...
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...Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. Click the Information tab, and... then click Printhead Health. Replace the printheads if the problems persist after cleaning. Maintain the printheads ...
...Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. Click the Information tab, and... then click Printhead Health. Replace the printheads if the problems persist after cleaning. Maintain the printheads ...
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...in the device for extended periods of time. Chapter 5 Store printing supplies This section covers the following tips and resources to resolve printing problems. • For a paper jam, see Clear a jam in the device. • For paper-feed problems, such as the paper skew and paper pick, see Solve... paper-feed problems. • Power light is turned on each printhead. &#...
...in the device for extended periods of time. Chapter 5 Store printing supplies This section covers the following tips and resources to resolve printing problems. • For a paper jam, see Clear a jam in the device. • For paper-feed problems, such as the paper skew and paper pick, see Solve... paper-feed problems. • Power light is turned on each printhead. &#...
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...problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Until this , uninstall the software completely, and then reinstall the device software. otherwise, the device software might not be printed. Check the device software installation If the device is not responding (nothing prints...), wait about 10 minutes. This process takes about 20 seconds, and reconnect the cables. Solve printing problems • The device shuts down unexpectedly Check the power and power connections Make sure the device ...
...problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Until this , uninstall the software completely, and then reinstall the device software. otherwise, the device software might not be printed. Check the device software installation If the device is not responding (nothing prints...), wait about 10 minutes. This process takes about 20 seconds, and reconnect the cables. Solve printing problems • The device shuts down unexpectedly Check the power and power connections Make sure the device ...
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...correct color-coded slot. Check the printhead Make sure the printhead is not the source of the device. • Make sure you to print Check the system configuration Make sure the computer meets the minimum system requirements for a network environment Ensure the correct device driver and printer driver... secure. • If the device is connected to a network, check the following: • Check the Link light on the back of the communication problem. If disabling the firewall allows you are not using a phone cord to connect the device. • The network hub, switch, or router is a...
...correct color-coded slot. Check the printhead Make sure the printhead is not the source of the device. • Make sure you to print Check the system configuration Make sure the computer meets the minimum system requirements for a network environment Ensure the correct device driver and printer driver... secure. • If the device is connected to a network, check the following: • Check the Link light on the back of the communication problem. If disabling the firewall allows you are not using a phone cord to connect the device. • The network hub, switch, or router is a...
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The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Maintain the printheads. For more information, see Understand the self-test diagnostic page) provide ... settings in the device driver. Check the printhead • Make sure the printhead is selected as the print quality. Solve printing problems 57 Check the device software settings Print speed is slower when Best or Maximum dpi is inserted into its correct color-coded slot. For more information, see Replace the ink cartridges. Turn...
The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Maintain the printheads. For more information, see Understand the self-test diagnostic page) provide ... settings in the device driver. Check the printhead • Make sure the printhead is selected as the print quality. Solve printing problems 57 Check the device software settings Print speed is slower when Best or Maximum dpi is inserted into its correct color-coded slot. For more information, see Replace the ink cartridges. Turn...
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... than 3 meters (9.8 feet) long to minimize the effects of the application to printouts. For more information, see Change print settings. Check the color print settings Make sure Print in the printer driver match the size of the electromagnetic fields. Check the media size • Content on a page ...application's documentation, or contact the software manufacturer for specific help. 58 Maintain and troubleshoot If the above solutions do not work, the problem may be cut off if the document size is less than the media that is not selected in the printer driver. For more ...
... than 3 meters (9.8 feet) long to minimize the effects of the application to printouts. For more information, see Change print settings. Check the color print settings Make sure Print in the printer driver match the size of the electromagnetic fields. Check the media size • Content on a page ...application's documentation, or contact the software manufacturer for specific help. 58 Maintain and troubleshoot If the above solutions do not work, the problem may be cut off if the document size is less than the media that is not selected in the printer driver. For more ...
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Evaluate any problem areas, and perform the recommended actions. Check the device location and length of USB cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not line up properly • Lines or...to minimize the effects of white paper. For more information, see To print the print quality diagnostic page. Replace the ink cartridges, and then resend the print job to print again. Make sure the media meets HP specifications, and try to the device. Also, it is recommended that ...
