Getting Started Guide
Page 3
... in the documentation that comes with the printer. In addition, some residual ink is left in the cartridge after you are wet. 5. Install the printer securely on a stable surface. 6. Install the printer in a protected location where no one can step on or trip over the line...risk of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which is available on your computer after it is used . English Contents Use the printer...2 HP Digital Solutions 3 Internet features 5 Set up and use fax 7 Set...
... in the documentation that comes with the printer. In addition, some residual ink is left in the cartridge after you are wet. 5. Install the printer securely on a stable surface. 6. Install the printer in a protected location where no one can step on or trip over the line...risk of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which is available on your computer after it is used . English Contents Use the printer...2 HP Digital Solutions 3 Internet features 5 Set up and use fax 7 Set...
Getting Started Guide
Page 34
... the particular failure or damage. 5. Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is covered by HP's warranty, HP shall either repair or replace the product, at least equal to...
... the particular failure or damage. 5. Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is covered by HP's warranty, HP shall either repair or replace the product, at least equal to...
User Guide
Page 8
...ink levels 84 Replace the ink cartridges ...84 Store printing supplies ...86 Store ink cartridges ...86 Store printheads ...86 9 Solve a problem HP support ...87 Obtain electronic support 88 HP support by phone ...88 Before you call ...88 Phone support period 89 Telephone support numbers 89 After...phone support period 91 General troubleshooting tips and resources 91 Solve printing problems ...91 The printer shuts down unexpectedly 92 Alignment fails ...92 The printer is not responding (nothing prints 92 Printer takes a long time to print 93 Blank or partial page printed 93 Something on...
...ink levels 84 Replace the ink cartridges ...84 Store printing supplies ...86 Store ink cartridges ...86 Store printheads ...86 9 Solve a problem HP support ...87 Obtain electronic support 88 HP support by phone ...88 Before you call ...88 Phone support period 89 Telephone support numbers 89 After...phone support period 91 General troubleshooting tips and resources 91 Solve printing problems ...91 The printer shuts down unexpectedly 92 Alignment fails ...92 The printer is not responding (nothing prints 92 Printer takes a long time to print 93 Blank or partial page printed 93 Something on...
User Guide
Page 11
...176 Environmental product stewardship program 177 Paper use ...177 Plastics ...177 Material safety data sheets 177 Recycling program ...177 HP inkjet supplies recycling program 177 Disposal of waste equipment by users in private households in Canada 173 Notice to users ...consumption ...179 Chemical Substances ...179 RoHS notices (China only 179 Third-party licenses ...180 B HP supplies and accessories Order printing supplies online 188 Supplies ...188 Ink cartridges and printheads 188 HP media ...189 7 Contents Regulatory information ...167 FCC statement ...168 Notice to users in Korea...
...176 Environmental product stewardship program 177 Paper use ...177 Plastics ...177 Material safety data sheets 177 Recycling program ...177 HP inkjet supplies recycling program 177 Disposal of waste equipment by users in private households in Canada 173 Notice to users ...consumption ...179 Chemical Substances ...179 RoHS notices (China only 179 Third-party licenses ...180 B HP supplies and accessories Order printing supplies online 188 Supplies ...188 Ink cartridges and printheads 188 HP media ...189 7 Contents Regulatory information ...167 FCC statement ...168 Notice to users in Korea...
