User Guide
Page 8
... 92 A HP supplies and accessories Order printing supplies online 97 Accessories ...97 4 The job failed to print due to print - The following cartridge is not intended for use in this printer ...88 Printhead problem - The following printhead has a problem 88 Device Disconnected ...88 Replace Cartridge(s) Soon - Solve wireless problems ...77 Basic wireless troubleshooting 78 Advanced wireless troubleshooting 78...
... 92 A HP supplies and accessories Order printing supplies online 97 Accessories ...97 4 The job failed to print due to print - The following cartridge is not intended for use in this printer ...88 Printhead problem - The following printhead has a problem 88 Device Disconnected ...88 Replace Cartridge(s) Soon - Solve wireless problems ...77 Basic wireless troubleshooting 78 Advanced wireless troubleshooting 78...
User Guide
Page 9
... support numbers 104 Placing a call ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment...print in Draft mode, noise levels per ISO 7779 115 D Regulatory information FCC statement ...116 Notice to users in Korea ...117 VCCI (Class B) compliance statement for users in Japan 117 Notice to users in Japan about the power cord 117 Toxic and hazardous substance table 117 Regulatory information for wireless...
... support numbers 104 Placing a call ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment...print in Draft mode, noise levels per ISO 7779 115 D Regulatory information FCC statement ...116 Notice to users in Korea ...117 VCCI (Class B) compliance statement for users in Japan 117 Notice to users in Japan about the power cord 117 Toxic and hazardous substance table 117 Regulatory information for wireless...
User Guide
Page 11
.... HP Printer Utility (Mac OS X) Contains tools to resolve problems. • Find other resources for the product • Find the device model number • Accessibility • Understand the device parts • Connection information • Turn off the device • Eco-Tips Find other resources for setting up the device's wireless function. 1 Get started 7 A printed...
.... HP Printer Utility (Mac OS X) Contains tools to resolve problems. • Find other resources for the product • Find the device model number • Accessibility • Understand the device parts • Connection information • Turn off the device • Eco-Tips Find other resources for setting up the device's wireless function. 1 Get started 7 A printed...
User Guide
Page 15
... instructions. (continued) NOTE: The printhead lights are only visible when a printhead needs attention. 3 Network button (available with some models) Wireless button (available with some models) 4 Cancel button 5 Resume button and light 6 Power button and light Back view 1 Power input 2... Ethernet network port 3 Rear universal serial bus (USB) port 4 Automatic two-sided printing accessory (duplexer) 5 Duplex rear access door latch Connection information Description USB connection Ethernet (wired) connection Recommended number of connected computers ...
... instructions. (continued) NOTE: The printhead lights are only visible when a printhead needs attention. 3 Network button (available with some models) Wireless button (available with some models) 4 Cancel button 5 Resume button and light 6 Power button and light Back view 1 Power input 2... Ethernet network port 3 Rear universal serial bus (USB) port 4 Automatic two-sided printing accessory (duplexer) 5 Duplex rear access door latch Connection information Description USB connection Ethernet (wired) connection Recommended number of connected computers ...
User Guide
Page 16
... problems with multiple pages on at all times, or the other computers. www.hp.com/hpinfo/globalcitizenship/environment/ • Duplex printing: Use Paper-saving Printing to print two-sided documents with the printheads and print quality issues. Chapter 1 (continued) Description Printer sharing 802.11 wireless (some models only). The host computer must be turned on same sheet...
... problems with multiple pages on at all times, or the other computers. www.hp.com/hpinfo/globalcitizenship/environment/ • Duplex printing: Use Paper-saving Printing to print two-sided documents with the printheads and print quality issues. Chapter 1 (continued) Description Printer sharing 802.11 wireless (some models only). The host computer must be turned on same sheet...
User Guide
Page 39
...view, and then click Network Settings (EWS). • Windows Vista: Right-click the printer icon, and then select Device Web Page. • HP Printer Utility (Mac OS X): On the Printer Settings panel, click Additional Settings, and then click the Open Embedded Web Server button. The... dramatically from the printer driver (Windows), or the HP Printer Utility (Mac OS X), the device must be printed with the existing supplies. For more information, see Understand the network configuration or wireless (some models only) status report. The approximation is provided by HP for the device are...
...view, and then click Network Settings (EWS). • Windows Vista: Right-click the printer icon, and then select Device Web Page. • HP Printer Utility (Mac OS X): On the Printer Settings panel, click Additional Settings, and then click the Open Embedded Web Server button. The... dramatically from the printer driver (Windows), or the HP Printer Utility (Mac OS X), the device must be printed with the existing supplies. For more information, see Understand the network configuration or wireless (some models only) status report. The approximation is provided by HP for the device are...