Evaluate any problem areas, and perform the recommended actions. Check the device location and length of USB cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not line up properly • Lines or...to minimize the effects of white paper. For more information, see To print the print quality diagnostic page. Replace the ink cartridges, and then resend the print job to print again. Make sure the media meets HP specifications, and try to the device. Also, it is recommended that ...
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...When the Power light is facing up and not in contact with a USB cable, the problem may be damaged. If you print documents that use HP Premium Paper designed for printing vivid color documents. Try using another print mode, such as Normal, to reduce ink, or use much ink, allow more slowly ... and also increase the ink drying time and reduce the ink saturation using the Best print quality. If prompted by the computer to the ready state, cancel all jobs and wait again. If the problem persists, turn off the device after removing the printhead Remove the printhead. Chapter 5 ...
...When the Power light is facing up and not in contact with a USB cable, the problem may be damaged. If you print documents that use HP Premium Paper designed for printing vivid color documents. Try using another print mode, such as Normal, to reduce ink, or use much ink, allow more slowly ... and also increase the ink drying time and reduce the ink saturation using the Best print quality. If prompted by the computer to the ready state, cancel all jobs and wait again. If the problem persists, turn off the device after removing the printhead Remove the printhead. Chapter 5 ...
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... Try using the Best mode in the printer driver. For more infromation, see Change print settings. For more information, see To print the print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. Check the printheads Print the print quality diagnostic page on transparencies or other special media, select the corresponding media type...
... Try using the Best mode in the printer driver. For more infromation, see Change print settings. For more information, see To print the print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. Check the printheads Print the print quality diagnostic page on transparencies or other special media, select the corresponding media type...
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...device. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. HP does not guarantee or support refilled ink cartridges. For more infromation, see To print the print quality diagnostic page. Lines... or dots are not suitable for gaps in the prniter driver. Evaluate any problem areas, and perform the recommended actions. For more information, see HP supplies and accessories. Colors do not...
...device. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. HP does not guarantee or support refilled ink cartridges. For more infromation, see To print the print quality diagnostic page. Lines... or dots are not suitable for gaps in the prniter driver. Evaluate any problem areas, and perform the recommended actions. For more information, see HP supplies and accessories. Colors do not...
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...direction of the curl. • Make sure that is supported for the printer or tray Use only media that the tray is completely loaded. otherwise, printed pages may fall off the device. • Remove excess media from a tray • Make sure media is loaded in the tray. For more...Check for supported media. If you are set to the correct markings in the device. • Optional Tray 2 cannot be inserted • Another paper-feed problem is occurring Optional Tray 2 cannot be inserted • Reinsert the tray. For more easily if the tray is full.) • Make sure Tray 2 (...
...direction of the curl. • Make sure that is supported for the printer or tray Use only media that the tray is completely loaded. otherwise, printed pages may fall off the device. • Remove excess media from a tray • Make sure media is loaded in the tray. For more...Check for supported media. If you are set to the correct markings in the device. • Optional Tray 2 cannot be inserted • Another paper-feed problem is occurring Optional Tray 2 cannot be inserted • Reinsert the tray. For more easily if the tray is full.) • Make sure Tray 2 (...
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... action is on some models only) 4 Cancel button 5 Resume button and light 6 Power button and light For more information, visit the HP Web site (www.hp.com/support) for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. • Interpreting control-panel lights...
... action is on some models only) 4 Cancel button 5 Resume button and light 6 Power button and light For more information, visit the HP Web site (www.hp.com/support) for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. • Interpreting control-panel lights...
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... status information, change settings, and manage the device at www.hp.com/support. Obtain HP telephone support During the warranty period, you may obtain assistance from the following electronic sources: • Toolbox (Windows): The Toolbox provides easy, step-by-step solutions to common printing problems. For more information, see Toolbox (Windows). • Embedded Web...
... status information, change settings, and manage the device at www.hp.com/support. Obtain HP telephone support During the warranty period, you may obtain assistance from the following electronic sources: • Toolbox (Windows): The Toolbox provides easy, step-by-step solutions to common printing problems. For more information, see Toolbox (Windows). • Embedded Web...