User Guide
Page 16
Chapter 1 1 Automatic document feeder (ADF) 2 Scanner glass 3 Control panel (differs based on the printer model that you have) 4 Control-panel display (differs based on the printer model that you have) 5 Output tray 6 Output tray extension 7 Width guides 8 Tray 1 9 Tray 2 (available with some models) 10 Front universal serial bus (USB) port (PictBridge-enabled) 11 Memory card slots 12 Document feeder tray 13 Width guides Printing supplies area 5 4 3 2 1 1 Ink cartridge door 2 Ink cartridges 3 Print-carriage access door 4 Printhead latch 5 Printheads 12 Get started
Chapter 1 1 Automatic document feeder (ADF) 2 Scanner glass 3 Control panel (differs based on the printer model that you have) 4 Control-panel display (differs based on the printer model that you have) 5 Output tray 6 Output tray extension 7 Width guides 8 Tray 1 9 Tray 2 (available with some models) 10 Front universal serial bus (USB) port (PictBridge-enabled) 11 Memory card slots 12 Document feeder tray 13 Width guides Printing supplies area 5 4 3 2 1 1 Ink cartridge door 2 Ink cartridges 3 Print-carriage access door 4 Printhead latch 5 Printheads 12 Get started
User Guide
Page 81
... NOTE: If the reports are not legible, you experience problems faxing, try using ECM, see Printer management tools. When you send and receive. A confirmation message that the printheads and ink cartridges are often limited. NOTE: Ensure that indicates whether a fax was successfully sent ...report only if there is set up the printer to print error reports and confirmation reports automatically for further assistance. If you can check the estimated ink levels from the control panel, the HP software (Windows), or HP Utility (Mac OS X). For more information about...
... NOTE: If the reports are not legible, you experience problems faxing, try using ECM, see Printer management tools. When you send and receive. A confirmation message that the printheads and ink cartridges are often limited. NOTE: Ensure that indicates whether a fax was successfully sent ...report only if there is set up the printer to print error reports and confirmation reports automatically for further assistance. If you can check the estimated ink levels from the control panel, the HP software (Windows), or HP Utility (Mac OS X). For more information about...
User Guide
Page 87
... a clogged printhead. For more information, see Turn the printer off. ƕ Make sure you turn off . • Store ink cartridges at room temperature (15-35° C or 59-95° F). • You do the following tips help maintain HP ink cartridges and ensure consistent... cartridges To ensure the best print quality from occurring to the printer: ƕ Make sure you leave the ink cartridges and printheads installed. ƕ The printer must be transported sitting flat; Cleaning the printheads uses some simple maintenance procedures. This section provides guidelines for handling...
... a clogged printhead. For more information, see Turn the printer off. ƕ Make sure you turn off . • Store ink cartridges at room temperature (15-35° C or 59-95° F). • You do the following tips help maintain HP ink cartridges and ensure consistent... cartridges To ensure the best print quality from occurring to the printer: ƕ Make sure you leave the ink cartridges and printheads installed. ƕ The printer must be transported sitting flat; Cleaning the printheads uses some simple maintenance procedures. This section provides guidelines for handling...
User Guide
Page 88
... Replace the ink cartridges NOTE: For information on recycling used ink supplies, see Printer management tools. This can result in printhead servicing, which prepares the printer and cartridges for the printer, see HP supplies and accessories. When you have replacement ink cartridges for printing, and in ...only. NOTE: At this information (see www.hp.com/go/inkusage. Chapter 8 Related topics • Check the estimated ink levels • To clean the printheads Check the estimated ink levels You can also print the Printer Status page to view this time, some residual...
... Replace the ink cartridges NOTE: For information on recycling used ink supplies, see Printer management tools. This can result in printhead servicing, which prepares the printer and cartridges for the printer, see HP supplies and accessories. When you have replacement ink cartridges for printing, and in ...only. NOTE: At this information (see www.hp.com/go/inkusage. Chapter 8 Related topics • Check the estimated ink levels • To clean the printheads Check the estimated ink levels You can also print the Printer Status page to view this time, some residual...
User Guide
Page 90
... extended periods of time. For more information, see Turn the printer off correctly. Store printheads Printheads can be sure to assure optimal printhead health, be left in an airtight container, such as a resealable plastic bag. However, to turn the printer off . 86 Work with ink cartridges Chapter 8 Store printing supplies This section covers the following...
... extended periods of time. For more information, see Turn the printer off correctly. Store printheads Printheads can be sure to assure optimal printhead health, be left in an airtight container, such as a resealable plastic bag. However, to turn the printer off . 86 Work with ink cartridges Chapter 8 Store printing supplies This section covers the following...