User Guide
Page 42
...and find Web site support information. • Open the HP Printer Utility • HP Printer Utility panels • Use the HP Device Manager Open the HP Printer Utility To open the Network Toolbox 1. Click on the devices you to change print settings, order supplies, and access the onscreen Help. ...in the HP Solution Center. Select Maintain printer from the HP Device Manager 1. To open the HP Printer Utility from the Information and Settings menu. 3. b. Use the HP Solution Center (Windows) Use the HP Solution Center to view and change the IP address, turn the wireless radio on ...
...and find Web site support information. • Open the HP Printer Utility • HP Printer Utility panels • Use the HP Device Manager Open the HP Printer Utility To open the Network Toolbox 1. Click on the devices you to change print settings, order supplies, and access the onscreen Help. ...in the HP Solution Center. Select Maintain printer from the HP Device Manager 1. To open the HP Printer Utility from the Information and Settings menu. 3. b. Use the HP Solution Center (Windows) Use the HP Solution Center to view and change the IP address, turn the wireless radio on ...
User Guide
Page 45
... fair, and replace. If the status is fair, then the print quality must be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and ...Support panel, and then click Print Configuration Page. • Embedded Web Server: Click Settings, click Device Services, select Self-Test Report from the trays and accessories. 2. Understand the network configuration or wireless...
... fair, and replace. If the status is fair, then the print quality must be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and ...Support panel, and then click Print Configuration Page. • Embedded Web Server: Click Settings, click Device Services, select Self-Test Report from the trays and accessories. 2. Understand the network configuration or wireless...
User Guide
Page 49
... following steps to -peer network (a network without a dedicated print server), install the software on their computers (clients). On the CD menu, click Install Network/Wireless Device, and then follow the instructions for the type of the CD. In addition, you can be using Add Printer. Insert the Starter CD into the CD drive...
... following steps to -peer network (a network without a dedicated print server), install the software on their computers (clients). On the CD menu, click Install Network/Wireless Device, and then follow the instructions for the type of the CD. In addition, you can be using Add Printer. Insert the Starter CD into the CD drive...
User Guide
Page 50
...path or queue name of the HP device printed on the Network configuration page. For more information, see a dialog box stating that the device cannot be able to Settings, and then click Printers or Printers and Faxes. - Double-click Add Printer, and then click Next. ... Vista computer on Windows Vista 1. Print a network configuration page from the device to your network. 2. Click Start, and then Network. 2. Install the HP Standard TCP/IP port monitor from the Starter CD, you see Understand the network configuration or wireless (some models only) status report...
...path or queue name of the HP device printed on the Network configuration page. For more information, see a dialog box stating that the device cannot be able to Settings, and then click Printers or Printers and Faxes. - Double-click Add Printer, and then click Next. ... Vista computer on Windows Vista 1. Print a network configuration page from the device to your network. 2. Click Start, and then Network. 2. Install the HP Standard TCP/IP port monitor from the Starter CD, you see Understand the network configuration or wireless (some models only) status report...
User Guide
Page 52
...the other computers, and then select the printer to print. Mac OS X (v10.5): Select a printer, and then click Share this printer. 2. b. From the drop-down menu next to Format for wireless communication using the installer (Mac OS X) or To set up wireless communication using a network cable. Chapter 4 ...device. Mac OS X (v10.4): Click the Sharing tab, check the box next to Share these printers with any wireless connection, you are using: a. Open System Preferences, click Print & Fax, and then do not have built-in the document you encounter problems, see the support...
...the other computers, and then select the printer to print. Mac OS X (v10.5): Select a printer, and then click Share this printer. 2. b. From the drop-down menu next to Format for wireless communication using the installer (Mac OS X) or To set up wireless communication using a network cable. Chapter 4 ...device. Mac OS X (v10.4): Click the Sharing tab, check the box next to Share these printers with any wireless connection, you are using: a. Open System Preferences, click Print & Fax, and then do not have built-in the document you encounter problems, see the support...
User Guide
Page 55
... problems such as: • Printer not found . For more information, see printer status on your computer. If you can block network communication between your HP device and your computer The firewall might be found when installing HP software • Unable to print, print job stuck in the device. 2. To turn off wireless communication Press and hold the...
... problems such as: • Printer not found . For more information, see printer status on your computer. If you can block network communication between your HP device and your computer The firewall might be found when installing HP software • Unable to print, print job stuck in the device. 2. To turn off wireless communication Press and hold the...
User Guide
Page 57
...to access the network, the access point denies the device access to the network through the access point. Print the wireless status report. Set up to a wireless access point MAC filtering is configured with at least 20 random characters. From the Information and Settings list,... select Network Printer Setup Utility. 3. Change from an Ethernet connection to a wireless connection (Mac OS X) 1. If the access point does not have the hardware address of accepted MAC addresses. 1. Open the wireless access point's configuration utility, and add the HP device's hardware address ...