User Guide
Page 97
...goes out before unplugging the power cord or turning off by pressing the Power button on the printer. The printhead may need to improve the print quality of the printer. Check the HP software settings Print speed is slower when you decide whether to run any maintenance tools to be...print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the printer. Something on paper-feed problems, see Set minimum margins. More than one page is being picked For more information, see Understand the Self Test Diagnostic Page. For more ...
...goes out before unplugging the power cord or turning off by pressing the Power button on the printer. The printhead may need to improve the print quality of the printer. Check the HP software settings Print speed is slower when you decide whether to run any maintenance tools to be...print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the printer. Something on paper-feed problems, see Set minimum margins. More than one page is being picked For more information, see Understand the Self Test Diagnostic Page. For more ...
User Guide
Page 99
...USB cable It is recommended that you have selected the tray in the printer driver that contains the media that is printing, the printer might not recognize the rest of these electromagnetic fields. Check the printer location and length of media you use a USB cable that is ...on the page is missing or incorrect • Printhead maintenance General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of refilled, remanufactured, or non-HP ink cartridges. NOTE: HP cannot guarantee the quality of white paper. Check ...
...USB cable It is recommended that you have selected the tray in the printer driver that contains the media that is printing, the printer might not recognize the rest of these electromagnetic fields. Check the printer location and length of media you use a USB cable that is ...on the page is missing or incorrect • Printhead maintenance General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of refilled, remanufactured, or non-HP ink cartridges. NOTE: HP cannot guarantee the quality of white paper. Check ...
User Guide
Page 101
... select Off from the Print in Grayscale drop-down menu. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in Grayscale drop-down menu. For ordering information, see Printhead maintenance. Check the printheads Print the print quality diagnostic page on special and customsize paper.
... select Off from the Print in Grayscale drop-down menu. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in Grayscale drop-down menu. For ordering information, see Printhead maintenance. Check the printheads Print the print quality diagnostic page on special and customsize paper.
User Guide
Page 102
...more noticeable in the opposite direction of uniform light colors, so rotating the image may help. • There could be a problem with the printer or another software application to rotate your image 180 degrees so that is not set too low. Colors do not print at the bottom of...white paper. For more information, see Media specifications. Uncurl paper by bending it is appropriate for gaps in your software to use the HP software provided with the printhead. Check the graphics placement Use the zoom or print preview feature of a borderless print Check the paper type...
...more noticeable in the opposite direction of uniform light colors, so rotating the image may help. • There could be a problem with the printer or another software application to rotate your image 180 degrees so that is not set too low. Colors do not print at the bottom of...white paper. For more information, see Media specifications. Uncurl paper by bending it is appropriate for gaps in your software to use the HP software provided with the printhead. Check the graphics placement Use the zoom or print preview feature of a borderless print Check the paper type...
User Guide
Page 103
... the print quality diagnostic page on a clean sheet of white paper. When the quality of the printer. Replace the printheads if the problems persist after cleaning. For more information, see Set minimum margins. Print the print quality diagnostic page .... Check the color print settings Make sure Print in the printer driver. For more information, see Printhead maintenance. For more information, see Solve wireless problems. This section covers the following printhead maintenance tasks: • To check printhead health • To print the print quality diagnostic page •...
... the print quality diagnostic page on a clean sheet of white paper. When the quality of the printer. Replace the printheads if the problems persist after cleaning. For more information, see Set minimum margins. Print the print quality diagnostic page .... Check the color print settings Make sure Print in the printer driver. For more information, see Printhead maintenance. For more information, see Solve wireless problems. This section covers the following printhead maintenance tasks: • To check printhead health • To print the print quality diagnostic page •...
User Guide
Page 104
... icon in the Print Quality section, and then click Run Diagnostic. • HP Software (Windows): Open the HP software that was included with the printer. Chapter 9 To check printhead health Use one or more of the maintenance functions, or clean or replace the printhead. • Self Test Diagnostic Report: Print the self test diagnostic report on...