...to access the network, the access point denies the device access to the network through the access point. Print the wireless status report. Set up to a wireless access point MAC filtering is configured with at least 20 random characters. From the Information and Settings list,... select Network Printer Setup Utility. 3. Change from an Ethernet connection to a wireless connection (Mac OS X) 1. If the access point does not have the hardware address of accepted MAC addresses. 1. Open the wireless access point's configuration utility, and add the HP device's hardware address ...
User Guide
Page 61
... • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams •...the initialization process, which keeps print nozzles clear and ink flowing smoothly. In addition, you can select the How to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info ...
... • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams •...the initialization process, which keeps print nozzles clear and ink flowing smoothly. In addition, you can select the How to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info ...
User Guide
Page 71
...tips and resources. To set it as the default in the Printers folder. Open the embedded Web server, click the Networking tab, click Wired (802.3) or Wireless (802.11) in the Manual IP Address box. 3. Solve printing problems • The device shuts down unexpectedly • The... device is set it as the current or default printer. For voltage requirements, see Understand the self-test diagnostic page. • The device is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless problems. Check the device setup For more information, see...
...tips and resources. To set it as the default in the Printers folder. Open the embedded Web server, click the Networking tab, click Wired (802.3) or Wireless (802.11) in the Manual IP Address box. 3. Solve printing problems • The device shuts down unexpectedly • The... device is set it as the current or default printer. For voltage requirements, see Understand the self-test diagnostic page. • The device is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless problems. Check the device setup For more information, see...
User Guide
Page 73
... of the application to the application's documentation, or contact the software manufacturer for radio interference If the device is connected using wireless communication and is printing slowly, then the radio signal might be cut off if the document size is being picked For more information, see Replace ... (9.8 feet) long. Check for specific help. Check how the media is selected as the print quality. For more information, see Select print media. • Make sure the media size selected in the printer driver match the size of media, and make sure the trays are using. Check the page...
... of the application to the application's documentation, or contact the software manufacturer for radio interference If the device is connected using wireless communication and is printing slowly, then the radio signal might be cut off if the document size is being picked For more information, see Replace ... (9.8 feet) long. Check for specific help. Check how the media is selected as the print quality. For more information, see Select print media. • Make sure the media size selected in the printer driver match the size of media, and make sure the trays are using. Check the page...
User Guide
Page 80
...tray into the device, do so gently. For more information, see Understand the network configuration or wireless (some models only) status report. • Ping the device using is connected to the network.... This section contains the following at one time. • Use HP media for optimum performance and efficiency. For more easily if the tray is full.) •... using special media that you are using the IP address from the control panel, print the network configuration page. Solve device management problems This section provide solutions to common ...
...tray into the device, do so gently. For more information, see Understand the network configuration or wireless (some models only) status report. • Ping the device using is connected to the network.... This section contains the following at one time. • Use HP media for optimum performance and efficiency. For more easily if the tray is full.) •... using special media that you are using the IP address from the control panel, print the network configuration page. Solve device management problems This section provide solutions to common ...
User Guide
Page 81
... of the "General network troubleshooting" conditions are using the device. ◦ If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the device driver match the device IP address. ◦...more information, see Understand the network configuration or wireless (some installation problems (such as the computers that you are met. • Though it is installed on the network configuration page. ◦ Click OK twice to Settings, and then click Printers or Printers and Faxes. - Solve network problems NOTE:...
... of the "General network troubleshooting" conditions are using the device. ◦ If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the device driver match the device IP address. ◦...more information, see Understand the network configuration or wireless (some installation problems (such as the computers that you are met. • Though it is installed on the network configuration page. ◦ Click OK twice to Settings, and then click Printers or Printers and Faxes. - Solve network problems NOTE:...
User Guide
Page 82
... is running (Windows only) • Add hardware addresses to a wireless access point (WAP) 78 Maintain and troubleshoot Restart components of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is detected, the printed test report will recover a network communication issue. If you are...
... is running (Windows only) • Add hardware addresses to a wireless access point (WAP) 78 Maintain and troubleshoot Restart components of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is detected, the printed test report will recover a network communication issue. If you are...
User Guide
Page 101
... Base-TX, 802.11 b/g) J7951G HP USB Network Print Adapter Q6275A HP Wireless Printing Upgrade Kit HP Wireless G Print Server Q6236A, Q6259A Q6301A, Q6302A Optional second tray for the latest updates. The information is not supported in your country. Cartridge information and links to online shopping also appear on ordering by your permission, printer information, including model number, serial...
... Base-TX, 802.11 b/g) J7951G HP USB Network Print Adapter Q6275A HP Wireless Printing Upgrade Kit HP Wireless G Print Server Q6236A, Q6259A Q6301A, Q6302A Optional second tray for the latest updates. The information is not supported in your country. Cartridge information and links to online shopping also appear on ordering by your permission, printer information, including model number, serial...