... icon in the Print Quality section, and then click Run Diagnostic. • HP Software (Windows): Open the HP software that was included with the printer. Chapter 9 To check printhead health Use one or more of the maintenance functions, or clean or replace the printhead. • Self Test Diagnostic Report: Print the self test diagnostic report on...
User Guide
Page 105
... the Print Quality Solve print quality problems 101 When you replace a printhead, the printer automatically aligns the printheads to ensure the best print quality. For more information, see To clean the printheads. NOTE: If there are thin white lines across all the color...Test Pattern 1: If the lines are not straight and connected, align the printheads. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. 1 2 3 4 1 Printer Information: Shows printer information (such as the printer model number, serial number, and firmware version number), the number of ...
... the Print Quality Solve print quality problems 101 When you replace a printhead, the printer automatically aligns the printheads to ensure the best print quality. For more information, see To clean the printheads. NOTE: If there are thin white lines across all the color...Test Pattern 1: If the lines are not straight and connected, align the printheads. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. 1 2 3 4 1 Printer Information: Shows printer information (such as the printer model number, serial number, and firmware version number), the number of ...
User Guide
Page 106
... 102 Solve a problem Click Printer Actions, click Maintenance Tasks, and then click Align Printheads. • HP Utility (Mac OS X): Click the HP Utility icon in the Dock, and then click Calibrate Linefeed. To clean the printheads To determine whether the printheads need to be generated in ...the Print Quality section, and then click Run Diagnostic. • HP Software (Windows): Open the HP software that was included with the printer. For more information, see Understand...
... 102 Solve a problem Click Printer Actions, click Maintenance Tasks, and then click Align Printheads. • HP Utility (Mac OS X): Click the HP Utility icon in the Dock, and then click Calibrate Linefeed. To clean the printheads To determine whether the printheads need to be generated in ...the Print Quality section, and then click Run Diagnostic. • HP Software (Windows): Open the HP software that was included with the printer. For more information, see Understand...
User Guide
Page 107
...components that was included with the printer. Click the Device Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Utility (Mac OS X): Click the HP Utility icon in the printer before you start. Make sure ...Printheads. Open the top cover. 2. Touch Change Printheads on the printheads and in the printer. Wait for more information. Lift the printhead latch. To clean the printhead contacts manually After the printheads are installed, you the printer cannot print. Solve print quality problems 103 • HP Software (Windows): Open the HP...
...components that was included with the printer. Click the Device Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Utility (Mac OS X): Click the HP Utility icon in the printer before you start. Make sure ...Printheads. Open the top cover. 2. Touch Change Printheads on the printheads and in the printer. Wait for more information. Lift the printhead latch. To clean the printhead contacts manually After the printheads are installed, you the printer cannot print. Solve print quality problems 103 • HP Software (Windows): Open the HP...
User Guide
Page 108
Chapter 9 4. The nozzles are on a different face of paper or paper towel. CAUTION: Ink can cause permanent nozzle damage. After cleaning, place the printhead on one face of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. NOTE: The electrical contacts are not in contact with the paper. 104 ...
Chapter 9 4. The nozzles are on a different face of paper or paper towel. CAUTION: Ink can cause permanent nozzle damage. After cleaning, place the printhead on one face of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. NOTE: The electrical contacts are not in contact with the paper. 104 ...
User Guide
Page 109
...apply some pressure to stop moving. Touch Change Printheads on the printhead latch). Open the top cover. 2. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printer control panel. The control panel should indicate that...repeat the cleaning procedure for the remaining printheads. 12. For more information, see To align the printheads. For more information, see To check printhead health. 1. Solve print quality problems 105 8. Plug in the printhead slot inside the printer with your printer, see Supplies. Close the top ...
...apply some pressure to stop moving. Touch Change Printheads on the printhead latch). Open the top cover. 2. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printer control panel. The control panel should indicate that...repeat the cleaning procedure for the remaining printheads. 12. For more information, see To align the printheads. For more information, see To check printhead health. 1. Solve print quality problems 105 8. Plug in the printhead slot inside the printer with your printer, see Supplies. Close the top ...